• 간호행정학회지
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• 제13권2호
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• pp.231-241
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• 2007

Purpose: The purpose of this study was to identify the effects of nurse's internal marketing on job satisfaction, turnover intention, and customer orientation. Method: The subjects were 559 nurses were working in 3 general hospitals. The data were collected from October 20 to November 15, 2006. For data analysis, descriptive statistics, Pearson correlation coefficient, stepwise multiple regression were used. Results: The mean score of the total internal marketing was 2.68, communication 3.03, vacation and suspension from office 2.64, education and training 2.60, reward system 2.56, work environment 2.53, and employment benefits 2.38, total job satisfaction was 2.96, turnover intention was 3.10, and customer orientation was 3.76. 'Internal marketing', and total subcategories of internal marketing were positively related to job satisfaction. 'Internal marketing', and total subcategories of internal marketing were negatively related to turnover intention. 'Internal marketing', 'communication', 'vacation and suspension from office', 'education and training', and 'work environment' were positively related to customer orientation. Conclusion: Through this results, to increase job satisfaction and customer orientation and to decrease turnover intention, it is necessary to concentrate on improving internal communication and reward system in the internal marketing strategy.

• 한국직업건강간호학회지
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• 제13권1호
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• pp.30-39
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• 2004

Purpose: This study was performed to identify the factors of the job stress and to analysis affecting job satisfaction in clinical nurses, using the Job Stress Model by the National Institute for Occupational Safety and Health (NIOSH). Method: Data collection was done from July 21 to July 30, 2003. The study was involved in 203 nurses who work at the hospital. It was examined the self-recording questionnaire about general characteristics, work-related factors, non-work factors, instrument revised by NIOSH Job Stress questionnaire translated by the Korea Occupational Safety & Health Research Institute(1999). Instrument about shift work was the tool developed by Kim and Gu(1984). Result: Job satisfaction of subjects at an average level with $1.96{\pm}0.37$ score on the basis of 3 points. According to general characteristics, job satisfaction was high in those with older age and married group. According to work related general factors, job satisfaction was high with working career, an officer to higher grade. According to work characteristics factors, job satisfaction was low with much role conflict at work and much workload and much interpersonal conflict. As for the relationship between job satisfaction and non-work factor, job satisfaction was did not show statistically significant differences. As a result of Stepwise multiple regression analysis, job satisfaction was influenced by shift work, conflicts of between group and grade of office. Conclusion: Therefore, it suggests that the nurses need stress management related shift work for improvement of job satisfaction.

• 한국치위생학회지
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• 제3권1호
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• pp.45-57
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• 2003

The purpose of this study is to identify the factors affecting job stress and relationship between dental hygienists personal characteristics and them. Final purpose of this study provides the basic data of dental hygienists interventions to help dental hygienists' job stress reduction program. Data were drawn from a convenient sample of 401 dental hygienists who were working for dental clinic, general hospitals, and university hospitals in Seoul and Kyungi areas. The results were analyzed with spsswin 10.0 and the conclusion is as follow: 1. General special quality distribution of dental hygienist is 25-59 and respondent who work in the dentist's office by maiden less than was most. 2. The dental hygienists' job stress was 2.68, it indicates considerably high compare to normal another groups. 3. 'By work, feel fatigue' appeared highest by 3.60 in 5 points full marks from item of business amount connection stress. 4. Only business amount connection stress was expose that is significant in relation with job stress and individual character type. 5. Age, dependent's number, faith, character type variable appeared to keep in mind for connection factor which influence in job stress. 6. Job stress connection factor by character type was expose by variable savages significant thing 'that do work year all as dental hygienist' in A type.

