• Journal of Korean Society for Quality Management
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• v.34 no.4
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• pp.78-92
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• 2006

While many services appear, it are performed in the various researches about a service. Among them, as to the basic reason for measuring the service level, in order to find out the strategy improving service quality. But the method for measuring quality of services up to date was unable to make it enough the role. This research tried to propose the approach systematically analyzing the human errors in order to improve service quality about the call center which utilizes the information technology. In fact, the human errors was found in the customer contact point in which the actual service is delivered. An interaction between the element for comprising call service was classified into 3 while defining the human error as 3 group. Moreover, the process where a service is delivered was classified according to 5 step and the generated error was measured in each step. The implication of this research looks at the service failure and dissatisfaction as the occurrence of the human errors and illustrates the service quality improvement as a correction or a reduction. This approach is used that service is materially easily understood and is formulated with the quality improvement strategy.

• Journal of Fisheries and Marine Sciences Education
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• v.28 no.6
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• pp.1651-1661
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• 2016

The purpose of this study is to draw up a plan for improving working conditions of distant water fishing vessel crew in order to revitalize the declining distant water fishing industry. Land-based employment has increased as the result of industrialization, which in turn created shortage in marine crew supply for distant water fishing vessels. Pressure on increasing wages for sea farers is put on the industry for this reason, making the labour market in the distant water fishing industry tougher and tighter. Multiple issues have yet to be addressed for distant water fishing vessel crew. They suffer from excessive work compared to other industries. Crew management is another issue, as sea farers face poor labour conditions, working on board vessels in a collective way where no autonomous actions are allowed. Other issues include unqualified crew supply, increasing ratio of labour costs for crew to sales, and intensified implications of labour unions, which are as well making crew supply difficult as a whole. To this end, more well-qualified workers should take part in production operations in the distant water fishery. Both wage increase and working condition improvement should be achieved in order to strengthen motivation towards qualified sea farers. Sustainable crew supply can be achieved when working environments, gender-based working conditions, welfare are prioritized and improved as a whole.

• The KSFM Journal of Fluid Machinery
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• v.13 no.4
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• pp.37-43
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• 2010

The purpose of this study is not only to investigate the effects of air layer in the turbine chamber on the performance and internal flow of the cross-flow turbine, but also to suggest a newly developed air supply method. Field test is performed in order to measure the output power of the turbine by a new air supply method. CFD analysis on the performance and internal flow of the turbine is conducted by an unsteady state calculation using a two-phase flow model in order to embody the air layer effect on the turbine performance effectively. The result shows that air layer effect on the performance of the turbine is considerable. The air layer located in the turbine runner passage plays the role of preventing a shock loss at the runner axis and suppressing a recirculation flow in the runner. The location of air suction hole on the chamber wall is very important factor for the performance improvement. Moreover, the ratio between air from suction pipe and water from turbine inlet is also significant factor of the turbine performance.

• Korea Journal of Hospital Management
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• v.24 no.2
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• pp.23-37
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• 2019

The purpose of this study was to investigate the effect of fairness, culture, and service points on organizational management to maximize the ability of organizational members. The subjects of the survey were selected from major hospitals, small and medium hospitals. A total of 500 questionnaires were distributed, but 404 (80.8%) were used for the final analysis. The SPSS WIN 20 program was used to analyze the collected data. The following conclusions were obtained. First, in this study, organizational fairness did not show any general difference, and fairness was obtained with relatively high scores. In terms of improving organizational culture, size of hospital there is a statistically significant difference. the larger the organization, the more the organizational culture needs to be improved. Organizational fairness were significant differences in service encounter points and size of hospital. Second, the correlation between fairness, organizational culture improvement, service contact point and management performance showed a very positive correlation. Third, fairness has no effect on business performance. However, in this study, organizational culture improvement and service contact points are statistically significant and positive (+) influence on dependent variable management performance. Therefore, in order to improve the organizational culture of the hospital, it is necessary for the CEO to the vision, core, to discuss and make a reasonable plan. In order to actively cope with rapidly changing hospital environment, it will be necessary to positively support the of new medical market and the increase of market share.

• Journal of the Semiconductor & Display Technology
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• v.16 no.3
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• pp.8-13
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• 2017

In this paper, the measurement of the inner diameter dimension of the circular hole by using a machine vision system was studied. This paper was focused on the theory and key technologies of machine vision inspection technology for the improvement of measurement accuracy and speed of the micro circular holes. A new method was proposed and was verified through the experiments on Gray conversion, binarization, edge extraction and Hough transform in machine vision system processes. Firstly, the Hough transform was proposed in order to improve the speed increase and implementation ease, it demonstrated the superiority of Hough transform and improvement through a comparative experiment. Secondly, we propose a calibration method of the system in order to obtain exactly the inner diameter of the circular hole. Finally, we demonstrate the reliability of the entire system as a MATLAB-based implementation of the GUI program, measuring the inner diameter of the circular hole through the circular holes of different dimensions measuring experiment.

