• 한국의류산업학회지
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• 제23권4호
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• pp.448-457
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• 2021

This study aimed to identify messages that induce positive product attitudes and purchase intentions among luxury consumers in online luxury sales. Message types elicited from luxury products were classified as quantity-limited, time-limited, sustainability, and personalization. A total of 150 participants were recruited through a Google survey, and all respondents were randomly assigned to respond to one of five stimuli (quantity-limited, time-limited, sustainability, personalization, and control). Participants were informed that they would be engaging in luxury online shopping and read a description about it. Results showed that message attitude, product attitude, and purchase intention were positively formed with the quantity-limited and personalization message types. Furthermore, we discovered the underlying mechanism for quantity-limited and personalization messages increasing favorable message attitudes and it affected the product attitude. Finally, it increased the purchase intention of the product. By confirming purchase intentions according to message types for luxury brands, we have expanded the scope of advertising research to include online luxury sales platforms. Since luxury online shopping is inevitable, this study suggests that the effective use of message types such as quantitylimited and personalization would improve online sales.

• 디지털융복합연구
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• 제14권2호
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• pp.73-81
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• 2016

현재의 노인소비자들은 빠른 경제 성장으로 경제능력이 향상되었으며 의학의 발달로 예전 보다 오래 살게 되었다. 따라서 노인소비자들은 실무적인 측면에서 기업들에게 주요한 고객이 되었다. 하지만 그들을 이해하고 소비를 유도하려면 먼저 학계에서 실증적인 연구가 이루어져야 한다. 따라서 본 논문에서는 노인소비자의 심리적 특성과 건강기능식품 구매의도와의 관계를 실증적으로 분석하고자 한다. 연구과정에서 파악된 주요내용은 다음과 같다. 첫째, 노인소비자의 심리적 특성 모두 건강기능식품 구매의도에 통계적으로 매우 유의했다. '편리트렌드형', '노인인지형'은 양(+)의 방향으로 건강기능식품 구매의도에 영향을 많이 미쳤다. 둘째, '편리트렌드형'과 '노인인지형'은 '혁신성취형'보다 좀 더 건강기능식품 구매의도에 좀 더 영향을 미치는 것으로 나타났다. 셋째, '혁신성취형'은 건강기능식품 구매의도에 통계적으로 매우 유의하게 음(-)의 방향으로 유의하였다.

• 복식문화연구
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• 제24권4호
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• pp.457-470
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• 2016

The purposes of this study were to: 1) identify sub-factors of fashion shopping orientation (FSO) in adults aged 20 through 39, and analyze the differences among those FSO factors according to classified groups, which were based on gender and purchase frequency in a mobile shopping mall, and 2) to investigate the effects of FSO factors on mobile purchase intention according to the same classified groups. The questionnaire was conducted from November 10, 2015 to November 20, 2015 and its 432 respondents were classified into four groups, which were male/heavy purchaser, male/light purchaser, female/heavy purchaser, and female/light purchaser. The results of this study were as follows: First, fashion shopping orientation consisted of five sub-factors, which included "conspicuous brand pursuit", "economic pursuit", "pleasure/trend pursuit", "impulse shopping", and "convenience pursuit". Second, There were significant differences in three factors of FSO between male purchasers and female purchasers. Male purchasers showed higher tendency than female purchasers in "conspicuous brand pursuit", while female purchasers showed higher tendency than male purchasers in "economic pursuit" and "convenience pursuit". All the factors of FSO showed significant differences among the classified groups. Third, "economic pursuit", "pleasure/trend pursuit" and "convenience pursuit" affected mobile purchase intention in the case of male purchasers while "economic pursuit" and "conspicuous brand pursuit" had a influence on mobile purchase intention in the case of female purchasers. Fourth, the factors of FSO affected mobile purchase intention partly in each group. In conclusion. "economic pursuit" was proven to be the main influential factor to induce consumers to have a mobile purchase intention.

