• Safety and Health at Work
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• 제7권3호
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• pp.194-200
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• 2016

Background: The influence of sociocultural factors on human reliability within an open sociotechnical systems is highlighted. The design of such systems is enhanced by experience feedback. Methods: The study was focused on a survey related to the observation of working cases, and by processing of incident/accident statistics and semistructured interviews in the qualitative part. In order to consolidate the study approach, we considered a schedule for the purpose of standard statistical measurements. We tried to be unbiased by supporting an exhaustive list of all worker categories including age, sex, educational level, prescribed task, accountability level, etc. The survey was reinforced by a schedule distributed to 300 workers belonging to two oil companies. This schedule comprises 30 items related to six main factors that influence human reliability. Results: Qualitative observations and schedule data processing had shown that the sociocultural factors can negatively and positively influence operator behaviors. Conclusion: The explored sociocultural factors influence the human reliability both in qualitative and quantitative manners. The proposed model shows how reliability can be enhanced by some measures such as experience feedback based on, for example, safety improvements, training, and information. With that is added the continuous systems improvements to improve sociocultural reality and to reduce negative behaviors.

• 공학교육연구
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• 제17권4호
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• pp.74-86
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• 2014

This research intended to find the desirable orientation of writing education for students majoring in science and engineering. The survey was conducted to investigate the experience and perception of writing of 268 students majoring in science and engineering. Also students who relatively had more writing experience were selected for focus group interview in order to have an in-depth understanding on survey. Finally, the two investigations were combined to find the implication of education of writing for students. The results of the research are as follows. First, the students of science and engineering who participated in the research not only had a relatively insufficient writing experience, but lacked enough education opportunity on systematic writing. The satisfaction of the writing subject was directly affected by the quality of writing instructor and, feedback of the writing and writing process. Second, the students who participated in the research went through various difficulties in their writing process, but the efforts in trying to figure out the cause of the difficulties were relatively insufficient. Third, the students of the research perceived and agreed on the importance of writing and writing skills. They insisted needs of writing exercise, thought exercise for writing, accurate feedback in writing course.

• 대한지역사회영양학회지
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• 제5권4호
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• pp.672-682
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• 2000

The purpose of this study was to identify the effect of job characteristics, job performance and organizational commitment on job satisfaction of hospital dietitians. The first survey was carried out on 74 hospital dietitians to determine their demographic characteristics, job characteristics, organizational commitment, and job satisfaction. The second survey was carried out on 47 hospital foodservice dietitians to determine their job performance. Thirty-two percent of the subjects were aged between 26 and 30, and 62.2% had Bachelor's degrees. The dietitians felt most satisfied by their co-workers, followed by the work-itself, supervision, pay, and promotion possibilities. Dietitians who had a higher education were satisfied with pay and supervision. The longer the length of employment, the more the satisfaction with the work-itself and pay, plus the higher the monthly wage the more the satisfaction with the work-itself, pay, supervision, and co-workers. lob satisfaction was high in the group that scored high on autonomy, feedback, task identity, and friendship of in the job characteristic inventory. The job performances of nutrition counseling(r= 0.469, p < 0.01), nutrition education(r= 0.446, p < 0.01) and management of therapeutic diet(r= 0.394, p < 0.01) were positively correlated with job satisfaction. The $R^2$for the multiple regression model was 0.677, indicating that 67.7% of the variance in job satisfaction could be accounted for by feedback, organizational commitment, nutrition counseling performance, and nutrition education performance. In conclusion, the level of job satisfaction for hospital dietitians would appear to improve with increased feedback, organizational commitment, and opportunity for nutrition counseling and nutrition education.

• 공학교육연구
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• 제25권6호
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• pp.93-102
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• 2022

Due to COVID-19, all activities in society are emphasized non-face-to-face, and the educational environment is changing without exception. Looking at the results of the survey after conducting non-face-to-face education, there was a lot of rejection of non-face-to-face practical education. The biggest reason was that instructors were not familiar with the non-face-to-face education method, and feedback was not smooth during or after education. In particular, software practice education was not easy to share the software development environment, but communication and feedback on class contents and tasks were important. In particular, if face-to-face and non-face-to-face are alternately variable, it is not easy for practical education to be consistently connected. Even if non-face-to-face hands-on education is changed to face-to-face hands-on education, we will present a plan to use a data sharing system such as question-and-answer, assignment, practice content, and board content so that it can proceed smoothly. This study presents an efficient software education process that can provide learners with a software integrated practice environment based on a shared server, question-and-answer between instructors and learners, and share feedback on tasks. For the verification of the presented process, the effectiveness was confirmed through the survey results by applying the face-to-face/non-face-to-face education process to 220 trainees for 30 months in software education classes such as A university hands-on education, B company new employees, and ICT education courses.

• 디지털융복합연구
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• 제19권12호
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• pp.291-302
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• 2021

본 연구는 조직 지식관리시스템에 의해 발생 가능한 기술스트레스를 완화하는 조건을 제시하는 것에 목적이 있다. 세부적으로, 연구는 지식관리시스템의 기술 과부하와 기술 복잡성이 지식관리시스템 이용의도에 미치는 부정적 요인임을 밝히고, 진성 리더십과 피드백이 기술스트레스를 완화하는 것을 제시한다. 연구는 지식관리시스템을 도입한 조직의 구성원에게 설문을 실시하였다. 2021년 5월 온라인 설문을 실시하였으며, 417개의 표본을 확보하였다. 가설검증은 AMOS 22.0을 활용하여 구조방정식모델링을 반영하여, 주 효과 분석과 조절 효과 분석을 실시하였다. 분석 결과, 진성리더십이 지식관리시스템 이용의도를 감소시키는 기술 과부하와 기술 복잡성의 영향을 완화 시켰다. 그리고, 피드백이 기술스트레스와 이용의도 간의 부정적 관계를 조절하였다. 연구는 조직원 관점에서 지식관리시스템 도입 및 적용 시 문제될 수 있는 기술스트레스 완화에 대한 조직 차원의 전략적 방향(진성리더십 및 피드백 활동 강화)을 제시한 관점에서 시사점을 가진다.

