• 제목/요약/키워드: Interpersonal Ability

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폴리텍대학 NCS 직업기초능력 수업에서 액션러닝방식이 학습자의 학습동기와 문제해결력에 미치는 영향 (Effects of Action Learning Approach on Learning Motivation and Problem-solving Capacity in NCS Vocational Competency Class of Polytechnic College)

  • 김연철;이은철
    • 한국콘텐츠학회논문지
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    • 제16권11호
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    • pp.38-52
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    • 2016
  • 본 연구는 폴리텍대학 NCS 직업기초능력 수업에서 액션러닝방식이 학습자의 학습동기 증진과 문제해결력 향상에 미치는 영향을 분석하였다. 이를 위해 충남소재 B폴리텍대학 학생들을 연구대상으로 하였고 연구방법은 실험연구로써 실험집단 53명을 대상으로 액션러닝방식을 적용하였고 통제집단 64명을 대상으로 직접교수방식을 적용하였다. 자료 분석은 기술통계분석과 학습동기 및 문제해결력의 하위요인에 대한 다변량분산분석(MANOVA)을 실시하였다. 그 결과 학습동기의 하위요인 중 관련성, 자신감, 만족감에서 액션러닝방식의 학습효과가 높게 나타났고 문제해결력의 하위요인 중 문제명료화, 원인분석, 대안개발, 계획/실행, 수행평가에서 액션러닝방식의 학습효과가 높게 나타났다. 뿐만 아니라 액션러닝 방식의 학습은 과제중심의 팀 학습을 하는 과정에서 다양한 관점에 대한 이해, 의사소통, 리더십, 대인관계, 자기개발, 갈등관리, 회의운영 방법 등을 자연스럽게 터득하면서 직업기초능력을 함양할 수 있기 때문에 폴리텍대학 NCS 직업기초능력 수업의 교수학습방법으로 활용이 요구된다.

호텔기업 종업원의 감성지능이 고객지향성과 CRM성과에 미치는 영향 (The Effects of Emotional Intelligence on the Customer Orientation and Customer Relationship Management Performance of Hotel Employees)

  • 전타식;남택영
    • 유통과학연구
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    • 제10권10호
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    • pp.17-24
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    • 2012
  • Purpose - This study aimed to (a) investigate the effects of emotional intelligence on customer orientation, (b) examine the impact of customer orientation on customer relationship management (CRM) performance (including CRM-related variables such as 'relationship commitment,' 'image of corporation,' and 'customer loyalty'), and (c) identify the conceptual framework of emotional intelligence. Research design, data, and methodology - The data were collected using a questionnaire given to a sample of employees of luxury hotels in the metropolitan area. To test the hypotheses, AMOS were conducted for the 271 respondents of the sample using the SPSS Win 17.0 software. The concept of emotional intelligence (EI) has been on the radar of many leaders and managers over the past few decades. Emotional intelligence is generally accepted to be a combination of emotional and interpersonal competencies that influence behavior, thoughts, and interactions with others. Emotional intelligence consists of four factors: understanding the self's emotion, understanding other people's emotions, emotion utilization, and emotion control. Understanding the self's emotion means to understand of my own emotions. Understanding other people's emotions is to understand of the emotions of the people around me and to know how my friends feel based on their behavior. The concept of emotion utilization means to set goals for myself and then try to achieve them, encouraging myself to do my best. The concept of emotion control means I can control my temper, handle difficult situations rationally, and calm down quickly when I am very angry. Results - As a result of the analysis, three factors (understanding the self's emotion, understanding of other people's emotions, and emotion utilization) were shown to have a significant effect on customer orientation. Emotion control had an insignificant effect on customer orientation. Only emotion control makes it difficult to solve customers' problems because it is a passive behavior. In order to solve the customers' problems, hotel employees have to show a positive attitude. Second, customer orientation had a significant effect on customer relationship management performance (customer relationship commitment, corporate image, and customer loyalty). In other words, customer orientation increases commitment to customer relationships. For example, employees who have a customer-orientated perspective provide good service to their customers, while employees who don't have a customer-orientated perspective can't satisfy their customers. Customer orientation can also generate a good image among customers, because they evaluate the image of a hotel through the behavior of hotel employees. So it is very important for employees to show excellent customer orientation. Conclusions - It is very important for hotel CEOs to manage their employees' emotional intelligence. In order to increase their employees' emotional intelligence abilities, CEOs have to manage the overall corporate culture and reward programs to achieve what they want. This is because the system can lead to a customer-orientated mind-set and CRM performance among employees. As a result, the hotel CEO has to pay attention to the emotional intelligence of employees to achieve strong CRM performance. The sentence as originally written was a bit unclear. If this edit does not retain your intended meaning please consider: "Only emotion control does not have a significant impact on customer orientation, and therefore on the ability of an employee to solve customer problems, because it is a passive behavior." Please use the version of the sentence that best captures your original meaning.

