• 한국IT서비스학회지
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• 제12권1호
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• pp.215-227
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• 2013

Currently, improved quality of life has facilitated consumers' indulgence in a diverse range of cultural cuisines. Consequently, the evolvement of the food service industry has been developing itself according to the diversified needs of the consumers. In particular, a great amount of interest has been expressed in a new form of food service known as family restaurants. Family restaurant service providers have begun to provide information regarding family restaurant usage, including various foods and services, through their websites in order to yield better service to consumers. For family restaurant service providers, comprehending the consumers' purpose of using the company's websites is a crucial managerial issue and it plays an important role in the development of good marketing strategies. There exists a distinction in websites usage purposes according to the different values of consumers; the hedonic value and the utilitarian value. When consumers gain satisfaction through family restaurant websites usage, this satisfaction extends to word of mouth communication effect. In order to develop good Internet marketing strategies, this study is prepared to assist family restaurant service providers understand the relationships among customer value, usage purpose, customer satisfaction, and word of mouth communication with regards to the family restaurant websites. The results of this study provide useful implications to understand consumer behavior and to develop marketing strategies in a family restaurant websites.

• 지역연구
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• 제6권1호
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• pp.39-55
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• 1990

The principal measure of housing demand is income and the preferences expressed by households through their respective indifference curves. In this context, housing essentially becomes a derived demand, i.e., the household consumes land and a location (or distance-in time and money costs), according to its relative preferences for space, accessibility, and all other nonhousing goods. This paper attempts to deal with both aspects of housing (apartment) demand and household mobility in the Seoul Metropolitan Areas. Housing services will be measured using hedonic regression technique. From observations on the market prices of dwelling units and on the underlying characteristics of housing, one can estimte the relationships between the two empirically. In predicting the probability of the future moves into new towns in the Seoul Metropolitan areas, the best predictors of the future moves into new best predictors are found to be the degree of satisfaction not only with the current residence as a whole, but with some of the major amenities, accessibility and child education. The reasons for moving into new towns are diverse depending on the households' current situation; the most frequently cited is "improvement of housing conditions," followed by "improvement of living environment," "asset improvement" and "home ownership". It appears that people move houses because of a dissatisfaction with their current housing status, relative their income or needs, or a desire to improve their housing and neighborhood amenities, or both. On the other hand, it is clear that the development of new towns in the Seoul Metropolitan Areas should be based on the analysis of housing demand and the pattern of household mobility in Seoul housing market.sehold mobility in Seoul housing market.

• Fashion, Industry and Education
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• 제16권1호
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• pp.1-18
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• 2018

The purpose of this study was to investigate the influence of consumers' regulatory focus on their perceived values of the product as well as shopping process, and willingness to invest resources for online mass-customized products. Data were collected using an online survey from 251 young adult consumers, particularly those who have prior purchase experience of mass-customized products. Interpretation of results indicated that consumers' promotion regulatory focus impacted their perceived values of the product (social, emotional, monetary, and epistemic but not performance), perceived values of the shopping process (hedonic and utilitarian), and willingness to invest more money, time and effort. However, as anticipated, prevention regulatory focus had no significant influence on the dependent variables. Researchers provide crucial implications for brands of online mass-customized products to segment their market based on regulatory orientation, as well as better cater to customer demands by positioning their products as offering benefits that specifically caters to the needs of such consumers.

• 한국의류산업학회지
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• 제21권4호
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• pp.401-411
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• 2019

Non-contact judgment and evaluation for products are increasingly needed along with a rapid environmental change in fashion that sows urgency in the need to implement services that allows users to judge and experience a tactile sense in a fashion product without actual contact. Technological development is required to provide users with syn-aesthetic experiences that integrate the visual, tactile and the auditory. There is also a need to conduct research to increase immersion that provides users with ICT-related experiences communicated through fashion images. The study analyzed demands for haptic communication technology by Korean users in immersive VR fashion product shopping. Accordingly, it defined haptic communication through literature research, investigated immersion in the VR environment and conducted in-depth interviews for haptic communication applicable to VR shopping. Findings show that hedonic reactions by fantasy, emotion and fun function are an important motive in selecting VR shopping. VR fashion product shopping steps were divided into 4: move to store, search in store, search of product and purchase based on offline store shopping experience. It defined the haptic communication by steps and analyzed the types of the haptic feedback to be implemented. The study results provide basic data for developing haptic communication technology that can enhance e a sense of the presence and immersion experiences that can help lay a groundwork for pilot studies on the convergence of the virtual and the real.

