• 의료ㆍ복지 건축 : 한국의료복지건축학회 논문집
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• 제18권4호
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• pp.39-51
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• 2012

Purpose: Hospitals for patients and their guardians can, from the concept of healing, be removed from just gaining profits, but suggest a future-oriented direction for the hospital. Accordingly, there have been studies related to the selection of hospitals, but most were related to preference and satisfaction, and only recently did research from the concept of tradeoffs of factors for selection began to grow rapidly. Methods: From this context, this study evaluates the level of importance for factors of selecting hospitals using the analytical hierarchy process, and identifies the correlation with users, gender, age group, and outpatient features in order to identify the difference of awareness among different groups for selecting hospitals. In the factors for selection 26 factors in six categories were set through studies of preceding research, and after surveying 144 people, the following results were attained. Results: 1) The overall analysis results were found in the order of medical level, medical service, and fame, and low for facilities, which is similar to the cases of preceding studies. 2) For user analysis, it was similar between patients and guardians, but there was a slight difference in awareness among nurses, who are also medical service providers. Nurses showed relatively high level of importance in direct factors such as medical technologies and medical services, while guardians of patients showed higher importance in indirect factors such as facility environments and convenience. 3) Women showed higher assessments of importance levels in environmental factors, while men in physical factors. 4) The older the age group, the lower level importance there was on medical level, while the importance on fame reduced the further the commute to the hospital was.

• 대한영양사협회학술지
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• 제2권2호
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• pp.199-215
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• 1996

In Korea, the majority of hospital dietitians expend most of their time performing food management related activities, and only a few carry out nutrition care activities in full-time. This study was designed to measure productivity of the clinical nutrition team and assess the role of clinical dietitians in the only 2200-bed teaching hospital in Korea. Six full-time clinical dietitians collected time data for four weeks according to the nutrition care activities outlined. Three clinical dietitians assigned to 7 units recorded how often physicians implemented their recommendations for two months. Two kinds of survey questionaire were developed and sent to the patients and the health care team. The followings are a summary of the results. 1. The clinical nutrition team of 6 full-time dietitians expended 75% of their time performing patient care activities, 20% in non-patient care activities and 5% in delay and transit. 2. Each clinical dietitian assigned to the units carried out 56 patient care activities on daily basis. 3. The average time required for the clinical nutrition services was 60.2 minutes for outpatient counseling, 89 minutes for inpatient counseling, 72.5 minutes for nutrition management, 95 minutes for malnutrition consult and 121 minutes for dysphagia diet management. 4. Physicians' implementation of clinical dietitians' recommendations was 98.5%. 5. Most physicians and nurses viewed the clinical dietitians on the units assertive, contributing to the quality improvement of medical services, and helpful to the patients as well as the health care team. 6. Most patients viewed the clinical dietitians on the units considerate, attentive and helpful. Based on these results, it is suggested that (1) daily meal round and nutrition care monitoring are effective tools for nutrition intervention in the hospital setting. (2) unit assignment of clinical dietitians enhances the patients' satisfaction in the nutrition services provided as well as the perceptions of health care team on clinical dietitian's expertise.

• 디지털융복합연구
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• 제10권10호
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• pp.405-413
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• 2012

본 연구는 50인 이하의 소규모 제조업 사업장 남성 근로자들의 직무스트레스 수준을 파악하고, 이들의 인구 사회학적 특성, 건강행태 및 직업관련 특성과의 관련성을 규명하고자 하였다. 조사대상은 한 검진기관에서 건강검진을 실시하고 있는 50인 이하의 소규모 제조업 사업장에 종사하고 있는 남성 근로자 856명으로 하였다. 자료 수집은 2010년 4월 1일부터 6월 30일까지의 기간 동안에 자기기입식 설문조사를 통해 이루어졌다. 연구결과, 조사대상자의 직무스트레스는 여러 인구사회학적 특성, 건강관련행위 특성 및 직업관련 특성 변수들과 유의한 관련성이 있었다. 특히 이들의 직무스트레스에 영향을 미치는 요인으로는 음주상태, 수면시간, 여가활동여부, 직종, 직급, 근무기간, 주당 근무시간, 외래 및 입원경험 여부, 직장생활에 대한 만족도 등이 지적되었으며, 따라서 직무스트레스를 감소시키기 위해서는 건강관련행위 및 작업환경과 직무내용의 개선을 위한 노력이 필요하다고 생각된다.

