• Title/Summary/Keyword: First Class Hotel

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A Study of the Effect of Customer Quality on Service Quality and Performance with a Focus on Hotel Service (고객의 질이 호텔 서비스 품질과 성과에 미치는 영향에 관한 연구)

  • Lee, Jong-Han;No, Hyeon-Su
    • Journal of Applied Tourism Food and Beverage Management and Research
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    • v.16 no.1
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    • pp.21-41
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    • 2005
  • This study proposes the customer quality a parameter of service quality from a new perspective, develops and evaluation scale for it in relation to service business, analyzes and evaluates the its effect on service quality and performance. First, the concept of service quality and customer quality was investigated in the literatures, to find a basis for its relation to the quality of hotel service. However, previous 1) Among the service quality components, the strongest correlation exists between physical quality and service quality. 2) Hotel quality is most influenced by customer quality, followed by service provider quality and physical quality showing that when customer quality is incorporated as a prerequisite parameter if hotel quality it has the most effect on hotel quality, which is a new result. 3) Customer quality plays a significant indirect role via hotel quality on performance, and the physical quality and service provider quality offered to the customer at a hotel have more direct effect on performance, illustrating the difference in the effect on hotel quality depending on the component of hotel quality. 4) The evaluation of hotel quality and performance becomes more meaningful and valid only when customer quality is included as a prerequisite parameter of hotel quality to strongly interact with service provider quality 5) Comparative analysis of the different qualities according to the hotel class show a significant difference in customer quality, physical quality and service provider quality and performance between first-class and second-class hotels.

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Cooks' Perception of Lighting in Kitchens of Japanese Restaurants in First-Class Hotels (호텔 일식당 주방의 조명 환경에 대한 조리사들의 인식도 분석 - 서울 지역 특1급 호텔을 대상으로 -)

  • Han, Kyung-Soo;Heo, Jun
    • Culinary science and hospitality research
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    • v.11 no.4 s.27
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    • pp.178-197
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    • 2005
  • This study aims at determining what affects lighting environment of a kitchen in a Japanese restaurant in a hotel and at analyzing. cooks' perception during cooking and appropriate lighting they consider to be important in each working area. For this purpose, 196 cooks working in Japanese restaurants in first-class hotels participated in a survey. After analyzing the results, cooks attach importance to illumination during cooking, and the more inappropriate luminosity is in each working area, the lower appropriateness of luminosity recognized by cooks is. And there is strong correlation between lighting environment items and illumination in each working area. The results suggest that cooks working in a Japanese restaurant in a hotel should be provided with good lighting environment appropriate for each working area. On this ground, it is expected that cooks will see their health and productivity improving.

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Evaluation of Corporate Distress Prediction Power using the Discriminant Analysis: The Case of First-Class Hotels in Seoul (판별분석에 의한 기업부실예측력 평가: 서울지역 특1급 호텔 사례 분석)

  • Kim, Si-Joong
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.17 no.10
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    • pp.520-526
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    • 2016
  • This study aims to develop a distress prediction model, in order to evaluate the distress prediction power for first-class hotels and to calculate the average financial ratio in the Seoul area by using the financial ratios of hotels in 2015. The sample data was collected from 19 first-class hotels in Seoul and the financial ratios extracted from 14 of these 19 hotels. The results show firstly that the seven financial ratios, viz. the current ratio, total borrowings and bonds payable to total assets, interest coverage ratio to operating income, operating income to sales, net income to stockholders' equity, ratio of cash flows from operating activities to sales and total assets turnover, enable the top-level corporations to be discriminated from the failed corporations and, secondly, by using these seven financial ratios, a discriminant function which classifies the corporations into top-level and failed ones is estimated by linear multiple discriminant analysis. The accuracy of prediction of this discriminant capability turned out to be 87.9%. The accuracy of the estimates obtained by discriminant analysis indicates that the distress prediction model's distress prediction power is 78.95%. According to the analysis results, hotel management groups which administrate low level corporations need to focus on the classification of these seven financial ratios. Furthermore, hotel corporations have very different financial structures and failure prediction indicators from other industries. In accordance with this finding, for the development of credit evaluation systems for such hotel corporations, there is a need for systems to be developed that reflect hotel corporations' financial features.

