• 제목/요약/키워드: Human Service Quality

검색결과 578건 처리시간 0.028초

HPLC-ICP-MS를 활용한 잡곡의 비소 화학종 및 위해 분석 (Arsenic Speciation and Risk Assessment of Miscellaneous Cereals by HPLC-ICP-MS)

  • 안재민;홍경숙;김성연;김대중;이호진;신희창
    • 한국환경농학회지
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    • 제36권2호
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    • pp.119-128
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    • 2017
  • 본 연구는 최근 식생활 개선과 더불어 건강식의 원료로 수요가 크게 증가하고 있는 국내 유통 잡곡류에 대한 비소의 농도 수준을 확인하고, 비소를 구성하고 있는 화학종들을 분리 및 정량하여 섭취량에 따른 위해 수준을 확인하고자 하였다. 잡곡 12품목 188점을 현지 수거 후 분석에 활용하였는데, 총비소 분석은 일정량의 시료에 질산과 microwave를 이용하여 전처리한 후 ICP-MS를 이용하여 분석을 하였다. 비소 화학종 분리 및 정량을 위하여 HPLC로 화학종을 선택적으로 분리하고 검출기 역할을 하는 ICP-MS를 결합한 형태인 HPLC-ICP-MS를 이용하여 비소 화학종을 분리 분석하였다. 추출 용매로는 증류수, 말론산, 질산을 이용하여 추출 효율을 비교한 결과 1% 질산이 비소 화학종 모두에서 양호한 추출효율을 보여 최종적으로 1%질산을 추출용매로 선택하였고, 비소 화학종이 적절한 pH에서 전하를 띄는 특성을 고려하여 이동상으로는 ammonium carbonate, ammonium phosphate를 gradient 조건으로 분석하였다. 분석법 검증을 위하여 검출한계, 정량한계, 직선성 및 회수율 모두 AOAC에서 권장하는 기준을 만족하여 총비소 및 비소 화학종 분리 분석 결과에 대한 신뢰성을 확인하였다. 품목별 총비소 평균 농도는 찹쌀 $0.267{\pm}0.090mg/kg$, 검정현미 $0.241{\pm}0.137mg/kg$, 혼합곡 $0.183{\pm}0.045mg/kg$의 순으로 나타났고 무기비소 평균 농도는 찹쌀$0.149{\pm}0.056mg/kg$, 검정현미 $0.136{\pm}0.075mg/kg$, 혼합곡 $0.110{\pm}0.035mg/kg$의 순으로 총비소 결과값과 동일한 순서를 보였다. 총비소와 무기비소 농도의 상관 분석결과 총비소 농도가 높으면 무기비소 농도 또한 높은 농도를 보여 강한 양의 상관관계가 있음을 확인하였다. 위해 평가는 국민건강영양조사 자료(2012)를 근거로 잡곡에 대한 무기비소 위해 정도를 평가하였는데 품목별 무기비소 노출량은 혼합곡에서 $19.91{\mu}g/day$로 가장 높은 노출량을 보였고, 찹쌀 $1.07{\mu}g/day$, 검정현미 $0.77{\mu}g/day$, 보리 $0.13{\mu}g/day$, 콩 $0.11{\mu}g/day$ 순으로 나타났다. 품목별로는 혼합곡이 PTWI 대비 16.89%로 가장 높은 수준을 보였고, 찹쌀 0.91%, 검정현미 0.65%, 보리 0.11%, 콩 0.09%의 순으로 나타났다. 노출량에 따른 위해 수준은 잡곡 12품목 모두 일시에 섭취한다고 가정할 경우 PTWI 대비 18.69% 수준으로, 잡곡류에 대한 무기비소의 인체 노출 및 위해수준은 안전한 것으로 평가되었다.

동료지지가 서비스직원의 자기 효능과 직무성과에 미치는 영향 (A Study on the Effect of Coworkers Social Support on Service Employee's Self-Efficacy and Job Performance.)

