• Title/Summary/Keyword: Intention to Stay

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The Effect of Service Quality of Rural Stay on Customer Satisfaction and Recommendation Intention (농촌민박 서비스품질이 고객만족과 추천의도에 미치는 영향)

  • Jang, Dong-Heon
    • Journal of Korean Society of Rural Planning
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    • v.24 no.1
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    • pp.89-97
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    • 2018
  • Recently, interest in rural tourism for urban dwellers has increased, and rural communities are chosen as tourist destinations. Under these circumstances, the study was designed to analyze the effects of the quality of service at rural stay sites on customer satisfaction and recommendation intention. The analysis method analyzes the demographic characteristics of the survey participants and characteristics of participation in rural stay. And the quality of service for the experience of rural stay was analyzed with SERVQUAL'S five-dimensional type, reliability, assurance, responsiveness, empathy, tangible and customer satisfaction, intent of recommendation and regression. Major analysis shows that the survey subjects were found to have an average age of 41.8 years, 49 to 59 years old, and a high degree of university graduation. And as characteristic of participation, the form of company was family and relatives, the form of family meeting was many summer, the reservation was Internet, and payment by cash and card were many. As a result of the hypothesis testing, reliability, assurance, responsiveness, and empathy among the quality of service of rural stay were affected in customer satisfaction. In addition, the quality of service and the intent to recommend it were statistically significant, reliability, assurance and empathy. Therefore, it is deemed necessary to make efforts to improve service quality as the quality of service at rural stay places has relevance to customer satisfaction and recommendation intention.

Factors associated with the organizational citizenship behavior of nurses in small- and medium-sized hospitals (중소병원 간호사의 조직시민행동 관련요인)

  • Kim, Mi-Na;Cho, Ok-Hee;Cha, Kyeong-Sook
    • Journal of Korean Academic Society of Home Health Care Nursing
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    • v.22 no.1
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    • pp.38-46
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    • 2015
  • Purpose: This study aimed to determine the levels of burnout, self-efficacy, intention to stay, and organizational citizenship behavior (OCB) among nurses in small- and medium-sized hospitals, and factors related to nurses' OCB. Methods: A targeted sampling method was adopted, whereby 185 clinical nurses employed at 1 of 4 hospitals were enrolled in the study. OCB was measured with a tool developed by Podsaoff et al. Associated factors, including nurses' general characteristics, burnout, self-efficacy, and intention to stay, were measured using a structured survey. Data were analyzed by frequencies, t-test, ANOVA, Duncan's multiple test, Pearson Correlation Coefficient and multiple stepwise regression. Results: Levels of OCB in nurses was on average 3.52 on a scale of 1 to 5, exhibiting a positive correlation with self-efficacy and intention to stay, and a negative correlation with burnout. The final related factors were self-efficacy, burnout and intention to stay with a predictive and explanatory power of 52% for OCB. Conclusion: To increase the level of OCB of nurses, an environment in which such behavior is encouraged needs to be established by introducing measures related to administrative support and task efficiency that reduces mental burnout, while increasing self-efficacy and intention to stay.

Effect of Job Stress and Perception of Unit Managers' Authentic Leadership on the Clinical Nurses' Intention to Stay (직무 스트레스와 간호사가 인식하는 간호단위 관리자의 진성 리더십이 임상간호사의 재직의도에 미치는 영향)

  • Lee, Hye-Ja;Chae, Duckhee
    • Korean Journal of Occupational Health Nursing
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    • v.32 no.3
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    • pp.99-110
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    • 2023
  • Purpose: This study examined the job stress and perception of unit managers' authentic leadership on clinical nurses' intention to stay in nursing. Methods: This descriptive cross-sectional study utilized self-administered questionnaires. The study recruited a convenience sample of 211 clinical nurses from threertiary hospitals in South Korea. The survey was conducted between July and August 2021. The collected data underwent hierarchical multiple regression analyses. Results: The regression analyses indicated that clinical nurses' intention to stay was significantly associated with job stress (B=-0.06, 95% CI [-0.09, -0.04]), six or more years of clinical practice (B=0.60, 95% CI [0.13, 1.07]), men (B=0.87, 95% CI [0.30, 1.44]), and being placed on their desired nursing unit (B=0.39, 95% CI [0.27, 0.76]). Intention to stay was not found to be associated with authentic leadership by the unit managers. Conclusion: It is essential to implement workplace health promotion programs to prevent and reduce job stress among nurses to retain proficient clinical nurses. Additionally, nursing workforce management strategies tailored to the specific sex and career path of nurses are necessary. Moreover, careful consideration should be given to nursing unit placements that align with the individual aptitudes of nurses.

