• 한국식품조리과학회지
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• 제25권2호
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• pp.206-218
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• 2009

The study assessed the relationship between brand evidence (e.g., brand name, price/value for money, servicescape, core service, employee service and self-image congruence) and positive/negative emotion and brand satisfaction, and between positive/negative emotion and brand satisfaction in the family restaurant setting. Also, the relationship of positive/negative emotion and brand satisfaction with customer loyalty were assessed. Customers who used five brands of family restaurant in Daegu and Pusan during October of 2008 were surveyed by questionnaires. Brand evidence was positively related to positive emotion and brand satisfaction, and was negatively related to negative emotion. Positive emotion was positively related to brand satisfaction and negative emotion was negatively related to brand satisfaction. Brand satisfaction was positively relatively to customer loyalty. The results indicate that management of family restaurants should focus on brand evidence as a means of increasing profits and sales volume.

• 한국조리학회지
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• 제13권1호
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• pp.1-10
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• 2007

Co-branding of food courts is turning into a trend with the activation of recent entrance of famous restaurants into shopping departments and other large-size buildings. This research analyzes the effects of co-brand food courts on the choices of dining enterprises by dealing with the customers of these newly activated food courts in shopping malls and large-size buildings. By analyzing the effects of the present status of customers' using food courts according to the characteristics of their choices of dining enterprises, food and brand elements were found to have an effect on the restaurant brand recognition of food courts, and price factor was found to have an effect on an visitors' recommendation intension. Therefore, customers who set importance on food and brand elements tend to take the brand of food courts into consideration as well; therefore, the maintenance of food quality and strengthening of brand image are mandatory in case of food court operation.

• 한국실내디자인학회논문집
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• 제22권5호
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• pp.96-105
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• 2013

Branding is a process of building the relationship between a brand and consumers. This process can also happen in a space that reflects brand characteristics, and this kind of branding is called space branding. This way can strengthen a brand image by delivering its profound impressions with synesthetic experiential services for consumers. In terms of brand extension, particularly, it is possible by space branding to apply the image and value of the parent brand to spatial design so as to expect the direct effect of experiential brand recognition. As a result of case analysis for space branding - the scope of which was limited to hotels - specific ways of embodying a brand into space were largely classified into three types: the first is the 'embodiment of visual elements' that directly embodies a brand's logos, colors, forms, and textures into space; the second is the 'experience of brand content' that mainly adopts the way of giving impressions with events or customer services, or of inducing direct experiences combined with exhibition function; and the third is the 'symbolic expression of brand characteristics' that indirectly expresses the strong concept or image of a brand - a type in contrast to the first direct type. These ways of space branding change the general abstract feeling of a brand's qualities into specific spatial experiences, thus now settling as one of the ways of marketing that are direct, strongly sustainable, and the most effective.

• 한국조리학회지
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• 제22권5호
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• pp.167-178
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• 2016

본 연구에서는 한국을 방문하는 외국인들을 대상으로 한식의 브랜드이미지가 한식의 만족도에 미치는 영향을 확인하고 한국 대표음식을 조절변수로 어떤 영향이 있는지 조사하였다. 연구의 조사는 영어를 사용하는 방한외국인 277명을 대상으로 출국하는 외국인과 외국 관광객을 담당하는 여행사 직원에게 설문조사의 목적과 설문 방법에 대해 충분한 설명을 한 후, 그 담당자의 책임 하에 자기기입식으로 설문조사를 했다. 설문조사를 하였다. 연구결과, 한식 브랜드이미지 중 품질안정성, 매력성, 건강증진성은 긍정적인 영향을 미치는 것으로 나타났고, 가족지향성은 부정적인 영향을 미치는 것으로 나타났다. 그리고 한식 대표음식의 식사류를 조절변수로 하여 나온 결과는 가족지향성이 긍정적인 조절효과가 있었으며, 고기류를 조절변수로 나온 결과는 품질 안정성이 긍정적인 조절효과가 있었다.

• 한국프랜차이즈경영연구
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• 제13권2호
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• pp.53-66
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• 2022

