• Journal of Korean Society of Industrial and Systems Engineering
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• v.23 no.57
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• pp.63-76
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• 2000

In today's competitive, market-driven world, a company's survival rests in its ability to provide quality performance products accompanied by total customer satisfaction. To satisfy the needs of customers, companies strive for defect free performances. This requires companies establish an integrated quality management system based on ISO 9000, ISO 14000, QS-9000, AS-9000, TL-9000, 100 PPM, and six sigma. This paper suggests that how to integrate implementation of quality certification systems and six sigma is an important approach in the continuous quality improvement, and six sigma efforts have become one of the key success approach. Through the various survey of total quality management system approach, it is intended to provide a chance to benchmark or give a cue on how to conduct the quality management innovation.

• Journal of the Korean Society for Library and Information Science
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• v.38 no.3
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• pp.85-101
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• 2004

The revolution of information in information society innovates a lot of business processes. and the renewed processes contribute new paradigms of the 21th century. As one of the revolutions, ISO 9000 becomes a standard for developing efficient quality management systems which provide any-time and any-where environments satisfying customer needs. Thus, it becomes important to research on quality management systems for improving quality in information flowing and service domain. In this paper, we describe the applicable direction and the case study of ISO 9001 : 2000 which establishes quality management systems in the domain and hope to help for the Quality enhancement.

• Proceedings of the International Microelectronics And Packaging Society Conference
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• 2001.07a
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• pp.41-50
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• 2001

• Journal of Korea Port Economic Association
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• v.25 no.3
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• pp.339-360
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• 2009

In recent years, the quality and safety requirements in the shipping industries have been more stringent than the previous requirements. It is essential to effective quality management system which can cope with a change in shipping business environment and improve shipping service performance to get competitiveness in the international shipping market. This study on the focus of the Korean shipping company which provides shipping transportation service examined following issues. First, how each of the key factors of ISO 9001 quality management affects service performance, internal customer satisfaction and customer orientation. Second, how the internal customer satisfaction affects service performance and customer orientation. Third, customer orientation affects service performance.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2000.04a
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• pp.357-360
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• 2000

본 논문은 철의장품(steel outfit) 조선기자재를 생산하는 업체들의 품질경영실태를 분석하여 한국의 철의장품 조선기자재 생산업체의 특성에 맞는 효과적이고 효율적인 품질경영시스템을 개발하고자 한다. 조사 대상업체는 ISO 9000 품질인증을 획득한 부산 경남 인근의 7개 업체로서 최근 99년까지 지난 3년간 실시한 본 심사와 예비심사에 나타난 심사자료를 근거로 분석하였다. 종업원수와 사급여부에 따라 7개 업체를 2개의 그룹으로 나누고 ISO 9000 품질인증의 요구항목별 지적사항의 수에 따른 파레토챠트를 작성하였다. 철의장품 조선기자재 생산업체의 품질경영시스템의 관리에서 ISO 9000 품질인증의 어느 요구항목이 가장 중요한 중점관리항목들인가를 찾아보고 SAS를 이용하여 중요 요구항목들과 업체들의 통계적 관련성을 살펴보았다. 한국 조선업의 세계적인 수주량 선점에도 불구하고 철의장품 조선기자재 산업체들의 수주조건 악화에 따른 단가의 하락으로 점차 열악해져 가는 조선기자재산업의 현실에 적합한 품질경영시스템을 개발하기 위해서 ISO 9001 요구항목에는 포함되지 않지만 조선기자재산업의 품질경영시스템의 특성상 반드시 포함되어야 할 중요한 추가 요구사항들의 구체적인 사례들을 제시하였다. 마지막으로 중요 요구항목별 심사자료 유형별 그룹별 통계적 관련성을 3원 분할표를 이용하여 설명하였다.

• Journal of Korean Society for Quality Management
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• v.28 no.2
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• pp.242-251
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• 2000

The Slovenian management have already for a while been intensely trying to catch up the West. We can not generalize this movement yet, though it can be observed in many companies. According to the latest data, already 30% of all employees in Slovenia are participating in the project of quality. More than 400 companies have ISO 900x certified quality systems (in 1999). Our interest as quality consultants, researchers and auditors is the research of the added value given by the ISO 900x certification process to company. This article shows only some result of the research The influence of ISO 9000 certificate on organisation's competitiveness. The research was conducted in 1998 for Slovenian companies.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.26 no.1
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• pp.54-60
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• 2003

In this research, we investigate the countermeasure of Product Liability through existing research or books for reference about PL and ISO 9001 : 2000 quality management system. And we analyze relation between PL system and ISO 9001 : 2000 Quality Management System after compare ISO 9001 : 2000 and ISO 9000 : 1994. base on this analysis, we integrate the Quality Management System of company and an important factor of PL system in accordance with the product liability law. So we present a general improvable scheme of ISO 9001 quality management system that reduces overlap of quality business and utilize efficiently.

• IE interfaces
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• v.17 no.3
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• pp.349-358
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• 2004

The organizations that adopted ISO 9000:1994 have upgraded to ISO 9001:2000 family through transition period by December, 2003. This paper focuses on the implementation of ISO 9001:2000 QMS in Busan and Kyungnam provinces where most machinery and metal manufacturing companies are located. Based on the questionnaire survey, we calculate ordinal association measures of requirements questions, perform factor analysis, and test three hypotheses to ascertain if there is any difference in implementing ISO 9001:2000 QMS. Results show that a professional manager-CEO maintains QMS general requirements(4.1), work environment(6.4), measurement analysis and improvement general(8.1), and monitoring and measurement(8.2) better than an owner-CEO. In addition, it has been found that customer focus(5.2) and improvement(8.5) are well maintained in companies by internal developmental reasons, and infrastructure(6.3) and purchasing(7.4) are well maintained by companies with long term implementation.

• IE interfaces
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• v.13 no.4
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• pp.688-693
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• 2000

We analyze IS0 9001 audit data and add-on requirements data collected by leader assessors from three leading Korean furniture companies for around three years. We plot a Pareto chart and test the homogeneities for the number of non-compliances and improvement notes across companies. We also fit the data to a loglinear model. Some recommendations with regard to add-on requirements are suggested. The recommendations should be added to IS0 9001 requirements to specifically implement an efficient QMS in Korean furniture industry.

• Journal of the Korean Data and Information Science Society
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• v.19 no.4
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• pp.1191-1200
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• 2008

Recently classroom monitoring is becoming important since the lecture is being held in the classroom and academic institutions are interested in the quality assurance. Some institutions have adopted ISO 9000 systems and constructed monitoring system through measurement, analysis and improvement. In this study quality assurance problems in academic institutions and the requirements of ISO 9001:2000 will be briefly discussed. Next we will investigate how to monitor the lecture in the classroom(in-class) using statistical process control techniques such as control charts. Then case study will be given to illustrate the technique to use appropriate statistics. Finally how to monitor the learning process during in-class and after-class will be proposed.