• Asia pacific journal of information systems
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• v.14 no.2
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• pp.115-130
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• 2004

This paper proposes how to build an expert profile database in KMS, which provides the information of expertise that each expert possesses in the organization. To manage tacit knowledge in a knowledge management system, recent researches in this field have shown that it is more applicable in many ways to provide expert search mechanisms in KMS to pinpoint experts in the organizations with searched expertise so that users can contact them for help. In this paper, we develop a framework to automate expert classification using a text categorization technique called Vector Space Model, through which an expert database composed of all the compiled profile information is built. This approach minimizes the maintenance cost of manual expert profiling while eliminating the possibility of incorrectness and obsolescence resulted from subjective manual processing. Also, we define the structure of expertise so that we can implement the expert classification framework to build an expert database in KMS. The developed prototype system, "Knowledge Portal for Researchers in Science and Technology," is introduced to show the applicability of the proposed framework.

• Journal of the Korean Operations Research and Management Science Society
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• v.13 no.2
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• pp.1-8
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• 1988

This study suggests on optimal process when decision maker is confronted with expert's biased information under the situation that the bias is caused mainly by the difference of their interest. In order to make honest transmission of expert's probabilistic information, the concept of expert use and scoring rule to provide expert with an incentive is used in this paper. And expected regret concept is introduced to evaluate the value of expert's information. A simple example is also shown.

• The Journal of Information Systems
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• v.5
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• pp.411-427
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• 1996

As the application of real time expert systems has been expanded, the real time expert systems have become an integral part of the information society. Real time expert systems are viewed as a new paradigm to integrate real time problem solving and expert system technology. However, a substantial amount of work is still required to effectively handle a new and challenging opportunity for successful implementation of real time expert systems. In this article, the basic concepts and characteristics of real time expert systems are discussed. The article also presents, through the literature survey, the summary of real time expert systems applications and a class of tools, providing an enabling real time based expert system technology. Finally, the article discusses a set of requirements which real time expert systems must satisfy.

• Journal of the Korean Society of Manufacturing Technology Engineers
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• v.9 no.1
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• pp.128-135
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• 2000

This paper presents a polishing expert system integrated with sensor information which can modify the polishing sequence and conditions initially determined by the system depending on the on-site polishing status. A practical system using AE sensor to detect the on-line polishing status is developed for the rotational polishing and the smoothly curved sur-face. Database and knowledge base for polishing processes are established by using the results of experiments and also expert's experience. Evaluations are performed for a die of headlight lamp by using both the sensor integrated expert sys-tem and the expert system without sensor. The test results show that the sensor integrated expert system provides more optimal polishing conditions since the proposed system takes advantage of on-line sensor information.

• Journal of the Korean Society for Library and Information Science
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• v.14
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• pp.67-92
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• 1987

In this paper, artificial intelligence applications in library and information science are reviewed. Especially, natural language processing and expert systems are represented as the two major application areas. In natural language processing, natural language interface systems and .question-answering systems are discussed in detail with some specific examples. In the second part of the paper, online search intermidiary systems, reference expert systems, classification and cataloging expert systems are described as possible expert systems to be developed in libraries and information systems. As a conclusion, implications of the artificial intelligence applications for librarians and information scientists are suggested.

• Journal of Information Technology Services
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• v.22 no.3
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• pp.29-47
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• 2023

With the recent advancement of information and communication technologies such as artificial intelligence, big data, cloud computing, and 5G, data is being produced and digitized in unprecedented amounts. As a result, data has emerged as a critical resource for the future economy, and overseas countries have been revising laws for data protection and utilization. In Korea, the 'Data 3 Act' was revised in 2020 to introduce institutional measures that classify personal information, pseudonymized information, and anonymous information for research, statistics, and preservation of public records. Among them, it is expected to increase the added value of data by combining pseudonymized personal information, and to this end, "the Expert Data Combination Agency" and "the Expert Data Agency" (hereinafter referred to as the Expert Data Processing Agency) system were introduced. In comparison to these domestic systems, we would like to analyze similar overseas systems, and it was recently confirmed that the Vermont government in the United States enacted the first "Data Broker Act" in the United States as a measure to protect personal information held by data brokers. In this study, we aim to compare and analyze the roles and functions of the "Expert Data Processing Agency" and "Data Broker," and to identify differences in designated standards, security measures, etc., in order to present ways to contribute to the activation of the data economy and enhance information protection.