• Journal of architectural history
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• v.30 no.4
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• pp.91-102
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• 2021

This study is a case study of system improvement measures for urban regeneration of the historical and cultural environment. The example areas are Hwangnam and Inwang Hanok districts in Gyeongju City, which operate various systems to solve the urban decline problem caused by the historical and cultural environment regulations. The subjects of this study are resident support programs and district unit planning systems under the advanced promotion system established in the case area. As research methods, literature studies, field surveys, and in-depth interviews were conducted. Through this, the background and purpose of introduction of each system, major plan contents, and problems of the system application process were analyzed. This study drew the following implications through case studies. First, in order to more effectively promote the urban regeneration of the historical and cultural environment, it is necessary to improve the related systems in an integrated and systematic manner. Second, in order to resolve the policy distrust of local residents in the historical, cultural and environmental management system, a wider variety of planned alternatives to narrow the difference in interests between the public and private sectors should be presented.

• Journal of the Korean Institute of Rural Architecture
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• v.23 no.1
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• pp.9-18
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• 2021

In this study, surveys and data collection on new profit-sharing measures were carried out in order to improve the residential environment and residents' participation in 65 MW large-scale solar power complex located at Munhye 5-ri, Galmal-eup, Cheorwon-gun, Gangwon-do province. From May to September 2018, the presentation and meetings for residents were held and a survey for 67 households were carried out in order to collect profit-sharing data which is sharing profits from solar power project improving residential environment. The results of the survey shows that it needs to improve some obstacles of residential environment in rural areas, such as improvement of living infrastructure at village level, improvement of monotonous leisure activities from the residents' point of view, improvement of economic income sources depending on farm income and Basic Old-age Pensions, inconvenience factors in the unsuitable residential environment due to aging. Based on these findings, this paper suggests that Profit-Sharing solar power complex project has possibilities to improve living environment in rural areas by sharing profits from power generation and residents participating in the project with consensus for need of renewable energy.

• Journal of Wellbeing Management and Applied Psychology
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• v.6 no.3
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• pp.25-32
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• 2023

Purpose: This study is to improve awareness of MSDS in order to prevent university accidents and protect university laboratory workers. In order to improve awareness, measures to increase accessibility through auxiliary means (warning signs, One Page Sheet MSDS, etc) and ways to strengthen safety training (improvement and strengthen MSDS training). Research design, data and methodology: A questionnaire survey was adopted as a research method for this study. Question items were selected, modified, and supplemented by referring to the previous paper. Results: As a result of the survey, MSDS found that it was difficult to find the information they wanted and that there were many technical terms and limitations in using it. In addition, MSDS training is underway, but few university laboratory workers felt that training was helping. This shows that the effectiveness of training is virtually insignificant. Therefore, it seems that improvement measures are needed to solve this. Conclusions: One Sheet MSDS, an effective way for university laboratory workers to communicate information, and MSDS information should be provided with warning signs with large phrases and good visibility. In addition, this study proposes a One Sheet MSDS that prioritizes important MSDS items over all items in the MSDS, and in the field of education, several improvements are proposed, such as "To prevent problems and answers from being shared on the Internet" and "To improve the difficulty of checking the online curriculum".

• Proceedings of the KIPE Conference
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• 1997.07a
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• pp.177-181
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• 1997

In the speed control system of motors using the low resolution rotary encoder, the period of encoder pulse becomes longer than the sampling time for speed control in the range of very low speed. Therefore, it is difficult to obtain accurate speed information. In this paper, the speed estimating method at the very low speed region using reduced order torque observer, which has been widely used, is examined. The results of simulation show that the characteristics of the speed control at the very low speed region is improved by using the reduced order torque observer.

• Proceedings of the Korea Database Society Conference
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• 2010.06a
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• pp.5-12
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• 2010

With a sample of 147 Korean small and medium size companies, this study examined the relationships among degree of information orientation, corporate culture, degree of information management implementation and selected business performances in the process of implementing IMS improvement programs, such as IMS(Information Management System). Information orientation is defined as company-wide understanding and implementation of the underlying philosophy, principles, approached, and tools of information improvement programs. It is assumed that successful implementation of information improvement programs requires a information-oriented mind-set of the employees. The key elements of information orientation include continious improvement structured processes, organixation-wide participation and customer-focused spirit. Culture id defined as the value and beliefs of em organization that shape its behavior. It is also assumed that successful implementation of information improvement programs require strong support from s corporate culture that emphasizes cintinious improvement. Adopting the competing values model of Quinn and McGrath(1985), corporate culture is classified into 'flexible' versus 'controlled culture' and 'outer-directed' versus 'inner-directed culture'. Fitness was defined through the relationship between levels of information oriented and types of corporate culture. The results were as follows. First, it was found that when a company with high information orientation promoted information innovation programs, such as IMS, it reported higher degree of information management implementation and improvement in business performances. Second, the results showed the importance of 'flexible culture' and 'outer-directed culture' in performing information, innovation. Regarding the types of corporate culture, the analysis found that developmental culture, rational culture and group culture were effective. Third, companies with high information oriented and flexible culture or companies with high information orientation and outer-directed culture reported the highest implementation in Information management activities. Fourth, the results showed that the level of information management implementation had a mediating effect on the relationship between information orientation and business performance. It was also found that enhanced non-financial performance led to the improvement of financial performance. This study attempted to exaime the factor that lead information management program to success. In order to reach success, first, it is suggested that companies have positive mind set toward continious information improvement. Secondly, it is recommended that a flexible and outer-directed culture appropriate for continious information improvement is cultivated.