• Title/Summary/Keyword: Facilities Security Service

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Service Quality and Client's Satisfaction of Security-Guard Company (경호${\cdot}$경비업체의 서비스 품질과 고객만족)

  • Kang, Min-Wan;Chang, Ye-Jin;Lee, Young-Sun
    • Korean Security Journal
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    • no.10
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    • pp.1-14
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    • 2005
  • The concern of personal and social security has been increased all over the world with each passing day by the international terrorism and the domestic crime of violence grew gradually in the late of 70's and the early of 80's. The Security-Guard Industry, especially, has been growing rapidly by the starting from the 911 terror in 2001, therefore there has been increasing the supply and demand of Security Service in Korea explosively by the reasons, Actually, the Facilities Security Service is increased actively more than the VIP security Service among them. So, most of the Security-Guard Companies in Korea also have treated the Facilities Security Service at present. Although the importance of quality at the Facilities Security Service, especially mechanical equipments and systems, is on the rise, actually the studies about relations with the Service Quality and the Client's Satisfaction are quite insufficient at the field of Security-Guard Science study in the actual situation. As a result, the purposes of this study are to contribute for composing the knowledge of Security-Guard Science and to offer the basic data for elevating the Service Quality and Client's Satisfaction by consulting other studies. In order to achieve the purposes of this study, we compare and analyze how the Service Quality have affect on the difference of Client's Satisfaction by the client's characteristic of sociology and demography, then we find out the effect to the Service Quality for Client's Satisfaction, finally we try to show the vision of the Security-Guard Company's future in Korea. 1. How does the Service Quality of Security-Guard Company has affect on the characteristic of sociology and demography 2. How does the characteristic of sociology and demography in Security-Guard Company has affect on the Client's Satisfaction 3. How does the Service Quality of Security-Guard Company has affect on the Client's Satisfaction.

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A Study on Prevention of Accident in Korean Security Industry (경호산업의 재해예방에 관한 연구)

  • Cho, Han-Bong
    • Korean Security Journal
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    • no.2
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    • pp.259-289
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    • 1999
  • The Security Industry has dynamic working conditions. So this study intends to find the advisable direction for the reduction of accidents. To achieve the aim, the investigation of documents and the examinations of actual proofs have been done to figure the theoretical background and to see the basic knowledge of security industry. The questionnaire was composed of two question sheets to search real data and actual proofs, with making targets of pure security organization and personnel. The one consists of 9 questions to find the scale and extent of security organizations and the population and character of security personnel, and the other 25 questions in 3 major areas to analyze the causes, the frequency rates, the factors, and the condition of accidents. The period of survey was July 15th to October 15th in 1997 by mail/telephone/interview. The questionnaires were efficiently returned from 102 different organizations including the public security groups of Seoul Metropolitan Police Bureau and so on, with the information of 8,222 persons having worked for Korean Security Industry in 1996. So being based on the reality, some meaningful facts were found, and were compared with the national statistics of the Government. This study is made up of 5 chapters : in the 1st chapter the motivation, the object, the method, the direction and the limitation of the approach were presented ,in the 2nd chapter the theoretical background were inferred ; in the 3rd chapter the collected data of accidents in Korean Security Industry were analyzed and explained on the base of the questionnaires , in the 4th chapter the advisable facts connected with preventing accidents were mentioned ; in the last the conclusion were stated. With the replies of 102 different organizations including the information of 8,222 persons in 1996, the main facts found or analyzed through this study are as follows. Firstly, accident is an unpredictable and occasional event. It occurs to man and/or thing, but the frequency rate of accidents in Korean Government and other Institutes has been calculated and evaluated only in the point of the accident related with man. Secondly, the factors of accidents are firstly relevant to the way preventing accidents in Security Industry in Korea. However the frequency rate is academically calculated and evaluated by at once man(population) and hour(time). But the Government has done the rate only by man(population). This can be improper and inaccurate rates. Thirdly, the confused concept of security is used in Korean Government, academic society, corporation and so on. Therefore the detailed formation of the concept is needed for the development of Security Industry in Korea. Fourthly, security organizations can be classified into 'public security(public law enforcement)' and 'private security' according to its identification, and furthermore 'private security' can be divided into 'facilities-guard service', 'body-guard service', and 'patrol service' according to its major role. Fifthly, in the viewpoint of the number of both organization and population,'facilities-guard service' is centered in Korean 'private security'. According to the analyzed results of the questionnaires in this study, the frequency rate of accidents of Korean Security Industry is 0.43(%) totally in 1996 : 'facilities-guard service' 0.54(%), 'body-guard service' 0.12(%), and 'patrol service' 0.21(%) in 'private security', and 'public security' 0.20(%). With regard to the accident frequency rate of organization and population, 'facilities-guard service' is the highest. The accident frequency rate of population in 'facilities-guard service' organization ranges dispersively from 0.20(%) to 11.11(%). Sixthly, the accidented rate of workers having serviced for under one year is 57.6(%). This can mean that the main factor of accidents in Korean Security Industry is the lack of role-understanding and training/education. And another factor can be found on the time of accident occurrence. Many accidents have been occurred on the relaxed points like as just after lunch and morning rush-hour. Lastly, the major advisable facts related to preventing accidents are as follows : The workers who are over fifty years old in 'facilities-guard service' organization need to be educated for preventing accidents ; It is desirable that the training and education to prevent accidents should be practiced in the time of pre-service ; As the style of accidents and the age of the accidented are not same according to major service area('public security' and 'private security' : 'facilities-guard service', 'body-guard service', and 'patrol service'), the plans to prevent accidents must be different and various. However fracture and bruise are general accidents in Korean Security Industry ; Workers must care about traffic accident and violent fall ; It seems that the grouped working with other two persons will reduce accident occurrence possibility rather than individually single working.

