• Proceedings of the Korea Information Processing Society Conference
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• 2010.04a
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• pp.680-682
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• 2010

IT서비스의 아웃소싱을 통해 기업은 핵심역량에 집중하므로써 비용절감을 통한 경쟁력확보를 위해 노력해왔다. 서비스데스크는 단순히 고객의 불만사항이나 장애처리를 담당하는 영역을 넘어 IT아웃소싱에서 고객사와 IT서비스 제공사의 단일접점 뿐만 아니라 IT서비스제공사간의 원활한 의사소통을 통해 협업을 이루어가고 있다. 신세계 이마트의 무인점포시스템과 에릭슨코리아의 토털IT아웃소싱의 사례 중심으로 서비스데스크의 역할과 기능을 살펴본다.

• Proceedings of the Korea Information Processing Society Conference
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• 2011.04a
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• pp.1433-1436
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• 2011

본 연구에서는 증권사 정보시스템의 아웃소싱 성과에 영향을 미치는 기업특성적 변인에 대해 파악하고자, 아웃소싱 수혜기업인 증권사의 조직 및 부문적 특성이 아웃소싱 정도의 매개효과를 통해 아웃소싱 성과(업무효용성, 업무능률성, 업무생산성, 예산감소율)에 어떠한 영향을 미치는지 실증적으로 검증하였다. 증권사의 조직적 특성(경쟁전략, 재무능력)이 아웃소싱 정도를 매개로 성과에 미치는 영향을 검증한 가설 1과 증권사의 부문적 특성(업무특수성, IT 자원, IT 역량)이 아웃소싱 정도를 매개로 성과에 미치는 영향을 검증한 가설 2를 실증분석한 결과, 경쟁전략, 재무능력, 업무특수성, IT 자원, IT 역량의 요인들이 아웃소싱 정도를 통해 업무효용성과 예산감소율에 영향을 주는 것을 확인할 수 있었다. 특히 재무능력, IT 역량 등이 업무효용성, 예산감소율과 같은 정보시스템 아웃소싱의 성과에 상대적으로 많은 영향력을 미치는 것으로 나타났으며, 정보시스템 아웃소싱 정도의 매개효과를 확인할 수 있었다.

• Journal of Information Technology Services
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• v.10 no.4
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• pp.83-101
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• 2011

Since most of companies these days are utilizing the Information system actively, Information System is the most important factor which should be recovered in terms of Business Continuity. However, a lot of enterprises have been outsourcing their Disaster Recovery Center. Therefore, it is highly possible that the information system can not work well and result in the discontinuity of business when any trouble arises because of seperated plan of Business Continuity and Disaster Recovery. The study draws critical success factors for successful disaster recovery through researches of 42 documents. Then, factors are reviewed through interviews with consultants, experts of Business Continuity Plan and the information system officers of domestic banks. Domestic companies can make use of the study when they develop or renew Disaster Recovery Plan or Information System in terms of Business continuity.

• 한국IT서비스학회:학술대회논문집
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• 2005.05a
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• pp.12-19
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• 2005

최근 해외 선진 기업들이 콜센터, SW 개발 및 유지/보수, 디자인 설계 (CAD/CAM) 등 다양한 IT 서비스 관련 업무와 기능들을 해외로 활발하게 이전하여 비용절감 등의 효과를 실현하고 있다. 한국의 일부 기업에서도 이러한 Offshore 아웃소싱을 추진하고 있으며 SI 산업 측면에서도 그 타당성 검토의 필요성이 대두되고 있다. 본 논문에서는 인도, 중국 업체와의 프로젝트 사례를 통해 소프트웨어 개발 및 유지/보수 측면에서의 외주 가능성을 제시하고자 한다.

• The Journal of Industrial Distribution & Business
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• v.2 no.2
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• pp.15-24
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• 2011

Modern enterprises should concentrate their efforts on continuous improvements in focusing their development in the core areas of business and to reduce their expenses and to enhance the quality of service for customers. The enterprises should focus on their core business while outsourcing the non-core areas of business to external specialists for the purpose of reducing cost. In South Korea, the enterprises are becoming increasingly interested in outsourcing their logistics function, especially in using IT technologies to the 3PL. The underlying reason for this trend is because the logistics costs of Korean businesses are much higher than that of other advanced countries. This higher logistic costs weakens the price competitiveness of Korean companies in the overseas export markets and even dampening the balance of international trade. Domestically, the higher logistics costs have the effect of raising prices in the local markets and thus affecting the local economy. Therefore a solution is urgently needed to save the logistics costs for the Korean companies in the interest of increasing national competitiveness. Outsourcing to the 3PL is becoming an attraction solution to this problem. Thanks to the increasing supply of professional logistics companies, many of the enterprises are switching to the Third Party Logistics. Nevertheless the enterprises do not yet utilize the integrated third-party logistics services on a full scale. This study analyzes present conditions and problems of the domestic third-party logistics market and suggests directions for future development. To solve the problems in the domestic third-party logistics market, four actions are recommended. First there should be new supporting policies in the laws and regulations and a system for small and medium sized companies to grow. Solutions to structural problems such as abnormal multilevel merchandising, illegal operation of private cars, and freight dumping should be implemented concurrently. Furthermore, standards for new companies entry into the market should be enhanced to allow only the competitive distribution companies to enter the market. Second, development of variety of educational programs is needed through establishing human-resource development system and specialized formal educational institution focused on this market. Third, the third party distribution companies, which seek long-term relationships with the owners of goods, should endeavor to strengthen their communications capability. Fourth, adoption of high-tech distribution system and the advent of U-Logistics, making use of RFID is urgent. This study has the limitation of objectivity because it does not include various comparative case studies about companies relating to the Third Party Logistics and domestic franchise companies. However, this study is significant to the extent that it analyzes the general present conditions and the problems of domestic Third Party Logistics and suggests recommendations for revitalization of Third Party Logistics. For future studies, analyzing the successful cases of international third party logistics companies' empirical data and studying the application into domestic franchise companies would improve the objectivity of the results. This would assist the domestic third party logistics companies not only to perform excellent domestic logistics function but also to enter into the global market for international logistics.