Purpose: How to build the attitude on brand is very important, because it affects the positive word of mouth and revisit intention. Brand attachment, brand name, and image congruence play important role on consumer behavior in terms of reinforcing consumers' perception of food service companies and differentiating them from competing brands. Following the planned behavior theory, this paper examines the effect of linking brand attitude to word-of-mouth and revisit intentions in the restaurant sector. Research design, data, and methodology: This paper examines the structural relationship among brand attachment, brand name, image congruence, brand attitude, WOM, and revisit intention. In order to test the purposes of this study, research model and hypotheses were developed. The questionnaire items were modified and used according to the content of this study based on previous studies. All constructs were measured by multiple items tested and developed in the previous research. The study is based on the quantitative method and considered 519 questionnaires fulfilled by customers of restaurants. The data were explored employing the partial least square-structural equation modelling (PLS-SEM). Frequency analysis was conducted to identify the general characteristics of the survey subjects. To measure the reliability and validity of the measurement tools, confirmatory factor analysis was conducted. Structural model analysis was conducted to verify the research model. Result: The findings demonstrate that brand attachment and brand name had positive effects on attitude while image congruence did not have. Also, attitude had positive effect on WOM and revisit intention. Conclusions: This study expands the literature about WOM and revisit intentions. This study expands prior research in a similar field to which the theory of planned behavior (TPB) is applied, and reveals that brand attachment, brand name, and brand image congruence play an important role in developing brand attitude that affect revisit intention and WOM. And provide guidelines on how to enhance competitiveness in the restaurant sector based on understanding of linking brand attitude to customer loyalty and repeat business. By putting into practice these suggestions in the restaurant industry, brands can easily build up their attitude and boost a positive WOM and the intention to revisit.

• 한국산학기술학회논문지
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• 제17권6호
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• pp.192-198
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• 2016

연구의 목적은 광주광역시 지역의 외식업체를 이용한 고객을 대상으로 브랜드 이미지과 브랜드인식 관계의 질(신뢰, 만족)과의 관계를 파악하고자 하였다. 연구목적을 달성하기 위하여 가설을 설정 한 뒤 광주 광역시지역에 거주하는 20세 이상의 성인 남녀를 대상으로 설문조사를 편의표본추출방식으로 표본을 추출하여 설문조사를 통해 실증분석을 실시하였다. 외식업체 이용하는 고객의 브랜드 이미지는 관계의 질(신뢰)에 유의한 영향관계에 있어 상징적 이미지는 신뢰에 유의한 관계를 형성하였으나 경험적 이미지는 신뢰에 대해서는 유의한 관계를 형성하지 않았다. 브랜드 이미지는 관계의 질(만족)에 유의한 영향관계는 상징적 이미지는 만족에 유의한 관계를 형성하였으나 경험적 이미지는 만족에 대해서는 유의한 관계를 형성하지 않았다. 브랜드 인식은 관계의 질(신뢰)에 유의한 영향는 브랜드인식은 신뢰에 유의한 관계를 형성하였다. 외식업체 이용하는 고객의 브랜드 인식은 관계의 질(만족)에 유의한 영향관계는 브랜드인식은 만족에 유의한 관계를 형성하였다. 결과적으로 외식업체의 브랜드 이미지, 브랜드 인지와 관계의 질 간의 관계유효성 검증을 실증적으로 제시하였다는 점에서 매우 중요한 시사점을 제공하였다. 향후에는 한계점을 극복하고 좀 더 심층적이고 구체적인 연구를 통해 유의한 성과를 얻을 수 있는 연구가 수행되어야한다.

• 한국조리학회지
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• 제21권2호
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• pp.11-26
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• 2015

본 연구에서는 커피전문점을 방문하는 고객이 인지하는 종사원의 비언어적 커뮤니케이션이 브랜드 이미지 및 고객만족도에 미치는 영향력을 고찰하였다. 실증연구를 위해 확보된 317개의 표본을 바탕으로 연구모형의 신뢰성, 적합성 등을 검토하였고, 구조방정식 모형을 사용하여 총 3개의 가설을 검증하였으며 모형의 적합도는 ${\chi}^2=434.380$(p<0.001), df=178, CMIN/DF=2.440, GFI=0.886, AGFI=0.852, NFI=0.900, CFI=0.938, RMSEA=0.068으로 조사되었다. 연구결과, 비언어적 커뮤니케이션의 하위 차원인 신체언어(${\beta}=.311$), 의사언어(${\beta}=.242$), 신체적 외형(${\beta}=.382$), 공간적 행위(${\beta}=.481$)는 브랜드 이미지에 유의한 영향을 주는 것으로 조사되었으며, 브랜드 이미지(${\beta}=.217$)는 고객만족도에 유의한 영향을 주는 것으로 나타났다. 이러한 결과를 통해 비언어적 커뮤니케이션은 브랜드 이미지에 영향을 미치며, 결과적으로 고객만족도에 긍정적인 영향을 미치는 것을 확인할 수 있었다. 한편, 비언어적 커뮤니케이션과 고객만족도와의 인과관계에서 브랜드 이미지는 부분적으로 매개역할을 하는 것으로 조사되었다.

