• Journal of the Korean Society for Library and Information Science
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• v.36 no.1
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• pp.211-231
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• 2002

The purpose of this study is to apply the international quality certification system to service quality evaluation in library and information service centers. The study compared various aspects of their quality certification systems and considered application studies of foreign libraries. The results of this study illustrate that TQM based quality certification systems-Doming Quality Prize, Malcolm Baldrige National Quality Awards. European Quality Awards-reflects a broader, more dynamic and custome-oriented quality concepts. On the contrary, ISO 9000 Standards are based on a narrow, static and in house-oriented quality concepts emphasizing conformance to specifications.

• Asia pacific journal of information systems
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• v.8 no.3
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• pp.51-73
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• 1998

This paper is to evaluate the application potentials of data mining in the areas of Supply Chain Management (SCM) and to suggest the architectures of Decision Support Systems (DSS) that support data mining activities. We first briefly introduce data mining and review the recent literatures on SCM and then evaluate data mining applications to SCM in three aspects: marketing, operations management and information systems. By analyzing the cases about pricing models in distribution channels, demand forecasting and quality control, it is shown that artificial intelligence techniques such as artificial neural networks, case-based reasoning and expert systems, combined with traditional analysis models, effectively mine the useful knowledge from the large volume of SCM data. Agent-based information system is addressed as an important architecture that enables the pursuit of global optimization of SCM through communication and information sharing among supply chain constituents without loss of their characteristics and independence. We expect that the suggested architectures of intelligent DSS provide the basis in developing information systems for SCM to improve the quality of organizational decisions.

• Spatial Information Research
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• v.19 no.4
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• pp.33-43
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• 2011

Countries all over the world have been operating various certification systems to protect their consumers, and these systems have become trade barriers between countries. Also, KS and KCC were not designed to reflect characteristics of Geo-Spatial Information Device. The purpose of this study was to derive the plan of Quality Certification System for Geo-Spatial Information Device through the analyses of the existing Quality Certification System. The results of this study were as follows. Firstly, we defined the concept of Quality Certification System for Geo-Spatial Information Device. Secondly, we set the boundary, factors and process of Quality Certification System for Geo-Spatial Information Device through classifying it in detail. Lastly, we suggested about fundamental concept of Quality Certification System for Geo-Spatial Information Device a the analyses of the existing Quality Certification System.

• Korean System Dynamics Review
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• v.12 no.4
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• pp.125-156
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• 2011

The information service management models developed thus far have put their focuses mostly on technical dimensions of information systems (IS), finding their rationale from the goods-dominant logic (GDL) that IS as goods has value in itself. Information systems, however, is nothing more than a mechanism by which value is delivered to the users. According to the service-dominant logic (SDL), value is created and determined not at the time serve is made by the providers but at the time it is consumed by the users. The users therefore should be regarded as active value creators not as passive consumers of the value delivered by the providers. Based on the service-dominant logic, DISQM (Dynamic Information Service Quality Model) is developed. DISQM's backbone is designed in causal loop diagrams referring to and reinterpreting in systems thinking the 'Parasuraman, Zeithaml & Berry's GAP Model' and 'SERVQUAL' as an operational tool for the GAP Model, and the main IS success constructs are mapped onto the model exploiting the 'DeLone & MacLean's IS Success Model'. With VENSIM simulation software, this paper also shows how DISQM works in computer-simulation settings. After confirming DISQM's validity with the base simulation run, two scenarios are developed for the exemplary purpose and tested in terms of IS quality, service quality, and net benefits from the service for the public information service. Implications from the simulation runs are also discussed.

• International Commerce and Information Review
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• v.7 no.3
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• pp.159-175
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• 2005

The purpose of the present study is to empirically and theoretically assess the logistics information systems (LIS) success in a quasi-voluntary IS use context. It is important to understand what factors impact the successful use of LIS. The research model is basically based on the framework of IS success proposed by DeLone & McLean(1992) and Seddon(1997). Structural modeling techniques were applied to data collected by questionnaire from 203 LIS users. The results show that user satisfaction play a significant role in influencing the system dependency. The results also revealed that user characteristics is directly affected by perceived usefulness, system quality and information quality, and indirectly influenced by user characteristics.