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다중지능발달을 위한 민속놀이 선정기준 연구 (Study on Guidelines for Selecting Traditional Games in Relation to Multiple Intelligence Development)

  • 김은경;권대원
    • 한국보육지원학회지
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    • 제10권5호
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    • pp.229-248
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    • 2014
  • 본 연구는 유아 다중지능발달에 있어 민속놀이가 효율적으로 활용되고자 하는데 목적을 두고, 유아교육 및 민속놀이 관련 전문가 20명을 대상으로 델파이 조사를 통해 다중지능발달을 위한 민속놀이의 선정기준을 마련한 것이다. 연구결과 언어지능에는 쓰기 듣기 말하기 단어습득-활용, 논리수학지능에는 전략 수세기 패턴 가설-검증 비교-대조 계산능력, 공간지능에는 그리기 색칠 표상활동 조작-만들기, 신체-운동지능에는 대근육 눈과 손의 협응 유연성 조절력 균형 순발력 근력, 음악지능에는 노래 악기연주, 대인관계지능에는 조망수용 역할분담 협동 토의, 개인이해지능에는 개인적 의미-연계 계획-결정 정서표현 문제해결 이타심, 자연탐구지능에는 생물 무생물 계절 일기 천체가 주요 요소로 포함된 문항들이 선정되었다. 또한 선정기준에 따라 민속놀이를 분석한 결과 각각의 민속놀이는 여러 지능에 해당되는 것을 알 수 있었다. 이는 민속놀이가 유아의 다중지능발달을 도모하는데 있어 활용가치가 높다는 것을 시사하는 것이라 할 수 있다.

커뮤니케이션매체 특성과 교수행위 특성이 협력적 상호작용과 프로젝트 성과에 미치는 영향 (The Impact of Characteristics of Communication Media and Instruction Behavior on Collaborative Interaction and Project Performance)

  • 고윤정;정경수;고일상
    • Asia pacific journal of information systems
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    • 제18권4호
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    • pp.83-103
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    • 2008
  • In the new web based learning environment which has recently emerged, a variety of new learning objectives and teaching methods suited to this learning environment have been adopted. Recently, web based project-based learning methods have received a great deal of attention from those wishing to improve learning performance. The objective of this study is to identify the impact of characteristics of communication media and instruction behavior on collaborative interaction and project performance through web based group projects. The characteristics of communication media were divided into richness, flexibility, and ease of use, and the characteristics of instruction behavior were divided into support and expression, which are independent variables. Collaborative interaction as a mediate variable, was divided into information sharing and negotiation. Project performance was the dependent variable. To verify the proposed research model empirically, an experiment was conducted in which learners participated in on-line and off-line courses with group projects. The group project was conducted virtual product development(VPD), and designed a web-site about the VPD. At the end of the project, a survey was conducted. Of the 270 students, 239 responded. The students were assigned to groups of 3 or 4 members, and represented different genders and levels of computer competence. The reliability, validity, and correlation of research variables were analyzed using SPSS 14.0, and the measurement model and the structural goodness-of-fit of the research model were verified through SEM analysis using Lisrel 8.54. We found important results as follows; First, richness and ease of use has positive impacts on each of sharing information and negotiation. This suggests that richness and ease of use are useful in sharing information which is related to the task and agreeing in opinions among group members. However, flexibility has not positive impacts on sharing information and negotiation. This implies that there is no great difference in performance of PC and information literacy of user. Second, support and expression of instructor have positive impacts on sharing information and negotiation. This indicates that instructors play an important role in encouraging learners to participate in the project and communicating with them, sharing information related to the project, making a resonable decision and finally leading them to improve a project performance. Third, collaborative interaction has a positive impact on project performance. This result shows that if the ability to share information and negotiate among students was improved then a project performance would be improved as well. Recently, in the state of revitalized web based learning, it is opportune that web-based group project is practically conducted, and the impact of characteristics of communication media and characteristics of instruction behavior on sharing information, negotiating among group members and improving a project performance is verified. On the basis of these results, we propose that forms of learning, such as web based project, could be one of solution which is to enforce interaction among learners, and ultimately improve learning performance. Moreover web-based group project is able to make up for a weakness which makes it difficult to make interpersonal relations or friendship among learners in computer mediated communication or web based learning.

