• Korea Journal of Hospital Management
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• v.20 no.1
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• pp.39-52
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• 2015

This study provides empirical evidence for the role of IT professional's expertise in hospital IT service encounters. It is posited here that IT professional's technological expertise and business expertise are associated with relationship quality(trust, satisfaction, commitment). Partial least square analyses are conducted, using data collected from 216 hospital workers. The results confirm that technological expertise strongly impacts on commitment and business expertise maintain a strong impact on satisfaction and trust. This study uses a cross-sectional survey as a research method. Longitudinal study seems necessary to further explore how expertise perception is actually formed between IT professionals and users in hospital service environments. The analysis also reveals that it takes time to grow relationship quality. Implications are discussed, and further studies are suggested.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.10 no.5
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• pp.27-43
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• 2015

Ever more so than any other times, today's corporations today face an ultimate issue of acquiring highest work expertise for their employees. However, most of current academic researches try to focus on what factors comprise an expertise while they fail to tackle the very issue of detailed numerical measurement of the expertise factors recommended improvement paths, and goals for each measured expertise level. Hence, this study suggests more objective and highly reliable identification of work competence measurement factors and the correlation among the identified factors. For details, it tries to propose a methodology of expertise measurement by developing into the definition of experts and expertise, reestablishment of expertise factors, determination of reference points of the expertise factors, and weighting of the factors. This measurement methodology finds that it itself has significant correlation with existing work competency level measurement and test tools. Therefore it is identified to justify its effectiveness. Finally, this study proposes an action point of establishing a national expertise architecture and its frameworks for various societies in general.

• International Journal of Advanced Culture Technology
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• v.7 no.3
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• pp.46-51
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• 2019

This study suggests ways to strengthen the expertise by analyzing the problems caused by the lack of expertise of the qualification management body managing the Korean qualifications in the realm of firefighting from the perspective of external signal dependency of capture theory. As a method to prevent the dependency of external signals in capture theory, it is suggested to strengthen the expertise of regulators and strengthening roles and functions of regulator institutions by supplementing education and professional manpower. On this basis, analyzing the problems of qualifications management to the external signal dependency tendency, the researchers in qualification management at the Human Resources Development Service of Korea have a variety of different majors, so understanding and application can be limited if they are working in an unfamiliar area of work. Therefore, in making decisions regarding topics such as policies and roles, suitable alternatives should be found based on external signals. In order to improve this, it is necessary to select firefighting majors in the Korean qualification management of the firefighting realm, to reorganize the job scope to a similar job field of the researcher in charge. It is also necessary to strengthen the expertise of the researcher through various programs, such as mandatory periodic maintenance education in order to understand the work of the researcher.

• Land and Housing Review
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• v.8 no.3
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• pp.123-130
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• 2017

This study aims to empirically verify the impacts of career learning on employability and the mediating effect of job expertise in a public corporation. For the empirical analysis, I surveyed 958 employees(valid respondents) working in a public corporation. And the structural equation modeling(SEM) was used to statistically analize and test the research hypotheses. The independent variable is 'career learning', the dependent variable is 'employability' and the mediating variable is 'job expertise'. The results are as follows. The empirical analysis shows that the positive effects of 'career learning ${\rightarrow}$ job expertise', 'job expertise ${\rightarrow}$ employability' and 'career learning ${\rightarrow}$ employability' are all verified. And the mediating effect of job expertise between career learning and employability is also partially verified. So, all the proposed hypotheses are accepted. From this result, I can clearly suggest that the employees can be growing to professionals with high employability when they retire if they are voluntarily and self-motivated to set up their career plan and to enhance their job expertise. In this context, it is expected that the company should support the employees to continue to strengthen their own expertise in their job place through their mid-long term career learning plan.

• 제어로봇시스템학회:학술대회논문집
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• 1995.10a
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• pp.199-202
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• 1995

The authors experienced some industrial processes which essentially require human expertise. Human expertise for those processes have characteristics in common, and such human knowledge is described from a unified viewpoint in order to utilize it in automatization.

