• 정보처리학회논문지D
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• 제11D권6호
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• pp.1277-1286
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• 2004

정보화 사회로 발전이 되면서 고품질 소프트웨어에 대한 관심과 요구가 증대되고 있다. 이에 따라 소프트웨어 제품 품질을 평가 및 관리하는 활동이 개발 활동과 함께 중요시되고 있다. 또한, 소프트웨어는 관련되는 이해당사자 마다 품질을 바라보는 다양한 시각이 존재할 수 있으며, 개발의 각 단계에서 중점적으로 관리되어야 할 품질특성이 필요하게 된다. 이러한 다양한 관점과 수명주기의 특성을 고려한 품질특성의 중요도는 품질관리 활동을 보다 효과적으로 수행할 수 있게 해준다. 그러나 소프트웨어 품질의 중요도에 대한 연구는 그 필요성과 효과성이 제대로 부각되지 않아 많은 연구가 진행되지 않았다. 본 논문에서는 소프트웨어 제품 품질의 기준이 되는 ISO/IEC 9126을 기반으로 소프트웨어 수명주기에서 품질특성의 중요도를 결정하는 기법을 제시하고자 한다. 제안된 기법은 소프트웨어와 관련되는 주요 이해당사자들을 대상으로 한 설문조사와 AHP 기법을 이용한 중요도 분석을 통해 이루어진다. 이를 통하여 수명주기에서 중요도 우선순위에 의하여 품질특성을 선별할 수 있으며, 소프트웨어 품질을 정량적으로 측정하고 개발 완료 후의 소프트웨어의 품질을 예상할 수 있게 하여 고품질의 소프트웨어를 획득할 수 있게 한다.

• 대한안전경영과학회지
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• 제16권3호
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• pp.351-362
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• 2014

A prerequisite for improving the quality of a product is to enhance the quality of its parts supplied from outsourced enterprises. An enterprise certified by ISO 9001 Quality Management System is expected to develop their effective quality assurance system and maintain it through continuous control and improvement, thereby ensuring the good quality of products that they produce. However, it is reported that small and medium-sized enterprises certified by ISO 9001 have difficulty establishing an effective quality assurance system. This study aims to propose a new method of improving a quality assurance system that can be more effective in small and medium-sized enterprises. This study collectively considered requirements specified in several international standards on quality system and the results of expert group brainstorming to identify evaluation areas and items for assessing a quality assurance system. Based on these evaluation areas and items, a set of checklists for diagnosing and improving a quality assurance system was developed. In order to demonstrate the usefulness of the proposed method, this study applied it to ten small and medium-sized enterprises and could identify four approaches for improving their current quality assurance system. The presented improvement method, which consists of establishment of quality goals and quality innovation plan, defective products corrective activities, 4M and design change process, improvement of customer quality information management, is expected to be utilized as a useful tool for the enhancement of the quality assurance system of small and medium-sized enterprises.

• 디지털융복합연구
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• 제14권8호
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• pp.115-125
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• 2016

최근 IT기기를 사용하는 점포가 늘어남에 따라 높은 수준의 서비스품질을 요구하고 있으며 이에 대한 중요성이 대두되고 있다. 본 연구는 점포IT관리서비스의 효과에 영향을 미치는 요인들을 분석하였다. 점포IT관리 서비스 품질을 경험한 고객들을 대상으로 점포IT관리 서비스품질이 서비스일치, 고객만족, 지속사용의도에 미치는 영향을 알아보았다. 분석결과, 점포IT관리 서비스품질이 서비스일치에 미치는 영향을 살펴보면, 공감성, 신뢰성, 유형성, 확신성이 긍정적인 영향을 미치는 것으로 나타났다. 점포IT관리 서비스품질이 고객만족도에 미치는 영향을 살펴보면, 공감성, 신뢰성, 유형성이 긍정적인 영향을 미치는 중요 요인으로 나타났다. 또한, 점포IT관리 서비스품질에 대한 서비스 일치와 고객만족은 지속사용의도에 긍정적인 영향을 미치는 것으로 나타났다. 이런 결과들에 따라, 제시된 점포IT관리 서비스품질 구성요인은 서비스일치와 고객만족을 통해 지속사용의도에 긍정적인 영향관계가 있음이 검증되었다. 본 연구 결과가 점포IT관리 서비스품질을 제고하기 위한 도움을 줄 것이라 기대된다.