보건분야 종사 졸업생에 의한 서울대학교 보건대학원 교육효과 평가 (An Evaluation on the Effectiveness of Public Health Education by the SNU Graduates Currently Working at Health-related Jobs)

  • 이상이;문옥륜
    • 보건교육건강증진학회지
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    • 제14권2호
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    • pp.43-57
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    • 1997
  • Educational goals of SPH were two-fold : One was to train a health professions who should take charge of a leading roles, another were to educate the researchers of public health. There were strong demands to evaluate whether these goals had been effectively achieved through the master's course of SPH or not. According to the educational goals of SPH, public health is an applied science to be applicable to health-related fields. The curriculum of SPH has to be built under this principle and be evaluated by someone regularly. Who evaluates that? The most pertinent appraiser is the graduates of public health currently working at health-related jobs. It was the purpose of the study to let the graduates evaluate their education and the curriculum that they had undertaken during master's course at SNU. If the results of the evaluation by the graduates were not satisfactory, we should find the actual causes of low scored apraisal and reform the curriculum of SPH as the process of problem solving. During September and October 1996, a postal survey was undertaken of the 293 SNU graduates of public health who had been engaged in the health related jobs. As 198 graduates answered out of 293, the response rate was 67.6%. The questionnaire was designed to ascertain how well the SNU master's course of public health had helped their practice. The SAS package was used for statistical analysis and $x^2$-test as a test of statistical significance. Major findings of the study were summarized as follows: $\cdot$ The health related abilities consisted of three categories, which were health administration abilities composed of 14 items, health education abilities composed of 5 items, health research abilities composed of 10 items. $\cdot$ The respondents had acquired 'Worldwide trends of health policy', 'evaluation concepts of health projects', 'interpersonal relationships in professional life', and 'communication through writings' moe than other detailed items in the category of health administration abilities. $\cdot$ 'Establishment of educational and learning golas' was the most acquired item of 5 detailed items of health education abilities. $\cdot$ Respondents indicated that they had acquired ability 'to search reference', ' to understand health problems', 'to establish study plannings', and 'to collect health related data' more than other detailed items in the category of health research abilities.

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간호학생의 기본간호수행능력 영향요인 분석 (Aanalysis on the Competency of Nursing Students' Basic Nursing Skills)

  • 송미령;김은만;유수정
    • 한국콘텐츠학회논문지
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    • 제12권6호
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    • pp.390-401
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    • 2012
  • 의료분야의 전문화와 정보화로 간호사에게 요구되는 지식과 간호기술은 증가하고 복잡해진 반면, 임상에서의 실습교육이 위축되면서 기본간호학 실습 교육과 방법의 강화 및 개선에 대한 다양한 요구와 도전에 직면하게 되었다. 본 연구는 간호학생의 기본간호수행능력과 관련된 영향요인을 분석하기 위한 횡단적 조사연구이다. 본 연구는 4년제 간호학과에서 기본간호학 과목을 수강하는 2학년 학생 중 연구참여에 동의한 총 106명을 대상으로 하였으며, 구조화된 설문지를 이용하여 자기기입식 질문지법으로 자료수집하였다. 수집된 자료는 SPSS WIN 19.0 프로그램을 이용하여 분석하였다. 대상자의 일반적 특성 중 대인관계, 성적 및 실습실 개방 자율실습 여부에 따라 기본간호수행능력에서 차이가 나타났다. 간호학생의 기본간호수행 능력에 영향을 미치는 요인은 학습만족도, 의사소통능력과 자기주도성 이었으며, 이들 변인은 기본간호수행능력 총 변량의 49.9%를 설명하였다. 이상의 결과를 바탕으로 간호학생에서 기본간호수행능력을 증진시키기 위해서는 실습실 개방 자율 실습방법을 적용하고 간호학생의 지각된 대인관계 정도와 성적 특성을 고려하며, 자기주도성, 전문직 자아개념, 의사소통능력 및 학습만족도를 증진시킬 수 있는 교육방법으로서 blended learning을 제언한다.