• Journal of Korean Library and Information Science Society
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• v.40 no.3
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• pp.249-270
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• 2009

This study is to search Korean teacher librarians' perception level of expertise and to grope for effective alternatives to promote their expertise, based on it. The result is as follows: Although Korean teacher librarians were well-educated on the information management and its related expertise, they consider that, in site, the expertise on school library education and its management is more important. As a result, this study suggests the law amendment of training teacher librarians, and the improvement of their selection system and in-service training.

• The Journal of Korean Physical Therapy
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• v.35 no.3
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• pp.77-82
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• 2023

Purpose: This study aimed to examine how the expertise and interactivity of a physical therapist impact a patient's intention to revisit a hospital based on trust. Methods: We surveyed 274 patients who received physical therapy in Seoul and Gyeonggi Province to assess their reliability and revisit intentions based on their expertise and interactivity. SPSS 22.0 was used for frequency analysis and reliability verification, while AMOS 18.0 was used for confirmatory factor analysis and model verification. Results: Physical therapist interactivity significantly impacted patients' intentions to revisit based on trust. The physical therapist's expertise had a significant effect on trust but did not demonstrate a significant effect on the intention to revisit. Conclusion: The interactivity of physical therapists has an important effect on patients' intentions to revisit a hospital based on trust. Although therapist-centered expertise can generate trust in patients, it positively affects the intention to revisit the hospital. Therefore, it is suggested that physical therapists' patient-centered expertise and interactivity build patients' trust and are important for revisiting intention.

• Journal of Technology Innovation
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• v.21 no.1
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• pp.331-364
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• 2013

This work aims firstly to analyse the evaluation expertise in the National IT Industry Promotion Agency(NIPA) which is charge of funding and promoting R&D programs in the field of IT industry, a main part of 'Technology Innovation Program for Knowledge Economy' supported by the Ministry of Knowledge Economy. It will also discuss the policy means for improvement of the evaluation expertise of the NIPA. The results show that the evaluation system of the NIPA has been fair in stage of the selection of evaluators and the career management system of evaluators. But it will be necessary for improvement in stage of the surroundings supporting the expertise during evaluation practise. Therefore, in order to improve the evaluation expertise of the NIPA, I suggested and discussed 12 policy means in accordance with the short term perspective and long term one.

• Proceedings of the KSR Conference
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• 1998.05a
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• pp.427-435
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• 1998

In this paper will be presented an algorithm for designing of a railway interlocking table which is a document describing the functional specification of the interlocking device. The ability to produce an interlocking table has been handed down in the signalling engineers society. And the signalling engineer makes the most of his expertise to produce an interlocking table. But, the expertise has not yet been organized into technical system, the core of the expertise is a hard nut to crack. Therefore, we analyze into signal engineering expertise, and propose a generalization of interlocking notion. Also, an algorithm is drawn up based on a train route setting principle to solve practical and general problems by computer And the performance of the algorithm is evaluated for test program based on AutoCAD technology. The evaluation result shows that it can be utilized as the effective algorithm for computer control of the signalling system as interlocking device, that it improved in safety

• Asia pacific journal of information systems
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• v.25 no.3
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• pp.519-539
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• 2015

Customers are now demanding ever better service from customer service representatives (CSRs) to create superior customer service. Accordingly, CSRs are required to have more specialized knowledge and abilities of customer service. This study examines the roles of accumulated customer knowledge in electronic knowledge repositories (EKRs), which a firm has developed for customer service over time to enhance CSRs' work capabilities and work performance, in the context of call centers. To test the proposed research model and hypotheses, we conducted LISREL analysis using 261 responses collected on CSRs working for inbound call centers. The key results are as follows. First, accumulated customer knowledge in EKRs enhances CSRs' knowledge utilization and service expertise during the customer contact. Second, CSRs' knowledge utilization reinforces service expertise. Finally, service quality depends on CSRs' knowledge utilization and service expertise, but it is not directly related to accumulated customer knowledge. Overall, the findings suggest that accumulated customer knowledge in EKRs enhances CSRs' knowledge utilization and service expertise, and thereby leading to superior service quality.