• 한국재난정보학회 논문집
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• 제4권2호
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• pp.40-50
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• 2008

The purpose of this study is to analyze the job of the security and secretary, to offer useful basic data throughout human resources management by withdrawing the ability required from the security and secretary based on the analyzed results. In this regard, this study intended to look into the job of the security and secretary, the necessary ability for the job of the security and secretary. To achieve the research goals, the study selected the research participants, composed of 5 secretaries for security with more than 5-year careers after graduating from a security and secretarial service department in a college and conducted an in-depth interview with them concerning their jobs. The in-depth interview data from the 5 participants was applied with a classification analysis used by Spradley (1980). In order to enhance the dependability and validity of the research, the study held an expert meeting composed of 2 persons with a doctoral degree in securities service studies and 1 person with a master's degree in secretarial information studies, twice. Also, the study drew results concerning the job of the security and secretary and the necessary ability of the job. Though the above process, the following conclusions were drawn; the job of the security and secretary includes the areas of job safety, a housing residence job, a health care job, an interpersonal relationships job, an assistant' s job, document and office works, general affairs, and an education job. The necessary ability for the job of the security and secretary involves martial arts abilities, risk management ability, the strict keeping of secrets, decision-making ability, information processing ability, foreign language proficiency, understanding other cultures, communications skills and office work ability.

• 한국치위생학회지
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• 제4권2호
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• pp.209-223
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• 2004

The purpose of this study is to help dental hygienist's efficient work and 10 use this data as basic material for quality improvement of medical treatment by identify and analyze dental hygienist's job-stress and self-conception. This data was surveyed by 197 dental hygienists who working at Dental Clinic, Dentist's office, and Dental Dept on the General hospital in Daegu area. The result as follow. 1. General characters of dental hygienist who participated this survey was mostly less than 25years old and works in the Dentist's office. 2. The dental hygienist's job stress average 259, self-conception was average 3.06. 3. A stress degree by the primary factors appeared that the stress related to Role-conflict was the hygienist. On the other hand, stress related to employees was the lowest. 4. Concerning the stress of respondent's expert knowledge or technique, there exist statistically significant relations in age(p=0.000). Total period of work(p=0.000)), marriage(yes or no)(p=0.012), number of job movement(p=0.024). 5. Concerning the mutual analyze between stress by the primary factors and self-conception, there exist statistically significant relations in stress from expert knowledge or technique(p<0.05, r=0.l53), conflict with patient(p<0.001, r=0.347), conflict between dentist and patient(p<0.05, r=0.159), relationship with employee(p<0.05, r=0.l83). In conclusion, there were significant relations between job-stress and conception. The study of program development for the self-conceit, positive attitude and self-conception are highly required to help dental hygienist's efficient work.

• 한국안전학회지
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• 제22권3호
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• pp.65-73
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• 2007

This paper presents the safety performance of Korean domestic construction companies including the characteristic and current status of safety management actions of the firms. Safety performance both at the head office and job sites of each construction companies, which are divided four groups by construction capacity ranking, are investigated. General recognition that there is a wide difference of safety performance among domestic construction companies by construction capacity ranking was confirmed by comparing the safety performance at the head office and the job sites of the companies under the study. Data analysis shows that the safety performance of the group I and II has the largest difference, and this difference of the group II and III and group III and IV are gradually decreased, respectively. This paper presents the safety performance improvement measures, which is applicable to safety management components consisting of both the head office and job sites safety management systems of each group (e.g., I, II, III and IV) suffering the lack of safety performance.

• 한국실천공학교육학회논문지
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• 제2권1호
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• pp.135-145
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• 2010

본 연구는 직장인의 직무만족과 자아정체감 및 심리적 안녕감이 서로 어떠한 관계에 있는지 알아보는 데에 목적이 있으며 이를 통해 직장인의 심리상담을 위한 기초 자료를 제공하고자 하였다. 이를 위해 서울과 경기, 인천지역의 직장인 264명을 대상으로 직무만족, 자아정체감, 심리적 안녕감의 정도를 측정하고, SPSS 12.0을 사용하여 상관분석과 회귀분석을 실시하였다. 그 결과는 다음과 같다. 첫째, 직무만족은 심리적 안녕감의 긍정적 대인관계 및 자아정체감의 목표지향성과 다소 높은 상관을 보였으며, 자아정체감은 주도성을 제외한 모든 변인이 심리적 안녕감과 정적 상관을 보였다. 둘째, 직무만족은 심리적 안녕감의 대인관계, 자아수용성, 삶의 목적, 개인적 성장에 영향을 미쳤으나 자율성과 환경통제력에는 영향을 미치지 않는 것으로 나타났다. 셋째, 자아정체감의 하위요인 중 주도성은 심리적 안녕감의 하위 요인 중 긍정적 대인관계에 부적 영향을 미쳤다. 넷째, 자아정체감의 하위요인 중 목표지향성은 직무만족에 정적인 영향을 미쳤으며, 정체감 혼미는 부적인 영향을 미쳤다. 다섯째, 직무만족과 자아정체감이 심리적 안녕감에 미치는 영향을 살펴 본 결과 전체적으로 높은 영향을 미쳤으며 특히 하위변인 중 삶의 목적을 높이 설명하고 있었다. 이러한 결과는 직장인들의 직무 만족을 높이고 자아정체감 형성을 높이는 것이 그들의 목표지향에 영향을 미치므로 조직의 성과를 높이는데 효과가 있을 것으로 예측된다.

