• Title/Summary/Keyword: IT Consulting Service

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Classification of Performance Types for Knowledge Intensive Service Supporting SMEs Using Clustering Techniques: Focused on the Case of K Research Institute (클러스터링 기법을 활용한 중소기업 지원 지식서비스의 성과유형 분류: K 연구원 사례를 중심으로)

  • Lee, Jungwoo;Kim, Sung Jin;Kim, Min Kwan;Yoo, Jae Young;Hahn, Hyuk;Park, Hun;Han, Chang-Hee
    • The Journal of Society for e-Business Studies
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    • v.22 no.3
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    • pp.87-103
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    • 2017
  • In recent years, many small and medium-sized manufacturing companies are making process innovation and product innovation through the public knowledge services. K Research institute provides different types of knowledge services in combination and due to this complexity, it is difficult to analyze the performance of knowledge service programs precisely. In this study, we derived performance items from bottom-up viewpoints, rather than top-down approaches selecting those items as in previous performance analysis. As a result, 74 items were finded from 82 companies in the K Research Institute case book, and the final result was refined to 17 items. After that a case-performance matrix was constructed, and binary data was entered to analyze. As a result, three clusters were identified through K-means clustering as 'enhancement of core competitiveness (product and patent),' 'expansion of domestic and overseas market,' and 'improvement of operational efficiency.'

A Study on the Improvement Direction through the Analysis of the Legal System and Current Process of KONEPS (국가종합전자조달시스템의 제도 및 프로세스 고찰을 통한 개선 방향 연구)

  • Kim, Sang-Min;Lee, Hyun-Soo
    • Journal of Digital Convergence
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    • v.15 no.11
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    • pp.23-35
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    • 2017
  • Since the beginning of 2002, KONEPS(Korea ON-line E-Procurement System) which is known with GePS(Government e-Procurement Service), has become a significant role in Korea public procurement service. This paper focuses on the amendments of the related laws and the practical improvement of inconveniences and inefficiencies in user's' position during the use of KONEPS. We analyzed the case of government procurement by major countries, the detailed process and function of KONEPS, and confirmed the revised procurement laws since the commencement of KONEPS. When a user of KONEPS makes an online purchase at the g2b shopping mall to purchase procurement goods, we analyzed focused on the inconvenience of option selection, user feedback after purchasing, unification of the purchase procedure, compared with general online shopping purchase. This paper suggests practical ways to improve the inconveniences and inefficiencies that arise in the process of procurement and use from KONEPS. It is necessary to study on the construction contracts and the empirical studies based on the questionnaire on the functions of procurement law and research model for the cases used in this study in the future.

Empirical Analysis of Socio-Economic Performance of Social Enterprises: Focusing on social enterprise in Seoul (사회적기업의 사회적·경제적 성과 실증분석 - 서울지역 사회적기업을 중심으로 -)

  • Yoon, Chong-Hye;Na, Kwan-Sik;You, Yen-Yoo
    • Journal of Digital Convergence
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    • v.12 no.5
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    • pp.213-220
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    • 2014
  • The purpose of this present study is to empirically analyze the variables affecting socio-economic performance of social enterprises. For this purpose of 107 enterprises, located in Seoul, was performed under the hypothesis that the authentication properties (authentication type, authentication year) of social enterprises will affect the socio-economic performance. The analysis showed that first; authentication type among the characteristics of social enterprises showed significant effects on the social performance. Second, authentication year among the characteristics of social enterprises showed significant effects on the economic performances. In addition, since the job-creating type showed higher social performance, it would be desirable to raise the certification rate of this type in the future. The analysis implied that longer the years of accreditation, the greater positive effects on the socio-economic performance of social enterprises was shown. Therefore, the present study suggest the need to diversify support policies according to the number of authentication years in order to secure sustainability by maximizing the socio-economic performance of social enterprise because the monolithic support is not very effective for continued growth and self-reliance of social enterprises.

