• Journal of Distribution Science
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• v.15 no.2
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• pp.111-120
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• 2017

Purpose - Service employees who work at airline check-in counters in airport are typically employed to undergo emotional labor. Emotional labor of airport service employees is an important managerial issue that must be solved. This study attempts to examine the underlying mechanism of emotional labor on turnover intention. It focuses on the consequences of emotional labor of service employees. The purpose of this study is to examine and empirically test how the two-types of emotional labor(deep-acting & surface-acting) of service employees differently affect the level of their job satisfaction and job stress. It also investigates the relationship between job satisfaction, job stress, and turnover intention. For this purpose, first, this study identified the structural relationship between emotional labor, job satisfaction, job stress, and turnover intention. Second, it investigated the mediating effects of job satisfaction between deep-acting and turnover intention. Research design, data, and methodology - To empirically test these structural relationships among research variables, data were collected by a interview from service manager of domestic airline companies and survey from 179 service employees who are working at single domestic airline check-in counters in airports in Korea using a self-rating questionnaire with total 19 items dealing with emotional labor, job satisfaction, job stress, and turnover intention. To test the research hypotheses, collected data were analyzed by confirmatory factor analysis (CFA) and structure equation model (SEM). Results - This study obtains meaningful research results. The results from this study are as follows. First, deep-acting has a positive effect on job satisfaction, whereas, deep-acting has a negative effect on job satisfaction. Second, surface-acting has a positive effect on job stress, whereas, the effects of surface-acting on job satisfaction did not show statistically significant result. Also, job satisfaction has partial mediating roles to the relationship between deep-acting and turnover intention. Conclusions - Based on the results of this empirical study, emotional labor of service employees is one of the key factors influencing their job satisfaction and job stress. In particular, deep-acting is the important factor in emotional labor to increase job satisfaction and reduce job stress. Finally, theoretical, managerial implications, and research limitations are mentioned in discussion parts.

• Korean Institute of Interior Design Journal
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• v.25 no.6
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• pp.61-69
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• 2016

A study on how fire officer's job satisfaction factors influence space satisfaction rates. This article will conduct regression analysis for the study on these three problems. 'What are the factors of fire officer's job satisfaction?', 'Does space satisfaction rates influence job satisfaction rates?', 'Which job satisfaction factor influence space satisfaction rate?' Therefore, variables were set based on the prior study, and before regression analysis was conducted, variables were purified through analysis on primary factor and reliability analysis, and hypothesis test was done via variable calculation. According to the prior study, factors that influence job satisfaction rates are as following; self-regulation of tasks, ethics and responsibility level, relationship with colleagues, job identity. And regression analysis showed that space satisfaction rates do not influence job satisfaction rates. The writer thinks that it's showing that Korean fire officers tend to prioritize colleague relationship and job identity over space improvements. And the factor that influence job satisfaction rates turned out to be the self-regulation of tasks, and the writer estimates that it's reflecting the hierarchical organization culture of current Korean fire officers. Therefore, future Korean fire station design plans need to consider a space plan that provides fire officer's private self-regulation of tasks.

• Journal of Agricultural Extension & Community Development
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• v.31 no.2
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• pp.41-56
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• 2024

This study aims to examine the causal relationshps between self-efficacy and job satisfaction of young farmers by verifying the mediating effect of self-efficacy in the relationship between job ability and job satisfaction of young farmers, and to improve the job ability necessary for agriculture, and to provide implications for the development and operation of curriculum that meets the needs of farmers. To this end, an online survey was conducted on 300 young farmers under the age of 40 among 4-H members in Korea from June 17 to 28, 2022. The results of the analysis to find out the mediating effect of self-efficacy in the relationship between job ability and job satisfaction of young farmers are as follows. First, it was verified that self-efficacy plays a partial mediating role in affecting job satisfaction by verifying whether the job ability of young farmers mediates self-efficacy in the relationship between job satisfaction and job satisfaction. It can be said that the higher the job ability, the more positive the job satisfaction and the more positive the self-efficacy, which ultimately has a positive effect on job satisfaction. Second, as a result of verifying whether self-efficacy is mediated in the relationship between job satisfaction and job satisfaction by sub-factors of job competency in detail, self-efficacy plays a partial mediating role between agricultural production ability, agricultural machine management ability, and job satisfaction, and agricultural management ability and agricultural information utilization ability do not have a direct significant effect on job satisfaction.

