• 유통과학연구
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• 제15권1호
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• pp.57-70
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• 2017

Purpose - This study examined the effects of CRM success factors on business performance and customer performance, and the effects on job performance and customer performance through internal member satisfaction by considering of technology, organizational environment and customer relationship factors in CRM success factors from banking sectors. Research design, data, and methodology - An online questionnaire was conducted to 251 employees in banking sectors. The data were analyzed by SPSS 22.0 and Amos 21.0. CRM success factors, internal member satisfaction, job performance, and customer performance were analyzed by descriptive statistics and Pearson's correlation analysis. The bootstrapping in structural equations was conducted to verify the mediating effect of internal member satisfaction. Results - Internal members' satisfaction had a positive effect on job and customer performance. It mediated the relationship between organizational environment, customer relationship factors and job performance. It also mediated the relationship between organizational environment and customer performance. Conclusions - If internal members' relationship with customers is improved by the members' satisfaction, customer retention, customer satisfaction, and work performance will be achieved. The stability and usability in CRM system support jobs effectively, but the internal members did not feel their job satisfaction. Thus, they did not show a positive effect on job and customer performance.

• 한국사회복지학
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• 제58권1호
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• pp.5-29
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• 2006

본 연구는 통합교육의 주체인 유아교사의 개인적인 변인들이 통합교육에 대한 교사의 인식과 태도에 미치는 영양을 분석하여 향후 장애유아 통합교육의 성공적이고 올바른 구현을 위한 기본전략 구상의 기초자료를 제공하는데 그 목적이 있다. 이를 위해 어린이집 교사들을 대상으로 설문조사를 실시하여 교사경력, 직급, 학력, 통합교육, 경험, 장애관련 연수의 개인적인 변인들이 통합교육에 대안 교사의 인식과 태도에 미치는 영향력을 분석하였다. 분석결과 교사 개인적인 변인들은 인식과 태도의 각 하위영역별로 각기 다른 차이와 영향강도를 보이고 있으나, 통합교육 경험과 장애관련 연수경험이 주요한 영향을 미치는 것으로 나타났다. 따라서 이러한 결과들을 바탕으로 교사들의 현직교육을 활성화하여 장애관련 연수나 통합교육에 관한 실습 등을 실시하는 방안을 제시하였다.

• Management Science and Financial Engineering
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• 제7권1호
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• pp.1-26
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• 2001

Assume a company sells two products (a and B) in a retail market. the company adopts a specific promotion mechanism, Tie-in Promotion, in which product A's promotional discount coupon is distributed whenever a consumer purchases product B. Product A will later e sold at a markdown price when consumers eventually take the opportunity to redeem the coupon. in the integrated tie-in promotion and stocking policy, we assume managers of two products coordinate by sharing information on the demand forecast and deciding the order quantities and tie-in promotion program to maximize joint profits. The optimal integrated tie-in policy is analyzed. The integrated tie-in promotion model is then compared with two other base models: (1) a decentralized Newsboy model in which no promotion is considered, and (2) an individual promotion model in which managers design a promotion program to promote one of the two products directly. The factors that make an integrated tie-in promotion a better approach are studied.

• 대한음성학회:학술대회논문집
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• 대한음성학회 2003년도 10월 학술대회지
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• pp.69-72
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• 2003

In this paper, we investigate various factors that are relevant to design and implementation of an integrated management system for various speech corpora. The purpose of this paper is to manage an integrated management system for various kinds of speech corpora necessary for speech research and speech corpora consrtructed in different data formats. In addition, ways are considered to allow users to search with effect for speech corpora that meet various conditions which they want, and to allow them to add with ease corpora that are constructed newly. In order to achieve this goal, we design a global schema for an integrated management of new additional information without changing old speech corpora, and construct a web-based integrated management system based on the scheme that can be accessed without any temporal and spatial restrictions. And we show the steps by which these can be implemented, and describe related future study topics, examining the system.

• Journal of Information Technology Applications and Management
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• 제24권4호
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• pp.153-170
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• 2017

As the digital economy goes global, firms are trying to find suppliers that can address their managerial goals and strategies. The alternatives are not confined to domestic firms. Firms have been trying to connect to foreign partners worldwide. Although offshore outsourcing grants firms various benefits, they present big cultural challenges. However, there is little research on the impact of cultural or country factors on outsourcing. The goal of this paper is to synthesize the outsourcing success literature and develop propositions for outsourcing success in the context of offshore outsourcing. This paper proposes that cultural effects should be included in evaluating the success of offshore outsourcing. Knowledge sharing and the scope of outsourcing are adopted in the base outsourcing success model from previous literature. In the extended model partnership quality is included as a mediator and organizational capability and outsourcing relationship type are also included as moderator. Finally, the integrated framework of offshore outsourcing success includes cultural factors as moderators of the relationships between outsourcing success antecedents and the success of offshore outsourcing. Reasoning for propositions, managerial implications, and future research directions are discussed.

• 국제학술발표논문집
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• The 3th International Conference on Construction Engineering and Project Management
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• pp.1463-1467
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• 2009

Construction projects are vulnerable to diverse internal and external factors, requiring systematic and consistent performance management along the entire life cycle of a project. In particular, urban renewal projects have a range of performance measures, including policy reconciliation and permits, project development, project financing, design, construction, and occupancy and maintenance. This requires a program-level megaproject approach, which integrates each stage of a project as well as variety of stakeholders' interests in pursuing a project from different perspectives. However, previous research on performance management has focused especially on the limited scopes of factors, including cost, quality, and schedule at the project level or on financial factors at the firm level. Given the lack of current approaches, this study suggests an integrated and systematic performance management scheme to control urban renewal megaprojects at the broadened perspectives of the program level. To this end, this study adopts the balanced scorecard approach and elicits key performance indices associated with various project configurations. Finally, an algorithm is presented for quantitatively assessing the level of performances along whole life cycle of urban renewal megaprojects.