  • 양성윤
    • 한국산학기술학회논문지
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    • 제20권1호
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    • pp.304-312
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    • 2019
  • 4차 산업혁명 시대에 서비스기업에서도 각기 다른 다양한 차별화 정책을 내세우고 있다. 기존까지 단순하게 고객을 만족시켜 매출을 높이기위한 방법이 아닌 좀 더 원시안적 시각을 갖고 서비스를 제공하는 직원들의 마인드와 그들이 느끼는 환경에 대한 중요성이 점차 커지고 있다. 서비스기업은 궁극적으로 고객만족, 품질향상, 가치 있는 경영 등 긍정적인 경영성과를 나타내기 위하여 끊임없는 노력을 기울이고 있으며 다른 산업에 비하여 직원에 대한 높은 의존도를 가지고 있다. 따라서 고객들을 직접적으로 응대해야하는 서비스제공자인 직원의 마음가짐과 부여된 환경, 역량 등이 직 간접적으로 고객만족 및 성과에 큰 영향을 미칠 수 있다. 궁극적인 조직의 성과를 높이고 경쟁우위를 갖추기 위해서는 결국 서비스 제공자인 직원들에 대하여 개인역량 개발, 근무환경 지원 등 다양한 형태의 사회적 지지가 중요하다고 할 수 있다. 따라서 본 연구에서는 사회적 지지가 서비스종사원의 긍정심리자본, 창의성, 직무성과에 미치는 영향에 관한 연구에 대한 후속연구로 서비스프로세스 메트릭스 가운데 대량서비스영역인 도매점, 소매점, 학교, 은행 등에 종사하는 직원들을 대상으로 동료지지가 자기 효능감을 통하여 성과에 어떠한 영향을 주는지 살펴보았으며, 그 결과 총 3개의 가설 중 3개 모두 채택되었다. 동료와 전반적인 관계가 원활해지면 자기 효능감 또한 향상되고, 자기효능감이 높을수록 직무성과도 높게 나타나며, 동료와 업무적으로나 업무이외에 전반적으로 의지할 수 있다고 느끼는 경우 직무성과도 높게 나타나는 것을 알 수 있다. 본 연구는 대량서비스영역에 종사하는 직원들을 실증분석 대상으로 한 관련연구는 전무한 실정으로 지금까지 연구와는 좀 더 다른 관점으로 접근하여 서비스기업의 경쟁력을 높이기 위한 인적자원관리 측면에서의 전략을 좀 더 효율적이고 효과적으로 제시하여 관련 시사점을 제시하고자 한다.

한국 한의학교육의 발전방안 (Ways to Educational Improvement of Korean Oriental Medicine)

  • 이선동;한용주;신규원
    • 대한예방한의학회지
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    • 제8권2호
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    • pp.99-113
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    • 2004
  • Problems and current situation of public health globally and domestically were analyzed in this study and based on these findings, ways to improve from western medicine and Oriental medicine can be deduced as follows: 1. Current problems of public health in Korea and the world 1) Increase of diseases resulted from daily habits and infectious diseases, many are at the brink of being ill. Quality of life from extended life span and unbalanced health care must be solved. 2) Natural and societal factors including host factors, public health service, and other external and internal factors play an important role in deciding healthy and being ill. 3) Some of the limits and problems of modem medicine include insufficient academic knowledge and incomplete theory, as well as misled approach to the treatment. Human itself isn't perfect organism and other realistic problems hinder one's well-being. 4) Regardless of western medicine or Oriental medicine, patients were approached as someone with diseases and disorders, and wholistic approach was disregarded. Lack of clinical training, absence of clear educational philosophy and goal are some of the reasons why the education isn't under concrete system 2. Important factors for the medical education and proper direction for the education of Oriental medicine 1) Important factors for medical education - Education should not be limited on the human health and illness, but also cover qualities such as well-being, social welfare, service, and happiness. Every aspects of human life must be considered and attended for more productive outcome. - Basic understanding of humanity must be included in the educational curriculum - Foundation of human diseases and pain are associated with inner life and surrounding causes including family, society, nature, race, culture, religion, politics, and etc., thus the education must be approached to recognize aforementioned criteria. 2) Proper direction for the education of Oriental medicine - Values of Oriental medicine for medical principles and importance of lifehood must be educated. - Educational goal, limits, and levels must be established for the school of Oriental medicine - Respect for life must be the top priorities of educational direction which should lead to solution based education for the human health. Latest medical theory and technology should be accommodated as well as prevention, treatment, and balancing of basic courses and clinical training for optimal education.