• Journal of Fashion Business
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• v.6 no.6
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• pp.12-18
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• 2002

This study was conducted out of necessity for attempting to identify what degree of satisfaction contemporary beauticians having to accomplish this expanded role of theirs had and what factors had an effect on their job satisfaction. Based on the study results, the following conclusion was drawn: 1) It was found that beauticians‘ level of job satisfaction with its components was in the order of 'vocational pride'(3.66), 'human relations'(3.39), 'autonomy'(3.29), 'required job'(3.13), and 'vocational duty'(3.01). 2) It was found that as to the level of job satisfaction according to religions beauticians with Buddhism had the highest level of job satisfaction with each of its components, followed by 'Others'(3.37), 'Christianity'(3.26), 'Catholicity'(3.25) and 'No Religion'(3.24). 3) It was found that as to the level of job satisfaction according to the future plan beauticians saying 'I will stop working at the same time that I marry'(3.68), 'I will continue working'(3.33), 'I will work for several more years'(3.30) and I will stop working at any time depending on circumstances'(3.29).

• Journal of Information Technology Services
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• v.15 no.1
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• pp.179-195
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• 2016

Popular business magazines continue to highlight the employee's emotional intelligence in the organization. The purpose of this study is to explore a mediation mechanism of the relationship between emotional intelligence and job satisfaction in China IT corporation. For this, this study focused on examining the influential relationship between employee's emotional intelligence, Awareness of Self-Emotion, Awareness of other-Emotion, Emotion management, Emotion Control and job satisfaction and the mediating effect of organization culture awareness upon the relationship. Study findings are as follows : First, China IT corporation employee emotional intelligence has a significant positive(+) effect on job satisfaction and is partially supported organization culture awareness. Second, organization culture awareness has partially mediated effect on relationship between emotional intelligence and job satisfaction. In this study, the more employee's emotional intelligence have a positive impact on job satisfaction and organizational culture. We can designing a support program that emotional intelligence and organization culture awareness for China IT corporation employees will have direct influence upon job satisfaction. Employee's great talent to make good use of elements of emotional intelligence that promote the work environment and their's condition and the relationship between employee and employee.

• Journal of the Korea Safety Management & Science
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• v.22 no.1
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• pp.61-68
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• 2020

The purpose of this study was to measure the job aspiration and examine the relationship between that and job satisfaction for wage-earners using the fourth Korean Working Conditions Survey(KWCS). We use the stochastic frontier model for measuring the job aspiration and testing its effect on the job satisfaction. Fstochastic frontier model is introduced to explain that each company potentially produces less than it might due to a degree of job aspiration, measured by decomposing the residuals. In this model framework, it can be regard that the upper bound of the job satisfaction is the ideal frontier, and the bias between the ideal condition and the reality is the job aspiration. If this concept is applicable to the job aspiration, we can measure this bias and investigate a relationship with the job satisfaction. We find that there exists the job aspiration, and it is significantly negatively correlated with the job satisfaction. This result supports that if job aspiration increases, job satisfaction level decreases.

• East Asian Journal of Business Economics (EAJBE)
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• v.5 no.4
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• pp.50-66
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• 2017

Purpose - The purpose is to identify a structural effect relationship among a hotel chef's personal competency, job satisfaction and customer orientation. Moreover, this research tries to provide implications regarding effective human resource management strategies based on competency to strengthen job satisfaction and customer orientation by testifying the effect relationship of job satisfaction with the relationship between personal competency and guest orientation. Research design, data, methodology By targeting chefs working in five starred hotels in Seoul, the surveys have been distributed from April 1st of 2017 to April 20th of 2017 (approximately 20 days). Out of 300 distributed surveys, 250 were collected, and 246 were used, excepting 4, unhonestly answered. Results - It has been analyzed that a hotel chef's personal competency, self-control ability, customer orientation competency, interpersonal relation competency, gumption, and professional competency has a significant effect on job satisfaction, however, it has been identified that gumption has no impact on job satisfaction. Job satisfaction has a significant impact on customer orientation. Lastly, there is a control effect on job satisfaction and customer orientation by organizational commitment Conclusions - It is able to propose the solutions to improve customer orientation, job satisfaction and organizational commitment of a hotel chef and the ways for human resource management.