• The Journal of Asian Finance, Economics and Business
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• 제8권2호
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• pp.533-543
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• 2021

This study aims to determine and analyze the effect of social shopping, adventure shopping, value shopping, relaxation shopping, and idea shopping in influencing impulsive online buying behavior moderated by scarcity and serendipity information. The research method used is the quantitative research paradigm using surveys as a medium to obtain primary data. The paper examines the theoretical research model and tested fifteen hypotheses. The questionnaire was developed based on indicators from previous research. A non-probability sampling framework is used in this study. The data collection method uses electronic and online questionnaires to collect primary data with a total sample of 330 taken with the criteria of having made transactions in e-commerce Shopee in the last three months. Data analysis tools using Structural Equation Modelling (SEM) approach. The results showed that 8 out of 15 hypotheses were accepted and supported. The results show that there is a relationship between the value of hedonic shopping, scarcity, and serendipity information on impulsive online buying behavior. Therefore, analyzing the needs of customers, optimizing customer satisfaction, service excellence, website quality, and the ease of use of e-shopping itself especially in the e-commerce industry should be taken seriously nowadays.

• 유통과학연구
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• 제11권12호
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• pp.51-62
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• 2013

Purpose - A pre-study on service quality-based customer value is conducted with the path structure (perceived value of service quality→customer satisfaction→behavior intention) based on the hierarchical model of service quality including interaction and outcome quality, physical environment quality and the SERVQUAL model of process quality, namely, reliability, responsiveness, assurance, empathy, and tangibles. In addition, customer value in the service industry is studied by dividing into the two-way structure of utilitarian and emotional values. This study classifies customer values of family restaurants through the customer value model based on the 4×4 matrix needs system of Jeon and Kim (2009). It illustrates the path structure of customer value→customer satisfaction→behavior intention targeting college students in order to generalize the customer value system of family restaurants. Research design, data, and methodology - This study established seven hypotheses based on the relationship between each type of customer value (food quality, convenience, social, emotional, interior quality, service encounter, and purchasing) and customer satisfaction, and the relationship between customer satisfaction and behavior intention. The study data were collected from students in the Department of Business and Tourism at Kimpo University. In all, 294 survey papers were returned of the 300 distributed: 253 pieces were used in the final analysis excluding 41 with insufficient and less effective answers. For statistical analysis, the statistics software package SPSS 15.0 was used. Results - The results of the analysis are as follows: first, the customer values of family restaurants are classified by seven customer values: goods quality value, emotional value, convenience value, social value, purchasing value, service encounter value, and inner quality value. Second, emotional value, purchasing value, service encounter value, and inner quality value had positive impact on customer satisfaction. In particular, purchasing value through being included in functional value was not classified in the previous study; however, this study could classify and generalize this value in a new way. Finally, customer satisfaction had a positive impact on behavior intention. This showed that college students had behavior intention - repurchase intention and word-of-mouth - because they could be content with the food items on the menu and the service provided by employees. Conclusions - The main points based on the above-mentioned results are as follows. This study with college students as study subjects could be classified into four dimensions, namely, generic value, usage value, purchasing value, and physical value and seven sub-dimensions on customer values of family restaurants based on a 4×4 matrix needs system. Then, to confirm its generalization, the path structure of customer value→customer satisfaction→behavior intention was verified. While existing pre-studies used simplified values by classifying restaurant values largely as utilitarian value and hedonic value, this study classified various forms of customer value, and that customer value especially could be expanded by adding purchasing value. As a result, it is shown that marketers need to diversify their customer services because this study proved that customer values can be classified in various ways based on customer needs.

