• 한국산학기술학회논문지
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• 제16권1호
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• pp.346-353
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• 2015

이 연구는 항공사 객실승무원의 소진이 인구통계학적 특성에 따라 고객지향성에 미치는 영향에 차이에 대하여 연구하였다. 구체적으로 소진이 결혼 여부, 나이, 직위, 근무시간, 월 비행시간에 따라 고객지향성에 끼치는 영향을 분석하였다. 연구결과 나이, 직위, 근무시간 등에서 차이가 나타났다. 첫째, 나이 30세 이상은 비인격화, 30세 미만은 감정적 고갈이 고객 지향성에 부정적 영향을 끼치는 것으로 나타났다. 둘째, 직급에 관계없이 비인격화는 고객지향성에 부정적 영향을 끼치는 것으로 나타났으며, 감정적 고갈은 승무원에게만 고객지향성에 부정적 영향을 주는 것으로 나타났다. 셋째, 근무시간은 8년 이상에서는 비인격화, 8년 미만에서는 비인격화와 감정적 고갈이 고객지향성에 부정적 영향을 주는 것으로 나타났다.

• 대한인간공학회지
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• 제17권3호
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• pp.13-22
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• 1998

Aircraft and the three-dimensional environment in which they operate are not user-friendly for human beings. As a result, maintaining the proficiencies necessary to safely and efficiently fly an airplane are difficult, and costly. The physiological and emotional status of the human element remains crucial in maintaining safe performance by all crew members. In the study of Hagiwara et al.(1993). they called the physiological and emotional status of the human element into the human alertness or physiological activity and stress, fatigue, circadian rhythm, alcohol. smoking, and self-medication are known the major factors that deteriorate the human alertness. Accordingly. this paper deals with the quantitative and objective performance test based on tracking error and reaction time by means of the new computer test program into which the perception-motion system of human beings is applied. Throughout this experiment using performance test, the results suggest that performance capability in state of sleep deprivation 2 hours and alcoholic 0.05~0.06% in blood were more impaired than one in a normal state, and they further showed statistically significant differences between them, which were influenced by impairment factors of body regulation and pilot's grade. We also obtained the prediction value and the 95% confidence interval of tracking error and reaction time at the normal state for the purpose of distinguishing performance capability between the normal state and the abnormal state. And it is expected that the evaluation of human alertness using performance test will be applied to the quantitative assessment of an each pilot's realistic consciousness/attention, and will lead a flight commander to the accurate decision of mission approval prior to a flight.

• 항공우주의학회지
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• 제29권2호
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• pp.67-71
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• 2019

The health of licence holders (flight crew members and air traffic controllers) is recognized as an important element of aviation safety. The medical emergency symptoms that occur during the flight duty period without prior notice can interfere with human performance capabilities and threaten aviation safety. To prevent this, ICAO has been required to conduct a periodic medical assessment process of licence holders including routine analysis of in-flight incapacitation events and medical findings during medical to identify areas of increased medical risk and continuous reevaluation of the medical assessment process to concentrate on identified areas of increased medical risk. The supply and demand of licence holders have become a major issue due to the increase in air traffic around the world, and the pilot retirement age has been extended to 65 years. But, there is no significant change in the aviation medical assessments process. The follow up of the result of medical examination discovered through aviation medical examination is a very important part, but it has not been properly implemented, and the sick leaves and medical inflight incapacitation reporting system should be improved. The management of health risk factors for licence holders must be implemented to prevent aircraft accidents or aviation safety problems caused by health problems. In this paper, we propose the development plan and concrete improvement plan of the health risk management system of licence holders in Korea in terms of aviation safety.

• 대한안전경영과학회지
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• 제11권4호
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• pp.153-159
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• 2009

This study was conducted in search of the acceptance level of air traffic services from domestic airlines pilot's perspective in comparison with male controllers and female controllers. Pilots responded to the questionnaire that female ATC controllers are of significance to male controllers in terms of pronunciation, accuracy of English grammar, attitude and kindness. Besides, The ICAO aviation English proficiency level four test revealed that female controllers were found superior to male controllers in terms of rating scales of holistic descriptors.

• 한국항공운항학회지
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• 제20권4호
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• pp.84-90
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• 2012

Aviation Maintenance Technician(AMT)'s error is not directly link to deficiency which is differ to flight crew's error and it potentially maintains. Due to it usually occur as undesired aircraft state, hazards, like unreported maintenance error or near miss fortunately undetected and are not develop to accident. This could be a crucial influence of an accident occurrence. To remove these hazards, just safety culture should be support that anyone can report about safety problems and person who reported safety problems and hazards like near miss, should not get disadvantages. Also if it is satisfied, they must exempt for punishment and guaranteed for security. Hence, on this study, aviation maintenance site's just culture need to be researched and analysed about improvement for aviation maintenance field's positive just culture.