• KIPS Transactions on Software and Data Engineering
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• v.4 no.12
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• pp.543-548
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• 2015

Recently top-k query processing has been extremely important along with the explosion of data produced by a variety of applications. Top-k queries return the best k results ordered by a user-provided monotone scoring function. As cloud computing service has been getting more popular than ever, a hot attention has been paid to cloud-based data outsourcing in which clients' data are stored and managed by the cloud. The cloud-based data outsourcing, though, exposes a critical secuity concern of sensitive data, resulting in the misuse of unauthorized users. Hence it is essential to encrypt sensitive data before outsourcing the data to the cloud. However, there has been little attention to efficient top-k processing on the encrypted cloud data. In this paper we propose a novel top-k processing algorithm that can efficiently process a large amount of encrypted data in the cloud. The main idea of the algorithm is to prune unpromising intermediate results at the early phase without decrypting the encrypted data by leveraging an order-preserving encrypted technique. Experiment results show that the proposed top-k processing algorithm significantly reduces the overhead of client systems from 10X to 10000X.

• Journal of the Economic Geographical Society of Korea
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• v.22 no.3
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• pp.337-350
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• 2019

The Gwangyang City of Jeonnam Province, is one of the steel cities representing the Korea. Gwangyang Steelworks are the core of the local economy, and 59 firms of POSCO Outsourcing Partner Cooperation(POSPA) have been employed 9,300 to 9,500 peoples, and have been acted as an central incubator for job creation. POSPA, however, are suffering from the retirement of company in young age group, in their 20s and 30s. The purpose of this study is to analyze potential job seekers' perceptions and job preferences for POSPA are suffering from job openings. In order to this research purpose, it used questionary survey, and sample groups were divided into three areas, the Eastern Jeonnam Province, Gwangju, and the Seoul metropolitan area. Potential job seekers' perceptions for POSPA was low, and perceptions on firm and job opportunity information was lower. This characteristics were the same as those of respondents living in eastern South Jeolla Province. Potential job seekers, however, showed high preference for finding job at POSPA. A place-based policy considering the local labor market is needed to resolve the mismatch between the difficulty of finding a labor and the difficulty of finding a job.

• Journal of the Korean Society for Library and Information Science
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• v.55 no.3
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• pp.57-77
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• 2021

The identity of public libraries in Japan is a social education institution under the 「Social Education Act」 and the 「Library Act」. For these identities, the local government's board of education has operated and managed public libraries, and some have managed by the Management Outsourcing System to public organizations. Then, in 2003, the 「Local Autonomy Act」 was revised to introduce the Designated Manager System in form of administrative disposition, and expanded the scope of application to private institutions and organizations. As of the end of 2018, 18.0% of public libraries introduced the DMS, but the pros and cons surrounding it are sharply opposed. This study outlined the overall status of the DMS and the introduction of public libraries, and critically reviewed major issues. As a result, As a result, there was much controversy over the expected cost reduction, service improvement, employee professionalism, business continuity, and cooperation network establishment when DMS was introduced. The reasons were due to downsizing-based personnel management, contract-oriented employment, short periods of designation, lack of multiple competitive markets, and declining service capabilities of irregular workers. The public library is a knowledge and cultural infrastructure that enhances human values and social dignity based on faithful collection and active service, and is a local public goods that emphasizes non-exclusion and non-competitiveness. Given the increasing number of cases in which public libraries are recently contracting out to cultural foundations in Korea, DMS is not a fire across the river. We need to be wary of the possibility that Japan's unbearable institutional lightness will be applied to public libraries in Korea.

• 한국디지털정책학회:학술대회논문집
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• 2004.11a
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• pp.343-358
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• 2004

Many IT specialists say that ERP (Enterprise Resource Planning) is the best way to manage resources in enterprise effectively. Actually lots of companies are using ERP solutions in the hope of getting competitiveness and employing global standard business practice. Wishing to take advantage of ERP S/W, companies have a preference for purchasing it and outsourcing ERP project. This paper is focusing on ERP Package assessment model in business firms. This paper finds out what differences there are in purchasing ERP S/W for organization characteristics and building characteristics, and suggests some guidelines of S/W development to venders. The results would be strong implications for ERP vendors. Especially this paper identify what the reasons and the checkpoints are when firms introduce ERP S/W. To do this, this paper used empirical data obtained from companies in South Korea and analyzed it using statistical software.

• THE INTERNATIONAL COMMERCE & LAW REVIEW
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• v.25
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• pp.189-210
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• 2005

The application of 4PL could allow for the efficiency of many logistics operations to be greatly increased, for costs to be reduced, and for operations to become more responsive to consumer demand. It is also possible that higher services level and lower cost products could become available as a consequence. However, in order to implementing 4PL actually it is very important to be met to fundamental determinants of 4PL such as formation of logistics experts group, providing of total logistics service, capacity of IT, implementation of e-Business model, capacity of logistics consulting, higher logistics service level, logistics cost reduction, re-engineering of logistics process, focus of core competence etc.