• 한국시스템다이내믹스연구
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• 제13권2호
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• pp.73-91
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• 2012

This study aims to comprehensively understand the dynamics between the factors related to service quality, satisfaction and reuse intention. The contents of the study are as follows. First, it draws the limitations of the existing studies by reviewing the literature related to the relationships between service quality, satisfaction and reuse intention. Second, it highlights the characteristics of System Dynamics as a means of overcoming their shortcomings as well as examining the dynamic mechanism of the relevant factors. Third, it explores the feedback loops of the relevant key variables and the feedback structure of the system. Lastly, it concludes with the suggestions and implications of the key research findings. This study is expected to emphasize the importance of the feedback mechanism operating around the service quality, satisfaction, and reuse intention. Further, the causal loop diagram developed can be a basic material for the diverse levels of governments as well as service providers to refer to for improving the service quality of Community Social Service Investment Program.

• 품질경영학회지
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• 제45권1호
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• pp.93-116
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• 2017

Purpose: The purpose of this study is to suggest a key quality factor affecting user satisfaction based on quality attribute of weather information system and additionally, a managerial implication for activating weather information service market by analyzing causal relevance between weather information system and business performance. Methods: As its method, a causal relevance of quality factor of weather information system affecting satisfaction and business performance was analyzed by using structural equation model. An enterprise utilized in analysis sample performed a survey by targeting 186 distribution/logistics and general manufacturing company. Results: It was revealed that information, service quality of weather information system exerted a significant influence on user satisfaction and it did not take a significant influence on business performance in terms of quality of information, system and service. A significant relevance between user satisfaction and business performance was strong supported. Finally, it was revealed that utilization level of weather information system had a moderating effect on business performance. Conclusion: Domestic weather information system mainly focused on information utilization based weather information system and additional service level utilizing weather information is very low in practical terms. Therefore, in order to expand domestic weather related service market, systematic market expansion strategy of providing corporate customized service and case enlargement would be required.

• 한국도서관정보학회지
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• 제21권
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• pp.401-429
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• 1994

According to database and information technology development, many interests of database quality control have being increase. The purpose of database quality control is improvement quality of data itself as well as database system to satisfy user's need. As this paper was especially written about quality control of bibliographic database, to embody complete bibliographic database, it was invested numerous errors and its case by analyzing MARC records. In addition, it was presented that high degree's cataloging education, introduction of su n.0, pporting systems, and development of intelligent quality control system for quality improvement.

• 품질경영학회지
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• 제15권1호
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• pp.2-12
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• 1987

Warranty cost usually involves complex factors paticularly when the product concerned consists of a great deal of parts. In spite of that it can be assessed by means of rather simple mathematical expression, it is possible to realistically appraise the sensitivity to any type of quality policy. This paper thus presents the mathematical concept related to the warranty cost and the general relationship showing that quality policy can be established in connection with the economic quality level.

• 시큐리티연구
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• 제36호
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• pp.111-137
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• 2013

