• 지식경영연구
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• 제20권3호
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• pp.17-38
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• 2019

Rrecently, companies have made great efforts to satisfy various needs and heightened expectations of customers, and the importance of customer center as customer contact department for customer relationship management is increasing. In the knowledge ecosystem, corporate customer centers are emerging as a new alternative to acquiring corporate competitiveness by increasing sales and increasing market share by improving marketing support activities and customer relationship management at customer contact points. As a result, the interest in the customer center has increased rapidly because it provides the opportunity to contact with the customer. In addition, in the era of the fourth industrial revolution, the customer center, which is a collection of information and communication technologies, has a big databased voice recognition technology to elaborate customer service, thereby enhancing customer satisfaction and contributing to marketing through continuous interaction with customers. Of course, we have the opportunity to transform into the frontline business intelligence front for customer knowledge. This study is a comparative case study on how the customer center of K Life Insurance that takes the lead in the customer center industry has successfully renewed and established their key information systems to improve customer services and reinforce marketing support competencies. Based on the above, this study will present factors affecting successful implementation and settlement of the customer service information systems of customer centers by independently analyzing two individual cases.

• Journal of Information Science Theory and Practice
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• 제7권1호
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• pp.52-71
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• 2019

An insider threat is a threat that comes from people within the organization being attacked. It can be described as a function of the motivation, opportunity, and capability of the insider. Compared to managing the dimensions of opportunity and capability, assessing one's motivation in committing malicious acts poses more challenges to organizations because it usually involves a more obtrusive process of psychological examination. The existing body of research in psycholinguistics suggests that automated text analysis of electronic communications can be an alternative for predicting and detecting insider threat through unobtrusive behavior monitoring. However, a major challenge in employing this approach is that it is difficult to minimize the risk of missing any potential threat while maintaining an acceptable false alarm rate. To deal with the trade-off between the risk of missed catches and the false alarm rate, we propose a unified psycholinguistic framework that consolidates multiple text analyzers to carry out sentiment analysis, emotion analysis, and topic modeling on electronic communications for unobtrusive psychological assessment. The user scenarios presented in this paper demonstrated how the trade-off issue can be attenuated with different text analyzers working collaboratively to provide more comprehensive summaries of users' psychological states.

• 지능정보연구
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• 제22권4호
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• pp.87-107
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• 2016

융합을 통한 기술과 제품의 혁신을 이해하는 것은 중소기업의 생존을 위한 필수가 되었다. 특히, 이종 산업간 융합을 통한 제품 혁신과 성공을 위해서는 융합 가능한 아이템 즉, 제품과 기술, 아이디어를 탐색하고 대안을 찾는 것이 중요하다. 기존의 융합연구는 크게 두 가지의 한계를 갖는다. 첫째, 특허와 논문 등 기술정보를 기반으로 하는 기술융합 발굴은 시장의 수요를 인식하는데 한계가 있다. 본 논문은 중소 창업기업에 적용할 수 있는 시장융합(Market convergence)의 관점에서 새로운 융합 기회를 식별하려고 시도하였다. 이를 위해 세계 중소 수출입 기업이 이용하는 글로벌 B2B e-마켓플레이스의 제품 데이터베이스를 활용하였다. 둘째, 기존의 융합기회 발굴 연구는 이미 융합되어 존재하는 제품 또는 기술 기반의 연관성 및 관계를 파악하는데 집중하였다. 본 연구에서는 융합 가능한 새로운 사업기회의 발굴을 목적으로 구조적공백(Structural Hole) 이론을 적용하여, 상이한 산업군에서 서로 직접적인 연결 관계가 없는 키워드 간의 네트워크를 분석하여 융합의 가능성이 있는 새로운 융합 사업 테마를 도출하고자 한다. 이를 위해 제품명과 제품 기술서를 기반으로 제품 및 기술 용어 사전과 텍스트마이닝 을 활용하여 제품과 서비스의 특성을 추출하고, 이들 특성간 연관관계분석을 수행한 후, 네트워크 분석을 진행 하였다. 실험 데이터는 시장의 최신 동향을 파악하기 위해 2013년 1월 부터 2016년 7월까지 등록된 24만건의 e-카탈로그를 대상으로 하였으며, 분석의 효율성을 높이기 위해 기술 범위를 IT로 제한하고, IT 기술을 매개로 한 "Health & Medical"과 "Security & Protection" 카테고리 간의 융합 기회를 도출 하였다. 실험을 통하여 융합연관규칙 1,729을 추출하였으며, 지지도를 기반으로 100개의 규칙을 샘플링 하여, 구조적 공백을 분석하였다.

