• 대한안전경영과학회지
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• 제14권2호
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• pp.265-276
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• 2012

The purpose of this study is to draw employee support program at the company level through field survey of foreign laborers' satisfaction level of working life. To analyze the factors that determine working life satisfaction, regression analysis was conducted. Satisfaction level of working hours(t=2.469), living environment(t=2.140), post offices/banks (t=3.024) showed a statistically significant. Also these variables, working hours, living environment, post office/banks are verified to be very important for improving the level of their working life. Through these findings we can understand that employee support activities, providing user-guide of bank and post office, compliance with standards for working hours, improvement of the living conditions (accommodation, meals, etc.), the leisure time program support, the children care support and active utilization of foreign workers and strengthen the educational program, are necessary to improve the satisfaction level of foreign laborers' working life in Korea. It is recommended that managers need to recognize that careful consideration of living and working condition could contribute to stable settlement and increase working life satisfaction for the foreign workers at company level.

• 융합경영연구
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• 제9권2호
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• pp.21-31
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• 2021

Purpose: This study aims to provide marketing implications for training and face-to-face service employee communication by analyzing how communication by Korean crews at foreign airlines affects passengers' perception and how this perception relates to airline service quality and customer satisfaction. Research design, data: The collection of questionnaires for the demonstration in this study has collected 300 questionnaires for about a month for Korean passengers who are aware of the presence of Korean crew on board aircraft. Results: The study analyzed the relationship between the communication ability, customer satisfaction, and reuse intention of foreign airlines. An empirical analysis of the relationship between quality of airline service, customer satisfaction, and intention of re-use can suggest the following implications based on the language and non-verbal communication capabilities of the Korean crew working for foreign airlines. Conclusions: We studied the impact of communication between Korean crews working for foreign airlines on the quality of airline service, customer satisfaction and reuse intention. The Korean crew should also work for overseas airlines and consider communication as important and expand their overall foreign language education and communication skills to have a positive impact on not only Korean passengers but also their own citizens.

• Journal of Community Nutrition
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• 제8권3호
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• pp.153-159
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• 2006

The current exploratory study investigates and compares the perceptions of the service quality of in-flight meals through the evaluation of recent consumers (within 2 weeks) of services provided by Korean and foreign-based airlines. Twenty (20) items for measuring service quality were categorized into three factor dimensions of 'food quality', 'employee service', and 'professionalism'. Among these, 'employee service' was rated highest by Korean and foreign-based airlines. When items representing each service quality dimension were analyzed and compared, only the 'food quality' dimension of Korean-based airlines was perceived higher than that of other foreign-based airlines. Findings also revealed a spectrum with some items with higher or lower mean values within each service quality dimension. Results of this study can expectedly be used to benefit both from a theoretical and practical point of view by providing empirical data that measure the service quality of in-flight meal service.

• 한국콘텐츠학회논문지
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• 제6권7호
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• pp.119-126
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• 2006

본 연구의 목적은 국내 외 브랜드 외식업체에서 근무하는 종사원의 직무 만족도를 비교하여 효율적인 인적자원관리 방안에 대한 가이드 라인을 제시하고자 한다. 국내 외 브랜드의 종사원 모두 외식업에 대한 높은 비전, 자부심, 업무만족을 높게 인지하고 있는 반면에 임금조건은 매우 낮게 인지하는 것으로 나타났다. 국내브랜드 외식업체의 종사원의 전반적인 직무만족도는 높은 편인 반면에 이직의도는 해외브랜드에서 높게 보이고 있다. 첫째, 생산성에 대한 보상, 종사원의 만족수준을 지속적으로 평가하고 모니터링 해야 한다. 둘째, 조직의 경영성과를 성취하기 위해서 차별화된 수준으로 종사원 개발 프로그램을 관례화해야 한다. 셋째, 종사원 기술의 지속적인 개발과 동기부여를 위한 자기개발 기회를 제공해야 한다. 넷째, 정기적으로 상사와 부하직원이 각각의 고충을 토론한 비디오 교육 프로그램을 활용한다.

• 한국유통학회지:유통연구
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• 제11권2호
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• pp.81-96
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• 2006

본 연구는 국내 할인점과 외국계 할인점에 종사하고 있는 종업원들의 윤리의식과 기업의 윤리적 가치에 관해 분석하였다. 지금까지 외국 기업에 비해 윤리경영에 대한 인식이 상대적으로 낮고 도입시기도 늦었지만, 분석결과 국내 할인점 종업원들의 윤리의식이 외국계 할인점에 종사하는 종업원들 보다 높은 것으로 나타났다. 또한 기업의 윤리적 가치에 관해서도 국내 할인점이 외국계 할인점보다 높게 나타났다. 이는 그동안 국내의 각 기업들이 윤리 현장, 윤리경영강령과 같은 윤리경영의 실천을 위해 많은 노력을 기울여온 결과로써 종업원들의 윤리의식 뿐만 아니라 자신의 기업이 윤리적 가치를 중시한다는 것을 느낀 결과라고 할 수 있다.