• The Journal of Asian Finance, Economics and Business
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• 제7권9호
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• pp.477-488
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• 2020

This study provides the empirical testing to test the influences of contemporary leadership styles (i.e., transactional and transformational) on job satisfaction and customer satisfaction as the mediating variable between job satisfaction and customer loyalty. The approach utilized in this study was a quantitative research design using a survey model. The participants of this study were recruited from 160 front-liners in the airline's industry in Indonesia. This study employed 160 front liners (flight attendants, reservation/ticketing, and check-in-counter officers) who worked in Branch Office/General Sales Agent of Indonesian commercial airlines. The studied airlines serve domestic routes based at Soekarno-Hatta International Airport. Furthermore, the data were examined the four developed hypotheses by using Structural Equation Modeling (SEM). The primary results are: First, in the context of job satisfaction, both leadership styles (i.e., transactional and transformational) have similar influences; Second, job satisfaction affects customer satisfaction positively and significant, Third, customer loyalty is driven by passengers' satisfaction when they are utilizing the airline services. The findings imply that the working-role encouragement is essential to maximize the productivity of front-liners to serve their customer well. This research supports on developing the general knowledge based on leadership styles in the context of the airline's industry in managing the human resources strategically.

• 한국기록관리학회지
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• 제12권3호
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• pp.117-136
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• 2012

본 연구는 중앙행정부처 기록전문직을 대상으로 직무 영역을 파악하고 중요도-수행도 분석 기법으로 분석하여 그에 따른 직무 중요도와 수행도를 연구하는 데 목적이 있다. 기록전문직의 역할과 정체성 확보를 위하여 직무에 대한 명확한 분석이 필요하다는 인식 아래, 직무영역 및 요소 분석을 실시한 본 연구는 기록전문직의 직무를 기록물 관리, 기록관 운영, 기록관리 인프라, 기록정보 서비스의 4개의 책무와 19개의 업무, 78개의 업무요소로 파악하였다. 이를 바탕으로 각각의 중요도와 수행도 빈도를 조사하는 IPA기법을 적용하였다. 분석 결과 법령에서 규정하고 있는 업무 영역인 평가 및 폐기 업무가 중요도와 수행도가 가장 높은 순위를 차지하였으며 서비스관련 업무는 중요성과 수행도가 가장 낮게 분석되었다. 전체적으로 1인 1체제의 기록관에서 모든 기록관리 업무를 수행하기에는 과중한 상태로 파악되었으며 조직 내 직무 재배치를 통한 업무량의 조정이 필요한 것으로 분석되었다.

• Journal of Preventive Medicine and Public Health
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• 제30권1호
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• pp.157-170
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• 1997

A cross-sectional study was conducted to investigate the prevalence and risk factors for symptoms associated with sick building syndrome in four office buildings located in Seoul. Information on personal factors, job-related factors, and medical history were collected using self-administered questionnaires modified from the National Institute for Occupational Safety and Health Indoor Air Quality questionnaire in 321 office workers in these buildings. The prevalence of general and irritant symptom groups was higher than the prevalence of dermatologic and respiratory symptom groups. Daily total work time, work time in the office, and work time with video display terminals (VDT) were identified as the risk factors for symptom groups associated with sick building syndrome by multiple linear logistic regression analysis. In conclusion, these results indicated that the symptom prevalence in this study is similar with the results reported from previous studies conducted in other countries and work time and work with VDT are related to sick building syndrome in Korea.