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치위생과 학생의 구직효능감과 취업스트레스의 관련성 (Relationship between job searching efficacy and employment stress in the dental hygiene students)

  • 류혜겸
    • 한국치위생학회지
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    • 제16권4호
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    • pp.591-599
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    • 2016
  • Objectives: The purpose of the study is to investigate the relationship between job searching efficacy and employment stress in the dental hygiene students. Methods: A self-reported questionnaire was completed by 235 dental hygiene students in Gyeongnam from September to October 30, 2015. The questionnaire consisted of general characteristics of the subjects (5 items), employment stress (22 items) and job searching self-efficacy (27 items). Data were analyzed by SPSS 20. program. Results: The lower grade students tended to have higher education service quality. Those who were dissatisfied with major had higher schoolwork stress. Poor economic status had a relation to family stress. The employment stress has an effect on job motivation, self-esteem, job skill, and human relation skill. Conclusions: It is necessary to reduce employment stress of the dental hygiene students. That should be provide support of education environment control, opportunity of self-development on improve the self esteem and human relation skill, from freshman to broaden understanding of the majors, for the employment stress coping skill.

인터넷 쇼핑몰에서 화장품 구매시 위험지각에 따른 구매행동에 관한 연구 (Purchase Behavior and Risk Perception in Cosmetics Purchases at Online Shopping Malls)

  • 김주희;하종경
    • 한국생활과학회지
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    • 제19권6호
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    • pp.1003-1012
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    • 2010
  • This study analyzed purchase behavior according to the risk perceptions when customers buy Cosmetics at Internet Shopping Malls. Participants were 232 women in their 20s and 30s with more than one buying experience at an internet fashion shopping mall. Data were analyzed using factor analysis, Cronbach's analysis, cluster analysis, one-way ANOVA and a Duncan test. Results were as follows. Firstly, five factors of risk perception were identified: These were the payment risk, service risk, quality risk, price risk and experience risk. Secondly, customers of internet shopping malls could be categorized into three groups: A low risk perception group, a payment risk perception group and a high risk perception group. Factor analysis showed significant differences between these groups( p<.001). Thirdly, purchase behavior based on the purchase standards, purchase items, information searching were investigated according to the different groups of risk perception of internet shopping malls and results again significant differences between groups (p<.05, p<.001).

Design and Implementation of an Automatic Design Edit System by Lisp Language

  • Park, Hong-Seok;Lee, Chun-Keun;Yeo, Jeong-Mo
    • 한국멀티미디어학회논문지
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    • 제6권4호
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    • pp.714-722
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    • 2003
  • Men's clothing has been recently giving higher market shares to the ready-made clothes rather than the custom-tailored clothes. With many active studies on the human body and design, the ready-made clothes win popularity due to their rapid repairing, various design, and cheap prices, though they are not perfect suitable for some people. Therefore the ready-made has a weak point unable to consider all of the individual physical characteristics. However the custom-tailored clothes ate able to make clothing perfectly suitable lot their customers, though they require longer time-taking and expensive costs. In this context, this paper is design and implementation an automatic design edit system to provide a rapid and cheap service for customers on the ground of the custom-tailored clothes. In other words, this paper intended to use computer systems lot rapidly and precisely providing design dependent on the individual physical characteristics including a distorted bodies, types of the leg, and a height of the shoulder. To do so, the paper using not only studies on the human body and the custom-tailored clothes but also technical know-hows planned design for each individual body by LISP language and automatically process the design through CAD system. Consequently, the rapid and precise processing has reduced inventories and production costs, leading to supplying high quality clothes at lower prices.

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패션 인터넷 쇼핑몰에서의 위험지각과 정보원 활용이 충동구매행동에 미치는 영향 (The Effect of Perceived Risks and Information Sources on Impulse Buying Behavior on Fashion Internet Shopping Malls)

  • 하종경
    • 한국생활과학회지
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    • 제20권5호
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    • pp.1035-1046
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    • 2011
  • The purpose of this study was to investigate the impulse buying behavior of men and women in their twenties, who have experiences of purchasing on internet shopping malls, when they buy fashion products. The data in this study was statistically analyzed using factor analysis, reliability coefficient, and multiple regression analysis using SPSS 14.0. The findings are as follows. First, factor analysis revealed five factors of impulse buying behavior during the purchase of fashion products on internet shopping malls: affective impulse buying, provocative impulse buying, situational impulse buying, reminder impulse buying, and pure impulse buying. Second, factors of perceived risk when purchasing fashion products on internet shopping malls included product quality, payment, service, and economy. Third, sources of information included personal sources of media for fashion professionals, commercials and sponsorship, and promotion. Fourth, the effect of the perceived risk on impulse buying behavior was investigated and the result showed that the perceived risk had a statistically significant influence on impulse buying behavior. Finally, the effect of the information source on impulse buying behavior was investigated and the results showed that the use of information sources had a statistically significant influence on impulse buying behavior.