A Study on the Characteristics of Interior Materials for the Public Area in the City Hotels - Focused on First Class Hotels in Seoul - (도시호텔 공용공간 실내건축의 내장재 특성에 관한 연구 - 서울시 특1급 호텔을 중심으로 -)

  • Jeun, Uoo-Kyoung;Lee, Chang-No
    • Proceedings of the Korean Institute of Interior Design Conference
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    • 2007.11a
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    • pp.149-154
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    • 2007
  • The city hotel of today lodges and, from eating and drinking putting first cultural exchange, information transmission and sports and the leisure back to be various the open community of the city which equips a composition facility as the market fixation it is being turning out. Like this regional and culture flow scope of the user fall in love, width widely try to be diffused the data about the internal organs re-analysis our country hotel plan the place where it is the actual condition where the system and diverse royal tomb city hotel plan is coming to be demanded regarding very is the actual condition which is insufficient. The research which it sees hereupon from domestic is erected in existing and the city hotel which is coming to be operated re- internal organs in the object it investigate, analyze re- internal organs and new city hotel plan hour to present a plan fundamental data and the guide regarding the internal organs re-quality of the crew-serve space interior construction it could be applied there is an objective of the research by the box sleep.

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A Study on the Spatial Characteristics for the Public Area in the City Hotels Lobby - Focused on First Class Hotels in Seoul - (도시호텔에 나타난 공용부문의 공간 구성적 특성에 관한 연구 - 서울시 특급 호텔을 중심으로 -)

  • 이창노;강건희
    • Korean Institute of Interior Design Journal
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    • no.40
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    • pp.94-101
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    • 2003
  • This study is mentioning about basic information and guide related block types, through a comparison and an analysis of floor types which is shown as function in block types and public interior spaces. For the range of this survey, it is defind in the beginning of 1970' s to the end of 1990' s which was rapidly developed in hotel industry and also is chosen by 12 places in the first class hotels. On the purpose of this study is written by designing the basic information of architectures, new hotels which are built and managed in urban, refer to the survey and analysis of the characteristic in hotel. The following is conclusion by based on pre-survey of the analysis of a plan and a site in these hotels. First, as a result of analysis in block type, there are equally distributed in three types (in-type, combination type, close-type), except a atrium type exception, in 12 hotels(100%). Second, as a result of analysis of function type in public interior space, Con-course type is consist of 7(58%), Hall type is 5(42%) in the type of room in public interior space, in 12 hotels(100%). Third, the type in lobby on space plan are equally shown by the type of lobby in center(4PL.), of lounge in center(4PL.), and a compromising type(4PL.).

Analysis of the Menu from a Japanese Restaurant Using Menu Engineering and Cost/Margin Analysis - A Case of a Restaurant at a First Class (A) Hotel - (메뉴 엔지니어링, CMA분석방법에 의한 일식 메뉴 비교분석 - 특 1급 A호텔 레스토랑 사례 -)

  • Jeong, Woo-Seok;Byun, Kwang-In;Park, Sung-Su
    • Journal of the Korean Society of Food Culture
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    • v.23 no.5
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    • pp.595-604
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    • 2008
  • This study was conducted to evaluate the menu of a Japanese restaurant in a first class tourism hotel. The calculations used for the menu analysis were conducted using MS Excel 2003. Several previous studies have been conducted to analyze menus. For example, Pavesic used of the weighted contribution margins (WCM) and potential food cost (PFC%) to evaluate menus, while Kasavana & Smith used the mix margin (MM%) and unit contribution margin (CM) to evaluate menus. The menu engineering method focused on the customer's viewpoints, while the Cost/Margin analysis method considered the manager's viewpoints. The menus that need continuous keeping Kasavana & Smith (Star) and Pavesic (Standard) included 'Assorted sashimi with side dishes (big), 'Lunch box special', 'Tempura course', 'Broiled Spanish mackerel and side dishes', 'Shrimp tempura', 'Special sushi', 'Seafood Udong', 'Buckwheat noodles'. The results of this study should increase customer satisfaction and profits at the Japanese Restaurant.