• 한국콘텐츠학회논문지
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• 제17권3호
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• pp.556-570
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• 2017

본 연구의 목적은 프랜차이즈 커피전문점의 관계혜택, 고객만족, 전환비용 및 관계유지의도 간의 구조관계를 분석하는 것이다. 본 연구의 실증분석에 따른 결과를 요약하면 다음과 같다. 첫째, 관계혜택의 사회적 혜택, 심리적 혜택, 고객화 혜택, 경제적 혜택 요인 모두 고객만족에 유의한 영향을 미치는 것으로 분석되었다. 둘째, 관계혜택의 하위요인 모두 전환비용에 유의한 영향을 미치는 것으로 분석되었다. 셋째, 고객만족은 관계유지의도에 유의한 영향을 미치는 것으로 분석되었다. 넷째, 전환비용은 관계유지의도에 유의한 영향을 미치는 것으로 분석되었다. 본 연구는 연구결과를 통하여 관계혜택, 고객만족, 전환비용 및 관계유지의도를 향상시킬 수 있는 전략적 시사점을 제시하였다.

• 한국콘텐츠학회논문지
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• 제18권2호
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• pp.132-146
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• 2018

본 연구의 목적은 냉면전문점의 메뉴품질이 고객만족과 재구매의도에 미치는 영향을 분석하는 것이다. 이를 통해 향후 냉면전문점의 메뉴개발 연구를 위한 기초자료를 제시하고자 하였다. 수집된 자료는 SPSS 22.0과 AMOS 22.0 프로그램을 이용하여 분석하였다. 본 연구의 실증분석에 따른 결과를 요약하면 다음과 같다. 첫째, 메뉴품질은 음식의 맛, 메뉴의 독창성, 메뉴의 다양성, 메뉴의 가격 요인으로 분류되었다. 메뉴 품질의 음식의 맛, 메뉴의 독창성, 메뉴의 다양성, 메뉴의 가격 요인 모두 고객만족에 유의한 영향을 미치는 것으로 나타났다. 둘째, 고객만족은 재구매의도에 유의한 영향을 미치는 것으로 나타났다. 셋째, 고객만족은 메뉴품질과 재구매의도 사이에서 매개효과가 있는 것으로 나타났다. 본 연구는 연구결과를 통하여 메뉴품질, 고객만족 및 재구매의도를 향상시킬 수 있는 전략적 시사점을 제시하였다.

• 한국IT서비스학회지
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• 제19권2호
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• pp.49-67
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• 2020

On-Demand services have emerged as one of the core business strategies for delivering new experiential values by providing customized services in different user-needs nowadays. Based on the Stimulus-Organism-Response (S-O-R) framework, this paper focuses on the factors of environmental stimulation and emotional states of the demand-side that induce continuous intention of use from the On-Demand services. The study defines 'Informativeness', 'Fulfillment', 'Trust', and 'Convenience' as the properties of the On-Demand services and considers 'Playfulness', 'Customer Return on Investment (CROI)', and 'Service Excellence' as the aspects of the experiential values. The research shows that 'Fulfillment', 'Trust' and 'Convenience' affected the experiential value in 'Kakao Taxi (On-Demand transportation service)' while 'Informativeness', 'Fulfillment', 'Trust of platform', and 'Convenience' are represented as the related factors to the experiential value in 'Baedal Minjok (On-Demand food delivery service)'. The experiential value factors, 'CROI' and 'Service Excellence', are shown directly related to the continuous intention of use in both services. A partial mediation relationship is, furthermore, observed between the aspects of 'CROI' and 'Service Excellence' in Kakao Taxi and its 'Convenience' and 'Continuous intention of use.' In Baedal Minjok, a partial mediation relationship is found between the 'CROI' with its aspects of 'Trust of the platform', 'Convenience', and 'Continuous intention of use' as well. The results of this study may contribute a comprehensive understanding of the purpose of On-Demand services and its needs from the demand-side thus can be helpful for the supply-side.

