• 한국IT서비스학회:학술대회논문집
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• 2006.05a
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• pp.547-554
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• 2006

국내외적으로 차세대 아키텍처인 SOA에 대한 관심이 높아지고 있으며, 수년 내에 SOA가 일반적인 아키텍처가 될 것으로 전망 되고 있다. 하지만, 여전히 많은 기업들이 막연하게 SOA가 현실화 되기 에는 아직은 많은 위험 요소가 있는 것으로 판단 하고 있다. 본 논문에서는 SOA기반 차세대 Architecture에 대한 시나리오 기반의 정성적, 정량적인 검증을 수행 하여 아키텍처적인 관점에서 타당성을 제시하고, SOA를 실제 구축 프로젝트에 적용하기 위한 방안을 제시하여, 이론 및 사상적인 측면에서 벗어나 현실화된 Architecture로써 SOA가 도입 될 수 있도록 하고자 한다.

• Journal of Information Technology Services
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• v.2 no.1
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• pp.35-49
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• 2003

SI(System Integration) Projects need more efficient project processes. Having efficient contracting laws and regulations is one of the critical success factors for SI industry growth. Former researches developed a framework for efficient contracting laws and regulations for SI industry based on the characteristics of SI business and SI industry. However, the effectiveness of the proposed framework has not been analyzed. This paper tests the validity and effectiveness of the proposed framework. Emprical analysis has been performed to show consensus of each interested parties. Developers and outsourcers have some conflicts in several critical issues of SI project processes. However, comprehensive analysis shows overall consensus among interested parties.

• 한국IT서비스학회:학술대회논문집
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• 2006.11a
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• pp.320-326
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• 2006

지식경영의 기본적인 목적은 조직 구성원간에 효과적으로 지식을 공유 하도록 하는 것이다. 지식 경영에 관련된 많은 연구들은 지식 공유가 필요한 상황 및 지식 공유를 촉진시키는 조직 환경에 집중해왔다. 그러나 조직에 속한 개인들이 누구와 어떻게 지식을 공유하는 것이 가장 효과적인지에 대해서는 충분한 연구가 이루어지지 않았다. 본 연구의 첫 번째 주제는 지식 전달자와 지식 수용자간에 지식을 주고 받을 때 전달되는 지식 속성의 질을 결정하는 요인을 규명하는 것이다. 특히 본 연구는 프로젝트를 수행하는 개인간의 지식 공유에 초점을 맞추고 있다. 본 연구의 두 번째 주제는 지식 속성의 구성과 지식 속성이 지식 효용 및 업무 결과의 물리적 그리고 심리적 측면에 어떠한 영향을 미치는 지를 규명하는 것이다. 본 연구는 기존 연구와 달리 지식 속성의 질을 지식 공유의 성공 여부를 결정짓는 중요 요소로 인지한다.

• 한국IT서비스학회:학술대회논문집
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• 2003.11a
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• pp.609-615
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• 2003

본 논문은 레거시 시스템을 컴포넌트 기반 시스템으로 재공학하는 절차 및 기법을 제공하는 마르미-RE의 전체 단계 중 계획 단계에 대한 상세한 프로세스를 서술한다. 계획 단계는 11개의 작업으로 이루어져 있고, 이들은 각각 4개의 활동인 현황 파악, 개선 비즈니스 도출, 개선 전략 수립, 개발 계획 수립으로 그룹핑 된다. 현황 파악 활동은 업무의 전반적인 정보 분석을 통해 조직의 구조와 업무의 흐름 및 문제점을 파악하고, 개선 비즈니스 모델 도출은 유스케이스 모델링과 객체 모델링을 통해 사용자의 요구사항을 수집하여 개선 업무 모델을 도출한다. 개선 전략 수립 활동은 변환을 위한 전략을 수립하고, 마지막으로 개발 계획 수립 활동에서 변환을 위한 프로젝트 계획서가 작성된다.

• Design Convergence Study
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• v.16 no.2
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• pp.223-238
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• 2017

Due to recent increasing of tour, leisure industries, customer's usage of service became more grouped and customer-to- customer interaction became more important. Under these service environment, it is easy to find cases of damaging other customer's service experiences by some customers who use service in selfish manner. Customers called 'Jaycustomer' usually happen in low frequency, but they are serious service failure because they can deliver bad service experience. It seems previous service design tools couldn't handle these cases enough. So it will be good to reinforce to handle these incidents. This study was based on the empirical insights of service design case study by using 'evil persona'. Literature review and survey were performed to find out proper servicescape for 'evil persona'. From analysis, the service environmental factors which affect frequency of negative customer-to-customer interaction were selected. Also, many cases of such negative behavior were gathered and sorted to find types and patterns which affected by selected service environmental factors.

