• Journal of the Korea Society of Computer and Information
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• v.16 no.11
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• pp.209-217
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• 2011

Recently, As it takes charge of the customer service in many enterprises, the importance of call center has been emphasized more and more. The growth of call center industry is leading lots of call center agents. But, Call center agent's frequent turnover deteriorates the labor productivity and quality. Also, This turnover increases training cost and recruit cost. For these reasons, management turnover in call center is emerging as an important issue. The purpose of this study is to analyze the relationship of job satisfaction factors, job satisfaction, organizational commitment and turnover intention of call center agent. To achieve these objective, as a conceptual model of the study, job satisfaction factors, job satisfaction, organizational commitment and turnover intention were reviewed and the model could be estimated through path analysis. According th the finding of this study, job satisfaction factors have positively impact on the job satisfaction, organizational commitment but have not directly impact on the turnover intention. Also job satisfaction and organizational commitment have negatively impact on the turnover intention. As a result, the meaningful implication of this study suggests that the increase of both job satisfaction and organizational commitment through the improvement of job satisfaction factors should be regard as important dimensions to decrease of turnover intention of call center agents.

• Management & Information Systems Review
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• v.36 no.5
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• pp.85-98
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• 2017

The purpose of this study is to exploratory examine the structural relationships among meaningfulness of work, personality(Big 5 character-types) and job stress. To conduct such examination, the author (i) designated meaningfulness of work, personality(Big 5 character-types) and job stress as variables and (ii) designed a research model by conducting preceding studies on the variables. To examine the research model the author collected the survey data from the residents in Kyoungsangbuk-do, 332 copies of questionnaire. Collected data were analyzed using SPSS and AMOS programs. The analysis results are as follows. Especially, (1) the meaningfulness of work had a positive effect on agreeableness, conscientiousness, and extraversion. (2) the meaningfulness of work had a negative effect on neuroticism. (3) the meaningfulness of work had no effect on openness to experience. (4) the neuroticism factor had a positive effect on psychological job stress and physical job stress. (5) the openness to experience had a negative effect on psychological job stress and physical job stress. (6) the meaningfulness of work had no effect on psychological job stress and physical job stress. The implications and limitation which this study are as follows. First, this study has discovered that there was statistically significant relationship between the meaningfulness of work and Big 5 character-types. Second, Big 5 character-types(neuroticism, openness to experience) had statistically effect on psychological job stress and physical job stress. This study have limitation in that was conducted based on cross-sectional design of research. Because, the mechanism of job stress is a dynamic process.

• Journal of the Korean Society of Clothing and Textiles
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• v.29 no.12 s.148
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• pp.1571-1581
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• 2005

In a highly competitive marketplace, U.S. retailers are challenged to attract, recruit, and retain a skilled workforce. The purpose of our research was to examine the impact of young retail employees' work experiences on their job performance, job satisfaction, and career intention using a comprehensive approach to model development. The model was developed in three phases over a four-year period using both qualitative and quantitative methodologies. During Phase 1, we conducted focus group interviews to guide the development of the questionnaire. Work experience was initially operationalized as role conflict, role ambiguity, supervisory support, and work involvement. Using a student sample(n=470) from U.S. universities, we employed multiple regression to determine the significance of relationships between their work experience, job satisfaction, and retail career intention. During Phase 2, we expanded our investigation to include retail work experiences of teens employed while they were in high school. The teen sample(n=898) was drawn from students enrolled in work-study programs in 16 U.S. high schools, and data were analyzed using structural equation modeling (hereafter SEM). During Phase 3, we expanded our model to include two new variables, job characteristics and job performance. Based on a national sample(n=803) of U.S. university students, we employed SEM to holistically determine if retail employees' work experience impacted their job performance, job satisfaction, and retail career intention. During each phase, job satisfaction consistently was the superior antecedent of retail career intention. Among the work experience variables, supervisory support had a positive impact on job satisfaction, while role conflict, role ambiguity, and work involvement exhibited inconsistent effects on job outcomes. The strong relationship between job satisfaction and retail career intention should make job satisfaction a priority for retailers.

