• Journal of the Korean Society for Railway
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• v.9 no.4 s.35
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• pp.432-440
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• 2006

Prior to the service evaluation, many kinds of its attributes must be identified on the basis of rational decision owing to complexity and ambiguity inherent in logistics service. there are so many evaluation methods but they are not applicable to logistics service the have property of non-additivity and overlapped attributes. Therefore, probability measure can not used to evaluate logistics service but Fuzzy Measure is required. And the method should be easy to calculate it Recently Fuzzy theory has been applied in Various evaluation problem. Fuzzy evaluation based on Fuzzy theory can accommodate fuzziness in judgement with people through introducing Fuzzy Measure. In this paper, Hierarchical Fuzzy Process is applied to evaluate level of logistics service in Korail and the biggest six logistics companies in the korea which is called 3PL Company. Also Fuzzy Relation Equation which is problem identifying evaluation value at these fuzzy evaluation is applied to verify relation between Input and Output data through @-operation. Therefore, we apply this Fuzzy Relation Equation to Hierarchical Fuzzy Process and verify evaluation value which objects of evaluation are able to possess.

• Journal of the Korea Safety Management & Science
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• v.19 no.3
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• pp.109-115
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• 2017

In order to increase the productivity of the logistics center and transportation, we try to articulate the priority ranking factors of the productivity influenced by the personality of the field workers (logistics center workers) and functional workers (drivers) via the AHP technique Individual personality was studied by applying the Big 5 model of psychological factors (openness, Conscientiousness, extroversion, Agreeableness, neuroticism). In this paper, extraversion was critically analyzed as a priority factor. A trait of extroversion is a strongly active and individual personality. In this study, the field workers are logistics center workers and the functional workers are drivers. They are interactively influenced in the In & Out operation. For example, when it comes to 'up and down work' and 'inspection work', the functional workers perform 'up and down work' and 'delivery work' and the field workers perform 'inspection work'. Stressing on the respective work has an affect on work productivity. Inspection workforce has something to do with inventory management. Functional workforce affects the delivery workforce. Delivery work is positively correlated with customer satisfaction. Nevertheless, as a result of research, extrovert personality that has something to do with an energetic activity would not affect on the implementation of their operation. In addition, personal extraversion of workers and drivers in the warehouse can have a significant impact on job commitment and productivity improvement.

• Journal of the Korea Safety Management & Science
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• v.21 no.1
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• pp.9-16
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• 2019

Logistics companies are worrying about securing of differential competitiveness so as to be competitive companies in keen logistics market. The ground is how users are satisfied by sell-established service system to respond not only economic feasibility of logistics costs but also diversity and advancement of logistics needs. The competitiveness of logistics companies is also caused by customer satisfaction of service and only companies finding and satisfying customer needs continuously may be more competitive. For the competitiveness, it's the most important to analyze demands of current and potential customers and their pursuing value properly. Therefore, this researcher grasped PSL for online logistics service users with 5-point Likert-scale and quality-level decision method that consider the weighted value based on Kano model, measured customer's potential Demand for service through PCDI, and suggested methodology for deciding the priority of the improvement with loss function of Taguchi.

• Journal of the Architectural Institute of Korea Planning & Design
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• v.36 no.1
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• pp.37-48
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• 2020

Logistics centers, distribution centers, or warehouse facilities increasingly dominate urban and suburban landscapes, their enormous but blank, repetitive facades completely overshadowing adjacent buildings. Mostly ignored by architects, this new building type symbolically represents the arrival of post-anthropocene, or post-urbicene era of architecture, in which an increasing portion of our built environment will not be intended for human occupancy, but rather for use by machines and artificial intelligence. As a new wave of logistics centers are becoming more automated, and more supersized, it is important to deepen architects' understanding of the organizational logic and programming factors that inform the overall design decisions for these facilities. With a particular focus on three case studies--Coupang, E-Mart, and Amazon Fulfillment Centers, this research examines the current trends in automation and expansion of logistics centers, and offers an analysis and forecast for future facilities in South Korea.