• 한국병원경영학회지
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• 제19권3호
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• pp.11-28
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• 2014

This study, targeting Korean tertiary hospitals and general hospitals, aims to analyze how value chain model in health and medical institution suggested by Duncan and else influences on hospital management. A survey was conducted to verify the actual proof analysis of this study model. 880 questionnaires were distributed to entire 88 hospitals and 739 copies were returned from 76 hospitals. This study mainly consists of three steps to analyze the effect value chain activity has on management performance of general hospitals. For the first step, we analyzed the effects service delivery activity has on management performance. For the second step, we analyzed the effects service support activity has on management performance and for the third, we analyzed the effects interaction between service delivery activity and service support activity has on management performance. The main results of this study are as follows. First, in terms of the management performance of scale, the factors which influenced on daily charge of outpatient were service activity before treatment, at the moment of treatment and value chain activity, while more important factors in daily charge of inpatient were organizational culture, organizational structure and value chain activity. In terms of management performance of quality, the factors which influenced on the first medical examination rate of outpatient were service activity before, at the moment of and after treatment, while activity at the moment of treatment, organizational structure, and value chain activity which is interaction were more important factors in average length of stay. In terms of non-financial performance, the management performance factors which influenced on job satisfaction were service activity at the moment of, after the treatment and value chain activity, while organizational culture, strategy resources and value chain activity which is interaction were more important factors in job commitment. Secondly, all the service support activity, service delivery activity and value chain activity had statistically significant effect on management performance. Among the three factors, service support activity had relatively high effect than others.

• 한국콘텐츠학회논문지
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• 제10권4호
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• pp.247-256
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• 2010

이 연구는 현역병사를 대상으로 설문지를 이용하여 조사하였다. 조사기간은 2009년 10월 5일부터 24일까지 20일이었으며, 600부를 배부하여 565부를 회수하였다. 연구의 목적은 현역병들의 의료 이용실태를 조사하고 의료기관이용경험에 따른 향후 민간병원의 선택의사 및 군병원의 진료서비스 수준에 대한 인식을 파악하는데 있다. 연구의 결과는 다음과 같다. 외래이용경험률은 군병원이 60.7%, 민간병원이 18.9%이었으며 급이 높을수록 이용경험이 높았다(p<.000). 민간병원을 이용하게 된 동기는 우수한 의료진이 58.9%로 가장 높았으며 의료장비 및 시설만족 49.6% 순이었다. 군복무중 진료의료기관의 선택의향에서는 '입원 외래 모두 민간병원 선택'이 가장 높았으며 계급이 높을수록 민간병원을 선호하는 경향이 통계적으로 유의하게 나타났다(p<.005). 결론적으로 현역병의 군병원에 대한 선호도를 높이기 위해서는 군의료수준을 민간의료수준으로 발전시켜야 하며, 의료인력의 확충과 첨단의료장비의 도입 등 적극적인 재원투자가 필요하다. 또한 군병원도 일반병원과 경쟁하도록 외부의 의료서비스 평가를 의뢰하고 그 결과를 적극 수용하도록 하여 의료 서비스의 질적 개선 향상을 위한 노력을 하여야 한다.

• 대한한의학회지
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• 제42권3호
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• pp.1-8
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• 2021

Objectives: A critical pathway defines the optimal care process, sequencing and timing of intervention by multi-disciplinary health care teams for a particular diagnosis and procedure. It plays an important role as a cost-effective health care delivery system and a tool for quality control of medical and dental services by means of standardizing medical practices. The aim of this study is to investigate the satisfaction of patients and medical staff after implementation of a critical pathway for Korean medical treatment of lumbar disc herniation in integrative medical. Methods and Results: The pre-critical pathway group included 3 patients who underwent the implementation procedure from October 2020. All three patients have successfully been applied critical pathways during inpatient and outpatient treatment. Additionally, medical staff members were satisfied with the usefulness of the critical pathway. Conclusions: The implementation of critical pathway for the Korean medical treatment with lumbar disc herniation in integrative medical hospital can appraise possible applicability in actual clinical field.

• 핵의학기술
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• 제17권1호
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• pp.30-35
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• 2013

의료서비스의 만족도를 향상시키기 위한 방안으로 체감 대기시간 단축과 정확한 의료정보 제공, 검사의 정확도 등이 긍정적인 반응을 보여주고 있다. 이와 같은 방안에 동영상 홍보물이 유용성이 있는지 평가하였으며, 휴대용 DVD플레이어를 구입하여 검사 전 개인적으로 동영상을 시청하도록 한 방법이 서비스 만족도 향상에 도움이 되는 것으로 조사되었다. 체감대기시간 단축에 의한 만족도 향상은 예약시간보다 지연 되는 경우 보다 효과적이며, 현재 제공되고 있는 동영상의 활용도 향상을 위한 홍보를 적극적으로 시행한다면 정확한 의료정보 제공에 의한 만족도 역시 향상될 것이다. 방사성의약품 투여 후 표준섭취시간을 초과하는 시간대 중 가장 많은 부분을 차지하는 1~~3분대를 최소화하기 위해 약 7분 정도의 홍보 동영상을 제공한 결과 미준수 건수가 2.3% 감소하였으며, 이는 정확한 검사를 제공하여 고객의 만족도를 높일 수 있다. 향후 동영상 제공에 대한 홍보를 적극적으로 시행하고 검사 전 개별적으로 동영상을 시청할 수 있도록 휴대용 DVD 플레이어를 제공할 수 있는 구조적인 시스템이 갖춰진다면 의료서비스에 의한 고객 만족도 향상에 기여하리라 생각된다.