• Architectural research
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• 제18권1호
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• pp.21-29
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• 2016

Importance of FM has rapidly increased because of its growing business. However, due to lack of clarity and identity of FM in professional areas, standardization of FM became to be imperative in such a rapidly changing global business environment. Facility services are defined as the provision of support the primary activities of an organization, delivered by an internal or external provider. Majority of FM activities are services related to 'space and infrastructure' and 'people and organization' (CEN, 2011). The purpose of this study is to investigate definitions and characteristics of FM from both globally and domestic environment, by comparison with international or national standards, to identify quality management in FM and service characteristics of FM, to investigate the differences in service level elaboration in FM, and to suggest standard issues of quality management in FM service quality. This study examines contents of the European Standards in FM, Part 3 'Guidance on quality in Facility Management, especially for the process of QM standardized by CEN (2011) and explores undefined issues such as service level, measurement metrics according to service characteristics of FM. The European FM Standard guides the common process of QM in terms of requirements specification, service level elaboration, measurement metrics development although it does not specifically address various service levels, specific performance metrics and indicators.

• 국제학술발표논문집
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• The 1th International Conference on Construction Engineering and Project Management
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• pp.836-840
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• 2005

This research investigates the feasibility of Web technology as a means of delivering facility information for better support facility operation and maintenance. Our research proposes a Web-based feedback system as a pragmatic solution to the limitations of current FM (Facility Management) processes. In practice work orders and records are often misplaced resulting in lower efficiency and customer satisfaction. This may be overcome by a system that states information digitally and provides a Web-based interface. The interface could allow customers to report facility problems, trace their work order in progress, view schedules for maintenance and provide feedback for service online. The benefit for a FM department is that it can receive feedback on performance which would improve the quality of service and build a record of practical experiences.

• 산업경영시스템학회지
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• 제42권3호
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• pp.193-205
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• 2019

Looking at recent safety accidents in buildings, most of them due to lack of FM expertise, and this is due to human resources. In each all industry areas, some companies are competitive, representational, and leading in the market through long-term expertise and research in their respective fields. In the field of FM industry, some companies offer core-competencies in internal and external innovative building management through competition with others. However, old custom and old management form still exist in the FM field. However, an old custom and old management system still exist in the FM field; it forces cost-cutting and caused by carelessness in technical development competitiveness and safety measures. The government control by safety inspection and facility inspection through legislation of building management, but the management is still weak as a side of in the facility management section due to inspect sth as a mere formality and submit a paper report. These facts exist different kind of usage of the building have a three-party encounter between a building owner, user, and FM enterprises. In this research identify survey, especially building owner (manager)'s choice perception priority for optional factors to choose FM enterprises. Based on this, FM enterprises will be forced to seek a new dimension for better building management. In this light, the purpose of the research is to shape changes in the FM market culture safely and providing better service in building management and understanding building owner's insight through this research's information.

• 교육시설 논문지
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• 제22권1호
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• pp.37-45
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• 2015

Over the years, great attention has been shown to the function of the campus facilities that should be well-equipped, operated and maintained to better support university's two main goals: providing education and supporting research. Properly managing campus facilities is the initial step to be prepared to meet the rapidly changing global educational standard. However, so far, no definitive answer has been given to the question of what service level/scope is appropriate for the effective campus facility management (FM) in Korea. Therefore, at the outset, it is imperative to establish the framework for the standardized campus FM services. The main focus of this research is to provide comprehensive understanding on the campus FM by establishing the framework in the form of FM performance indicator (PI). As the first step, FM standards set by Korean Agency for Technology and Standards (KATS) has been thoroughly reviewed and analyzed to establish the framework for FM standards applicable to campus facility management. Secondly, extensive literature review on the development of performance indicator (PI) for the educational facilities has been conducted to classify PI types and complement FM_KS. Finally, specific guideline and PIs developed by APPA which is globally well-known association in the field of FM for higher education facilities has been added to the combined PI which is the mixed form of FM_KS and PIs from the previous literature. This research provides campus facility managers and FM outsourcing service providers with framework in the form of PI to support future directions of effective campus FM services.

• 교육시설 논문지
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• 제23권2호
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• pp.11-18
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• 2016

University dorm basically provides basic housing functions to students, however, it is very important in a sense that it provides students with various functions such as information exchange, cultural experience and learning environments as well. Additionally, continuous effort to improve users' satisfaction and living environments are needed due to the fact that physical environments of dorm facilities have higher impact on students. However, Many students are not satisfied with the physical environment of university dorms and also there is lack of systematic information whereas various functions are required by students. Therefore, the main objective of this research is to suggest the direction of FM services in order for improving students' satisfaction on the university dorm facilities in Korea. Precedent studies regarding the satisfaction or performance evaluation of dorm facilities have been extensively analyzed to extract the dissatisfaction factors that scored below the middle 50%. Secondly, for satisfaction improvement, Korean Standard for Facility Management(KS_FM) have been matched with those extracted dissatisfaction factors to suggest the direction of FM services by rules and regulations review and best practice studies. This research will be useful for university dorm facility managers in planning strategic FM and providing effective FM services to students.

