• 한국유통학회지:유통연구
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• 제12권3호
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• pp.69-90
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• 2007

본 연구는 소비자의 구매과정을 정보탐색 및 구매결정 단계로 나누어 각각의 단계에서 소비자가 온라인 또는 오프라인 채널을 선택하는 행동에 영향을 주는 요인을 분석하였으며 어떤 요인이 채널 전환(온라인 탐색$\rightarrow$오프라인 구매, 오프라인 탐색$\rightarrow$온라인 구매)을 가져오는지 검증하였다. 영향 요인으로는 소비자 개인 특성, 제품 특성, 구매 상황과 관련된 10개 변수를 고려하였으며, 순차적 로짓(sequential legit) 기법을 사용하여 실증 분석한 결과를 요약하면 다음과 같다. 정보탐색 단계에서는 소비자의 채널에 대한 지식이 채널 선택에 영향을 미쳤으며 쇼핑에서 재미를 추구하거나 제품에 대한 관여도가 높은 경우 오프라인 채널을 선택할 가능성이 높게 나타났다. 반면에 온라인으로 쇼핑한 경험이 많은 소비자들은 온라인에서 정보를 탐색하는 경향이 높았다. 구매 단계의 검증결과는 탐색 채널에 따라 다르게 나타났다. 소비자가 온라인에서 정보를 탐색한 경우, 온라인 쇼핑경험이 많거나 가격추구의 쇼핑 가치를 크게 느끼거나 시간적 여유가 없는 소비자일수록 온라인에서 구매하는 경향이 높았던 반면에, 필요한 정보의 양이 많거나 제품에 대한 관여도와 인지된 위험이 높은 소비자는 구매 단계에서 오프라인 채널로 전환하였다. 한편 소비자가 오프라인에서 정보를 탐색한 경우, 쇼핑에서 편의나 재미를 추구하는 소비자와 시간적 여유가 없는 소비자일수록 오프라인에서 구매할 가능성이 높았고, 온라인 쇼핑경험이 많은 소비자는 구매 채널을 온라인으로 전환하는 경향이 높았다. 본 연구의 분석결과는 정보탐색 및 구매 단계에서 채널 선택에 영향을 주는 요인이 서로 다름을 보여주었으며 두 개의 채널을 모두 제공하는 유통 업자에게 매우 유용한 실무적 시사점을 제공한다.

• 동아시아식생활학회지
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• 제24권4호
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• pp.457-464
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• 2014

This study investigated the effects and interrelationship on sensual behavior and wine information sources in selection attributes of wine. Selection attributes of wine were categorized into four variables: sensual behavior, recommend information, label information, and wine information. The study showed that for sensual behavior variable, "taste" was the most influential item as compared to "food harmony", "mood harmony" and "partner's choice". For recommendation information, label information and wine information, "specialist", "grape varieties" and "brand" had the most significant effects. The study performed factor analysis on sensual behavior and wine information sources. The cumulative variance was 74.197%, implying that all four variables incorporated appropriate items. In the reliability analysis, all four variables showed Cronbach's ${\alpha}$ values above 0.6. In the analysis of the causal relations using a structural model, the effects of customers' sensual behavior on wine information sources was further investigated. The model verified that taste, food harmony, mood harmony and partner's choice, which are items of sensual behavior, had significant impacts when choosing wine. Sensual behavior influenced all wine information sources, which customers utilize in decision-making. Among these sources, sensual behavior had the biggest effects on recommendation information, followed by wine information and label information.

• 디지털융복합연구
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• 제20권3호
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• pp.297-307
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• 2022

본 연구는 정보제공원(AI 챗봇 vs. 상담원)에 따라 추천하는 제품에 대한 태도와 선택연기에 미치는 영향에 차이가 있는지 살펴보고, 이러한 차이가 발생하게 된 심리적 프로세스에 대해 정보신뢰와 불확실성을 중심으로 살펴보았다. 또한, AI 챗봇이 추천하는 제품에 대한 선택연기를 감소하기 위한 방안으로 의인화의 역할과 사회적 실재감, 지각된 개인화의 순차적 매개효과에 대해 살펴보았다. 이를 살펴보기 위해 3회의 실험을 수행하였다. 실험 1은 256명을 대상으로 시나리오 기법을 사용하여 여행상품 구매과정에서 정보제공원(AI 챗봇 vs. 상담원)에 따른 정보신뢰와 제품태도에 미치는 영향과 불확실성과 선택연기에 미치는 영향에 대해 살펴보고자 하였다. 실험 2는 160명을 대상으로 AI 챗봇의 의인화 여부에 따른 사회적 실재감, 지각된 개인화, 선택연기에 미치는 영향에 대해 살펴보고자 하였다. 연구결과는 다음과 같다. 첫째, 소비자는 AI 챗봇(vs. 상담원)이 추천하는 제품정보를 신뢰하여 더 긍정적인 제품태도를 보이는 것으로 나타났다. 둘째, 소비자는 AI 챗봇(vs. 상담원)이 추천하는 제품을 구매할지 선택하는 상황에서 오히려 불확실성을 지각하여 선택연기가 높게 나타났다. 셋째, 소비자는 의인화된 AI 챗봇(vs. 비의인화된 AI 챗봇)이 추천하는 제품에 대한 선택연기는 사회적 실재감과 지각된 개인화를 통해 감소하는 것으로 나타났다. 마지막으로 연구결과를 기반으로 시사점과 향후 연구방향에 대해 논의하였다.