• The Journal of Industrial Distribution & Business
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• v.15 no.7
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• pp.1-9
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• 2024

Purpose: This research adopts the SERVQUAL and LSQ frameworks to examine the correlation between return reverse logistics service quality of the JD platform and customer satisfaction, as well as the linkage between consumer satisfaction and repurchase intention. Research design, data and methodology: A comprehensive literature review on both domestic and international logistics service quality has been conducted. Considering the unique aspects of JD's return reverse logistics services, an evaluation framework with 5 dimensions and 21 indicators is formulated, including communication, information, return process, empathy, and convenience. A conceptual model exploring the influence of JD's reverse logistics service quality on customer repurchase intention is developed, proposing six hypotheses. For this investigation, 358 valid questionnaires were collected, processed, and analyzed using SPSS 22.0. The structural equation modeling was conducted and validated through AMOS 21.0 software. Results: Following a thorough analysis of data, it reveals that: (1) Information quality, return process quality, and empathy significantly enhance customer satisfaction. (2) Customer satisfaction positively impacts repurchase intention. Conclusion: Based on these findings, three strategic recommendations are offered for e-commerce platforms with in-house logistics systems. The research also discusses limitations and future research directions.

• The Journal of the Korea Contents Association
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• v.6 no.7
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• pp.22-30
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• 2006

The goal of the company and profit maximization can be achieved by creating revenue or reducing costs. What can be done by the effort of the firm itself is possible through cost-reduction rather than through revenue-creation. Under this economic situation, one of the best way for cost-reduction is to reduce cost of logistics. But logistics costs of a firm is continually increased because of the various customer-satisfaction, competition. This study considers that logistics cost management system be able to apply business practice through to used only a merit of CVP(Cost - Volume Profit) analysis method for effective decision making. To conclude, this study depicts that logistics cost management according to used a merit of CVP analysis method can provide information useful for making strategy of logistics. In short, It is reduce to more costs of logistics investment than are necessary. and, I will expect a man who charge logistics to improvement, adaptation, and application.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• 2014.06a
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• pp.221-222
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• 2014

Companies are facing challenges to have high competitiveness because of continuous oil price rising and CO2 emissions regulations. Thus, companies are trying hard to construct effective logistics and operation system to achieve high customer service quality and saving cost. Also the ec-friendly idustrial complex is needed. Busan is in process to construct GILC(Global Industry Logistics City) in west Busan province to achieve high competitiveness and support lack of industrial complex. To construct this kind of logistics industrial complex, it needs logistics system through proper policy and freight transportation co-operation. Especially, efficient management through logistics hierarchy construction in industrial complex is very important for low cost and eco-friendly point of view. Therefore, this paper aims to analyze logistics system and suggest operation model to present logistics complex construction base data.

• Journal of the military operations research society of Korea
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• v.32 no.2
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• pp.1-20
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• 2006

In modern marketing environment, we are more interested in logistics as industrial structure is complicated and globalized. Most companies focus on reducing the cost price. So a lot of companies study on cost estimation logistics. However, it Is very difficult to estimate the cost of logistics. Thus they mainly use linear method such as the simple distance of transportation. This study defines the cost of logistics, structure & network of military logistics and proposes the costing estimation model in the logistics. We apply to battle shoes which are the main clothing in the military. In the result, we found some differences on the rate of cost structure between military and civil companies. This study can be used directly to the decision making for optimal military logistics alternatives and contribute to the efficient operation of military budget.

• Journal of the Korean Association of Geographic Information Studies
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• v.9 no.2
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• pp.30-41
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• 2006

This paper proposes an e-logistics system supporting efficient vehicle moving trajectory management. Recent advances in wireless communications have given rise to a number of location-based services including logistics vehicle tracking, cellular phone user's location finding, and location-based commerce. Logistics systems typically entail tracking vehicles for purposes of the logistics center knowing the whereabouts of the vehicles and/or consignments. Moreover, storing and managing location trajectory of continuously moving vehicles and consignments is necessary for supporting efficient logistics plan and consignment. The proposed system is able to manage spatial objects in GIS as well as logistic information in the mobile environment. And for the efficiently managing and retrieving of transporting trajectory of logistics, we extend previous moving object indexing method, TB-Tree, to use multi-version framework and evaluate data updating performance. It is able to apply the proposed method to develop mobile contents services based on continuously changing location of moving object in the mobile environment.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.14 no.12
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• pp.2737-2746
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• 2010

Recently, Logistics industry has emerged a new u-logistics paradigm combines USN / RFID technology. In this paper offers a vehicle history Web-based logistics management system based on the u-logistics paradigm. The design of this system is considered all events processes as a form of recycling and entire system is to modeling based UML of object oriented. Also It was undergone some process to make sure by logistics vehicles identified that RFID based was identified vehicle logistics. To identify logistics vehicle based RFID, identified the logistics vehicles is a process that will determine. The implementation method designed the interface based web which uses in the manager to C/S methods, consideration of the mobility of the system user implements the user GUI based PDA. As well as, In this paper was separated customer, manufacturer, distributor, administrator, drivers, respectively and focuses to raise a system reusability which is implementation by separately for each feature.