Customer retention is one of the major issues in life insurance industry, in which competition is increasingly fierce. There are many things for the life insurers to do many things to retain the customers. One of those things is to make sure to keep in touch with all customers. When an insurance-planner resigned, his/her customers must be taken care of by some planner-assistants. This article outlines the design of Contact Scheduling System (CSS) that supports planner-assistants for contacting the customers. Planner-assistants are unable to share the resigned insurance-planner's experience and knowledge regarding the customer relationship management. The CSS developed by employing both Classification And Regression Tree (CART) technique and Sequential Pattern Mining (SPM) technique has a two-stage process. In the first stage, it segments the customers into eight groups by CART model. Then it generates contact scheduling information consisting of contact-purpose, contact-interval and contact-channel, according to the segment's typical contact pattern. Contact-purpose is derived by schedule-driven, event-driven, or business-rule-driven. Schedule-driven contact is determined by SPM model. In the operation of CSS in a realistic situation, it shows a practicality in supporting planner-assistants to keep in touch with the customers efficiently and effectively.
Journal of the Korea Academia-Industrial cooperation Society
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v.11
no.4
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pp.1342-1347
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2010
Various researches have been studied on WSN(wireless sensor network) for barbed wire entanglements surveillance applications such as industry facilities, security area, prison, military area, airport, etc. Currently, barbed wire entanglements surveillance is formed wire sensor network environment. Traditional wire sensor network guarantee high data transmission rate. Therefore, wire sensor network use fast fourier transform of data of high transmission rate for extraction of feature parameter. However, wireless sensor network in comparison with wire sensor network has very low data transmission rate. Therefore, wireless sensor network doesn't use fast fourier transform of wire sensor network for extraction of feature parameter. In this paper, proposed method use 1 level approximation coefficient of DTW(dynamic time-warped) algorithms based on DWT(discrete wavelet transform) for extraction of detection feature parameter and classification feature parameter for barbed wire entanglements surveillance. l level approximation coefficient have time information and frequency information of signal. Therefore, Dynamic time-warped algorithms based on discrete wavelet transform improve detection and classification of target rather than using energy of signal.
According to a research by global IT market research institute IDC, CSIM(Converged Security Information Management) market of Korea was estimated to be 1.7 trillion KRW in 2010, and it has grown approximately 32% every year since. IDC forcasts this size to grow to 12.8 trillion KRW by 2018. Moreover, this case study exemplifies growing importance of CSIM market worldwide. Traditional CSIM solution consists of various security solutions(e.g. firewall, network intrusion detection system, etc.) and devices(e.g. CCTV, Access Control System, etc.). With this traditional solution, the the data collected from these is used to create events, which are then used by the on-site agents to determine and handle the situation. Recent development of IoT industry, however, has come with massive growth of IoT devices, and as these can be used for security command and control, it is expected that the overall amount of event created from these devices will increase as well. While massive amount of events could help determine and handle more situations, this also creates burden of having to process excessive amount of events. Therefore, in this paper, we discuss potential events that can happen in CSIM system and classify them into 3 groups, and present a model that can categorize and process these events effectively to increase overall efficieny of CSIM system.
Objectives: The aim of this study was to introduce the overall progress of exposure assessment to humidifier disinfectant (HD); to present participants' demographic characteristics, exposure characteristics to humidifier disinfectant, and exposure classification; and furthermore to compare those characteristics between survivors and non-survivors. Methods: An assessment of environmental exposure to HD was conducted using modified HD-specific questionnaires that had been previously validated. We analyzed the data from 4,482 participants who had been potentially exposed to HD and had registered with the KEITI (Korea Environmental Industry & Technology Institute) from September 2016 to May 2018 (the fourth survey). Environmental exposure assessments were performed as follows: 1) contact with participants, 2) environmental exposure assessment though face-to-face interviews, 3) assessment review and coding, and 4) exposure rating. Results: Overall, survivors made up 77.1% (3,457 subjects) and non-survivors made up 22.9% (1,025 subjects). When compared with the survivors, non-survivors had a higher proportion of subjects aged >60 years and subjects who answered as suffering lung damage and having purchased HD because it is "Beneficial to health" (p<0.05). For the exposure characteristics compared to survivors, non-survivors had a higher proportion of cases of distance from humidifier to face being less that one meter and the spray direction being toward the face (p<0.05). Overall, respondents who used the "Oxy Ssak Ssak New Gaseupgi Dangbun", "Aekyung Gaseupgi Mate", "Homeplus Gaseupgi Chungjungje", and "E-Mart Gaseupgi Salgyunje" products made up 66.1, 12.3, 4.0, and 3.6%, respectively, and 72.5% of respondents used products with PHMG as the active chemical. When compared with survivors, non-survivors had a higher proportion of use of "Oxy Ssak Ssak New Gaseupgi Dangbun" but a lower proportion of use of products with CMIT/MIT, PGH, or PHMG as the active chemical. Conclusions: This study provided demographic characteristics and exposure assessment for applicants who have been injured by HD. In spite of the limitations of performing past exposure assessment through a questionnaire survey, such as recall bias, useful results may be obtained by comparing survivors with non-survivors. Further studies such as the exposure rating method and so on are necessary to assess past exposure to HD.
