• 한국IT서비스학회:학술대회논문집
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• 2003.11a
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• pp.167-174
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• 2003

BPO(Business Process Outsourcing) is defined as outsourcing the management and operation of the IT intensive business process to another company that has specialty in managing the process. In the outsourcing arrangement, the design of the effective control mechanisms is essential to the success of the outsourcing. The purpose of this study is to investigate the effective control mechanisms between two organizations in a BPO arrangement. The specific research questions put forth are as follows: (1)What are the control issues in relation to BPO? (2)How the control mechanisms in the successful BPO arrangement are designed? and (3)What kind of effect or change do the designed control mechanisms have on the buyer's job process in terms of BPO? The results of this study found that the following mechanisms are effected in BPO setting: (1)Automation (2)Standardization & Modularity (3)Embedding (4)Balanced control (5)control segmentation (6)hierarchy (7)output/behavior control 8)back-end control 9)informal control.

• Architectural research
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• v.9 no.1
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• pp.47-52
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• 2007

The purpose of this research is to evaluate the feasibility of outsourcing test/inspection activity in construction work. This research conducted a questionnaire of interested parties as well as a survey by Analytic Hierarchy Process (AHP) with experts on quality control. For the evaluation by AHP, five criteria were adopted and a number of pair-wise comparisons were conducted through two stages. Finally, the weighting coefficient to approve the outsourcing was calculated at 0.606 and it therefore appeared more reasonable to permit rather than prohibit outsourcing. According to the AHP result, it was found that outsourcing would be necessary to enhance the objectivity and specialties of quality testing and inspection, even though somewhat undesirable in terms of enhancing a sense of responsibility and systemically conducting the testing and inspection.

• The Journal of Asian Finance, Economics and Business
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• v.9 no.3
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• pp.235-243
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• 2022

To help the industry, outsourcing was found to be the most efficient method. An extensive literature analysis was done to assess the macroeconomic factors associated with outsourcing to supplement the anxious parties' decision-making process with evidence-based comprehensive tools. As a theoretical framework for evaluating these issues, transaction cost economies and resource-based perspective theories are investigated. Outsourcing is proven to be a result of energy crises and political instability. The advantages of outsourcing assist major industries in the economy. To discover the key drivers behind outsourcing, we used the vector autoregressive (VAR model) and step-wise regression techniques for the period 1992 to 2016. This research adds to the literature in that it not only explains the energy issue but also discusses the dilemma of political instability in the country in the context of outsourcing. The findings indicate that labor cost and export tendency have a positive impact on outsourcing strategy, which confirms the study's third and fourth hypotheses. Customs tax, inflation, and the unemployment rate, on the other hand, have a negative impact on textile outsourcing in Pakistan, according to the study's fifth, sixth, and seventh hypotheses.

• Journal of Korea Society of Industrial Information Systems
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• v.18 no.6
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• pp.113-125
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• 2013

Outsourcing is used as one of the effective methods while many companies have to start to innovate everything because of increased fierce global competition, low-growth economy, and varied customers' requirements. Under these conditions, a lot of firms are introducing outsourcing for cost savings, risk reduction, management efficiency, strengthen core competence. The purpose of this study is to analyze the effect of between outsourcing success by outsourcing strategy and factors for selecting outsourcing partners and BSC success in the Korea manufacturing. This study was intended to make it possible to get a practical approach on evaluation and compensation of the outsourcing manufacturing enterprises by identifying outsourcing success factors and BSC performance factors. When an outsourcing partner of enterprise is selected, detailed assessment will be possible in terms of partner's competence, financial factors, institutional factors, and operational factors.

• Journal of Korea Society of Digital Industry and Information Management
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• v.7 no.2
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• pp.173-183
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• 2011

The business is faced with the situation must improve a power in an increasingly competitive environment due to the recent rapid advance in information technology and the opening and expansion of global market, fast technological change, and various customer demand. The rapid change in information technology is having an effect on not only all the processes to develop products, but information contents that is provided for the purpose of customer value, and the appearance of products. In other words, the information technology is being recognized as a very important factor among other factors for companies to enhance their competitiveness. In addition, it is more efficient to focus on key factor to maintain the competitive advantage on the using of information technology by outsourcing information systems, rather than by operating the systems under their own. Since the global financial crisis, the long-term recession has been increasing companies who is ready to adopt outsourcing or adopted already. This study is to understand the environment and unique characteristics of outsourcing services and related industries focusing on information system operation and management in information outsourcing services, and is to set the concept needed through my theory that is connected to the service quality and customer satisfaction. A lot of business wiew the improvement of service quality and ensuring customer satisfaction as the major factors of business growth, and lots of ongoing studies have focused on service management in the Information outsourcing service industry. Yet few studies have ever concentrated on the quality of information system operation management service. This study, moreover, is to define the quality of service related with customer satisfaction from customer's viewpoint, measuring effects on customer satisfaction. The quality of outsourcing service on information system in this study is a great help to companies who are offering information outsourcing service, and company's managers and staffs who outsourcedto specialized company.