• 한국콘텐츠학회논문지
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• 제21권7호
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• pp.351-362
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• 2021

본 연구의 목적은 커피전문점의 물리적 환경, 브랜드 이미지 및 재방문의도 간의 구조관계를 파악하고, 추가적으로 감정반응의 조절역할에 대하여 분석하는 것이다. 본 연구의 실증분석에 따른 연구 결과는 다음과 같다. 첫째, 물리적 환경은 공간성, 청결성, 쾌적성, 매력성 요인으로 분류되었고, 물리적 환경 요인 모두 브랜드 이미지에 유의한 영향을 미치는 것으로 나타났다. 둘째, 물리적 환경은 재방문의도에 유의한 영향을 미치는 것으로 나타났다. 셋째, 브랜드 이미지는 재방문의도에 유의한 영향을 미치는 것으로 나타났다. 넷째, 감정반응은 물리적 환경 중 매력성 요인과 브랜드 이미지 간의 영향관계에서 조절효과가 있는 것으로 나타났다. 마지막으로 본 연구는 결과를 토대로 물리적 환경, 브랜드 이미지, 재방문의도 및 감정반응을 향상시키기 위한 전략적 시사점을 제시하였다.

• 패션비즈니스
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• 제20권6호
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• pp.19-31
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• 2016

Identifying the factors of emotional experience that arouse emotional responses will contribute to determining the relationship between the visual attributes of a salon and the emotional responses of humans, as well as the relationship between service factors and the emotional response of humans. The aim of this study is to examine the effect of the various e motional responses of customers on store preference and to thereby propose marketing strategies for offering an insightful service. The emotionally expressed vocabulary used by customers during their visit is also explored. 300 customers with previous experience of beauty shop services were surveyed and their responses were analyzed using SPSS 20.0 to define the problems. All the emotional experiences at the beauty salon influence the service satisfaction and re-visitation intention. The results showed that, as the customer's level of satisfaction with a service experience increases, the re-visitation intention increases. Of these results, only the service experience influences the recommendation intention. As the effective delivery of positive emotional services influences customers' revisiting intentions, beauty industry workers should be aware of each phase of the customers' emotions and try to provide customer-oriented services to appease these emotions. In addition, workers should strive to create service systems that induce customers' positive emotional responses rather than to offer merely stereotyped services.

• 한국정보시스템학회지:정보시스템연구
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• 제28권4호
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• pp.27-47
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• 2019

Purpose The study examined the key factors influencing the formation mechanism of SNS addiction. Based on the use and gratification theory, we considered relationship maintenance, perceived enjoyment, and self-expression as main desires to induce SNS addiction. The characteristics of SNS users were also considered as major factors affecting SNS addiction. In particular, self-control and subjective well-beings were considered to be prevention factors that could reduce SNS addiction, while SNS relational intimacy was considered to be a facilitator that would increase SNS addiction. Design/Methodology/Approach A structural equation modeling (SEM) method was used to test the theoretical framework based on a sample of 224 Facebook users who have used it more than 6 months. Confirmation factor analysis was conducted to check the reliability, convergent validity, and discriminant validity. Findings Relationship maintenance had a significant effect on self-disclosure intention and SNS addiction, respectively. Perceived enjoyment was significantly related to self-disclosure intention, while it was insignificantly associated with SNS addiction. However, self-expression was not significantly related to both self-disclosure intention and SNS addiction. Consistent with our expectations, both self-control and subjective well-beings had negative effects on SNS addiction. The analysis results found that SNS relational intimacy was positively related to SNS addiction.

• Journal of Smart Tourism
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• 제1권3호
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• pp.7-16
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• 2021

Promotional videos have been increasingly adopted in social media marketing. Given that video production incurs high costs, evaluating the effectiveness of promotional videos is necessary. This research examines the effect of promotional video on visit intention through affective and cognitive destination images, respectively. Furthermore, grounded in the theoretical reasoning of social ties and persuasive intent, the effects of promotional videos disseminated by different sources (i.e., unknown users, friends, and marketers) are compared. Two experimental studies were carried out with 200 participants in Study 1 and 243 participants in Study 2. Study 1 revealed that the presence of promotional video induces visit intention through affective and cognitive destination images. Study 2 found that promotional videos disseminated by friends (versus unknown users) are more effective to induce visit intention because of positive cognitive destination image, while the video effects are indifferent between marketers and users. Meaningful implications are provided for destination marketers.