• 한국콘텐츠학회논문지
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• 제14권12호
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• pp.935-949
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• 2014

오늘날 기업들은 과거에 비해서 빠르게 변화하는 비즈니스 환경에 직면하고 있다. 이러한 급격한 변화는 기술, 자본 시장 구조 등의 분야에서 관찰되고 있다. 빠르게 변화하는 비즈니스 환경에서 경쟁하기 위해 기업은 지속적으로 소비자의 만족도를 충족시키기 위해 새로운 혁신적인 신제품을 출시하고 있다. 그러나 이미 과거에 성공을 한 제품에 비해서 새로운 혁신적인 제품은 소비자의 기술, 정서적 요구를 충족시켜주는 면에서 높을 불확실성을 가지고 있다. 따라서 기업의 마케팅을 새로운 혁신적인 제품의 실패를 줄이기 위해서 많은 노력을 했다. 이에 본 연구는 멘탈 시뮬레이션이 혁신적 신제품 평가에 미치는 영향을 연구하고 있다. 연구목적을 달성하기 위해 2(멘탈 시뮬레이션 : 과정 / 결과) ${\times}2$(제품 유형 : 쾌락재 / 실용재)의 집단 간 실험설계를 구성하였다. 제품에 대한 평가, 시용의도 및 구매의도에 미치는 영향력을 검증하였다. 연구결과, 과정 시뮬레이션에서는 실용적 제품의 평가가 더 높게 나타났으며, 결과 시뮬레이션에서는 쾌락적 제품의 평가가 더 높게 나타났다. 시용의도와 구매의도 역시도 동일한 방향으로 나타난다는 것을 확인할 수 있었다. 이를 통해 제품 유형별로 상이한 멘탈 시뮬레이션 전략이 필요하다는 것을 확인할 수가 있었으며, 고객들의 인지적 감정적 반응에 대한 숙고와 함께 혁신적 신제품의 출시 및 광고전략을 제시하여야 한다는 것을 논의하였다.

• 유통과학연구
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• 제12권12호
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• pp.75-82
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• 2014

Purpose - Due to the rapidly changing environment, the needs of information distribution are emphasized more than ever before. As information changes to cater to diversity, professionalism, and detailed segmentation, this information is produced exponentially. Many researchers working in intelligence agencies are feeling the need to establish a comprehensive information management and information distribution system in a systematic and more effective manner. Mobile marketing is based on communication when consumers can access information using GPS systems whatever their location may be when they are on a trip. Until recently, Korean companies have been struggling to perform well in the larger mobile tourism information service (MTIS) for Chinese tourists, which is regarded as a blue ocean area. The principal dimensions of the characteristics of a mobile tourism information service were analyzed, and the influence on perceived value and satisfaction was identified. Moreover, the relationship among the variable satisfaction and using intentions was empirically analyzed. Research design, data, and methodology - This study examined the structural relationship among mobile tourism information features, perceived value, satisfaction, and behavioral intentions. It is based on analyzed data from questionnaires involving advanced research. A questionnaire survey targeting Chinese students using a mobile tourism information service in Korea was conducted. A total of 230 questionnaires were circulated, and 221 questionnaires were used for empirical analysis, excluding invalid data. The data were analyzed with structural equation modeling with SPSS 21.0 statistic package reliability analysis, factor analysis, and regression analysis were implemented, and the effects of the mobile tourism information service features on perceived value, satisfaction, and using intentions were presented. Results - First, mobile tourism information service features have a direct positive effect on the practical value, and do not affect the hedonic value. Second, perceived value has a statistically positive effect on satisfaction. Third, perceived value has a positive effect on behavioral intentions. Fourth, satisfaction has a direct positive effect on behavioral intentions. Conclusion - MTIS (mobile tourism information service) involves personal, social, and technical characteristics. We have analyzed the effects of mobile tourism information service on perceived value, and on satisfaction and using intentions. First, the study shows that the characteristics of mobile tourism information service and perceived value in relation to mobile tourism information service usage are important for marketing in the Chinese market. Moreover, after using a mobile tourism information service, the effect on practical value is more than on hedonic value. We could not analyze the program for tourism information service extensively, and used only questionnaires from Chinese students in Korea. In the future, there should be research on the programs for a tourism information service. We expect to study the MTIS program in greater detail, and to improve the quality and reputation of MTIS through the analysis of its program. We hope that this research will allow an evaluation of the relationship between Korea and China regarding MTIS.