• Journal of the Korean Society for information Management
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• v.19 no.2
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• pp.131-158
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• 2002

The purpose of this study is to suggest the basic data for providing library information services of high quality with clients, by designing the model of MyCyberLibrary and evaluating it. The model of MyCyberLibrary was constructed based on the survey results on the information-seeking behavior of users and on the review of the existing mylibraries'functions. The model is implemented into the prototype system which consists of nine modules. Finally, we evaluated the proposed system via mail questionnaires, and proposed three suggestions to make this system a much more comprehensive and effective one.

• Annual Conference of KIPS
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• 2011.04a
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• pp.329-332
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• 2011

최근 클라우드 컴퓨팅 기반의 IT 서비스가 증가하면서 기업들 사이에 SLA가 중요한 화두로 대두되고 있다. 상업용 SLA 관리 툴들은 어플리케이션 또는 데이터베이스 계층에 계약관련 로직을 내장하고 있다. SLA 규칙들이 구현 로직 내에 암시적으로 표현되어 있어서 유지보수가 어렵고 계약사항을 공유하는 데 많은 어려움이 따른다. 따라서 오늘날과 같은 서비스 지향 아키텍처, 온 디맨드, 유틸리티컴퓨팅, 클라우드 컴퓨팅 환경에서는 전체 서비스를 자동 관리할 수 있는 기술에 대한 연구가 반드시 필요하다. 본 논문에서는 능동문서기반의 ASLM(Active Service Level Management)과 유럽에서 진행 중인 SLA@SOI 프로젝트의 계약서 작성 및 실행에 대한 구현 방법을 비교하였다. 비교결과 유지보수성과 자동화 측면을 고려할 때 계약 규칙 로직을 어플리케이션 로직과 분리한 ASLM의 구현방법이 SLA@SOI 보다 SLA 계약처리 업무에 적합함을 알 수 있었다.

• Information Systems Review
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• v.22 no.1
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• pp.125-146
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• 2020

With the penetration of the Internet and e-commerce, a 'crowdfunding' has emerged as a new way of financing. Crowdfunding has the advantage for a person to able to a simple way to finance her/his an innovative product or service from crowd. However, the success rate for crowdfunding projects is less than half. In this study, we introduce social exchange theory to explore the impact of trust and perceived psychological risk on the intention to participate in a crowdfunding website. Different from previous studies that have focused on a crowdfunding creator, we consider two different perspectives of a project creator and a project supporter. In addition, we compare perceptions of crowdfunding in different cultural contexts by conducting survey in two different countries Korea and Austria. Result shows that trust in recommendation and trust in website have different impacts on the intention to participate from two different perspectives. It also shows that perception of the quality and transparency of information provided by crowdfunding website has greater impact on trust in Korea than that in Austria. In case of perception of psychological risk, it has a negative impact on Austria's intention to create or support a project. On the other hand, it has relatively small impact on the intention to support and does not affect the intention to create a project in Korea.

• Journal of the Korean Society for Library and Information Science
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• v.56 no.1
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• pp.297-320
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• 2022

In this study, the current status of digital humanities(DH) research support guide service, which is increasing recently in research-oriented academic libraries in the United States, was analyzed by comparing the contents provided by each institution's Website. Based on the ranking of research-focused academic libraries with the largest volume of books in North America as of 2018-19 in Association of Research Libraries(ARL) statistics, the service contents of 30 institutions providing DH research support guide service were analyzed. The criteria for analysis are 8 components of services presented in previous studies: (1) tools and technology, (2) funding, (3) community, (4) pedagogy, (5) projects, (6) resources, (7) publications and consultations, and (8) workshops and training. As a result of the analysis, it was found that most of the institutions operating the DH research support guide service provided 'DH resources', and more than half of the institutions were providing 'DH tools and technology' and 'DH community' information. In addition, most institutions are operating the DH research support guide service in cooperation with the library itself, on-campus research institutes and centers, or other departments for DH publication and project consultation, so they focused on research support information services through consulting. In the future, discussions on the DH research support guide service operation plan of domestic academic libraries and the competency of service personnel should be continued.

• Journal of Service Research and Studies
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• v.11 no.1
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• pp.45-58
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• 2021

Requirements engineering can be seen as proceeding with various processes and activities such as extraction, analysis, specification, management, and verification without temporal and spatial constraints in the development environment of information systems that are becoming large and decentralized. Developing requirements well and conducting continuous evaluation and management is the shortcut to success in project management, and it is recognized as a very important matter in relation to requirements in the information system audit. When we conduct information system audit and conducting projects subject to audit, we need to improve the required engineering aspect. Therefore, this study derives inspection items suitable for the target project by referring to the audit inspection manual and audit inspection guide when conducting the current audit, and relates to the required engineering aspect among the contents of the inspection guide for each business type that is the basis for deriving the inspection items were derived for each audit point/audit area for the project management and quality assurance project type corresponding to the inspection items. The suitability of the extracted occupation items was verified through a questionnaire survey by experts.