• Korean Journal of Child Studies
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• v.33 no.4
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• pp.129-141
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• 2012

The aim of this study is to examine the influence of job stress and teacher efficacy on early childhood teachers' job satisfaction levels. Data from 321 early childhood teachers working in kindergarten and child-care centers located in Incheon metropolitan city were collected. The data was analyzed by means of the SPSS 18.0 package. The results of this study were as follow; first, job stress was negatively correlated with job satisfaction. Job satisfaction levels were positively correlated with teacher efficacy. Secondly, job stress had a negative influence on job satisfaction levels. Teacher efficacy had a positive influence on job satisfaction levels. Thirdly, job stress had a directly negative influence on job satisfaction levels. It was also revealed that teacher efficacy had an indirect effect on the relationship between job stress and job satisfaction levels.

• Korean Journal of Human Ecology
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• v.18 no.1
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• pp.65-74
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• 2009

The study was conducted by regression analysis based on a survey with the subjects of 107 daycare teachers working at 120 daycare facilities located in Gyeonggi-do, so as to investigate the influence of daycare teachers' 'job stress' and 'job satisfaction' on their 'psychological happiness'. The results are: first, there was significant difference in job stress(F(3,103)=2.85, p<.05), job satisfaction(F(3,103)=5.88, p<.05) and psychological happiness(F(3,103)=3.52, p<.05) accordant to the kind of work facilities among social demographic variables. In the correlation between 'job stress' and 'job satisfaction', there was negative correlation(r= .-56, p<.(01). Second, in the correlation between 'job stress' and 'psychological happiness', there was negative correlation(r= .-41, p<.001). Third, in the correlation between 'job satisfaction' and 'psychological happiness', there was positive correlation(r= .54, p<.001). In the relationship between 'job satisfaction' and 'job stress', job stress had influence on job satisfaction($R^2$= .43, F=79.42, p<.001). The explanatory power of it was 43%. In the relationship between 'job stress' and 'psychological happiness', 'job stress' had influence on 'psychological happiness'($R^2$= .41, F=21.46, p<.001). The explanatory power of it was 17%. In the relationship between 'job satisfaction' and 'psychological happiness', 'job satisfaction' had influence on 'psychological happiness'($R^2$= 59, F=5457, p<.001). The explanatory power of it was 34%.

• Korean Journal of Human Ecology
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• v.12 no.3
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• pp.303-319
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• 2003

This study was designed to examine the extent of job-related stress and job satisfaction and factors affecting job satisfaction of educare center teachers. Special attention was given to the differences due to the various organizational types of educare centers. Two hundred and twenty two public and private educare center teachers of C city were drawn as samples of this study. Self-administered questionnaire method containing items (m job-related stress, Job satisfaction and socio-demographic background was employed and the data were analyzed with SPSSWlN using descriptive statistics, factor analysis and regression analysis. Findings suggested that the major job-related stresses were related to work experiences, working hours, and the number of on-the-job training opportunities. Work place characteristics such as the total number of children in the class, working hours and wage also affected the level of Job satisfaction. Additionally significant statistical differences were found on the job-related stress and the job satisfaction between teachers in public and private educare centers. In the question of the effect of job-related stress on the job satisfaction, job-related stress explained 12% of work-satisfaction, 33% of satisfaction related to the current working place. Accordingly it was possible to draw a conclusion that educare center teachers' job-related stresses. were not ascribed by personal characteristics but by work-related factors such a, poor administrative support low wage and the overwhelming task related stressors The main stressor of job satisfaction was poor administrative support. Differences on job-related stress and job satisfaction_between among teachers of public and private unit were distinctive throughout the study. These results, implicate that workshops are recommended to help diminish the job-related stress among educare center teachers. It is imperative that enhanced work benefits and improved working environment will in turn enhance the quality of services in educare centers.