• 대한가정학회지
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• 제40권3호
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• pp.115-136
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• 2002

The purpose of this study was to find out job description and necessary abilities for Consumer Affairs Department Service in business. This study was done using survey by mail to the representatives in Consumer Affairs Department in business. 354 representatives were used for the sample. The business was selected 32 among 107 in OCAP(Organization of Consumer Affairs Professionals in Business), from September 25 to October 5, 2000. The results were analyzed from 96 representatives, 23 business. The results of this study are as follows: 1. The degree of importance and participation on the job description in Customer Service Department was analyzed. The most important job was related to consulting. Consumer management and information collect & provision were next important job in consumer affairs. 2. When the degree of participation on the job description compared to the degree of importance, we found that the general level of participation on the job was a little lower than the degree of importance on the job. Especially, the biggest difference was found in the formation of focusing customer. The smallest difference was found in the field of consulting. 3. The most necessary ability for the representative of consumer affairs department in business was responsibility and sincerity, communication skill. The big difference of present ability and necessary ability of representative was persuasive power and communication skirt.

• 보건의료산업학회지
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• 제11권4호
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• pp.53-65
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• 2017

Objectives : The purpose of this study was to explore and describe the factors related to clinical nurses' organizational socialization, process and to find out the strategic information for successful organizational socialization. Methods : Data were collected with a structured questionnaires from 300 clinical nurses. The data were analyzed with SPSS/WIN 21.0. Results : First, the average score for the organizational socialization($2.95{\pm}0.37$), organization climate($3.28{\pm}0.43$), autonomy($3.23{\pm}0.43$), role stress($3.21{\pm}0.56$), professional self-concept($3.19{\pm}0.46$), organization value internalization($3.11{\pm}0.59$), and perceptional justice($2.91{\pm}0.50$). Second, influencing factor of organizational socialization of the participant were organizational climate, role stress, professional self-concept, Job esteem, Living arrangement type, collaboration between medical professionals in hospital, the other hospital work experience, role model or Mentor, total hospital career, perceived health status, spouse, perceptional justice, Adjusted $R^2=.702$. Conclusions : These results suggest that organizational socialization of clinical nurses could be enhanced by organizational climate. Thus creating a positive organizational climate are mandated for clinical nurses to have constructive organizational socialization.

• 한국IT서비스학회지
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• 제14권4호
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• pp.61-80
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• 2015

This paper has explored the analyzing and defining the core competencies of IT consultants who carry out IT consulting projects which desperately are needed by companies to survive in business competitions. Many companies have used IT consultants for their IT projects to achieve their project objectives. The problem of this is the results of IT projects carried out by IT consultants from the recognized consulting firms are quite often criticized by many clients who pay high price for hiring IT consultants. The purpose of this paper is that to weight of capability evaluation model for IT consultants. To define the capability model, I conducted the surveys from the IT professionals by the interview and e-mails. The result of this, this paper defines what core skills IT consultants should have to perform well when they carry out the IT projects. There are 6 major skills and 17 sub skills IT consultants should have in succeeding IT projects. 6 major skills are job competence skill, communication skill, business attitude, vocational values, job performance skill, leadership skill and related 17 sub skill are defined. With the capability evaluation model, the managers who are in the charge of incubating and enhancing the capability of IT consultants in the large corporation and also small, medium companies will utilize their companies' strength to get the advantage on the business competition.

• 한국산업보건학회지
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• 제31권2호
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• pp.128-137
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• 2021

Objectives: The purpose of this study is to propose a smart work environment management service model that can measure and maintain work environments in real time. Methods: How existing private consignment business is being carried out was identified and a simpler method was applied to the model. Results: Common support was provided according to the Korea Standard Industrial Classification. Hazards suitable for the relevant industry classification were selected and information on safety and health education, etc. was provided. Theme-specific support provides services focusing on hazards that can be measured through applications. Hazards are evaluated by applying new standards divided into 'Good', 'Average', 'Inadequate', and 'Faulty'. Conclusions: This model is designed to help employers identify health and safety conditions in small businesses where it is difficult to hire health and safety professionals. Using the app proposed in this study, anyone can easily measure their work environment at any time.