• Journal of Information Technology Services
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• v.4 no.1
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• pp.149-160
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• 2005

Information system outsourcing induces firms to concentrate on the core competence and to improve business value by utilizing specialized information systems outsourcing vendors. However, for those strategic effects, the outsourced information systems should guarantee a certain service level. Now companies are considering to adopt SLA(Service Level Agreement) as a method to check the service level of the outsourced information systems in quantitative terms. On the contrary, customer satisfaction survey supports qualitative analysis, and helps companies to understand the qualitative effects on information system more systematically. Recently, the growing use of the internet makes customer satisfaction survey to be carried out on the web. For that reason, lots of researches related to web survey have been performed. But these researches are just focused on finding out only items to be measured and the effect of web survey. In this paper, based on the service quality research model for information system outsourcing, we formalize and propose a web survey process, a system architecture, and a functional structure for information system outsourcing customer satisfaction survey. Additionally, we provide the implementation results for the web survey systems.

• Journal of Information Technology Services
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• v.8 no.3
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• pp.111-134
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• 2009

We are living it what is referred to as the Digital Era; a time in which communication through the computer medium has deeply infiltrated our everyday lives and is now equivalent to face-to-face communication. In other words, e-communication is the core factor of knowledge sharing, for not only individuals but also for corporations, and its efficiency has increased gradually. At this time, studies on the factors affecting the outsourcing performance of e-communication channel services are gaining importance. Therefore, the purpose of this study is to empirically analyze the effects of the system, information, and service quality on the user satisfaction and user trust of e-communication channel outsourcing, as well as the effects of user satisfaction and user trust on the outsourcing performance of both individuals and organizations. In the results of the empirical study, the system, Information, and service quality appear to have a significant effect on both user satisfaction and user trust. In addition, user satisfaction and user trust appear to also have a significant effect on the outsourcing performance of both Individuals and organizations.

• The Journal of the Korea Contents Association
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• v.9 no.7
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• pp.285-293
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• 2009

The purpose of this paper is to examine IT governance mediated the effect of human resource capability on information systems outsourcing success. The survey method was used for this paper, and data from a total of 108 companies that were listed greater than $10 million were used for the analysis. And structural equation model was used to analyze the data. The results of this empirical study is summarized as followings. First, human resource capability do not have a direct effect on information systems outsourcing success but IT governance mediates the effect of human resource capability. Second, preparedness capability and relationship capability have positive effect on the IT governance. The findings have significant implications for IT governance in information systems outsourcing.

• The Journal of the Korea Contents Association
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• v.11 no.10
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• pp.274-285
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• 2011

There are lot of arguments whether it is necessary to outsource public libraries in Korea. What are the impacts of outsourcing public libraries? Is it efficient and productive? How is the publicness of public libraries maintained after outsourcing? This article studies public library outsourcing in the U.S, England, Germany, and Japan, and finds implications for Korea. The results of this comparative study show that outsourcing public libraries is not common in many countries. However the number of outsourcing is slowly increasing. Public library outsourcing does not always enhance productivity and publicness. Outsourcing public libraries is only one of the various managing systems of public libraries, and each county has its own unique library management system. Korea should also develop its own outsourcing policies and strategies regarding public libraries to attain their productivity and publicness.

• Proceedings of the CALSEC Conference
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• 2005.03a
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• pp.163-168
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• 2005

While the client-vendor relationship has been mainly examined from the service receiver's perspective in IS outsourcing literature, the vendor's factors have seldom been explored. To address this issue, our study adopts interaction process theory and develops the model focusing on the competence of the vendor as a key antecedent of the client-vendor relationship intensity and outsourcing success. Results from empirical data gathered from Korean firms indicate that the vendor competence factors identified in this paper positively impacts the client-vendor relationship and outsourcing success. The findings have significant implications for IS outsourcing practices and further research.