사립유치원장의 교사 채용 경험에 관한 사례연구 (A Case Study on Teacher Recruitment Experience of Private Kindergarten Director)

  • 변영신
    • 디지털융복합연구
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    • 제16권10호
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    • pp.199-204
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    • 2018
  • 본 연구는 유치원교사 채용 시 고려하는 사항과 그 이유를 조사하여 대학(유아교육과)에게 성공적 취업을 위한 정보를 제공하고자 함이다. 이를 위해 원장 경력 10년 이상 사립유치원장 12명을 대상으로 심층면담을 실시하였다. 근거이론의 개방코딩분석방법을 이용하여 심층면담 자료를 분석하였으며 11개의 중심개념별 하위요인을 도출하여 이를 4개요인(성격요인, 사회성요인, 인성요인, 전문성요인)으로 유목화 하였다. 연구 참여자 모두 성격요인에서는 성실성, 사회성요인에서는 대인관계안정성, 인성요인에서는 정직성, 전문성요인에서는 교육과정 수행 능력을 최우선 고려요인으로 지각하고 있는 것으로 나타났으며 좋은 인성을 지닌 교사가 성공적인 교사직무수행의 전건이라 지각하였다. 연구결과에 따라 대학에서는 교과별 포트폴리오 제작 등을 통하여 재학 중 현장 밀착형 교육과 더불어 방학을 이용한 교육봉사활동 등의 제도화와 공동체 삶에 대한 역량개발을 위한 교양교과 개발 등의 필요성을 제기하였다. 이밖에도 전공역량 강화를 위한 현장중심형 비교과 교육 프로그램을 개발 운영하여 학생들로 하여금 재학 중 현장직무능력을 함양하도록 해야 함을 제기하였다.

간호대학생의 문제해결능력에 미치는 융복합적 영향요인 (Factors Influencing Problem Solving Abilities of Nursing Students)

  • 김지현;권경자;이승희
    • 디지털융복합연구
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    • 제15권4호
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    • pp.295-307
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    • 2017
  • 본 연구의 목적은 간호대학생의 비판적 사고성향, 공감능력, 간호전문직관, 셀프리더십이 문제해결능력에 미치는 융복합적 영향을 확인하는 것이다. 연구대상자는 편의표집방법을 사용하여 서울, 충남, 울산에 소재한 4년제 대학교의 간호학과에 재학 중인 학생224명으로 2013년 3월 6일부터 4월 20일까지 자료수집이 이루어졌다. 자료는 SPSS/WIN 21.0을 이용하여 분석하였다. 본 연구결과 연구대상자의 문제해결능력은 비판적 사고성향, 공감능력, 간호전문직관 및 셀프리더십과 정적 상관관계를 보였으며, 학점과 대인관계가 좋은 경우가 그렇지 않은 경우보다 문제해결능력이 높았다. 위계적 회귀분석을 실시한 결과, 간호대학생의 문제해결능력에 영향을 미치는 요인은 비판적 사고성향, 공감능력, 간호전문직관, 셀프리더십, 학점, 실습만족도이었으며, 그 중 가장 큰 영향력을 가진 변수는 비판적 사고성향이었다. 본 연구의 결과는 간호대학생의 문제해결능력을 향상시키기 위해서는 비판적 사고성향과 공감능력, 간호전문직관, 셀프리더십을 고취시킬 수 있는 새로운 교수-학습전략을 개발해 적용해야 할 것임을 시사한다.