• 한국기술혁신학회:학술대회논문집
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• 한국기술혁신학회 2005년도 춘계학술대회
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• pp.46-59
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• 2005

After the IMF jurisdiction period, the Korean economy experienced a venture boom. Korean venture enterprises had been recognized that high profitable and high technology capacity based. These ventures also have contributed to national added value tolerably. In particular, Korean information technology (IT) venture companies got away the order of economy concentrated big companies, which were taken the opportunity of new economy to make suggestion of the future courses and to open an e-Korea era. However, IT ventures firms or dotcom enterprises have had difficulties through sinking down their bubbles and slumping technology sector from the first half of the 2000. In consideration of Korea IT venture companies' conditions, Korean government introduce new national vision in order to go ahead of intelligence based society form knowledge based. Korea is planning new investment to meet with the challenge of globalization proactively by national band named u-Korea. As following a step in IT infrastructure, it will give Korean IT ventures new demand creative technologies and services by new technological windows of opportunity. This situation is expected that will become an economic take-off. This paper will look for the way to stimulate Korean IT ventures' competence and present new frontier of IT ventures turnaround.

• 인터넷정보학회논문지
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• 제18권5호
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• pp.123-131
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• 2017

최근 들어 모바일 서비스가 급증하면서 다양한 형태의 모바일 데이터 과금 방식이 등장하였다. 그중 네트워크 사업자인 통신사업자가 특정 앱/서비스에 대해 데이터 사용료를 받지 않고 자유롭게 사용할 수 있게 하는 제로레이팅 방식이 급증하고 있다. 이러한 통신사업자의 비과금행위에 따라 플랫폼 사업자는 자연스럽게 사업적 위기와 기회에 노출되어 있다. 플랫폼 사업자의 입장에서는 위기와 기회를 감안한 전략설정이 필요한 상황임에도 제로레이팅 및 플랫폼에 대해 명확하게 정의하고 분류한 연구조차 부족한 실정이다. 더욱이 제로레이팅으로 인해 플랫폼사업자에게 미치게 될 영향을 분석한 연구는 전무하다. 본 연구는 네트워크사업자의 제로레이팅에 따른 플랫폼사업자의 전략적 대응방안을 마련하기 위해 사업기회 및 위기를 분석하는데 목적을 두었다. 본 연구의 결과는 연구자들로 하여금 제로레이팅과 플랫폼에 대한 이해를 증진시키고, 플랫폼사업자의 입장에서 사업전략을 수립하는데 주요한 참고자료로 활용될 수 있을 것이다.

• 한국조명전기설비학회:학술대회논문집
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• 한국조명전기설비학회 2004년도 학술대회 논문집
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• pp.365-370
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• 2004

The integration of intelligent devices, devices-level networks, and software into motor control systems can deliver improved diagnostics, fast warnings for increased system reliability, design flexibility, and simplified wiring. Remote access to motor-control information also affords an opportunity for reduced exposure to hazardous voltage and improved personnel safety during startup and trouble-shooting. This paper presents LonWorks fieldbus networked intelligent induction control system architecture. Experimental bed system with two inverter motor driving system for controlling 1.5kW induction motor is configured for LonWorks networked intelligent motor control. In recent years, MCCs have evolved to include component technologies, such as variable-speed drives, solid-state starters, and electronic overload relays. Integration was accomplished through hardwiring to a programmable logic controller (PLC) or distributed control system (DCS). Devicelevel communication networks brought new possibilities for advanced monitoring, control and diagnostics. This LonWorks network offered the opportunity for greatly simplified wiring, eliminating the bundles of control interwiring and corresponding complex interwiring diagrams. An intelligent MCC connected in device level control network proves users with significant new information for preventing or minimizing downtime. This information includes warnings of abnormal operation, identification of trip causes, automated logging of events, and electronic documentation. In order to show the application of the multi-motors control system, the prototype control system is implemented. This paper is the first step to drive multi-motors with serial communication which can satisfy the real time operation using LonWorks network.