Prospects of Consumer Life Information

  • Koo, In-Sook
    • 패션비즈니스
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    • 제7권6호
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    • pp.21-31
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    • 2003
  • The CLI(Consumer Life Information) is a new study to unite and create new values recognizing the importance of knowledge and information in information-oriented society based on domestic science and digital technology. The objective of this research is to define academic identity of consuming science and CLI, to analyze the theory, styles, manners, psychology and the concept of consumption, which is the base of consuming life, and to present the direction of CLI with tasks and three major axises of CLI. Nowadays, international order demands new paradigms from human beings. Especially, vision and creation of the values are settled as methodological ways considering the economic power. The CLI should be on the same horizon adjusting social change of pointing values and quality in consuming patterns of diversity and variety. Therefore, I would suggest the ways for the CLI to head for as follows. First, it is to perceive the 3 major Axises & Task of CLI. Second, it is to develope service (experiencing goods) and goods that can lead consuming lives. Third, it is to study merchandising strategy, to create new signs and symbols of goods, and to collaborate of R & D(reseach and developement) and Business. Fourth, it is to head for globalization. Consequantly, this study will be helpful to establish the theory of relationship between producer and consumer in fashion business included research and developments of qualitative goods.

A New Application of Human Visual Simulated Images in Optometry Services

  • Chang, Lin-Song;Wu, Bo-Wen
    • Journal of the Optical Society of Korea
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    • 제17권4호
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    • pp.328-335
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    • 2013
  • Due to the rapid advancement of auto-refractor technology, most optometry shops provide refraction services. Despite their speed and convenience, the measurement values provided by auto-refractors include a significant degree of error due to psychological and physical factors. Therefore, there is a need for repetitive testing to obtain a smaller mean error value. However, even repetitive testing itself might not be sufficient to ensure accurate measurements. Therefore, research on a method of measurement that can complement auto-refractor measurements and provide confirmation of refraction results needs to be conducted. The customized optometry model described herein can satisfy the above requirements. With existing technologies, using human eye measurement devices to obtain relevant individual optical feature parameters is no longer difficult, and these parameters allow us to construct an optometry model for individual eyeballs. They also allow us to compute visual images produced from the optometry model using the CODE V macro programming language before recognizing the diffraction effects visual images with the neural network algorithm to obtain the accurate refractive diopter. This study attempts to combine the optometry model with the back-propagation neural network and achieve a double check recognition effect by complementing the auto-refractor. Results show that the accuracy achieved was above 98% and that this application could significantly enhance the service quality of refraction.

IoMT 기술과 의료정보 보안 (IoMT Technology and Medical Information Security)

  • 우성희;이효정
    • 한국정보통신학회:학술대회논문집
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    • 한국정보통신학회 2021년도 춘계학술대회
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    • pp.641-643
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    • 2021
  • 사물 인터넷 (IoT)은 모든 시장과 산업을 연결시켜 다양한 서비스와 서비스 제공 업체를 위한 새로운 비즈니스 모델을 가능하게 한다. 의료 사물 인터넷 (IoMT)은 의료 발전을 가속화 할뿐만 아니라 보다 인간적인 접근 방식으로 치료를 가능하게 한다. 또한 데이터를 통해 치료 방법과 정밀 의료의 질을 개선 및 적시에 진료를 받을 수 있도록 하며 간소화된 워크플로우를 통해 의료기관의 운영 생산성을 향상시킨다. 하지만 의료분야는 사람의 건강과 생명에 직접적인 영향을 주기 때문에 무엇보다 보안성 확보가 이슈가 되고 있으며 이를 악용하려는 해커들에게 표적이 되고 있다. 따라서 본 연구에서는 의료분야의 IoMT 기술과 보안의 위협요소 및 대응방안을 분석한다.

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