• Information Systems Review
• /
• v.11 no.2
• /
• pp.45-66
• /
• 2009

A number of companies are considering for merger and acquisition (M&A) as one of business strategies for their growth and survival. However, many of them do not create the synergy they had sought, and failed M&A, often result in negative outcomes in terms of productivity, market share, profitability and turnover of qualified employees. There have been numerous research studies conducted to analyze the factors that determine the success and failure of M&A, and it has been found that with the increasing dependence of many companies on information systems, post-M&A IS (information systems) integration success has a critical effect on the success of M&A. However, there have been very few studies on post-M&A IS integration success, and most have been restricted to integration of IS organizations or physical information systems. In order to conduct a comprehensive research on the factors that affect the success of post-M&A IS integration, this study surveyed preceding researches on not only information systems but also strategic management, economics, finance, HRM (human resource management) and organization management. Based on the findings, a comprehensive and integrated model of the influential factors on post-M&A IS integration has been proposed. The proposed model categorizes the factors into perspectives of M&A, strategy, organization, HRM and IS, and provides an empirical evaluation of each factor on the success of IS integration based on comparative case studies.

• Information Systems Review
• /
• v.10 no.1
• /
• pp.1-20
• /
• 2008

One of the major applications of CRM systems is to integrate and automate selling processes. CRM systems provide sales people with tools and data sources they need to reengineer their selling processes. In the industry where sales are traditionally based on personal relationships and the use of the CRM systems is voluntary, the installation of technical solutions does not guarantee Selling Process Reengineering (SPR). The objective of this study is to investigate (1) organizational factors that influence CRM use by sales personnel; and (2) the mediation effect of CRM system use on SPR success when system use and process reengineering are voluntary rather than institutional. Understanding the determinants of voluntary CRM system use and SPR success provide valuable guidance for managers. Managers can benefit from this study by focusing on improving the factors that affect voluntary CRM system use and SPR success.

• The Journal of Information Systems
• /
• v.8 no.1
• /
• pp.131-148
• /
• 1999

The objective of this study is to analyze the relationship between the success factors(organizational agreement, task fitness, top management support, user involvement, and linkage between BPR and ERP systems) and the performance(user satisfaction) of ERP systems. The success factors of concern would show positive relationships with the user satisfaction. Data were collected from 57 firms that have installed ERP systems. The responding firms were asked to visit the website of the researcher for the questionnaire survey. The result showed a positive relationship between the organizational agreement and the user satisfaction. This study also found that the user involvement had a negative relationship with the user satisfaction. The findings suggest that the firms adopting ERP systems need to establish the organizational agreement on the ERP system development which would be the critical factor for the successful system. It is also suggested that the user involvement should be controlled for the successful ERP systems.

• Journal of Information Technology Services
• /
• v.6 no.3
• /
• pp.251-272
• /
• 2007

Although Enterprise Systems (ES) have promised major strategic benefits and process improvements from business and technology integration, their implementation has been plagued by a high failure rate and difficulty in realizing the promised benefits. For the purpose of understanding implementation failures, previous studies have focused on identifying critical success factors (CSFs) for information systems implementation. However, there has been little research on how these CSFs actually lead to successful results. In this study, based on process theory, we examined the process of ES implementation by explaining how the factors of ES implementation influence each other and how interaction among them produces results. Based on a failure case, we then developed a process model of ES implementation thus allowing us to explain the process of ES implementation. The proposed model facilitated an understanding of how repeating patterns of ES failure can be reversed. This model can be used for guiding new ES implementation projects.

• Journal of Korea Society of Industrial Information Systems
• /
• v.27 no.3
• /
• pp.47-58
• /
• 2022

As firms increase their operations in the international arena, there is a growing need for managers to understand cross-cultural issues in adopting information systems(IS). The present study surveyed IS developers with respect to their perceptions on the importance of various criteria for successful development of information systems. The results indicated that developers perceive criteria related to the organizational and systems level to be more important than criteria on the strategic and user level. In addition, the developers perceive immediate/direct criteria as more important that indirect/long term criteria. The current study found little differences between developers working for innovative versus those working for non-innovative companies with respect to their views on the importance of various success criteria. There were also very little differences in the perceptions of IS developers at different hierarchical ranks.