• 한국조리학회지
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• 제5권1호
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• pp.175-204
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• 1999

Today, the hotel industry in a whole are facing serious problems with a number of reasons. To overcome this situation, Customer-Oriented Marketing is considered to be a solution for the hotel F & B management, due to the potential of F & B department. The main purpose of this study was to present the Food and Beverage Marketing Mix Strategies suitable for the market characteristics. To achieve the purpose of this study, theoretical and empirical approaches were used. In review of theoritical background, basic concepts and characteristics of hotel F & B, hotel F & B marketing environment, and hotel F & B marketing mix were studied. Based on the theoritical studies and previous studies, F & B marketing mix sub-components were chosen. In this research, F & B 5P's and 1I marketing mix are discussed, they are Product, Price, Promotion, People, Physical evidence and Image. Through the survey, a number of important segment markets are emerged, which lead to essential segment markets ; business, conference and leisure market. F & B marketing mix strategies as follows. First, for the physical evidence mix, to build up the position as deluxe hotels, it is necessary to matte an investment in technical and decorative components. Second, for the people mix, to assure the service quality, the education and training programs for employee are required. Third, for the image mix, to ensure the image of hotel brand strength, the consideration for public area layout, restaurant and bar ambience, and green policy are required. Fourth, for the product and price mix, to differentiate the F & B, it is necessary to offer thorned and ethnic cuisine, and signature restaurants. Fifth, for the promotion mix, to attract more cumstomers, creative and various promotion activities, and long-term investment in customer-oriented marketing are required. There were some limitations in this study. That is, most of hotels don't operate the concrete and effective F & B marketing, have difficulty in getting data base for F & B customer. Despite their limitations, this study add some values to hotel F & B management in that it introduce the service marketing mix strategies to hotel F & B marketing.

• 한국산학기술학회논문지
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• 제20권6호
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• pp.548-556
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• 2019

본 연구의 목적은 식생활라이프스타일과 인구통계적 특성이 외식영양표시 외식업체의 브랜드이미지에 미치는 영향을 분석하여 외식업체의 차별화된 브랜드 이미지 전략을 수립을 위한 마케팅의 기초자료를 제공하는데 있다. 연구분석을 위해 SPSS 21.0 (ver.) 프로그램, 빈도분석 및 기술통계, 요인분석 및 신뢰도분석, 상관관계 분석, 다중선형회귀분석 등을 실시하여 가설을 검증하였다. 그 결과 거주지에서 수도권은 안전추구, 비수도권은 맛추구, 안전추구, 성별에서 남성은 건강추구, 맛추구, 안전추구, 여성은 안전추구일수록 외식영양표시 외식업체에 대한 브랜드이미지가 상승하였다. 연령에서 20대는 맛추구, 30대와 40대는 안전추구, 결혼여부에서 기혼과 미혼 모두 안전추구일수록 외식영양표시 외식업체에 대한 브랜드이미지가 상승하는 것으로 분석되었다. 즉, 식생활라이프스타일이 안전추구, 건강추구일 경우 주거지, 연령, 성별, 결혼여부, 자녀유무와 관계없이 외식영양표시 외식업체에 긍정적인 브랜드이미지를 갖고 있다는 것을 알 수 있었다.

• 유통과학연구
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• 제15권11호
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• pp.83-93
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• 2017

Purpose - The study aims to analyze the VMD(Visual Merchandising) perception factors in recent sporting goods store and clarify the effect of each VMD perception factors on brand image, satisfaction, and customer revisit intention. The VMD perception factors play an important role in attracting and actually inducing sales to the visiting customers. It has investigated the effect of VMD perception on customer satisfaction and revisit intention. It is expected that the company's marketing strategy with VMD will be differentiated and competitive in sports item stores, brand image enhancement, customer retention, and acquisition. Research design, data, and methodology - In order to verify the hypotheses of this study, a total of 380 questionnaires had been distributed. 360 respondents were used in the final analysis excluding 20 respondents' incomplete answers. The SPSS 18.0 program was used and the data analysis was conducted for the demographic characteristics and distribution behavior. Principal Components Analysis was used for the common factor extraction for validity analysis, and factor analysis was conducted to verify such as validity in brand image or brand attitude. As for Multiple regression analysis, was performed to verify and in the research model, and in and , the mediation was defined through the Sobel Test in order to verify the brand image mediating effects on VMD, store satisfaction, and revisit inquiry of sports store. Results - Qualitative research shows that VMD sub-variables such as aesthetic, fitness, and functional convenience influence store satisfaction and revisit intention. As a result of analyzing the mediating effect of the brand image, the more VMD is strengthened, the more brand image is improved and store satisfaction is also increased. Conclusions - VMD enhancement requires a VMD strategy aligned with the company's management policies and objectives, a visual directing and consistent concept that delivers a strong message to customers. The customer actual purchasing behavior is a combination of various factors such as sports item stores' interior design, display, advertisement promotion like POP(Point of Purchase), salespersons and their service quality, so that the VMD image and the brand image must be consistent and a unique strategic plan is required.