핀란드 초등 과학 교과서의 소재중심 통합단원 분석 (Analysis of Characteristics of Material-Centered Integrated Unit in Finland Elementary Science Textbook)

  • 채희인;노석구;이소영
    • 한국초등과학교육학회지:초등과학교육
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    • 제35권1호
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    • pp.26-38
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    • 2016
  • The purpose of this study was to grasp the characteristics of composition regarding the material-centered integrated unit of environmental and natural studies, a science subject in Finland, to investigate a need for applying the material-centered integrated unit to the science curriculum of Korea. For the purpose, the study made an analysis on contents, inquiry activities, and visual materials (the most important in the elementary science curriculum and textbook composition), and it brought following results: First, as a result of analyzing the area of contents, the bicycle material-centered integrated unit comprised a large proportion of 44 pages (25.3%) of the whole 174 pages from the environmental and natural studies textbook for the third grade. The contents included such various concepts as traffic rules, safety, environmental protection and pollution, recycling and separate collection, tubes and triangular structures, wedges and screws, leverage, wheels, axles, gears, elasticity (spring), friction, and so on. Second, as a result of analyzing contents related to the thinking ability of inquiry activities, "expecting or confirming expectations" and "application" are included in every lesson, and one lesson is composed in such a way that students can study on bicycles as a practical material for their daily life and they can improve various thinking abilities. Third, as a result of analyzing the circumstances of inquiry activities, daily circumstances made up eight lessons (80.0%) and technical and social circumstances made up two lessons (20.0%) by focusing on bicycles, a material related to students' daily life. Fourth, as a result of analyzing visual materials, the percentage of pictures and photos was high at 53.4% and 45.2% respectively. As a result of analyzing the role of visual materials, the percentage of the illustrative role and explanatory-complementary role was high at 52.1% and 47.9% respectively. Lastly, as a result of analyzing from the epistemological view to interpret the relation between visual materials and students and the position of visual materials, the visual textbook materials were provided toward a way that students can decrease their feeling of epistemological separation in the three fields of ideational metafunction, interpersonal metafunction, and textual metafunction.

벤처기업가의 정치적 기술과 사회적 네트워크의 하위요인 간의 구조적 관계모형 (A Structural relationship model in consideration of subordinate factors between venture entrepreneurs' political skill and social network)

  • 정대용;김춘광
    • 한국산학기술학회논문지
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    • 제12권2호
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    • pp.718-727
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    • 2011
  • 본 연구는 중소 벤처기업들의 태생적 약점을 극복하게 해 주는 것으로 알려진 사회적 네트워크와 그 원천인 정치적 기술 간의 관계구조를 실증 고찰한 연구이다. 211명의 벤처기업가 응답을 근거로 한 구조방정식 모형 분석 결과, 첫째 네트워킹 능력은 사회적 네트워크의 약한 유대(${\beta}$=.527, C.R.=3.626), 강한 유대(${\beta}$=.594, C.R.=3.969), 네트워크 중심성(${\beta}$=.418, C.R.=4.884)에 모두 유의하고 강한 정(+)의 영향을 미치는 것으로 나타났으며, 둘째, 사회적 통찰력 역시 약한 유대(${\beta}$=.192, C.R.=1.701), 강한 유대 (${\beta}$=.269, C.R.=2.509) 그리고 네트워크 중심성(${\beta}$=.228, p=2.283)에 유의한 정(+)의 영향을 미치는 것으로 나타났다. 셋째 대인관계 영향력은 강한 유대(${\beta}$=-.264, C.R.=-1.862)와 네트워크 중심성(${\beta}$=-.394, C.R.=-2.914)에만 유의한 영향을 미치는 것으로 나타났는데 부호의 방향이 (-)인 것으로 나타났다. 마지막으로 외형적 진실성은 사회적 네트워크의 하부요인들에 유의한 영향을 미치지 않는 것으로 나타났다. 연구결과는 사회적 네트워크와 사회적 역량의 관계를 실증 분석했다는 점 외에 중소 벤처기업 기업가들에게 그들의 태생적 한계 극복을 위한 실제적인 정보를 제공했다는 점에서 의의가 있다. 또한 사회적 역량의 구체적 실체인 정치적 기술 개념을 제안하고 실증분석 함으로써, 기업가적 역량 구축에 관심을 둔 향후 연구들의 이론적 토대를 제공했다는 점에 큰 의의가 있다.