• 대한안전경영과학회지
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• 제15권2호
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• pp.223-232
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• 2013

Other comments on matters satisfaction survey through questionnaires typically measure by frequency analysis method is performed, the short answer for how to apply. These satisfaction surveys, however, because of the environment and atmosphere of its target at the time of the survey, personal psychological state, depending on the scale of change in business or policy of customer satisfaction feedback, there is a problem. This survey results, tangible results in terms of the feasibility of the business and policy indirectly as a result, which has been used as a material fact is. New survey method is show how the business and policy objectives than can be reflected positively in the present study, and comparing these surveys in a variety of ways for the analytical method proposed by KANO, Timko results suggested. Should be an ongoing investigation, and different survey methods for the study on the same sample the actual observed by comparing the results for the superiority of the new results presented.

• 한국정보시스템학회지:정보시스템연구
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• 제18권3호
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• pp.135-154
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• 2009

As the knowledge is recognized as a core factor of organization's competitiveness and creation of value added, the importance of knowledge management is also increased. To achieve the successful knowledge management, it is important to establish strategy that consider essential purpose of knowledge management such as creating and sharing of knowledge resource, improving performance, and continuing organizational innovation within the organization and influence factor inside and outside of organization. Until now, however, the research for knowledge management strategy was mostly limited to the statistical analysis based on the unilinear causality model, and systematic access and analysis that consider interaction and feedback structure between factors. In this paper, we developed the novel decision-making framework for successful strategy establishment by applying the analytic network process(ANP). Specifically. we derive clusters and components to decide the interaction and feedback structure between the elements of knowledge management by literature studies. And we produced relative importance and preference of clusters, components and alternatives dealing with feedback structure through the survey of experts in the field or related one of knowledge management. In result of this study, we expect that it will help the knowledge officer to decide establishing knowledge management strategy.

• 컴퓨터교육학회논문지
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• 제21권6호
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• pp.49-62
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• 2018

본 연구에서는 성찰저널과 피드백을 적용한 PBL 기반의 피지컬 컴퓨팅 프로그래밍을 적용한 교수 학습 전략을 개발하고 효과성을 검증하였다. 분석을 위해 초등학교 5학년 학생 91명을 대상으로 실험집단과 통제집단으로 구분하여 18차시 학습 내용을 6주간 적용하였다. 그 결과 논리적 사고력에서 유의한 차이를 보여 PBL을 적용한 피지컬 컴퓨팅 기반의 프로그래밍 학습이 논리적 사고력 향상에 효과가 있음이 증명되었다. 본 연구 결과를 바탕으로 피지컬 컴퓨팅 기반의 프로그래밍 학습 효과를 높일 수 있는 정교한 교수 학습 전략을 개발하고 이에 대한 적용 가능성을 확인할 수 있었다.

• 한국게임학회 논문지
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• 제19권2호
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• pp.135-144
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• 2019

본 연구는 게임 상황에 대한 정보를 제공해주는 청각적 피드백에 대한 사용자의 인지 정도와 사용자 경험 요소들의 관계에서 재미의 역할을 살펴보았다. 대학생 100명을 대상으로 모바일 게임 '클래시 로얄'을 플레이 한 후 이 게임에 대한 사용자 경험을 조사했다. 프로세스 매크로를 통해 98명의 데이터를 분석한 결과, 청각적 피드백을 인지할수록 재미와 몰입, 지속적 이용의도가 늘어났고, 재미는 몰입과 지속적 이용의도에 대한 인지된 청각적 피드백의 영향을 매개했다. 이러한 연구 결과는 게임 정보의 제공이라는 음향 효과의 기능적 가치에 대한 게임 연구와 개발에 도움이 될 것이다.

• 유통과학연구
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• 제22권1호
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• pp.79-94
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• 2024

Purpose: The popularity of social media has altered how customers interact with businesses, and an increasing number of customers prefer to voice their complaints on social media. Bystanders can observe the customer complaint process on social media, but the impact of transparency on bystanders remains uncertain. Therefore, this study established and verified a model for defining the effect of transparency and service recovery types on bystanders. Research Design and Methodology: In this study, we used the internet survey platform "So Jump" to collect data. And we validated three studies with SPSS 26.0 and Smart PLS 4.0. Result: First, we showed that the transparency process (vs. result) is more likely to increase customer forgiveness and E-loyalty and reduce E-NWOM intention among bystanders. Second, customer forgiveness also plays a complementary mediating role between transparency and E-loyalty, as well as between transparency and E-NWOM intention. Finally, we found a modest interaction effect between transparency (process vs. result) and service recovery types (psychological vs. tangible vs. hybrid) on bystanders' customer forgiveness and E-loyalty. Conclusions: This study provides actionable recommendations for how service managers can effectively employ social media as a means for distributing feedback information to manage service recovery in the future.