이 연구는 기계경비서비스품질이 기계경비고객만족이 고객충성도에 미치는 영향과 전환장벽이 고객충성도에 미치는 영향을 규명하는데 있으며, 조사대상자는 현재 C, S, N, T업체의 기계경비를 이용하고 있는 사업장의 업주들 560명을 대상으로 설문지를 배포하여 조사하였다. 본 연구에서 실증 분석된 연구가설의 결과를 요약하고 고객 전략적 측면에서 시사점을 제시하면 다음과 같다. 첫째, 성별에 따라 기계경비만족도가 대안의 매력에 미치는 영향과 인간관계가 고객충성도에 미치는 영향은 남, 여 간의 차이가 나타났으며, 이용기간 및 연령대에 따라 기계경비서비스품질만족도와 대안의 매력은 차이가 있는 것으로 나타났다. 둘째, 기계경비서비스품질만족도가 높을수록 기계경비고객만족도, 전환비용 및 인간관계에 정적(+)인 영향을 미치는 것으로 나타났다. 셋째, 기계경비고객만족도가 높을수록 전환비용, 인간관계 및 고객충성도에 정적(+)인 영향을 미치는 것으로 나타났다. 넷째, 전환비용이 고객충성도에 미치는 영향에서 전환비용이 높을수록 고객충성도에 정적(+)인 영향을 미치는 것으로 나타났으나, 인간관계 및 대안에 매력에는 유의한 관계가 없는 것으로 나타났다. 이상의 연구결과를 종합해 보면 기계경비이용자들이 기계경비서비스품질만족과 기계경비고객만족도에 대한 인식을 높게 하고 이러한 높은 인식이 전환장벽을 구축하여 높은 고객충성도를 높일 수 있다는 결론을 얻었다. 따라서 기존고객들에 대한 철저한 고객관리와 함께 기계경비서비스품질과 기계경비고객만족도, 전환비용에 대한 투자와 노력이 핵심전략임을 제시할 수 있다. 성공적인 경영을 위해서는 고차원적인 기계경비서비스 품질만족도와 장기고객에게 다양한 고객기반 강화프로그램을 마련하여 고객들에게 실질적인 가치와 편익을 제공함과 동시에 가격적으로 탄력적인 자세를 취하여 높은 전환비용을 마련하여 고객들이 차별화를 직접적으로 지각할 수 있는 각종 커뮤니케이션과 홍보채널을 마련한다면 충성도가 높은 고객집단을 개발하고 유지할 수 있을 것이다.

• 한국물환경학회지
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• 제27권2호
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• pp.228-234
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• 2011

The goal of water quality management on stream and watershed is to focus not on discharged loads management but on a water quality management. Discharged loads management is not goal of water quality management but way for perform with total maximum daily loads management. It is necessary to estimate the relation between non-point source with stromwater runoff (NPSSR) and water quality to select a watershed where it is required to manage NPSSR for water quality improvement. To evaluate the effects of NPSSR on stream's water quality, we compare the aspects of water quality in dry and wet seasons using flow duration curve analysis based on flow rate variation data by actual surveying. In this study we attempt to quantify the variation characteristic of water quality and estimate the Inflow characteristic of pollution source with water quality and flow rate monitoring on 10 watersheds. We try to estimate water quality and flow rate by regression analysis and try again regression analysis with each high and low water quality data more than estimations. An analysis of relation between water quality and flow rate of 10 watersheds shows that the water quality of the Nonsan and the Ganggyeong streams had been polluted by NPSSR pollutants. Other eight streams were important point source more than NPSSR. It is wide variation range of $BOD_5$ also high average concentration of $BOD_5$. We have to quantify water quality variation by cv1 in wet season and cv365 in dry season with comparing the estimate of high water quality and low water quality. This method can be used to indicator for water quality variation according to flow rate.

• 경영과정보연구
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• 제6권
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• pp.187-204
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• 2001

As a competition between a country and a company becomes fierce and the quality information, reliability and quality guarantee of a product are more emphasized, quality has become an important strategic task of a company. A company today has a strategic quality management system for quality improvement in order to perform such a strategic task. The content of this are as follows. Classify the types of quality strategy of our manufacturing companies when the necessity of a strategic quality management increases in order to adapt to a rapidly changing management environment and study the characteristics of a quality management activity factor of quality strategy. The content and meaning of this analysis are summarized as follows. Confirmed qualify management activity in which quality strategy could be used by analyzing the effects by tendency of a quality management activity factor by quality strategy. It was a product/service factor that a quality management activity factor contrasted most clearly by tendency of quality strategy. Also, it can be said that this study set the foundation of quality strategy of our manufacturing company in a methodological way because this can be used in developing the theory and model of quality management and in verifying them by confirming and embodying the main area for successful quality management through comparing and analyzing factors related with main areas of quality management.