• 한국의류산업학회지
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• 제10권4호
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• pp.526-536
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• 2008

This study is to analyze and examine the relations of lifestyle, fashion behavior, and make-up behavior of post digital generation and to provide the basic data which help to establish and perform the distinctive marketing strategies targeting the post digital generation. Subjects were 1,460 male and female undergraduates who attend colleges or universities in Seoul, Busan, and Daegu. Average, standard deviation, MANOVA, and ANOVA were conducted using SPSS 12.0 statistic program. The results were as follows: The higher points the group got in all the subfactors regarding information seeking pursuit and sensation intention fascination pursuit, the higher points the group had in the subfactors of fashion behavior and make-up behavior. The group with higher fashionenjoyment pursuit appeared to seek after more brand price choice behavior, internet shopping purchasing behavior, fashion information source seeking behavior, and impulse buying behavior in the subfactors of fashion behavior as well as more self-satisfaction appearance orientation and fashion information buying orientation in the subfactors of make-up behavior. With the group in pursuit of more multi activities, not only were brand price choice behavior and fashion information source seeking behavior in the subfactors of fashion behavior sought after more, but self-satisfaction appearance orientation and fashion information buying orientation in the subfactors of make-up behavior were pursued more as well. The more interpersonal relations the group had, the more self-satisfaction appearance orientation and fashion information buying orientation in the subfactors of make-up behavior as well as the more brand price choice behavior, fashion information source seeking behavior, impulse buying behavior, other-regarding behavior and independent buying behavior in the subfactors of fashion behavior the group had.

• 유통과학연구
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• 제12권2호
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• pp.49-57
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• 2014

Purpose - Theorists and researchers in the area of customer satisfaction generally agree that product satisfaction intervenes between expectancy disconfirmation and various post-purchase cognitive states including attitude and behavioral intention. Studies in a variety of settings have supported the effect of expectation and its disconfirmation on satisfaction, but only a small number of studies address the cognitive consequences of satisfaction decisions and none report data on choice processes such as brand selection. This study examines the influence of satisfaction and its determinants on behavioral intention and product preference in eight coffee shops across the country. Generally it was found in both overall and summed attribute analyses that satisfaction was a function of expectation and disconfirmation, that intention was a function of satisfaction, and that preference was influenced by satisfaction and disconfirmation, the latter having the greater effect. Research design, data, and methodology - The main objective of this study was to assess the dimensions of consumer selection and satisfaction in choosing a coffee shop. In order to achieve this objective, a study of coffee shops across the country was conducted. This study comprised in-depth questionnaires distributed to coffee shop customers. A survey was conducted from September 1, 2011 to September 30, 2011, involving franchise coffee shop, independently owned coffee shop, and roastery coffee shop customers. Results - Hypothesis 1-1, which states that coffee shop choice attributes differ based on the type of coffee shop, is accepted. It has a significance level of 0.05, according to choosing properties of coffee shop by convenience of transportation, varieties of beans, residence of the owner (manager), information, and relationships. Hypothesis 1-2, which states that satisfaction with the choice factor differs depending on the type of coffee shops, is accepted. The P-values for cleanliness and varieties of beans were 0.04 and 0.00, respectively, and have a significance level of 0.05, according to the satisfaction with the chosen coffee shop. Hypothesis 2-1, which states that the importance of the choice attributes in coffee shop selections differs based on the demographic characteristics of the customers, is accepted. According to the t-test result, convenience of parking and residence of the owner (manager) are significant. Hypothesis 2-2, which states that satisfaction with the choice factor will differ depending of the type of coffee shop, is accepted. According to the t-test result, convenience of parking and residence of the owner (manager) are significant. Conclusions - This study has shown that intention to revisit a certain shop is most likely correlated to satisfaction in all cases. In order to offer subsequent developments for coffee shops, this study also identifies relations between customer satisfaction and selection by finding significant factors. In order to maximize customers' satisfaction, coffee shops should analyze and satisfy customers' needs and wants in terms of coffee service. While the findings do not generalize beyond the mall sampling procedure used here, we have hopefully identified a close approximation of the process of satisfaction decisions used by consumers generally.