• 품질경영학회지
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• 제47권4호
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• pp.861-873
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• 2019

Purpose: The purpose of this study is to investigate the effects of organizational culture, personality Traits, work addiction and workplace family conflict on the life satisfaction of Korean Air crew. Methods: The collected data through the survey were analyzed using structure equation model analysis The sample used for the empirical analysis is a total of 578 questionnaires. Results: Empirical analysis summarized next. Organizational culture and personality characteristics have some effects on work poisoning. However, the compulsion of work driven does not affect work-family conflict, Family-Work Conflict does not affect Life Satisfaction. Conclusion: This paper has a contribution in that it extends the range of the academic research concerning Workaholic. Also this paper provides implications on effective human resource management method suitable for airline industry.

• 한국항공운항학회:학술대회논문집
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• 한국항공운항학회 2016년도 춘계학술대회
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• pp.55-63
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• 2016

항공사 종사원의 직무스트레스에 관한 연구는 대부분 항공사 운항승무원을 제외한 객실승무원이나 기타 항공사 종사자의 직무스트레스에 관한 연구가 대부분이어서 본 연구는 항공기의 운항에 있어서 최종 의사결정자라고 할 수 있는 조종사의 직무스트레스를 연구함에 의미가 있을 것으로 사료된다. 최근 운항승무원의 이직증가에 따른 문제를 인식하여 운항승무원이 조직에서 느끼는 직무스트레스 요인과 조직몰입, 직무만족간의 상관관계를 분석함으로써 보다 효율적인 조직 관리 방안의 필요성에 대해 연구하고자 한다. 이를 통해 조종사의 이직의도를 예방하고 관리하여 업무효율을 높이고 나아가 개인의 건강한 삶에 도움이 되는 기초 자료를 마련하고자 한다.

• 기술사
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• 제31권4호
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• pp.64-68
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• 1998

According to some statistics, about 13,000 passenger aircrafts are daily flying over the globe and these aircrafts are struck by a lightning flash at least once a year. But so far we have never heard lightning injured any passengers and crew members got shocked by lightning. The aircraft, lightning and the sky are inseparably related to each other. Accordingly, the aircraft and lightning are also inseparably related to each other. They say lightning is easily attracted to metals and these aircrafts are incidentally made of metal. Aircraft become statically and electrically charged when flying because of the friction with air. A lot of research and investigation to protect aircraft from the influence of lightening have been made since the early days. The following descriptions outline researches and investigations on how aircraft and ships get aways from lightning flashes during the flight or the sail. (Research and Investigation on Aircraft and Ships Get Aways from Lightning Flash)

• 한국항공운항학회지
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• 제8권1호
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• pp.95-109
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• 2000

The analyses of the aircraft accidents across all of the world, including Korea, reported that 70 % of the accidents could be attributed to the faults of pilots' human factors. It implied that the aircraft accidents could be cut down remarkably if the pilots' faults were reduced. In this context, the purpose of the study were to explore and reduce the problems of authoritarian job performance in the cockpit operation of which mainly depended on the captain, though it was supposed that two or more pilots work together as a team. In relation to this, the current worldwide trend of pilot education had tended to emphasize education on the human factors of pilots since the strong recommendation of the International Civil Aviation Organization in the 1980's. From the educational dimension of the pilots, it was attempted to explore a new educational perspective which would enhance the flight crew's performance of the cockpit through improving the courses of the pilot education curriculum and the teaching-learning methods.

• 한국항공운항학회지
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• 제8권1호
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• pp.41-56
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• 2000

In the Aircraft Incident Reporting System(AIRS), It is important to collect and gather date about aircraft incidents by means of systemic methods and make it materials for study in the view point of aircraft accident in the future. Especially, the development of such effective tools can be one of main factors determining whether the investigation of potential accident factors succeeds or fails. For such a reason and the purpose of aircraft accident prevention, the AIRS compatible to each county has been developed early and been adopting now in several countries involving USA. First this study examine the actual condition about investigation method tools of potential accident factors used in several countries and investigation and analyze them, finally present the method which can improve more acceptable forms to flight crew used at the KAIRS(Korean AIRS).