• The Journal of Asian Finance, Economics and Business
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• 제8권4호
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• pp.1033-1045
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• 2021

Corporate social responsibility for employees is associated with employees' requirements related to the work and the organization's ability to meet such needs. The study aims to examine the impact of corporate social responsibility for workers on employee management effectiveness amongst businesses in Vietnam. Using the quantitative method, through SEM linear structural model analysis, the research surveys 619 samples of employees at businesses in Vietnam. The study results show that corporate social responsibility for workers has both a direct and indirect impact on the effectiveness of employee management through intermediary factors such as organizational identity, organizational commitment, and knowledge sharing of employees. In addition, the study also demonstrates that commitment has a positive correlation with both organizational identification and knowledge sharing of employees in the businesses. On that basis, the study proposes several recommendations to improve employee administration efficiency. This study's findings have shown the importance and impact of corporate social responsibility in many respects on employee administration efficiency. These are meaningful contributions in theoretical and practical aspects that help businesses get a more in-depth insight into employee administration and the need to care and promote corporate social responsibility for employees, which is an important basis for further research.

• 한국프랜차이즈경영연구
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• 제7권2호
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• pp.5-14
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• 2016

Purpose - Competitive industry structure and recent economic depression challenge a survival of Korean small- and medium-sized food franchising companies (SMFCs), albeit the explosive growth of the Korean food service industry for last few decades. Against this backdrop, it examines how these SMFCs overcome liabilities of smallness and resource scarcity to strengthen competitive advantage in the market. To tackle this, in this article we focus on corporate entrepreneurship and human resources as a knowledge-based asset for these SMFCs. Furthermore, the ratio of employee turnover is high in SMFCs. We view that such brain-drain may result in poor performance of the Korean SMFCs. As such, we pay attention to the role of organizational commitment to an organization as a solution for enhancing individual-level employees' loyalty toward their organization. Research design, data, and methodology - Our research question is to what extent corporate entrepreneurship (i.e., innovative organizational culture, organizational autonomy, and administrative innovation) affects an individual-level attitude toward the organization and, in turn, employee creativity and satisfaction in the Korean SMFCs context. We collected data from employees in SMFCs for three months. A total of 126 valid questionnaires were collected, and analyzed the data using partial least squares path modeling. Results - The reliable and valid measurement model feed into testing the structural model. Our findings suggest that innovative organizational culture and organizational autonomy positively affect employee commitment. Particularly, organizational autonomy has a greater effect than innovative culture on employee commitment. However, the relationship between administrative innovation and employee commitment is not significant. We also find that employee commitment positively affects both employee creativity and satisfaction. Conclusions - Our contribution to the existing franchising business and management literature is twofold. First, the conceptual model includes three antecedents in the organizational entrepreneurship dimension to organizational commitment. Second, we conceptualize organizational commitment as employee commitment, and validate its impact on employee creativity and job satisfaction at an individual performance level. Overall, this article suggests that it is critically important for the Korean SMFCs to develop corporate entrepreneurship in order to facilitate employees' positive attitudes toward their organizations.

• The Journal of Asian Finance, Economics and Business
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• 제8권7호
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• pp.295-302
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• 2021

In the context of economic growth, the banking system has greatly contributed to a substantial rise in living conditions, connecting savings and investment, and economic growth. Since economic reform in 1986, Vietnam's banking system has increasingly expanded in quality and quantity of banks including state-owned, private-owned, and foreign banks. The aim of this study is to evaluate the main factors affecting employee's performance in the banking system in the case of an emerging economy of Vietnam. Using the pilot study by investigating three experts in a few banks in order to correct the questionnaires, and a mega sample data of 170 observations conducted from bank's staffs, and managers in Hanoi capital of Vietnam, empirical results demonstrate that the independent variables included in the model can explain 67% of the change of the dependent variable of employee's performance, and the rest (31%) can be explained by other reasons. Further, motivation (MO), and working ability (WA) have a positive and insignificant impact on employee's performance, reflecting that motivation, and working ability have insignificantly affected employee's performance. In contrast, four factors, namely, welfare, working environment, cooperation, and education have a positive and significant impact on employee's performance in the case of Hanoi, Vietnam.

• 수산해양교육연구
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• 제25권4호
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• pp.836-847
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• 2013

In contemporary society, shipping and fishery industry tend to use Japanese language or Japanese style terminology extravagantly. It becomes a reason of preventing the communications between crews who have been working for many years and the beginners in the ships. Also the crews cannot easily understand the contents of the manuals that is explained in only Korean language. For this reason, the foreign employee have to study Japanese style terminology before begin start their work. I strongly believe that this is one of the major national contempt. It is reasonable to expel Japanese style terminology from the vessel if possible to enable free communications to each other. I inspected and examined about purification of 125 Japanese style terminology that is already examined in the fishing vessels 11 years ago. So, I expect this paper is a research for the eradication of the Japanese style terminology in the Korean fishing vessels.

• 수산경영론집
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• 제28권2호
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• pp.19-38
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• 1997

This article aims to look into the tendency and problems of employing foreign seamen and to suggest the government's tasks followed and the advisable policies in the fishery industry. In the fishery industry, the increase of employing foreign seamen can be expected ; but so far, a number of emerging problems of it have been seen, and since the government's relevant department has dealt with it in a makeshift way, the structure of employing foreign seamen is not systematic and well-coordinated, and the relevant policies of foreign seamen employee latest prepared are not also enough in settling the existing problems. So study of effective foreign seemen policy is needed. The article, therefore, rearranges the desirable viewpoints of effective employment based on discussing the experiences of employing foreignworkers focused on the manufacturing industry. And in compromise and mediation level, the speciality of fisheries are also taken into account. In consideration of desirable viewpoints and speciality of fishery industry, we focus on proposing the tasks of the foreign seamen employment policies, the advisable tendency, and several relevant pending problems in the fishery industry. And then, the limitations, general discussions of the study and themes to be studied are put forth.