• Title/Summary/Keyword: Kiosk

Search Result 101, Processing Time 0.103 seconds

Influence of Fast-Food Kiosk Quality on User Intention of Reuse (패스트푸드점 키오스크 품질이 사용자 지속사용 의도에 미치는 영향)

  • Lee, Damie;Kim, Minjin
    • The Journal of the Korea Contents Association
    • /
    • v.21 no.11
    • /
    • pp.350-360
    • /
    • 2021
  • Due to COVID-19 and minimum wage raise, rate of adoption of zero contact payment methods, such as kiosk, had increased rapidly in 2018. Although there exist users who have trouble utilizing it, kiosk is growing consistently, especially in food service industry. Main goal of this research is to verify antecedent of satisfaction level which affects continuance intention of kiosk in terms of quality and execute through examination of kiosk users on fast-food industry, which employs kiosk most predominantly. The result of this research showed that information accessibility (environment quality), convenience of order process (process quality), and addition of beneficial supplementary service (process quality) of kiosk had influence on customer satisfaction level which in turn, also affected continuance intention, but order payment readiness, which is consequence quality, had no effect on satisfaction level. With pervasion and indispensable increase in zero contact payment market, this research expanded our knowledge on kiosk user and established kiosk quality figure that can improve user satisfaction level and continuance intention, ultimately proposing selection guide of kiosk and securing competitiveness for stores.

Kiosk System Design using Bluetooth SPP on Android Platform (안드로이드 플랫폼 기반 블루투스 SPP를 이용한 키오스크 시스템 설계)

  • Nam, Yong-Su;Kim, Tae-Yong
    • Journal of the Korea Institute of Information and Communication Engineering
    • /
    • v.15 no.10
    • /
    • pp.2143-2148
    • /
    • 2011
  • In general, existed kiosk using touch-screen based kiosk system has been used by only single user, so that multiple users to access this kiosk need to provide a lot of waiting time and maintenance costs. To solve this problem, the framework design based on Bluetooth profile for kiosk servers is presented. The proposed kiosk system can be more efficiently used in theater, train station, bank, government, and public offices by using Bluetooth module and AP in mobile system such as smart phone.

A Study on Attributes affecting the Use of Kiosk at the airport (공항 kiosk 사용의도에 영향을 미치는 변수에 관한 연구)

  • Chung, min-joo;Yang, jung-sook
    • Proceedings of the Korea Contents Association Conference
    • /
    • /
    • pp.283-284
    • /
    • 2011
  • 본 연구는 승객이 국내 공항에서 셀프 체크인 kiosk를 사용하려는 행동 의도에 관해, 개인적 특성과 상황적 변수의 조절효과를 실증 분석하는 데 목적을 두고 있다. 공항 Kiosk를 사용함으로써 승객과 항공사, 공항은 비용 절감의 이점을 누릴 수 있다. 그에 따라 항공사와 공항 측에서는 이러한 경제적 효용을 보다 많은 사람들이 누릴 수 있도록 하기 위해 kiosk의 보급을 늘이고자 하는 입장이다. 그럼에도 불구하고 공항kiosk의 사용률은 아직까지 낮은 수준에 그치고 있으며 그에 관한 연구도 활발히 이루어지지 않고 있다. 이에 본 연구에서는 확장된 기술수용모델을 기반으로 하여 개인적 특성과 상황적 변수가 승객의 kiosk 사용의도에 미치는 차별적 영향에 관해 분석하고자 한다.

  • PDF

Evaluation of User Satisfaction for Bus Stop Kiosk DID (버스정류소 키오스크DID 사용자 만족도 조사 연구)

  • Lee, Seungmin;Hwang, Sungwon
    • Journal of Korea Multimedia Society
    • /
    • v.20 no.2
    • /
    • pp.429-436
    • /
    • 2017
  • This study was attempted to improve the utilization of kiosk DID and to establish the production direction of the kiosk DID to be developed in the future, through analysis of kiosk DID user satisfaction at bus stop. This study showed that the satisfaction of the usability of the bus stop kiosk DID was high but in order to enhance the active use of kiosk DID and user satisfaction, unique and interesting content needs to be added and switched, not just simple information but content that users will immerse.