• 보건의료산업학회지
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• 제12권3호
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• pp.95-106
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• 2018

Objectives: The purpose of this study was to analyze the recent research trends in health and mental health literacy and suggest their implications for future research. Methods: Ninety six articles on the topics of health literacy and mental health literacy that were published in journals in Korea during the last 10 years analyzed. Results: The majority of articles were published in medical journals, whereas the articles published in social and natural sciences journals were conducted by multidisciplinary research teams and seemed to be increasing generally. The participants studied in the selected articles were mostly older adults followed by adults aged 18 and over, and other various groups including health professionals and immigrant groups. More than 97% of the articles used quantitative research methods. Conclusions: Health literacy mirrors other health inequalities. To increase the level of understanding of health information, studies should be conducted using various variables. It is also necessary to develop a community education program that can be implemented in the community. Futher, the results highlighted the importance of interdisciplinary research. It is hoped that this effort will help solve t health inequality.

• 이베로아메리카
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• 제22권1호
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• pp.111-148
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• 2020

One way for phatic communication to be linguistically realized involves ritual activities, such as greetings and leave-takings. These conventionalized acts in medical contexts can significantly influence both transactional and interpersonal goals. The analysis in this paper confirms that exchanging rituals such as greeting and leave-taking between doctors and patients is not a simple exchange of conventionalized linguistic symbols. In addition, the use of discursive strategies means that to determine whether an expression is phatic or not, it is necessary to analyze it from the multidimensional perspective. The phaticity is established based on the negotiation between the participants during the interaction. We have found that the interrogative form of greeting like "¿Qué tal?" (How are you?) becomes a versatile resource in the medical context. Thus, professionals need to be attentive to the discourse progress, because the phaticity of the interrogative greetings (illocutionary force) is linked, in the vast majority, with the reaction of the patients. Also, the data confirms that when participants coordinate closings, the exchange of turns lengthens and the intervention of various discursive strategies for phatic communion becomes more prominent.

• 한국정보통신학회:학술대회논문집
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• 한국정보통신학회 2018년도 춘계학술대회
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• pp.690-692
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• 2018

최근 대학병원급의 종합병원에서는 환자의 데이터가 많아짐에 따라 문제를 겪고 있다. 의료진들은 담당 환자들이 처방에 따라 생활을 하고 있는지 확인하기 어려울 때가 많다. 그리고 환자들은 처방에 대한 정보를 기억 못 할 때가 많으며, 처방에 대해 실생활에서 어떤 식으로 적용해야 할지 모를 때가 많다. 이런 문제들을 해결하기 위해 MQTT Push 알림을 활용한 맞춤형 헬스케어 서비스를 접근성이 좋은 웹 애플리케이션(이하 웹앱) 형식으로 제안한다. 의사의 처방에 따라 환자는 복약 시기, 진료 예약, 그 밖의 처방 관련 정보들을 알림 받고, 이에 따른 행동의 결과를 웹앱에 입력할 수 있다. 그리고 의료진 측에서 이를 확인하여 환자가 처방을 잘 따르고 있는지 확인하고, 특별한 사항을 환자에게 알릴 수 있는 기능을 웹앱에서 제공한다. 본 논문에서는 위의 기능들을 웹앱과 RESTful API 서버 플랫폼을 통해 제공하고, MQTT 브로커를 통해 웹앱에 알림 기능을 효율적으로 수행할 수 있도록 하여, 효과적인 맞춤형 헬스케어 서비스가 제공될 수 있음을 확인하였다.