• Journal of Construction Engineering and Project Management
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• 제4권3호
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• pp.47-52
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• 2014

In the last decades, Facility Management (FM) has established itself as a key building service factor.FM includes supporting services and organizing functions essential for maintaining, operating and managing physical component and material. The purpose of the paper is to develop an economical analysis for building facilities management during its service life based on limited cost. This method helps to facilities managers and engineers to make better decisions for reducing of facilities assessment costs and increasing the facilities' service life. This paper presents the preliminary development of a model involves three stages process namely data collection, economic computation and economic process optimization. This process was tested for fiberglass doors example in a building interior and exterior system. If executives can manage essential points effectively and make decisions according to a key performance index, cost can be optimized and safety can be enhanced for installation building.

• 한국산학기술학회논문지
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• 제8권6호
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• pp.1551-1559
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• 2007

본 연구의 목적은 정보화 사회로의 급속한 변화에 따른 대학 캠퍼스 내의 시설물들을 관리하고 활용하는데 있어서, GIS를 이용하여 웹을 통해 관리 및 서비스 할 수 있는 기술적 가능성과 장점 등을 확인하고, 이에 따른 Web GIS 공간관리시스템 구조를 실현하는 것이다. 연구결과 GIS 기술을 이용한 대학시설 공간관리와 웹 기술을 이용한 정보의 활용 및 서비스의 접목이 가능함을 확인하였고. 이에 의하여 기존에 정보 구축에 드는 비용, 시간, 노동력 등을 절감할 수 있음을 알 수 있었다. 또한 웹 환경을 통한 "정보화"라는 시대적 표구에 부응하여 DB 구축의 방향을 설정하고, 사용자 중심의 인터페이스를 설계하여 실용적인 시스템 구조를 제시하였다.

• 한국건축시공학회:학술대회논문집
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• 한국건축시공학회 2015년도 추계 학술논문 발표대회
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• pp.95-96
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• 2015

This paper aims to identify patterns in users' requests for facility management (FM) services in higher education facilities. We analyzed data collected from 309 service request forms, made available via a department office and an enterprise resource planning system, at a private university in Seoul between May 2009 and February 2015. We found that the number of user requests were the highest in September and October. Requests for electronic and communication (E/C) services outnumbered those for architectural services and mechanical and plumbing (M/P) services. Repair requests for doors and windows were the most common under architectural services; repairs for air-conditioners and radiators were the most commonly under M/P services; and installation of electrical outlets, telephone wires, and internet services were the most sought-after E/C services. Maintenance requests were received every three months, while repair requests were received every six or seven months.

• 한국건설관리학회논문집
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• 제10권6호
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• pp.67-77
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• 2009

자산관리는 사회기반시설물의 요구되는 서비스수준을 만족시키기 위한 장기적인 비용 효율적 관리라고 정의할 수 있다. 선진외국의 경우 사회기반시설물의 증가와 유지관리 시장의 확대, 유지관리를 위한 회계적 접근방식, 성능 중심의 시설관리, 자원의 한계와 민간과의 협업 강화, 생애주기 비용 개념의 확대 적용, 정보화기술의 발전이 동인이 되어 자산관리가 도입되었다. 본 논문에서는 국내외 자산관리의 현황 및 문제점을 분석하여 사회기반시설물의 자산관리체계 도입 방안과 추진 전략에 관한 연구를 수행하였다. 먼저, 국가자산의 합리적인 평가와 동시에 유지관리를 포함한 장기적 최적 투자 의사결정을 수행할 수 있는 국가적 차원의 자산관리체계 구축을 위해 국내의 도입 환경을 분석하여 도입방안을 모색하였다. 그리고 성공적 사회기반시설물 자산관리체계 도입을 위해 제도적, 프로세스적, 자원적, 기술적 측면에서 요구되는 핵심 전략을 분석하여 세부전략별로 실천과제를 분석하여 단계별 추진 전략을 제시하였다.

• 한국지리정보학회지
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• 제16권3호
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• pp.180-192
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• 2013

최근 정보통신의 발달은 유비쿼터스, 스마트 환경이라는 새로운 패러다임을 출현시켰으며, USN 기술은 유비쿼터스 환경 구축 및 적용에 적합한 대표적인 기술이다. 본 논문은 USN 기술을 도시에 적용 검증하기 위한 테스트베드 구축과 적용 사례에 대해 연구하였다. 또한 USN 기술의 공공부분 수요 창출을 위하여 지리정보체계(GIS) 및 시설물관리(FM) 등과 융합하여 도로 위험구간모니터링 서비스 구현 방법에 대해 기술하였다. 실제 적용을 위해, USN 장치 제작 및 현장 설치, 관련 규정 조사, 설치 가이드라인 작성, 시스템 구축 및 실시간 연동 테스트 등을 연구하였다. 본 연구 내용을 도로에 적용하면 도로 공공시설물 관리, 도로 사고 실시간 감시 및 주변 환경 데이터 실시간 모니터링 등 많은 응용이 가능하며 향후 시설물 인프라의 BIM과 접목하면 3차원 시설물관리까지 확장이 가능할 것으로 예상된다.