Factors Affecting the Intention of Hospital Nurses to Stay at Work: In Relation to Authentic Leadership and Nursing Organizational Culture (병원간호사의 재직의도에 영향을 미치는 요인: 진정성 리더십과 간호조직문화를 중심으로)

  • Park, Hyunjung;Kim, Phill Ja;Lee, Hye Young;Shin, Yoon Jung;Oh, Kyoung Hwan;Lee, Tae Wha;Seong, Jeong Soon;Hong, Eun-Young
    • Journal of Korean Clinical Nursing Research
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    • v.25 no.1
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    • pp.34-42
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    • 2019
  • Purpose: The purpose of this study was to examine the relationships of authentic leadership and nursing organizational culture to the intention of hospital nurses to stay in their current position. Methods: The participants of this study were 503 nurses in 8 hospitals. We collected data using questionnaires for assessing authentic leadership, nursing organization culture and intention to stay. For data analysis, t-test, ANOVA, Cronbach's ${\alpha}$, Pearson's correlation coefficient, Tukey test, Multiple regression were performed using SAS ver.9.4 (SAS Institute Inc., Cary, NC, USA). Results: Authentic leadership (${\beta}=.12$, p=.008) and relation-oriented culture (${\beta}=.13$, p=.009) affected the intention of the hospital nurses to stay. These variables accounted for 29% of the variance in the intention to stay among hospital nurses. Conclusion: The finding of this study shows that the authentic leadership and nursing organizational culture especially relation-focused can influence nurses' intention to stay in their current position. For retaining nurses, it is suggested to use an authentic leadership training program for nursing leaders and to make efforts to establish a relation-focused culture in the hospital.

Effect of dental hygienist's achievement motivation on intention to stay (치과위생사의 성취동기가 근속의사에 미치는 영향)

  • Soo-Auk Park
    • Journal of Korean society of Dental Hygiene
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    • v.24 no.1
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    • pp.35-43
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    • 2024
  • Objectives: Previous research on turnover has been conducted from the organization's perspective. However, for the long-term retention of dental hygienists, it is necessary to conduct research from an individual's perspective. The purpose of this study is to examine the impact of achievement motivation on the intention to stay of dental hygienists. Methods: This study conducted an online survey targeting dental hygienists working in dental healthcare institutions, using convenience sampling from September, 2023. The analysis included 152 participants with long-term work experience and 121 participants with shorter work experience. Multiple regression analysis was conducted to identify factors influencing retention intentions (PASW Statistics ver. 23.0, p<0.05). Results: Factors influencing intention to stay for long-term dental hygienists included the number of dental hygienists and achievement motivation (responsibility, challenge, task orientation), with a significant impact (adj. R2=0.317). For shorter-term dental hygienists, achievement motivation (challenge, task orientation) demonstrated a significant impact (adj. R2=0.164). Conclusions: It was observed that intrinsic factors, particularly achievement motivation, had a significant impact on intention to stay. Consequently, exploring strategies to satisfy intrinsic motivation, such as achievement motivation, is deemed necessary.

A Study of Intention to Stay, Reality Shock, and Resilience among New Graduate Nurse (신규간호사의 재직의도와 현실충격 및 극복력)

  • Kim, Soyoung;Hyun, Myung-Sun
    • The Journal of the Korea Contents Association
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    • v.22 no.10
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    • pp.320-329
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    • 2022
  • The purpose of this study was to identify factors influencing intention to stay among new graduate nurses. The participants were 127 new graduate nurses working at A University hospital in Gyeonggi Province. Data were analyzed by descriptive statistics, independent t-test, one-way ANOVA, Pearson's correlation coefficient, and multiple regression. The results showed that job satisfaction, reality shock, working period, and resilience were significant predictors of intention to stay and explained for 44.2% of the variance in intention to stay. The findings of this study suggest that interventions focusing on reducing the reality shock through pre-experiences or trainings in clinical situations and enhancing the resilience are needed to improve intention to stay for the new graduate nurses. Also it is necessary to establish a support system and work environment to improve nursing job satisfaction, and a long-term education program of more than 6 months is needed to help new nurses adapt to work.