Journal of the Computational Structural Engineering Institute of Korea
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v.26
no.6
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pp.431-438
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2013
The systemization of construction information is required over whole life cycle of facilities to improve productivity of construction industry. BIM(Building Information Modeling) is a technology to manage information based on 3D information model. It has been actively suggested as one of the alternatives. However, it may be currently concentrated on the large project while the small and medium project based on BIM are slightly treated in indifference. In the case of small and medium project, the loss of information has been occurred more seriously than large project. However, it is hard to introduce BIM to the small and medium companies due to the lack of investment resources. This study has been performed to set up information management system based on BIM considering characteristics of small and medium project without excessive investment. In this study, pseudo BIM is defined as BIM for small and medium project. The concept of pseudo BIM has been suggested. The PLIB of ISO and construction information classification system of MOLIT in Korea are used to construct data dictionary for pseudo BIM. A pilot test is performed to verify the effectiveness of pseudo BIM.
The aim of this paper was to prove that if the risk level in combined tasks was improved through evaluation of postural load of liquid weight measurement process, the workload level and ratio of exposure time would be changed, and the time of process would be seen concurrently. Background: According to results of epidemiological studies conducted by Korea Occupational Safety & Health Agency, 122 musculoskeletal disorders occurred during 1992 to 2008, in which manufacturing industry covers 96(78.7%) of total. However, this is an insufficient level and only occupies 39% based on the South Korea's manufacturing standard industrial classification(246 industries). Method: Firstly, the number of batches weighed on one day(460min) was investigated based on the work performed and Weight measured weekly. VCR recording was taken based on the level of liquid ingredients prescribed for 1batch using the Camcorder. After dividing a 356 sec video into 1 sec using the screen capture function in Gom player, the job classification was performed by analyzing the change of working postures, which revealed 148 working postures. Time measurement was decided by time of the postures was being maintained. Then, the REBA analysis was performed for the working postures. The ratio of Exposure time was calculated based on the measurement time and REBA Score. In addition, the recommendations were designed and implementation was carried out for the working postures with REBA Score higher than 3. Finally, after the intervention, REBA measurement, time measurement, and ratio of exposure time were calculated for the comparison of works before and after improvement. Results: The number of work elements was decreased by 30.4% from 148 to 103 after improvement. The results of time measurement showed that the time was reduced by 46.3% from 356 sec to 191 sec. And the ratio of exposure time was also improved by 52.1% from 0% to 52.1% after improvement. Conclusion: The reduction of time was found to improve the productivity of management. Furthermore, because the reduction of ratio of exposure time and the improvement of workload level are the improvement of discomfort, it would contribute to the improvement of the worker's psychological working posture. Application: These results would contribute to musculoskeletal disease prevention and management performance. Further studies for other industries would be needed based on this case study.
Dust explosion hazards are always present when combustible dusts are manufactured or handled in the process. However, industries is experiencing difficulty in establishing chemical accident prevention measures because of insufficiency of information on dust explosion characteristics of combustible dust handled in industry. In this study, we investigated experimentally dust explosion characteristics of two kinds of multi-walled carbon nano tubes (MWCNT) different in particle size distribution and examined classification of dust explosion hazardous area for MWCNT manufacturing or handling process by applying the NFPA 499 code. As a result, $P_{max}$, $K_{st}$, LEL, MIE and MIT of MWCNT 1 having $124.2{\mu}m$ median diameter are obtained 6.3 bar, $56bar{\cdot}m/s$, $125g/m^3$, over 1000 mJ, and over $650^{\circ}C$. $P_{max}$, $K_{st}$, LEL, MIE and MIT of MWCNT 2 having $293.5{\mu}m$ median diameter are 6.2 bar, $42bar{\cdot}m/s$, $100g/m^3$, over 1000 mJ, and over $650^{\circ}C$, respectively. MWCNT 1, 2 are not categorized as combustible dust listed in the NFPA 499 Code for classification of dust explosion hazardous area because explosion severity and ignition sensitivity of MWCNT 1, 2 are below 0.35 and 0.01, respectively.