• 한국건설관리학회:학술대회논문집
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• 한국건설관리학회 2004년도 제5회 정기학술발표대회 논문집
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• pp.127-135
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• 2004

건설업무의 효율성 향상을 위하여 활용되고 있는 PMIS를 본격적으로 추진한지 수년이 지난 현 시점에서, 대내외 환경 변화 및 신규 정보시스템 요구를 적극 반영하여 그간 구축된 정보시스템들을 재점검하고 향후 발전 전략을 새롭게 수립할 필요성이 대두되고 있다. 이에 본 연구에서는 건설 PMIS 발전 개념을 수립하고, 건설관리업무 정보화를 위한 업무 분석을 통하여, 분석된 단위업무별 정보시스템화의 기회 및 효과평가, 그리고 활용중인 기존 시스템의 평가 방법론을 제시하였다. 또한 제시된 방법론에 의한 평가결과와 신규 정보시스템 요구를 반영하여 건설 PMIS 발전전략을 수립하였다.

• ETRI Journal
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• 제36권6호
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• pp.1041-1050
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• 2014

As the Internet Protocol TV (IPTV) service enters the broadcasting market, the competition intensifies. This paper explains the factors influencing new media subscription and their influential differences on IPTV and digital cable TV (DCTV). We use the information systems success model and gratification opportunity theory to develop our research model. We sample 621 people and collect their responses through web-based measuring software. Structural model analysis shows that the willingness to subscribe to a new broadcasting medium is influenced by three characteristics of the medium: media richness, interactivity, and video quality. Multigroup analysis reveals that motivation to use a medium partially differs between IPTV and DCTV. This research concludes that the IPTV service is not attractive enough to act as a substitute for the already existing DCTV. In addition, for the IPTV service to proliferate, its business model should be promoted with new and differentiated revenue structures and services. The managerial implications in this study help new media businesses set business goals and product functionality, and allocate resources for the continued diffusion of IPTV.

• 한국IT서비스학회지
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• 제11권1호
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• pp.155-171
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• 2012

With the continuous and outstanding development of information technology(IT), human being is coming to the new computing era which is called cloud computing. This era brings lots of huge benefits also at the same time release the resources of IT infrastructure and data boom for man. In the future no longer, most of IT service providers, enterprises, organizations and systems will adopt this new computing model. There are three main deployment models in cloud computing including public cloud, private cloud and hybrid cloud; each one also has its own cons and pros. While implementing any kind of cloud services, customers have to choose one of three above deployment models. Thus, our paper aims to represent a practical framework to help the adopter select which one will be the best suitable deployment model for their requirements by evaluating each model comprehensively. The framework is built by applying the analytic hierarchy process(AHP), namely benefit-cost-opportunity-risk(BCOR) model as a powerful and effective tool to serve the problem. The gained results hope not only to provide useful information for the readers but also to contribute valuable knowledge to this new area. In addition, it might support the practitioners' effective decision making process in case they meet the same issue and have a positive influence on the increase of right decision for the organization.

• KSII Transactions on Internet and Information Systems (TIIS)
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• 제15권8호
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• pp.3048-3067
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• 2021

This study examines the similarities and differences between the causes of juvenile delinquency in online and offline environments and in personal characteristics. The study utilizes data from the '2014 Survey on Juvenile Victimization in Korea'. The population of this survey is students attending middle and high schools across the country. While this paper is based on the Self-Control theory, opportunity factors based on the Routine Activity theory and the Situational Action theory are also applied. Results show that the causes of offline delinquency are low self-control, routine activity and frequent gaming and SNS use. The causes of online delinquency are high self-control, existence of communication with unknown persons and the spectrum of personal information online. The common element of offline and online delinquency was the presence of delinquent peers. These results show that while online and offline delinquency cannot be explained with the same methodology, at the same time they are not mutually exclusive.