Design and Implementation of Kiosk System: Focused on Kiosk of Cosmetics Editorial Shop (키오스크 UI 디자인 설계 및 구현: 화장품 편집 샵의 키오스크를 중심으로)

  • Chung, HaeKyung;Ko, JangHyok
    • Journal of the Semiconductor & Display Technology
    • /
    • v.18 no.1
    • /
    • pp.79-86
    • /
    • 2019
  • In the recent industry, unmanned systems are expected to continue to spread throughout the economy. Especially in case of cosmetics, Users do not buy it right away. They look around, test it thoroughly, check the reviews, and decide on the purchase. Therefore, unmanned system using kiosk is more popular than face - to - face service of clerks. In this study, the persona analysis was completed based on the results obtained from the questionnaires and in - depth interviews. After sorting out the needs of the users, we applied them to the kiosk UI design of "Lalavela". The purpose of this study is to propose a kiosk UI design that helps many users who want to know information about the product though they are reluctant to ask directly to the clerk.

Design and Development of U-Commerce (U-Commerce System 설계 및 구현)

  • Kim, Jae-Pil;Kim, Young-Cheol;Lee, Dong-Cheol
    • Journal of the Korea Institute of Information and Communication Engineering
    • /
    • v.14 no.3
    • /
    • pp.767-773
    • /
    • 2010
  • RFID and Kiosk has been acquiring the essential position not only for providing simple information but also as the tool for establishing Ubiquitous based society. Especially it can be said that the time for developing various Kiosks as important methods to conducting marketing and service through the differentiation and easiness on dealing information has come. Considering the present requirement, 'U-Commerce System' has been designed and developed. In the system, the RFID reader installed in 'U-Shop Kiosk System' recognizes the RFID tag on situated the specific products and detail product information and related multimedia advertisement are provided. Moreover, when the customers have the needs to purchase concerned products on the spot, they can pay and order by using credit cards. By employing the system, the amount of stock and delivery condition can be monitored in real time and the gathered information in DB can be used for dealing with stock related matters. In addition, a system can be developed to monitor and manage the remote shops in real time base. Furthermore, to overcome the limit of simple unmanned ubiquitous style Kiosk, the possibility of developing an expansion model of ubiquitous style CRM Kiosk has been suggested.

Development of Information Architecture for User-centered Hospital Kiosk (사용자 중심의 병원용 키오스크 정보구조 제안)

  • Park, Min-Hee;Song, Dae-Sik;Kim, Hyun-Jeong
    • The Journal of the Korea Contents Association
    • /
    • v.11 no.7
    • /
    • pp.248-258
    • /
    • 2011
  • Hospital Kiosk is a useful means to decrease human resources and to extend service hour to non-working hour for the stance of hospital and to obtain useful services without time loss in waiting in lines for the stance of user. However, various kinds of information kiosks are respectively installed with independent functions, and they have bad usability due to complexity in manipulate and unclear information architecture. In this paper, we tried to analyze usability and respective functions of each kiosk and aimed to suggest alternative information architecture for the integrated hospital kiosk. We categorized users as patient, guardian and visitor and we conducted usability test and in-depth interview with each group of users. based on result analysis from the research, we could suggest proper information architecture for the integrated user centered hospital kiosk. The new information architecture for the integrated hospital kiosk has better accessibility to the menus which reflects users's preemptive needs and it includes more specific information that can support user tasks.

Evaluation the external data import methods assess the effectiveness of the work (외부자료 입력방법에 따른 업무의 효율성 비교평가)

  • Shin, Seong-Hee;Lee, Seong-Jin;Jung, Jae-Eun;Lee, Jong-Woong
    • Korean Journal of Digital Imaging in Medicine
    • /
    • v.15 no.1
    • /
    • pp.39-45
    • /
    • 2013
  • PACS Import external image of the thread of the tasks and duties of hospital revenue and business efficiency falls over time. 500 beds or more medical imaging import work outside of the hospital, most hospitals use a PC, KIOSK, and was used in 15 hospitals where, CD Autoloader where use was the only one. Working hours compared to CD and DVD media to test the results of the Import target PC, KIOSK, CD Autoloader Import spent less time in the order, and also the greater capacity of CD Autoloader four times the PC, KIOSK 2 times Import could be implemented quickly. In addition, the waiting time of the patients was measured using the PC's time to Import, 2011 14.5 minutes and the average patient waiting time, KIOSK and later use CD Autoloader 2012 average patient wait time of 8.25 minutes, 43% of the existing average waiting time was 5.25 minutes to reduce. However, KIOSK case of a patient in a way that directly Import latency time was soon. Import of three ways: in terms of efficiency and excellent CD Autoloader way, the patient waiting time in terms of ease of use and KIOSK was excellent. In addition, with the introduction of CD Autoloader with KIOSK Joint of the items waiting time of patients and patient satisfaction rating is considered to be a major contribution.

  • PDF