A Study on Deducing Quality Improvement Candidate Factors of IT Service Management System Based on SLA (SLA기반 IT서비스관리시스템의 품질개선 후보요인 도출방안 연구 : K사를 중심으로)
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- Journal of Information Technology Applications and Management
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- v.15 no.4
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- pp.103-121
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- 2008