Journal of the Korea Institute of Building Construction
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v.10
no.1
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pp.199-212
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2010
To establish an infrastructure for technology and information in the domestic construction industry, several construction regulations pertaining to construction information have been institutionalized. However, there are major problems with the domestic information classification system, earned value management (EVM) and project management information system (PMIS). In particular, the functions of the current PMIS have consisted of a builder-oriented system, and as EVM is not applied to PMIS, the functions of reporting, analysis and forecast for owners are lacking. Moreover, owners cannot confirm information on construction schedule and cost in real time due to the differences between the EVM and PMIS operation systems. The purpose of this study is to provide a framework that is capable of operating PMIS efficiently under an e-business environment, by providing a proposal on how to establish a work breakdown structure (WBS) and an EVM - PMIS integration model, so that PMIS may provide the function of EVM, and stakeholders may have all information in common. At the core of EVM - PMIS integration is the idea that EVM and PMIS have the same operation system, in order to be an activity-based system. The principle of the integration is data integration, in which the information field of an activity is connected with the field of a relational database table consisting of sub-modules for the schedule and cost management function of PMIS using a relational database management system. Therefore, the planned value (PV), cost value (CV), actual cost (AC), schedule variance (SV), schedule performance index (SPI), cost variance (CV) and cost performance index (CPI) of an activity are connected with the field of the relational database table for the schedule and cost sub-modules of PMIS.
Recently, new information security vulnerabilities have proliferated with the convergence of information security environments and information and communication technology. Accordingly, new types of cybercrime are on the rise, and security breaches and other security-related incidents are increasing rapidly because of security problems like external cyberattacks, leakage by insiders, etc. These threats will continue to multiply as industry and technology converge. Thus, the main purpose of this paper is to design and present security subjects in order to train professional security management talent who can deal with the enhanced threat to information. To achieve this, the study first set key information security topics for business settings on the basis of an analysis of preceding studies and the results of a meeting of an expert committee. The information security curriculum taxonomy is developed with reference to an information security job taxonomy for domestic conditions in South Korea. The results of this study are expected to help train skilled security talent who can address new security threats in the future environment of industrial convergence.
Kim, Chang-Yup;Ha, Bum-Man;Kang, Gil-Won;Kim, Byoung-Yik;Kim, Yong-Ik;Lee, Jin-Seok
Journal of Preventive Medicine and Public Health
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v.33
no.4
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pp.436-448
/
2000
Objectives : To identify the factors affecting users' satisfaction with the Order Communicating System(OCS) and to highlight the factors important for the successful establishment of OCS. Methods : A Users Satisfaction survey was sent to 4,513 people, consisting of 1,503 doctors, 2,379 nurses, 255 pharmacists and 370 administrative workers in 16 hospitals which had introduced OCS. The response rate was 63.9%. Measurement of users' satisfaction was peformed with the instrument which was used in Doll's study. Some aspects of Doll's instrument were adjusted according to the aims of this study. The classifying sections of this survey included age, job and status classification, computer experience, OCS education, duration of daily OCS use, type of order entering, number of personnel in the Hospital Information System's department, cost of OCS, problem frequency, proportion of work managed by hand, OCS type, and Hospital establishment type. Results : There was a positive correlation between satisfaction level and managerial status throughout all job classifications. Irrespective of the importance of OCS education as a factor relating to users' satisfaction, the additional work load caused by OCS lowered users' satisfaction. Different factors affected users' satisfaction according to job and status classification. The composition of factors affecting the pharmacist and administrative worker satisfaction levels was simpler than that of the doctor and nurse levels. There were no statistically significant differences between the actual computer experience duration of daily OCS use and users' satisfaction with OCS. Conclusions : There was an understandable relationship between users' attitude to OCS and factors affecting users' satisfaction. The results of this study could be used as a basis for the successful expansion of the operation of OCS. But more detailed studies on users' satisfaction and further improvements of methodologies are required for the successful establishment of OCS.
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