• Journal of Korean Society for Quality Management
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• v.27 no.4
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• pp.20-41
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• 1999

This study addresses the development of a quality measurement of information systems integration(SI) service. Several dimensions which affect on quality of systems integration service have been identified and tested. Also, a measurement tool(questionnaire) of the factors has been developed. To achieve above purpose, extensive literature review and in-depth interview with several SI managers and customers were used. We suggested the analysis framework including performance variables such as quality, customer satisfaction, intention of renewal contract, and contribution to better customer's information system and the quality factors as well. To verify the research framework, collected data from the survey was analyzed statistically. The data from 73 respondents was used for analysis. Consequently, we identified eight factors and developed a 41-item instrument with Likert 5 points to measure the quality of SI service. It was proved that the 41-item instrument suggested in this study was very useful to measure the performance of SI service such as quality and customer satisfaction. Also it was shown that the instrument measured intention of renewal contract and contribution of customer's information system well.

• Asia pacific journal of information systems
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• v.26 no.3
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• pp.393-426
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• 2016

The qualities of the technological artifact of online shopping websites and the overall support delivered by the service provider through the website are generally agreed to be crucial elements in creating customer satisfaction and loyalty. However, a lack of consensus exists on how those qualities are related to each other, what they consist of, and how they can be conceptualized. Based on relevant literature and using a servicescape framework as a theoretical lens, we divide online shopping website qualities into information and system qualities and argue that both factors affect service quality. We conceptualize each of the three types of quality as a second-order formative construct comprising its most salient quality dimensions: information quality consisting of reliability, understandability, currency, and relevance; system quality consisting of usability, availability, and responsiveness; and service quality consisting of efficiency and fulfillment. Our model of how information, system, and service qualities are related to one another and to customer satisfaction and loyalty is then tested empirically with a data set of 570 online shopping customers. Our integrated model reconciles the seemingly contradictory conceptualizations of previous researchers and provides an effective way to create customer satisfaction and loyalty.

• Journal of Korean Society for Quality Management
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• v.27 no.1
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• pp.111-134
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• 1999

Although the role of information system has been rapidly increasing in modern management, there have been few researches on the quality assurance in information system. This paper suggests how to apply quality function deployment(QFD) to information system development in order to build up user-centered quality assurance system. The main focus of the paper is how to design the linkages between management strategy, information systems, and the users using quality function deployment.

• Management & Information Systems Review
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• v.2
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• pp.295-310
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• 1998

This exploratory study examines critical quality factors of store that can give access to credit card. The procedures of developing instrument is followed by recommendations on the developing measures of marketing constructs. The results shows that service quality of store available for credit card is divided four dimensions(personal service, payment-approving service, information-providing service, problem responsiveness service). These dimensions and scales are verified through the assessment of reliability and validity. Finally, the importance of personal service is showed to be different across types of industry.

• The Journal of Information Systems
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• v.32 no.3
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• pp.63-83
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• 2023

Purpose With the continuous growth of the OTT services market, trust issues are becoming increasingly important, but research on this topic is still in its infancy. The purpose of this study is to identify the structural relationship between information system quality and reuse intention of OTT services and to analyze the impact of trust and user satisfaction. Design/methodology/approach This study proposed a research model based on the information system success model. In this study, a survey was conducted among 236 Korean users who have used OTT services within the last six months. Findings The results of the analysis showed that text quality and visual quality had a significant impact on trust in OTT services, with text quality having the largest impact. System quality and text quality also had a significant impact on trust in OTT service providers. However, visual quality did not have a statistically significant effect on trust in the service provider. Trust in the OTT service and the service provider was analyzed to have a significant impact on user satisfaction. However, it did not have a statistically significant impact on reuse intention. These findings have important implications for improving trust in OTT services to increase users' reuse intentions. It is also expected to contribute to further expanding the field of OTT service research.