• 환경영향평가
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• 제23권5호
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• pp.323-336
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• 2014

본 연구는 헤도닉가격기법(hedonic price method)을 활용한 경기도 남양주시의 2012년도 지가 분석을 통해 수질보호구역으로 인한 경제적 손실을 추정하고, 한강 하류지역에 수혜자부담원칙에 의해 부과되는 물이용부담금 제도에 대한 평가 의견을 제시한다. 분석결과 Double-log 모델이 수질보호구역으로 인한 영향을 추정하는데 보다 적합한 모델인 것으로 나타났으며, 본 연구에서 사용된 Double-log 모델에 따르면 남양주시에 대한 적정 총 보상액은 약 8.6조원으로 추정되었다. (95% 신뢰구간: 약 4.4조-12.4조원) 또한, 영구연금지급방식에 따른 남양주시에 대한 연간 보상액은 약 0.9 조원으로 추정되었으며 (95% 신뢰구간: 약 0.4조원-1.2조원), 이는 추정된 적정 연간 보상금이 2012년에 징수된 한강수계에 대한 물이용부담금 총액 (약 0.5 조원) 보다 높다는 것을 보여준다. 특히, 팔당지역의 국유지를 제외한 수질 보호구역의 면적이 (약 $2,572km^2$) 남양주시의 수질보호구역 면적의 (약 $140km^2$) 18 배가 넘는 점을 고려할 때, 한강상류지역의 재산권 침해에 대한 적절한 보상을 위해 수혜자부담원칙에 따라 하류지역에 부과되는 물이용부담금의 인상이 필요할 것으로 판단된다.

• 산학경영연구
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• 제13권
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• pp.107-132
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• 2000

E-mart, LG-mart같은 대형할인점의 중소토시에의 진입은 중소상인, 재래상가등에 커다란 영향을 미치고 있다. 이러한 현상을 되돌리는 것은 거의 불가능하다. 고객의 욕구와 필요를 만족시키지 못하는 소매업태는 생존할 수 가 없다. 그러므로 이렇게 급변하는 환경에서 소비자입장에서 소매유통경쟁구조를 이해하는 것은 아주 중요하다. 유통경쟁에 관한 과거의 연구들은 전략적 소매믹스변수들을 중심으로 다른 형태의 소매점들을 비교, 분석하는 데 중점을 두었으나, 소비자입장을 고려하지 않았다. 또한 우리는 쇼핑에 대한 의미를 완전히 이해하고 있지 않다. 쇼핑은 실용적 쇼핑뿐만 아니라, 향락적 쇼핑을 포함하는 광의적 개념으로 해석되어야 한다. 소비자들은 소매점 선택시 실용적 측면도 중요하게 여기고, 향락적 측면도 선호한다. 중소상인, 재래상가가 현대적인 대규모 소매업자들과 경쟁할 수 없는 주요 이유이다. 쇼핑장소와 관련하여 거시적 소매업 유통경쟁구조를 이해하기 위하여 세가지 다른 방법들을 이용한다. 요인분석, 다차원 척도법, MCA등이 소매유통경쟁에 관한 소비자들의 지각도를 작성하기 위해 이용된다. 소비자들의 수요가 점차 고금 지향적으로 옮아오고 있기 때문에, 백화점과 대형할인점들은 주요 경쟁자이지만, 소비자들이 선호하는 형태들로서 주요한 유통형태가 되고 있다. 그러므로 중소상인들, 재래상가는 급격한 변화없이는 생존하기 힘들다.