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A Study on the Service Area Planning of Elderly Care Facilities (노인요양시설 서비스 공간 계획에 관한 연구)

  • Choi, Jong-In;Lee, Nak-Woon
    • Journal of The Korea Institute of Healthcare Architecture
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    • v.14 no.4
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    • pp.11-20
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    • 2008
  • The demand of the care facilities for the elderly will be increased, because of the social changes which desire well organized medical treatment service. However, they have been illogically administrating such as preparing service at living space because of lacking places which provide living service. So the side of administration, it is necessary to have a security and improvement in that kind of needed place. The studies of elderly care facilities have been placing too much emphasis on the living space of the residential facilities and their welfare facilities compare with the service providing place which is ignored just as a part of the living space. This study focus on a situation of elderly care facilities and analyze a service space using in facilities, so it can be applied to service place plan for the future.

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A Study on the Comparison between 「SECURITY SERVICES INDUSTRY ACT」 and 「ACT ON THE PROTECTION, ETC. OF TEMPORARY AGENCY WORKERS」 among Security Guards (「경비업법」상 경비원과 「파견근로자보호 등에 관한 법률」상 경비원의 비교에 관한 연구)

  • Noh, Jin Keo;Choi, Kyung Cheol;Lee, Young Ho
    • Korean Security Journal
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    • no.55
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    • pp.143-167
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    • 2018
  • According to the Security Services Industry Act security guards are not just workers but security-related service workers complementing the lack of police force and specializing in protecting of national important facilities, industrial facilities and apartment houses. Nevertheless, confusing or mixing the security service workers in "Security Services Industry Act" with the guards in the "Act on the Protection etc. of Temporary Agency Workers" lead to a constant debate about the scope of work of security guards. In the case of security service workers in "Security Services Industry Act" there is a strict limitations on security service worker's qualification such as strict reasons for disqualification, a need to pass training for new workers and qualification training, a need to report to the competent chief police officer if the security guard has placed or unplaced by the security service company. It distinguishes security service workers in "Security Services Industry Act" from the guards in the "Act on the Protection etc. of Temporary Agency Workers" and acknowledges the occupation of security service worker as a professional service worker. Therefore, security service workers in "Security Services Industry Act" shouldn't be obliged to do any other work than security work. If it is required to do other work than security work contract by the "Security Services Industry Act" doesn't apply but need to use a security guard according to "Act on the Protection etc. of Temporary Agency Workers" or hire a security guard on the employment contract. In this way, when security service workers in "Security Services Industry Act" are recognized as professional security related workers, the entire security industry can ultimately develop.

A Study about Practical Model of Meteorological Information for Convergence Security Service Science (융합보안 서비스 사이언스를 위한 기상정보 활용모델 연구)

  • Choi, Kyong-Ho;Lee, DongHwi;Kim, Minsu;Kim, JongMin;Kim, Kuinam J.
    • Convergence Security Journal
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    • v.13 no.3
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    • pp.79-84
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    • 2013
  • In this study the improved service innovation model to solve the problems that appear from a vantage point of the providing security services process through the application and appeal process of convergence security technologies proposed. The model was in view of service science to resolves the limitations that facilities management and unmanned security of physical security field through the application of meteorological information on convergence security technologies. The contribution of this research: improved risk management based on convergence security technologies through service innovation management, evaluated the quantitative value of risk management activity using service effects, and development of physical security service providing methodology using meteorological information.

A Survey of Employees' Perception on the Service Network of Concentrated Arrangement of the Health, Medical and Welfare Facilities for Elderly in Japan - Focused on Miyagi-ken Nango-cho and Yamagata-ken Nishigawa-cho in Tohoku area of Japan - (농촌지역 고령자 보건∙의료∙복지 집약시설내 서비스연계에 대한 직원의 의식조사 - 일본 동북지방의 궁성현(宮城県) 남향정(南鄕町)과 산형현(山形県) 서천정(西川町)을 대상으로 -)

  • Nam, Yun-Cheol
    • Journal of the Korean Institute of Rural Architecture
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    • v.10 no.4
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    • pp.41-48
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    • 2008
  • Recently, Rural village of japan are enlarging and enriching the service of health, medical and welfare facilities for the elderly. Concentrated arrangement of the three types of facilities is one of the effective ways especially for the small-scale local governments. This paper focus on a questionnaire survey of employees who work in the facilities to evaluate service network. Using this survey data, it is used to make a plan of intensive arrangement. As a result, their satisfaction with concentrated arrangement was considerable high. In particular, they expressed satisfaction with service network between Medical and Welfare. Due to increasing outpatients, the concentrated arrangement has contributed to hospital funds and given emotional security to the aged in welfare facilities. In order to promote service network effect, there are many opinions that management of health facilities(local governments) is needed.