The Moderating Effects on Strength and Opportunity Factors Between Entrepreneurship of Franchisor's CEO and Performance in Hood Service Franchise (외식 프랜차이즈 가맹본부 CEO의 기업가정신과 성과 간에 강점과 기회요인의 매개효과 분석)

  • Lee, Sang Suk
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.13 no.1
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    • pp.131-143
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    • 2018
  • This paper aims to investigate the moderating effects of strength and opportunity factors between entrepreneurship of food service franchisor's CEO and performance in hood service franchise. For analyzing the relationship of them, the entrepreneurship factors categorized with organizational risk taking, innovativeness, and proactiveness from previous researches(Khandwalla, 1977; Miller, 1983; Miller, 1983). Also, strength and opportunity factors classified into detailed subfactor by confirmatory factor analysis. As a result, we found some statistically significant effects between the strength and opportunity factors and entrepreneurship factors, and they sequentially affects to performance. This result means that strength and opportunity factors have a role as a moderating variables. That is, as a presented with previous research, there is verified that entrepreneurship is caused by organizational risk taking, innovativeness, and proactiveness. Also, strength and opportunity factors significantly affect to business performance. Some guidelines for practicing potential food service franchise as a result of this would include; first of all, it is important to support the potential food service franchise consulting approach for some competitive advantage; secondly, effective governmental support programs for food service franchise should be developed for positive impacts of according to these results.

A Case Study on How to Develop a Competency-Based General Education Curriculum (H대학교 교양이수체계 개편 사례 연구)

  • Shin, Young-Hun
    • The Journal of the Korea Contents Association
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    • v.21 no.2
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    • pp.351-361
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    • 2021
  • With the advent of the Fourth Industrial Revolution, the liberal arts education of universities has been called for fundamental innovation in its content and methods. H university has continuously made efforts to improve its general education curriculum with the goal of satisfying students' needs as well as the demands of the times. Its efforts can be summarized as the harmonization of competency-based education and the traditional liberal arts education. In more detail, it has tried to meet the demands of Ministry of Education which requests each university to establish its general education system focusing on key competencies. Simultaneously, it also radically changed its education system based on the guidelines of the Korea National Institute for General Education(KONIGE). The starting point of those changes was the basic consulting by KONIGE in 2017. According to the consulting report, H university introduced comprehensive and overall revision of its liberal arts education curriculum, increasing its liberal arts credit requirements from 22 to 28 credits in 2019. It has also reorganized and reclassified its liberal arts courses by introducing distributive elective classes. In 2020, in accordance with the guidelines of the Ministry of Education, H university altered its curriculum once more in order to establish a competency-based general education curriculum. Under the new curriculum, all requirement subjects are completely matched with key competencies of H university. It also includes newly opened courses and subject areas such as "Social Service" and "Global Citizenship." Through these changes, H university hopes that its general education contributes to fostering students equipped with key competencies, who can face actively this challenging period.

A Study on the MIS curriculum directions and courses based on the MIS identity and IS core competency (MIS 정체성과 IS 핵심 역량 관점의 MIS 교육과정 방향 및 내용에 관한 연구)

  • Chang, Yun-Hee
    • Journal of Digital Convergence
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    • v.10 no.1
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    • pp.253-270
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    • 2012
  • In a rapidly changing IT and business management environment the demand for competent IS personnels is increasing. However, it is ironic that the number of IT and IS majors has sharply decreased as well as the widespread skepticism of IS identity. This research suggests directions to differentiate MIS to other IT majors, diversify IS core competency and make general improvements in MIS curriculum. The research recommend the courses of IS Strategy and policy, ITA/EA, Global IT Management, Emerging Technologies, DW/DM, BI, IT Service Science, Project Management, IT Consulting and integrated capstone which are few in Kore universities. This research also stress the course of soft skills like business communication, team building, analytic/logical thinking, rational problem solving and so on as a important IS competency. The pedagogy of course is important, so the research recommend the internship, mentoring programme, lecturers in industry according to industrial - educational cooperation.

A Study on the Work Type of Machine Learning Administrative Service in Metropolitan Government (광역자치단체의 기계학습 행정서비스 업무유형에 관한 연구 -서울시를 중심으로-)

  • Ha, Chung-Yeol;Jung, Jin-Teak
    • Journal of Digital Convergence
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    • v.18 no.12
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    • pp.29-36
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    • 2020
  • The background of this study is that machine learning administrative services are recently attracting attention as a major policy tool for non-face-to-face administrative services in the post-corona era. This study investigated the types of work expected to be effective when introducing machine learning administrative services for Seoul Metropolitan Government officials who are piloting machine learning administrative services. The research method is a machine that can be introduced by organizational unit by distributing and collecting questionnaires for Seoul administrative organizations that have performed machine learning-based administrative services for one month in July 2020 targeting Seoul public officials using machine learning-based administrative services. By analyzing the learning administration service and application service, the business characteristics of each machine learning administration service type such as supervised learning work type, unsupervised learning work type, and reinforced learning work type were analyzed. As a result of the research analysis, it was found that there were significant differences in the characteristics of administrative tasks by supervised and unsupervised learning areas. In particular, it was found that the reinforcement learning domain contains the most appropriate business characteristics for machine learning administrative services. Implications were drawn. The results of this study can be provided as a reference material to practitioners who want to introduce machine learning administration services, and can be used as basic data for research to researchers who want to study machine learning administration services in the future.