• 한국경영정보학회:학술대회논문집
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• 2007.11a
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• pp.294-299
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• 2007

In this paper, we introduce the methodology for the automatic generation of the subject field hierarchy for Intellgent Expert Management Framework using WordNet. Intelligent Expert Management Framework, which is proposed as an appropriate method to manage valuable tacit knowledge within the organization, defines the expert profile structure and proposes the efficient method to automate the process to collect and update the expert profile information based on the profile structure defined. To increase the satisfaction level of users, additional intelligent search features are defined and users can be given the list of experts in related or similar expert fields when they perform expert searches based on the expert database being built. To enable automatic profiling of the organizational experts as well as intelligent expert searches, the subject field hierarchy, upon which the expert profiles are classified and expert searches for similar fields are performed, should be predefined. In this paper, we propose the WordNet library method that first eliminates the ambiguity of the senses of nominal data values, constructs the subject field hierarchy by overlapping the hypernym of the remaining senses, and lastly adjusts the derived hierarchy to the preference of users. Based on the proposed methodology, we expect to avoid the prohibitive costs in building large subject field hierarchies when manually done as well as maintain the objectivity of the hierarchies.

• Journal of Information Management
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• v.24 no.4
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• pp.43-57
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• 1993

This paper discusses the basic concept of artificial intelligence(AI) and expert system and a particular technique(fuzzy logic) applied to expert systems. It examines expert system as search intermediaries during the past few years, particularly in terms of the following functions: 1) handling certain classes of questions on a particular database, 2) assisting in decision making for selecting databases or search terms, and 3) offering advice while keeping the end-user in the control of the searching process. The limitations and difficulties involved in developing such expert systems are also presented.

• The Journal of Information Systems
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• v.1
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• pp.95-109
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• 1992

A number of success story about various application areas including manufacturing, accounting, finance, education, and engineering are reported. MIS professionals predicted that expert systems would improve the productivity enormously. However, the expert system revolution has not happened yet. Although not reported in the open society widely, there are failure stories of expert systems. Most of problems concerning expert system failure stem from the non-technical issues such as cognitive and psychological problems rather than the technical issues. We hypothesize that human factor principle enables designers to handle most of these non-technical problems elegantly and to improve the performance and acceptance of the expert systems. Major reasons for expert system failure and needs of human factors are discussed. Human factor guidelines to expert system make the prospects of the expert systems with human factors clear and understandable.

• Journal of Intelligence and Information Systems
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• v.22 no.1
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• pp.63-82
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• 2016

Individuals gather information online to resolve problems in their daily lives and make various decisions about the purchase of products or services. With the revolutionary development of information technology, Web 2.0 has allowed more people to easily generate and use online reviews such that the volume of information is rapidly increasing, and the usefulness and significance of analyzing the unstructured data have also increased. This paper presents an analysis on the lexical features of expert product reviews to determine their influence on consumers' purchasing decisions. The focus was on how unstructured data can be organized and used in diverse contexts through text mining. In addition, diverse lexical features of expert reviews of contents provided by a third-party review site were extracted and defined. Expert reviews are defined as evaluations by people who have expert knowledge about specific products or services in newspapers or magazines; this type of review is also called a critic review. Consumers who purchased products before the widespread use of the Internet were able to access expert reviews through newspapers or magazines; thus, they were not able to access many of them. Recently, however, major media also now provide online services so that people can more easily and affordably access expert reviews compared to the past. The reason why diverse reviews from experts in several fields are important is that there is an information asymmetry where some information is not shared among consumers and sellers. The information asymmetry can be resolved with information provided by third parties with expertise to consumers. Then, consumers can read expert reviews and make purchasing decisions by considering the abundant information on products or services. Therefore, expert reviews play an important role in consumers' purchasing decisions and the performance of companies across diverse industries. If the influence of qualitative data such as reviews or assessment after the purchase of products can be separately identified from the quantitative data resources, such as the actual quality of products or price, it is possible to identify which aspects of product reviews hamper or promote product sales. Previous studies have focused on the characteristics of the experts themselves, such as the expertise and credibility of sources regarding expert reviews; however, these studies did not suggest the influence of the linguistic features of experts' product reviews on consumers' overall evaluation. However, this study focused on experts' recommendations and evaluations to reveal the lexical features of expert reviews and whether such features influence consumers' overall evaluations and purchasing decisions. Real expert product reviews were analyzed based on the suggested methodology, and five lexical features of expert reviews were ultimately determined. Specifically, the "review depth" (i.e., degree of detail of the expert's product analysis), and "lack of assurance" (i.e., degree of confidence that the expert has in the evaluation) have statistically significant effects on consumers' product evaluations. In contrast, the "positive polarity" (i.e., the degree of positivity of an expert's evaluations) has an insignificant effect, while the "negative polarity" (i.e., the degree of negativity of an expert's evaluations) has a significant negative effect on consumers' product evaluations. Finally, the "social orientation" (i.e., the degree of how many social expressions experts include in their reviews) does not have a significant effect on consumers' product evaluations. In summary, the lexical properties of the product reviews were defined according to each relevant factor. Then, the influence of each linguistic factor of expert reviews on the consumers' final evaluations was tested. In addition, a test was performed on whether each linguistic factor influencing consumers' product evaluations differs depending on the lexical features. The results of these analyses should provide guidelines on how individuals process massive volumes of unstructured data depending on lexical features in various contexts and how companies can use this mechanism from their perspective. This paper provides several theoretical and practical contributions, such as the proposal of a new methodology and its application to real data.