A study on Relationship among Organizational Fairness, Motivation, Job Satisfaction, Intention to stay of Nurses (간호사의 동기부여, 조직공정성, 직무만족, 재직의도와의 관계)

  • Shin, Yoon;Park, Sung Hee;Kim, Jong Kyung
    • The Journal of the Korea Contents Association
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    • v.14 no.10
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    • pp.596-609
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    • 2014
  • The purpose of this study was to propose and test a path that explains and predicts Korean nurses' intention to stay. A survey using a structured questionnaire was conducted with 217 nurses and six instruments were used in the model. The data were analyzed using SPSS 20.0 and Amos 18.0 program. Based on the theoretical model, a significant correlation between all factors and the hygiene factor and motivation factor had a significant direct effect on the job satisfaction of nurses. In addition, factors such as job satisfaction, and distributive fairness directly affected the intention to stay and indirectly affected the hygiene factor and motivation factor. The final modified model yielded ${\chi}^2=2.681$, p=.433), GFI= .98, RMSEA=.001, NFI=.99, CFI=.99, GFI=.97 and good fit indices. This comprehensive model explains the related factors and their relationship with Korean nurses' intention to stay. Findings from this study can be used to design appropriate strategies to further increase Korean nurses' job satisfaction and intention to stay.

Career Management and Employees Retention in Professional Service Organizations: An Empirical Study from Indonesia

  • KISMONO, Gugup;SURIPTO, Bagus
    • The Journal of Asian Finance, Economics and Business
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    • v.9 no.8
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    • pp.169-181
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    • 2022
  • The purpose of this study is to see how career management affects employee retention in professional service businesses (PSOs). The role of knowledge and skills as moderating variables in the relationship between career management and intention to stay is also investigated. A review of the literature on career management, which includes promotion, training, mentorship, starting salary, and the laxity-stringency of organizational entry-exit rules, leads to the hypothesis that career management positively affects employees' intentions to stay. Such a positive impact may differ between knowledgeable and skilled employees and their less knowledgeable and skilled counterparts. Cross-sectional data is obtained from 200 professionals working for various PSOs. Stepwise regression is employed to analyze the data. The research found that career management positively affects the intention to stay. The impact of promotion, training and mentorship on the intention to stay is moderated by knowledge and skills. Conversely, knowledge and skills do not moderate the effect of starting salary and the laxity-stringency of organizational entry-exit on intention to stay. The study's findings imply that by implementing effective career management, talented professionals can be retained. However, the level of knowledge and skills should be carefully considered. These findings offer significant insights into human capital management, particularly in PSOs.

The Effects of Temple-stay Experienced Tourism Motivation of Participation and Choice Factors on Satisfaction and Revisit Intention (템플스테이 체험관광 참가동기와 선택요인이 만족 및 재방문의도에 미치는 영향)

  • Yoon, Sun Y.
    • Journal of Service Research and Studies
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    • v.6 no.2
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    • pp.1-21
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    • 2016
  • The purpose of this study is to identify the influential relationship of temple-stay experience tourism motivation of participation and choice factors on satisfaction and revisit intention as the temple=stay is one of the korea's leading cultural heritage tourism products. In order to achieve the research objective data was collected from 227 participants. Then the data and hypotheses were examined using multiple regression analysis and simple regression analysish using SPSS 18.0. The result of this study is as follows. First, temple-stay experience tourism motivation of participation had a significantly influential relationship with satisfaction. Second, temple-stay choice factor had a significantly influential relationship with satisfaction. Finally, experience tourism satisfaction had a significantly influential relationship with revisit intention. For future research, a variety of new domestic and foreign tourism products in South Korea for cultural experience of depth and detailed study will need to be performed. Also, korean government and temple in more interest in temple-stay promotion program and marketing strategies using korea cultural image such as special experience in traditional korean life.

Survey on the Intention to Stay, Field Adaptation, and Educational Demands in New Nurses and Reemployment Nurses (신규간호사 및 재취업간호사의 재직의도, 현장적응 및 교육요구도 조사)

  • Kim, Sook Jung;Ji, Hye Ryeon;Lim, You Jin;Kim, Nam Young
    • The Journal of the Korea Contents Association
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    • v.19 no.7
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    • pp.506-517
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    • 2019
  • The purpose of this study is to compare the intention to stay, field adaptation, and educational demands between the new nurses and reemployment nurses. This research was done to create a base for a program that will improve field adaptation, and to prevent dropping out or moving. The followings are the results; There was a significant difference in the intention to stay of the 48 new nurses and 48 reemployment nurses (t = -2.10, p = .038), but there was no significant difference in field adaptation between the two groups (t = -1.48, p = .142 ). Finally, the subjects responded with the topics they would most like to learn about emergency patient care. Through the above results, this study provide basic data for developing a program that can enhance the intention to stay in hospital.