A Study on Influence of Smartphones Business Factors on Customer Satisfaction and Customer Loyalty (스마트폰 비즈니스의 구성요인이 고객만족과 고객충성도에 미치는 영향)

  • Lee, Joong-Bae;Baek, Dong-Hyun
    • The Journal of Society for e-Business Studies
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    • v.22 no.2
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    • pp.19-38
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    • 2017
  • The core of the smartphone business environment is changing from H/W to S/W and with it the paradigm of an enterprise's base of competition is changing from H/W to service. In accordance with this paradigm, in this study we have determined H/W, S/W and telecommunication service as smartphone business factors. The purpose of this study is to first analyze the influence business factors has on consumer satisfaction and customer loyalty. Secondly, to analyze the influence switching cost has on customer loyalty. As a result, the factor that has a notable influence on customer satisfaction turned out to be the H/W factor. On the other hand S/W factor and communication service turned out to have very little influence. In addition, the factors influencing customer loyalty turned out to be H/W factor and S/W factor. Telecommunication service did not have much of an influence. Customer satisfaction turned out to act as mediation effect between H/W factor and customer loyalty. Like the result of other preceding researches, switching cost turned out to have a significant influence on customer loyalty. This study differs from other studies in that while other existing studies analyzed H/W, S/W and communication service separately, this study analyzed the influence H/W, S/W and communication service as a whole has on customer satisfaction and customer loyalty. We speculate that the results of this study would provide some insight both in an academic and practical level for stagnant smartphone industry.

A Study on Digital Humanities Research Guides of Academic Libraries in the U.S. (대학도서관의 디지털 인문학 연구지원 가이드에 관한 연구 - 미국 대학도서관 사례를 중심으로 -)

  • Lee, Jisu
    • Journal of the Korean Society for Library and Information Science
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    • v.56 no.1
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    • pp.297-320
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    • 2022
  • In this study, the current status of digital humanities(DH) research support guide service, which is increasing recently in research-oriented academic libraries in the United States, was analyzed by comparing the contents provided by each institution's Website. Based on the ranking of research-focused academic libraries with the largest volume of books in North America as of 2018-19 in Association of Research Libraries(ARL) statistics, the service contents of 30 institutions providing DH research support guide service were analyzed. The criteria for analysis are 8 components of services presented in previous studies: (1) tools and technology, (2) funding, (3) community, (4) pedagogy, (5) projects, (6) resources, (7) publications and consultations, and (8) workshops and training. As a result of the analysis, it was found that most of the institutions operating the DH research support guide service provided 'DH resources', and more than half of the institutions were providing 'DH tools and technology' and 'DH community' information. In addition, most institutions are operating the DH research support guide service in cooperation with the library itself, on-campus research institutes and centers, or other departments for DH publication and project consultation, so they focused on research support information services through consulting. In the future, discussions on the DH research support guide service operation plan of domestic academic libraries and the competency of service personnel should be continued.

A Study of the Present Conditions and Consideration of Manufacture-Innovative Instruction Methods in Korea (국내 제조혁신 교육방법의 현황과 고찰)

  • Kim, Eun-Bi;Jeon, Tae-Woong;Han, Chang-Hee
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.35 no.2
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    • pp.147-154
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    • 2012
  • In the manufacturing industry, fostering talented workers has become a core activity as well as an important resource leading to manufacturing enterprises' innovative activities, which has come to the fore as one of the biggest success factors for innovative activities indeed. In other countries, there are many researches actively conducted on talent-fostering programs related to manufacture innovation. In Korea, however, manufacturers or several different education agencies don't actively carry out manufacture innovation instructions and have failed to faster special competent workers since their instructions focus on theories most of the time. Therefore, this study was conducted to understand the present conditions of manufacture-innovative instructions in Korea by classifying them in a method of educational technology and to investigate various teaching methods through oversea cases and cases from non-manufacture fields so that it might make a proposal for a better manufacture-innovative instruction method.