A Study on Effective Management & Administration System for Deluxe Hotel Kitchen in Seoul Area. (관공호텔 조리직무의 분업과 통합에 따른 문제점과 개선방안에 관한 연구)

  • 라영선
    • Culinary science and hospitality research
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    • v.1
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    • pp.57-89
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    • 1995
  • Despite prologed business stagnation of both international and domestic economy, hotel business as well as tourist industry has continuously been keeping growing, owing to increase of surplus income and world flowing population. During recent 4 years, growth rate of yearly mean in domestic hotels reached 9.9% and especially that of the superior class hotels 15.2%. In the composition of domestic tourist hotel's revenue, the earnings of guest rooms form 37.4%, on the other hand those of food & beverage 39.9%. This result is that our hotel business is concentrated on its interest in FOOD & BEVERAGE of which productivity per unit dimension can be increased to an unlimited extent and extent and superior class hotels strengthened in F&B are increasing in comparison with European or American hotels which are focused on guest rooms in their management. For value added rate of F&B is low as compared with increase of their earnings, they are interested in the management techniques which focus on rising the rate. As for the cost of Food & Beverage, personnel expenditure forms 36.5% and the direct materials 31.5%. Therefore how to manage personnel and materials costs which compose as much as 68% of total revenue will greatly affect net profit. We can say that an effective management technique in cost of Food & Beverage is one of the most important know-hows in hotel management. Especially management know-how for the Kitchen Department where the most of foods come out makes a great effects on various expenses, productivity and it is the achievement from hotel management. For the most of the hotel's top managers, they don't seriously take the fact that KITCHEN SYSTEM affects greatly total expenditure. This study starts from the point of recognizing the question of fundamental cause affecting tow largest cost elements incurred in Food & Beverage and trying to present an effective kitchen system. To settle the questions raised, I compared and analyzed productivity and cost of food & beverage and unit kitchen centered around superior class hotels in Seoul, which vary in Kitchen Systems. In order to attain the aforementioned study effectively purpose of this study, I compared Room-Service and Coffee-Shop Menu, flow of basic food in the kitchen, extent and result of division of labor and integration in the kitchen, scale of outlet kitchen, productivity, the turnover rate of food in store, food cost rate one another which all vary in Kitchen Systems. All these elements are compared and analyzed each other being divided into two main groups such as①. Main Production kitchen and Banquet Kitchen, and ②. coffee-shop kitchen and Room-service Kitchen. Therefore this study is to point out the problems in managing kitchens of superior class hotels which are different in systems. An effort was made to find out the better Kitchen System for superior deluxe hotels. I emphasize the followings on the proper scale of division of labor and integration of unit kitchen and a disposition plan for outlet kitchens of restaurant. First, KITCHEN SYSTEM as a sub-system of Hotel Management System is composed of sub-systems of outlet unit kitchen. Basic food materials are cooked and served for the guests while support kitchen and out restaurant kitchen interact organically each other. So Kitchen should be considered as a system composed of integrated sub-systems. Second, support and banquet kitchens should be integrated to be managed. And these unit kitchens have to be designed to be placed in the back of banquet rooms area. Third, coffee-shop kitchen and room-service kitchen should be integrated to be managed. Fourth, several unit business kitchens should be place on the same floor. Fifth, main production kitchens ought to be located near the loading duck, food store and large refrigerator. Sixth, considering the limits of supervision, duties should be adjusted as 12-20 cooks in two shifts a day for a sub-kitchen, and 18-30 cooks in three shifts a day so that labor division can be made. Last, I would like to two points for direction and task of future study. Firstly, I compare the effective income and increasing costs each other, which are incurred by increasing the use rate of the second processing materials for foods perched outside and through the results. I can find out the better points of the processing production and circulation system, and then I study this effects made on hotel kitchen system. Secondly, I can point out that more efficient kitchen system shall be established through comparing and analyzing the matter of amount of indirect costs and flow of food in different kitchen systems.

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Assessing Distress Prediction Model toward Jeju District Hotels (제주지역 호텔기업 부실예측모형 평가)