• Journal of Digital Convergence
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• v.12 no.1
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• pp.193-207
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• 2014

This study provides job competency, self-leadership, and organizational culture as the determinants of job performance and examines interaction effects between and among determinants. Based on the empirical results, job competency and self-leadership affect job performance respectively in positive ways. but organizational culture does not. The interaction of self-leadership and organizational culture affects job performance in a positive way, whereas the interaction of job competency and self-leadership and the interaction of job competency and organizational culture do not. Also, the three-way interaction among job competency, self-leadership and organizational culture affects job performance in a positive way. It is our contribution that we introduce the factors suggested from different research streams explaining job performance and attempt to combine them in a single integrative model.

• Korean Journal of Occupational Health Nursing
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• v.17 no.2
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• pp.216-223
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• 2008

Purpose: This study was performed to evaluate the worker's job stress status in the workplace of a local area. Method: Data were collected from October to December, 2007. The subjects were 208 workers at 2 work sites in Busan Metropolitan area, who were examined using Job-Strain-Model Questionnaire. Data were analyzed by SPSS 12.0 Win Program to get the percentage, mean, standard deviation, t-test, ${\chi}^2$-test, ANOVA. Results: The results of this study were as follows: In the mean sub-factors job stress level, the mean of job demand was $28.7{\pm}4.4$(median 29.0), the mean of job discretion was $54.7{\pm}8.2$(median 54.0), the mean of social support was $21.8{\pm}2.9$(range:8-32). This study's subjects were appeared as active group with relatively higher score of job demand and job discretion than the average value of those. There was no statistically significant difference of general characteristics among the different job strain groups. There was statistically significant difference with of social supports among the different job strain groups. Conclusion: In conclusion, the subjects of this study's were active group. Thus, it is suggested that it is be necessary to repeated the education of the job task work for active group with high score of job demand and job discretion.

• Fire Science and Engineering
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• v.21 no.2 s.66
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• pp.74-86
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• 2007

In order to analyze causes and results of job stress among fire fighters, the structural model was developed and reviewed by a survey asking questions about job stress, job commitment role confusion and relationships with co-workers to 961 fire fighters working in Seoul, Korea. Results of research are correspond with previous research results done in different working environment although fire lighters experienced much higher job stress than average public officers. According to research results, both' job character' and 'relationships with co-worker' influenced 'job stress' and 'job commitment' directly at a statistically significant level. 'Role confusion' influenced 'job stress' directly but influenced 'job commitment' indirectly through 'job stress'. Results of this research could be utilized for expressing necessity of building a job stress management system for fire fighters in Korea.

• Journal of Distribution Science
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• v.16 no.5
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• pp.71-81
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• 2018

Purpose - Our research aims to investigate the mediating effect of employee creativity on the relationship between intrinsic motivation and job performance using relationship using Chinese department salespeople samples. Another objective of this study is to be clear boundary conditions that strengthen or weaken the effects of intrinsic motivation on work outcomes (i.e., employee creativity and job performance). Drawing on JD-R theory, we suggest that the two types of coworker support play differential moderating roles in the intrinsic motivation, employee creativity relationship by increasing or decreasing job resources and demands in different ways. Research design, data, and methodology - This empirical study data were collected from gathered from a sample of full time salespeople in China. A total of 550 questionnaires were distributed and 300 responses were collected, indicating a response rate of 84.0%. Working with a sample of 300 salespeople working in a department store in China. SPSS 18.0, Process 2.16 Macro, and M-Plus 8.0 software were used in the data analysis. Descriptive statistics were used to evaluate the distribution of the employee profiles and correlations between variables. M-Plus 8.0 software was used to test the model fit, validity and reliability of the variables. Finally, all research hypotheses was estimated by SPSS Macro 2.16. Results - To test our research hypotheses, we employed an analytical strategy suggested by Hayes (2013; 2015) and Shrout and Bolger (2002). In this study, we tested the relationship between intrinsic motivation and job performance throughout employee creativity. Results showed intrinsic motivation and job performance was partially mediated by employee creativity. The positive relationship between intrinsic motivation and employee creativity when coworker emotional support was high than when it was low. In contrast, the positive association between intrinsic motivation and employee creativity was stronger when coworker instrumental support was low than when it was high. Coworker emotional and instrumental support further moderated the indirect effect of intrinsic motivation on job performance through employee creativity. Conclusions - This study extends the conceptual model and empirical researches in coworker supports literature by representing a fundamental mechanism of how salespeople's intrinsic motivation and job performance throughout employee creativity.