• 농업과학연구
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• 제48권2호
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• pp.219-230
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• 2021

In Korea, the industry and marketing of livestock has grown because of increases in consumers' income and changes in food consumption trends. Livestock production and consumption increased tenfold from 1970 to 2018, and this rise will continue. However, the quality of marketing information for Korean livestock has remained low. The Korea Institute for Animal Products Quality Evaluation (KAPE) operates programs that provide marketing information on livestock, but the social benefits of these programs have not been objectively evaluated. The purpose of this study was to estimate the social benefit of the programs offering marketing information on Korean livestock. Survey and analysis using an economic model (double-bounded dichotomous choice contingent valuation model), revealed a few findings. First, the users of the marketing information programs offered by KAPE recognized the value of these programs and demonstrated their willingness to pay for this marketing information. Second, the social values of the programs offering marketing information on livestock were estimated as 1.1 billion won (marketing information on main livestock) or 5.3 billion won (price information on poultry), and these social values were 2 or 6 times greater than the cost to operate the programs for offering information. Finally, the program that provides marketing information on domestic livestock provides sufficient social benefits, so KAPE should expand these programs.

• 보건행정학회지
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• 제12권4호
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• pp.18-33
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• 2002

This study was planned to investigate the difference in the choice of services between western and oriental medicine. Data were collected from 493 outpatients who visited the D hospital by structured questionnare. The results were as follows; The older aged groups, there were the more oriental medicine visitors, significantly Oriental medicine visitor had more experience to use the complementary food than western medicine visitor. In comparison of reason for service choice, the proportion of oriental medicine visitors was higher than western medicine visitor in considering of specialty of institution. In contrast, western medicine visitor had interest to 'newly-developed facility and equipment' and 'convenience and accessibility of service' as factor of service choice. In analysis of evaluation the service experiences, oriental medicine visitors evaluated the oriental medicine highly in 'therapeutic efficacy' and ' less side effect'. But western medicine visitor evaluated the western medicine highly in 'quick effect of therapy' and ' scientific apprach'. We concluded from result that there were difference in service choice behavior between western and oriental medicine visitor. We hope that these information will be applied to planning of consumer-oriented marketing strategy of hospital.

• 융합정보논문지
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• 제9권8호
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• pp.214-220
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• 2019

본 연구는 대학생의 자아정체감과 직업선택요인 및 직업준비활동과의 관계를 알아보고자 하였다. 연구대상으로는 한국 아동 청소년 패널(KCYPS) 중 1패널 7차년도 2016년 자료인 대학생들(2091명)을 선정하였으며 분석방법으로는 SPSS 21.0을 활용하여 기술통계, 상관분석, 회귀분석을 실시하였다. 본 논문의 연구결과 자아정체감은 직업선택요인과는 유의미한 정적상관관계가 나타났고 취업준비활동과는 상관관계가 나타나지 않았다. 그리고 대학생의 자아정체감은 직업선택요인에 통계적으로 유의미한 영향을 미친 것으로 나타났으며. 취업준비활동에는 통계적으로 유의미한 영향을 미치지 못하는 것으로 나타났다. 따라서 본 연구는 사회진출이 과업인 대학생들을 위하여 자아정체감의 확립 뿐만 아니라 직업선택과 취업준비활동까지 영향을 미칠 수 있는 구체화되고 체계적인 프로그램 및 교육이 활성화 되기를 기대하며 이에 대한 중요성을 시사하고자 한다.

• 한국지역지리학회지
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• 제17권4호
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• pp.443-458
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• 2011

본 연구는 지리 정보량에 따른 고등학생들의 공간 인식 변화에 대해 지가 형성 요인을 중심으로 살펴보는 것을 목적으로 하고 있다 사례 연구 지역은 송탄관광특구의 일부 지역으로 설문 대상 학생들에게는 생소한 지역이다 연구 결과는 다음과 같다. 첫째, 구시가지와 신시가지인 두 지역의 '최고가라고 학생들이 인식하는 표준지와 그렇게 인식한 이유'에 대한 분석 결과, 최고가 표준지의 지가 형성 요인으로 절대적 요인보다는 상대적 요인이 더 중요하다고 인식하고 있다. 둘째, 특성이 다른 두 지역의 최고가 표준지의 선택 이유에 대한 인식에서 차이를 보이고 있다. 셋째, 같은 지역이더라도 지리 정보량에 따라 지가 형성 요인에 대한 인식이 변하고, 제공한 지리 정보량이 늘어나면서 최고가 표준지의 선택율도 증가하였다. 마지막으로, 어떤 지역의 지가 형성에 결정적인 영향을 미치는 시설이 존재한다고 인식하고 있다.

• 대한치과의사협회지
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• 제18권8호통권137호
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• pp.639-644
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• 1980

In cases with maxillary lateral incisor missing, the problems were usually treated by the choice between space opening for prosthetic lateral incisor replacement and space closure with cuspid sub stitution for the alteral insicors. The decision of the choice could be perplexing in evaluation of the individual case. Therefore, various diagnostic criteria, such as occlusion, dental esthetics, canine position and inclination, tooth size relationship, maxillary lip length, and skeletal relation had to be evaluated. On the basis of this diagnostic information, the treatment planning could be established. A case was shown to illustrate the treatment of patient with congenitally maxillary lateral incisor missing.