  • Kim, Si-Joong
    • The Journal of Industrial Distribution & Business
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    • v.8 no.4
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    • pp.47-52
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    • 2017
  • Purpose - This current study will investigate the average financial ratio of top and failed five-star hotels in the Jeju area. A total of 14 financial ratio variables are utilized. This study aims to; first, assess financial ratio of the first-class hotels in Jeju to establishing variables, second, develop distress prediction model for the first-class hotels in Jeju district by using logit analysis and third, evaluate distress prediction capacity for the first-class hotels in Jeju district by using logit analysis. Research design, data, and methodology - The sample was collected from year 2015 and 14 financial ratios of 12 first-class hotels in Jeju district. The results from the samples were analyzed by t-test, and the independent variables were chosen. This was an empirical study where the distress prediction model was evaluated by logit analysis. This current research has focused on critically analyzing and differentiating between the top and failed hotels in the Jeju area by utilizing the 14 financial ratio variables. Results - The verification result of the accuracy estimated by logit analysis has shown to indicate that the distress prediction model's distress prediction capacity was 83.3%. In order to extract the factors that differentiated the top hotels in the Jeju area from the failed hotels among the 14 chosen, the analysis of t-black was utilized by independent variables. Logit analysis was also used in this study. As a result, it was observed that 5 variables were statistically significant and are included in the logit analysis for discernment of top and failed hotels in the Jeju area. Conclusions - The distress prediction press' prediction capability was compared in this research analysis. The distress prediction press prediction capability was shown to range from 75-85% by logit analysis from a previous study. In this current research, the study's prediction capacity was shown to be 83.33%. It was considered a high number and was found to belong to the range of the previous study's prediction capacity range. From a practical perspective, the capacity of the assessment of the distress prediction model in the top and failed hotels in the Jeju area was considered to be a prominent factor in applications of future hotel appraisal.

Spatial Elements Characteristics of Urban Hotels with Concours Composition Type in the Public Sector - Focusing on Medium-sized Urban Hotels of Korea and Japan - (공용부문 구성형식 중 콘코스형 형식의 도시호텔에 나타난 공간 구성 요소의 특성 - 한국과 일본의 중규모 도시호텔을 중심으로 -)

  • Lee, Chang-No
    • Korean Institute of Interior Design Journal
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    • v.23 no.5
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    • pp.131-138
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    • 2014
  • The purpose of this study is to examine spatial composition elements of the public sector through medium-sized first class urban hotels of Korea and Japan, the two countries with geopolitical closeness and high cultural and economic correlation, and to provide data needed for devising future urban hotel plans. The scope of this study included case studies on medium-sized first class urban hotels (10 urban hotels with concours composition type in the public sector) located in downtowns of Korea (5 hotels) and Japan (5 hotels). The study was conducted by analysis of drawing based on review of preceding studies and literature, and on-site survey. The results of survey and analysis on physical spatial elements shown in medium-sized urban hotels of Korea and Japan with concours composition type among composition types in the public sector are as follows. First, as a result of analyzing spatial elements of medium-sized urban hotels in the public sector, an in-depth checklist must be prepared with consideration on intimate correlation between elements to devise a construction spatial plan for urban hotel in the future. Second, as a result of comparatively analyzing area ratio for each function (public sector, sales sector and service sector) through area analysis on the lower floors of medium-sized urban hotels, reference data for planning were found in regards to spatial composition ratio of the public sector. Third, as a result of analyzing spatial elements of lobby hall and traffic line of visitors on the lower floors of medium-sized urban hotels in the public sector, there was a substantial difference between hotels of Korea and Japan.

The Effect of Food Color on Hors d′oeuvre Choice Characters (색채조화가 전채요리의 음식선택속성에 미치는 영향)

  • 김장익;고범석
    • Culinary science and hospitality research
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    • v.8 no.2
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    • pp.153-171
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    • 2002
  • This study had three major purpose: 1) to examine the relationship between coloring factor of Hors d'oeuvre and preference of dishes. 2) to examine the relationship between coloring factor of Hors d'oeuvre and selection of dishes. 3) to examine the relationship between coloring factor of Hors d'oeuvre and customer satisfaction. Questionnaires for the study were distributed 300 subjects in deluxe class hotels in Seoul. Among 300 questionnaires, 280 subjects were collected and utilized for analysis. In HY hotel, 35 subjects of customers, 24 subjects of cooks, and 32 subjects of service personnels were collected. In R hotel, 29 subjects of customers, 32 subjects of cooks, and 32 subjects of service personnels were collected. In H hotel, 29 subjects of customers, 34 subjects of cooks, and 33 subjects of service personnels were collected. Analysis ways used for this study were frequency analysis, factor analysis, reliability analysis, ANOVA, To accomplished the objective 1), ANOVA was utilized. To accomplished the objective 2) and 3), regression analysis was unitized. The findings from this study were as follows. First it was found that selection of dishes was affected by coloring factory of Hors d'oeuvre. Secondly, it was found that customer satisfaction was affected by coloring factor of Hors d'oeuvre. Consequently, development of Hors d'oeuvre by harmonizing of various colorings should be activated to raise level of preference of dishes. Also, in regard to level of satisfaction, harmony of various colorings should be required.

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