• The Journal of the Convergence on Culture Technology
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• v.7 no.4
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• pp.565-575
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• 2021

This study was attempted to establish a model to investigate the relationship between career decision self-efficacy, department satisfaction, and job preparing stress of college students and to investigate the relationship between these factors. The subjects of this study were 355 college students aged 18 years or older in G-do, and the collected data were analyzed using the SPSS/WIN 24.0/AMOS 24.0 program. The fit index of the structural regression model met the acceptance criteria (χ²/df=2.89, SRMR=.04, RMSEA=.07, CFI=.96, TLI=.95). As a result of the study, first, it was found that career decision self-efficacy and department satisfaction directly affect job stress. Second, career decision self-efficacy was found to directly affect department satisfaction. Third, career decision self-efficacy was found to have an indirect effect on job stress through department satisfaction. Of the two variables influencing job stress, department satisfaction was found to have a greater relative influence on job preparing stress. Based on these research results, it is necessary to develop a strategy to increase career decision self-efficacy and department satisfaction, which has been found to affect job stress in order to reduce job preparing stress of college students.

• Korean Journal of Child Studies
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• v.37 no.4
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• pp.145-158
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• 2016

Objective: This study investigated the moderating effect of emotional dysregulation on the relationship between teacher efficacy and job stress among teachers in the Early Childhood Education and Care (ECEC). Methods: The participants included 586 ECEC teachers from 99 centers in Seoul, Gyeonggi-do, Daejeon, Chungcheong-do, Jeolla-do, and Gyeongsang-do. The data were analyzed through frequencies, percentages, and Pearson's correlations using SPSS 21.0 (IBM Co., Armonk, NY). To analyze the moderating effect, Ping's (1996) two-step approach was used via AMOS 20.0 (IBM Co., Armonk, NY). Results: The main findings are as follows. First, the mean scores of ECEC teacher efficacy and job stress showed above the average, and the mean score of emotional dysregulation was the nearly average. Second, fit statistics indicated that the proposed model, as revised, provided an acceptable fit to the sample data. This proposed model showed that the emotional dysregulation of teachers in ECEC had a moderating effect on the relationship between teacher efficacy and job stress. Conclusion: These findings imply that the ECEC teachers showed the higher level of self-trust and self-confidence than average regarding their own work, and suffered from the work overload. Also, the positive and supportive working environment would help the ECEC teachers to reduce their emotional dysregulation. In addition, there was a moderating effect of the ECEC teachers' emotional dysregulation on the relationship between teacher efficacy and job stress. These findings imply that the workshop or counselling programs need to be provided to teachers in order to help control their emotion dysregulation and reduce their job stress.

• Journal of Labour Economics
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• v.25 no.1
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• pp.97-129
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• 2002

It is well known that the quality of job match has strong influence on the efficient allocation of labor resources in the economy on the macro level and also on the productivity of individual worker. Regarding this point we assumed that the selection of preferred job at the job entry can be interpreted as a subjective indicator of job match quality and tried to estimate the effects of such selection on the wage level. For this purpose we suggested random effects switching regression model and applied this model to the data of the Korea Labor Institute Panel Study from 1998 to 2000. As the results of estimation, we found that there exists large wage differentials at least more than fifty percent caused by such selection. Considering the fact that such wage differentials can not be suitably explained by the traditional reasons of the wage discrimination, we suggest the possibility that there also exists large productivity gap caused by the job mismatch and the necessity of improving the job placement service activity.