• Asia pacific journal of information systems
• /
• v.14 no.2
• /
• pp.1-20
• /
• 2004

Finding the factors to affect the success of the business web sites is critical to enhance their competitiveness. This paper categorizes these factors into 4 quality measures: system, information, service and entertainment. The success is measured via user's satisfaction and loyalty. It surveys 474 Internet users to explore the effect of the quality measures on web site success. We confirm the causal effect of quality factors on users' satisfaction and loyalty. Furthermore, a comparative study is performed for web site types, such as finance, e-commerce(shopping mall), and entertainment. We note that the effect differs in web site types.

• Proceedings of the Korea Association of Information Systems Conference
• /
• 2005.12a
• /
• pp.171-184
• /
• 2005

The e-business strategies ultimately Pursue creating the maximal value for customers through the competitive advantages and business opportunities newly created on the basis of information technologies. For the realization of e-business strategies, the successful implementation and operation of e-business system must be the crucial activities in and out of an organization. Therefore, in physical world, there were lots of interests that what kind of key factors can lead the success of e-business system. Moreover, in the field of academia also, there have been many research results for investigating and finding out the key success factors for e-business system. However, the perceptual level of the significance of key success factors that organization members perceive can be changed over each phase of system life cycle such phases as introduction, growth, maturity, and decline. This study investigated that there might be significant differences in the perceptual level regarding importance of success factors among phases of system life cycle.

• Journal of Information Technology Services
• /
• v.9 no.4
• /
• pp.151-167
• /
• 2010

Recently, SaaS(Software as a Service) as a new type of information systems has become popular. Many information systems practitioners and academics, consequently, pay their attention to SaaS. However, there are very few empirical studies on SaaS success factors because of its short adoption history. This study, therefore, tries to identify a variety of success factors of its adoption and examines how these factors affect organizational performance using an exploratory approach. For this purpose, this study collects data from 132 Korean companies and analyzes the relationship between success factors and organizational performance. Our results are likely to help provide useful guidelines for the successful SaaS adoption.

• The Journal of Information Systems
• /
• v.20 no.2
• /
• pp.109-134
• /
• 2011

The purpose of this paper is to present an overview of the characteristics of the e-sports business at a crucial point in the era of information and knowledge. That is, an investigation was conducted surrounding the key success factors of e-sports as a newly growing industry, and the relationship between the key success factors and the usage effect. In order to do this, the key success factors were extracted from interviews with e-sports experts in conjunction with a survey that was conducted to gather empirical data. The key points of the statistical analysis of the survey are as follows. First, the success factors of a policy do not have a significant effect on the usage. Second, some administrative success factors of the e-sports business include the distribution of e-sports in the form of franchise chain, the establishment of policies to prevent the excellent members of e-sports from seceding, making a good impression as a high-class sport, the frequent notice of the break-even point, and educating people on how to use the e-sports machine. Third, the development and distribution of excellent e-sports software was analyzed as a technical success factor of the e-sports business. Finally, there is no doubt that results of this study can be used to facilitate the growth of the e-sports business as a new industry related to the IT industry.

• The Journal of Information Systems
• /
• v.21 no.1
• /
• pp.19-46
• /
• 2012

This paper classifies the success factors of collaboration system in the shipbuilding industry. We propose the structural model that identifies the relationship between the success factors and organizational performance. To test empirically the relationship between the factors, we developed the measurement of each factors. This paper has examined the relationship between the independent variables and the mediating variables, also has examined the relationship between the parameters and a final dependent variable. The independent variables are as follows, (1) quality of system including reliability, flexibility, and accessibility, (2) the quality of information including contents, expressiveness, and (3) the partner relationship including the information sharing and the compatibility of strategies. The mediating variables are user involvement, parter trust, and user satisfaction. The final dependent variable is business performance. The hypotheses test proved that the system quality significantly affect user satisfaction, the information quality positively influence on the user participation, and the information sharing and strategic fit of partner relationship positively affect partner trust. Also, the user participation and partner trust significantly affect user satisfaction. Finally, the user participation, user satisfaction, and partner trust have a decisive effect on the organizational performance. The results of hypothesis test verified that the quality of information and system, also partner relationship are important to operate successfully the collaboration system in the shipbuilding industry. Also, the mediating variables are important to explain the structural relationship between the independent variables and organizational performance.