• 한국정보처리학회논문지
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• 제4권10호
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• pp.2533-2543
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• 1997

컴퓨터 네트워크 장비의 객관적 선정을 위해서는 통신 서비스 품질(Quality of Service : QoS) 개념의 이해와 적용이 요구된다. ITU-T E.800 권고안은 공급자와 고객관점의 서비스 품질 및 만족도 평가 기준을 제시하고 있기 때문에 네트워크 제품 평가 및 선정에 이용될 수 있다. 본 연구에서는 QoS를 고려한 LAN 스위치 평가모형과 선정을 위한 소프트웨어 도구를 개발하였다. 이를 위한 구체적 평가방법으로 효과적인 집단 의사결정을 위한 다기준 평가 모형에서 유용하게 이용되는 Saaty의 계층적 분석방법(Analytic Hierarchy Process : AHP)을 적용하였다. 선정 평가를 위한 자료는 네트워크 전문가들에 대한 설문조사와 현장 조사 방법으로 수집하였다. 그리고 제안된 LAN 스위치 평가 모형에 따라 선정 도구를 구현하고 적용 결과를 분석하였다. 본 연구 결과는 LAN 스위치 선정을 위한 의사결정시 유용한 도구로 활용될 수 있을 것으로 기대되며, 아울러 컴퓨터 네트워크와 관련된 QoS 기반의 평가 및 선정을 위한 의사결정에 적용될 수 있을 것이다.

• 경영정보학연구
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• 제11권2호
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• pp.23-44
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• 2009

U-City의 구현을 위해서는 다양한 분야의 u-Service를 필요로 한다. 각 지자체들이 경쟁적으로 U-City 건설 및 u-Service 발굴을 추진하고 있으며 여러 연구들을 통해 그 경제적 파급효과도 클 것으로 기대된다. 이에 정부도 다양한 정책 및 시책을 내놓고 있다. 하지만, U-City 서비스 관련 많은 연구들은 기술 중심으로 접근하고 있으며, 복잡하고 다원적인 U-City 환경을 명확히 반영하고 있지 못하다. 이러한 현상은 U-City를 기획함에 있어서 미래의 환경변화를 예측하기 어려운 상황에 기인한 것이다. 이에 본 연구에서는 불투명한 U-City 방향성을 가시화하기 위하여 시나리오 경영기법을 적용하였다. 그 과정에서 U-City 전문가들과 인터뷰 및 설문조사를 시행하여 U-City 구축에 있어서의 불투명성을 확인 하였다. 시나리오 적용 타당성을 살펴보기 위해서 'u-수질 모니터링 서비스를 적용하여 설명하였다. 여러 논의를 거친 후, 유관기관과의 상호연계 서비스, 지자체간 상호연계 서비스 등 두 가지의 시나리오를 개발하여 제시하였다. 제시된 시나리오를 바탕으로 U-City 서비스 전략을 제안한다. 본 연구를 통해 U-City 개발 관련자들은 U-City의 특정을 예측하고 서비스 시나리오를 개발하는 프레임워크의 기초로 활용할 수 있을 것으로 기대된다.

• 정보교육학회논문지
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• 제20권5호
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• pp.487-498
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• 2016

교육부는 2013년부터 초등학교와 중학교를 대상으로 웹 기반의 기초학력 진단-보정 시스템을 전국에 서비스하고 있다. 이 논문의 목적은 2015년에 실시된 기초학력 진단-보정 시스템 기반의 향상도 검사 결과와 교사 및 전문가들의 요구사항을 종합적으로 분석하여 시스템의 개선 방안을 도출하는 것이다. 이를 위해 진단-보정 차수별 응시율과 도달율을 분석하고, 교사 자문위원회와 전문가 협의회의 인터뷰 및 협의 내용을 기초로 기초학력 진단-보정 시스템의 개선방안을 도출하였다. 결론적으로 기초학력 진단-보정 시스템의 발전 방안을 교사 이용 활성화 방안과 학생 이용 활성화 관점으로 구체화여 제언하였다.