• 한국건설관리학회논문집
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• 제21권3호
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• pp.20-27
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• 2020

플랜트 프로젝트의 성과 향상을 위해 EPC 업체들은 통합적 관점에서의 프로젝트 사업관리 방식 개발에 대해 지속적인 관심을 보이고 있다. 특히, Advanced Work Packaging (AWP)는 프로젝트 생애주기 관점에서 기존의 "작업체계" 개념을 통합하여 프로젝트 수행 방식을 일부 재조정하는 방식으로 사업성과 개선을 위한 방법으로 제시되고 있다. 그러나 아직까지 국내 EPC 업체들은 AWP 도입의 초기 단계로, AWP를 수행하기 위한 구체적인 연구가 부족한 실정이다. 이에 따라, 본 연구에서는 AWP 체계의 도입을 위해 EPC 기업에서 갖추어야 하는 조직역량 도출을 목표로 하였다. 문헌 고찰과 현직자 인터뷰를 통해 AWP 도입시 발생할 것으로 예측되는 주요 리스크를 도출하였으며, 맥킨지 7S 모델 체계에 맞추어 이를 방지하기 위한 29개의 조직역량 항목을 도출하였다. 이후 AWP 전문가 5인의 검증 과정에서 추가적으로 도출된 8개의 조직역량 항목을 반영하여 최종적으로 효과적인 AWP 도입을 위해 필요한 조직역량 37개를 도출할 수 있었다.

• 국제학술발표논문집
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• The 8th International Conference on Construction Engineering and Project Management
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• pp.343-352
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• 2020

Modular integrated construction (MiC) is an innovative construction method where components of a building are manufactured in an offsite factory, trucked to the job site in sections, set in place with cranes, and assembled together to form a whole building. Where circumstances merit, favorable conditions exist and implemented effectively; MiC improves project performance. However, several key factors need to converge during implementation to realize the full benefits of MiC. Thus, a thorough understanding of the factors which are critical to the success of MiC projects is imperative. Drawing on a systematic review of 47 empirical studies, this research identified 25 key success factors (KSFs) for MiC projects. Of these, the five topmost cited KSFs for MiC projects include effective working collaboration and communication among project participants; standardization, optimization, automation and benchmarking of best practices; effective supply chain management; early design freeze and completion; and efficient procurement method and contracting. The study further proposed a conceptual model of the KSFs, highlighting the interdependences of people, processes, and technology-related KSFs for the effective accomplishment of MiC projects. The set of KSFs is practically relevant as they constitute a checklist of items for management to address and deal with during the planning and execution of MiC projects. They also provide a useful basis for future empirical studies tailored towards measuring the performance and success of MiC projects. MiC project participants and stakeholders will find this research useful in reducing failure risks and achieving more desired performance outcomes. One potential impact of the study is that it may inform, guide, and improve the successful implementation of MiC projects in the construction industry. However, the rigor of the analysis and relative importance ranking of the KSFs were limited due to the absence of data.

• 대한인간공학회지
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• 제16권1호
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• pp.107-117
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• 1997

It is necessary to evaluate HMI inaspects of human factors in the design stage of MMIS(man machine interface system) and feedback the result of evaluation because operators performance is mainly influenced by the HMI. Therefore, the MMIS design should be reflected the operators psychological, behavioral and physiological characteristics in the interaction with human machine interface(HMI) in order to improve the safety and availability of the MMIS of a nuclear power plant(NPP) by reduction of human error. The development of human factors experimental evaluation techniques and integrated test facility(ITF) for the human factors evaluation become an important research field to resolve hi,am factors issues on the design of an advanced control room(ACR). We developed am ITF, which is aimed to experiment with the design of the ACR and the human machine interaction as it relates to the control of NPP. This paper presents the development of an ITF that consists of three rooms such as main test room(MTR), supporting test room(STR) and experiment control room(ECR). And, the ITF has a various facilities such as a human machine simulator(HMS), experimental measurement systems and data analysis and experiment evaluation supporting system(DAEXESS). The HMS consists of full-scope simulation model of Korean standard NPP and advanced HMI based on visual display nits (VDUS) such as touch color CRT, large scale display panel(LSDP), flat panel display unit and so on.

• 가족자원경영과 정책
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• 제20권2호
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• pp.165-184
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• 2016

This study was conducted to identify factors which predict and discriminate women' reemployment. 288 married women whose careers had been interrupted for more than 1 year and 287 married women who re-entered into the labor market within 5 years were surveyed. Collected data were analyzed by logistic regression analysis. In the personal factor(reemployment need), proximal context factors(career barriers, family support and expectation for reemployment) and background context factors(SES, family life cycle), background context factors were revealed not to predict significantly women's reemployment. Secondly, in the case of proximal context factors, it was found that 'expectation of family members for reemployment' and 'sharing family care' had strong effects on reemployment. And compared with interrupted women, reemployed women were less likely to perceive career barriers. Specifically, they showed lower expectation to their job and status which they would achieve, less perceived gender/age discrimination in labor market, and had more confidence that they could find a job. Finally, with regard to the personal factor (reemployment need), the lower women had self-actualization need, the higher economic need, and the higher social need, it was highly likely to classify into reemployed women. We discussed the way to improve reemployment of career interrupted women based on above mentioned findings.