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Comparative Analysis of Spatial Distribution of Rural Living Service Facilities and Depopulation Areas (농촌 생활서비스 시설 분포와 인구감소지역의 비교분석)

  • Choi, Jinah;Kim, Sangbum;Kim, Suyeon;Cho, Hansol
    • Journal of the Korean Institute of Rural Architecture
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    • v.24 no.4
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    • pp.77-84
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    • 2022
  • The purpose of this study is to derive implications by comparing the spatial distribution of each service facility per unit population(1,000 people) with population decline areas. For this purpose, major concepts such as living infrastructure services, Spatial Distribution of Rural Living Service Facilities, areas of declining population, and regional extinction were reviewed and trends in prior research. Based on the literature review, 'Spatial Distribution of Rural Living Service Facilities' analysis criteria were set, and it was derived by 'the number of facilities per 1,000 population by township' using population data and rural space data. And the trend of each service sector was identified and implications were derived with 89 cities and counties in 'depopulation areas' suggested by the Ministry of Public Administration and Security. The derived implications are as follows. In the medical, leisure, and sports infrastructure sectors, 'rural areas with few service facilities per unit population' and 'depopulated areas' tended to coincide. In addition, the distribution characteristics of rural and urban areas differed by sector, which is judged to depend on the inclusion of rural facilities and population density.

Study on Improvement of Safety Check System for Elevation Emergency Management Service (소방방재서비스 향상을 위한 안전점검 개선방안에 관한 연구)

  • Kong, Ha-Sung;Lee, Jeong-Il;Kim, Kook-Rae
    • Fire Science and Engineering
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    • v.20 no.4 s.64
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    • pp.42-57
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    • 2006
  • This study suggests improvement plans : safety check system security through combination in stages, unification of fire inspection, enterprising security of prevention work, enforcement of certificate of qualification for safety, activation of civil partner-ship of fire disaster prevention through contrast prevention work of administrative service with civil mind and an in-depth analysis : dispersed and duplicated management current safety check service, improper commission collection, immorality diffusion of involved, potential irregularities causes, deficit of professionalism security.

Limit of interpreting 'security service' in current 「Security Services Industry Act」 and direction of legislating and revising private security industry (현행 「경비업법」상 경비개념과 경비업무 해석의 한계 및 민간보안산업 관련 입법의 제·개정 방향)

  • Choi, Eun-Ha;Kim, Na-Ri;Yoo, Young-Jae
    • Korean Security Journal
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    • no.50
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    • pp.35-57
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    • 2017
  • Security Act has been partially revised many times since it was revised to "Security Service Act". Main contents of such revision consist of the addition of security work such as protection or special security, responsibility enforcement of security company or security guard and systematic management of security service based on security work of previous security service act. But, it needs to be checked out that the fundamental matter about the concept of 'security' is directly related as double-edged sword in such flow of legal revision. That is because security service satisfies the multiple needs for security in the modern risky society and is based on the concept of active management whose goal is to forster and develop the function of actual security service comparing that current "Security Service Act" regulates the formal security service whose goal is permission of security service and systematic management based on article 2 as previous facilities and manned security that is guard duty-centered security service in another respect. So, this study pointed out the limit of interpreting security and security service in "Security Services Industry Act" in respect of providing private security service and drew the conclusion that the legislation and efforts are required for 'security for citizen' by reinterpreting the legislation and revision of private security service-related law as the normal regulation of "Security Services Industry Act" and the special law of "Private Security Services Industry Act".

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A Study on the Improvement Alternatives using USN Technology on Bicycle and Infrastructures (USN 융합기술을 활용한 자전거 시설물의 안전향상에 관한 연구)

  • Chung, Sung-Hak
    • Journal of the Korea Society of Computer and Information
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    • v.15 no.8
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    • pp.173-180
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    • 2010
  • This research aims to enhance the security and safety of bicycle facilities by utilizing convergence technology of ubiquitous sensor network in the transportation system. To achieve the aim, U-bike system has developed by utilizing sensor network technology, and the serviceability and safety function of public facilities in the system have enhanced. This research also presents a plan for the construction of U-bike using ubiquitous sensor network and safety infrastructure of facilities by analyzing bicycle traffic reports and characteristics of service through studying the literature on the security of bicycles and the safety of facilities on bicycle lanes. The result of this research will contribute to the enhancement of safety function of bicycle lanes and facilities around National 4 major rivers bicycle lanes in the future.