• The Journal of Society for e-Business Studies
• /
• v.9 no.3
• /
• pp.191-205
• /
• 2004

In banking industry, as competition of retail finance is intensive, there appeared eCRM which is a kind of marketing strategy, not only screening good customers but also doing one-to-one marketing for improving customer royalty and satisfaction of goods and service of bank. The strategic importance of eCRM is increasing more and more. We studied bank to use the advantage of expert system and eCRM. The expert system is used as a tool to analyze eCRM. In this paper, first, we presented an eCRM system architecture using expert systems in banking business. Secondly, a bank financial goods recommendation system using expert system is designed and developed. Customers will receive the good quality financial services from the expert system and banks also will acquire the good quality customer data from the expert system.

• Proceedings of the Korean Society of Precision Engineering Conference
• /
• 2005.10a
• /
• pp.440-443
• /
• 2005

The wide spread of internet business recently necessitates recommendation systems which can recommend the most suitable product fur customer demands. Currently the recommendation systems use content-based filtering and/or collaborative filtering methods, which are unable both to explain the reason for the recommendation and to reflect constantly changing requirements of the users. These methods guarantee good efficiency only if there is a lot of information about users. This paper proposes an algorithm called 'demand articulate & integration' which can perceive user's continuously varying intents and recommend proper contents. A method of knowledge classification which can be applicable to this algorithm is also developed in order to disassemble knowledge into basic units and articulate indices. The algorithm provides recommendation outputs that are close to expert's opinion through the tracing of articulate index. As a case study, a knowledge base for heritage information is constructed with the expert guide's knowledge. An intelligent recommendation system that can guide heritage tour as good as the expert guider is developed.

• The Journal of the Korea Contents Association
• /
• v.17 no.11
• /
• pp.60-69
• /
• 2017

Recently, with the rapid development of internet and smart phones, social network services that can create and share various information through relationships among users have been actively used. Especially as the amount of information becomes enormous and unreliable information increases, expert recommendation that can offer necessary information to users have been studied. In this paper, we propose an expert recommendation scheme considering users' interests, human relations, and response quality. The users' interests are evaluated by analyzing their past activities in social network. The human relations are evaluated by extracting the users who have the same interesting fields. The response quality is evaluated by considering the user's response speed and response contents. The proposed scheme determines the user's expert score by combining the users' interests, the human relations, and the response quality. Finally, we recommend proper experts by matching queries and expert groups. It is shown through various performance evaluations that the proposed scheme outperforms the existing schemes.

• International Journal of Computer Science & Network Security
• /
• v.21 no.3
• /
• pp.177-184
• /
• 2021

All over the world, people are affected by many chronic diseases and medical practitioners are working hard to find out the symptoms and remedies for the diseases. Many researchers focus on the feature detection of the disease and trying to get a better health recommendation system. It is necessary to detect the features automatically to provide the most relevant solution for the disease. This research gives the framework of Health Recommendation System (HRS) for identification of relevant and non-redundant features in the dataset for prediction and recommendation of diseases. This system consists of three phases such as Pre-processing, Feature Selection and Performance evaluation. It supports for handling of missing and noisy data using the proposed Imputation of missing data and noise detection based Pre-processing algorithm (IMDNDP). The selection of features from the pre-processed dataset is performed by proposed ensemble-based feature selection using an expert's knowledge (EFS-EK). It is very difficult to detect and monitor the diseases manually and also needs the expertise in the field so that process becomes time consuming. Finally, the prediction and recommendation can be done using Support Vector Machine (SVM) and rule-based approaches.

• Journal of KIISE:Computing Practices and Letters
• /
• v.15 no.5
• /
• pp.390-394
• /
• 2009

The semantic web-based social network is highly useful in a variety of areas. In this paper we make diverse analyses of the FOAF-based social network, and propose an expert recommendation system. This system presents useful method of ontology-based social network using SparQL, RDFS inference, and visualization tools. Then we apply it to real social network in order to make various analyses of centrality, small world, scale free, etc. Moreover, our system suggests method for analysis of an expert on specific field. We expect such method to be utilized in multifarious areas - marketing, group administration, knowledge management system, and so on.

• Journal of the Korea Institute of Information and Communication Engineering
• /
• v.15 no.3
• /
• pp.691-699
• /
• 2011

Recently, diverse approaches retrieval services based on social network are suggested. Although existing recommendation systems can retrieve experts of specific fields, profiles and evaluations about experts that users want to be recommended are in a system. The proposed expert recommendation system can automatize collection of evaluation to evaluate experts and experts' profiles in separate systems by using the Knowledge Base and XMDR. We also attempt to construct system which can recommend a number of experts by dynamically constructing Social Network by using diverse resources distributed 로컬ly and composed of heterogeneous data sources. To resolve these problems efficiently, there is a need to provide constructed resources between heterogeneous systems with transparency and independence and provide users with a singular interface. Therefore, the proposed system in this paper uses Knowledge Base and XMDR for extracting distributed experts' profiles and designs expert recommendation system connecting Knowledge Base with Social Network.

• Journal of the Korean Institute of Intelligent Systems
• /
• v.23 no.1
• /
• pp.7-11
• /
• 2013

Taking experts' knowledge to recommend items has shown some promising results in recommender system research. In order to improve the performance of the existing recommendation algorithms, previous researches on expert-based recommender systems have exploited the knowledge of a common expert group for all users. In this paper, we study a problem of identifying personalized experts within a user group, assuming each user needs different kinds and levels of expert help. To demonstrate this idea, we present a framework for using Support Vector Machine (SVM) to find varying expert groups for users; it is shown in an experiment that the proposed SVM approach can identify personalized experts, and that the person-alized expert-based collaborative filtering (CF) can yield better results than k-Nearest Neighbor (kNN) algorithm.

• Asia pacific journal of information systems
• /
• v.24 no.2
• /
• pp.191-210
• /
• 2014

As mobile devices that can be connected to the Internet have spread and networking has become possible whenever/wherever, the Internet has become central in the dissemination and consumption of news. Accordingly, the ways news is gathered, disseminated, and consumed have changed greatly. In the traditional news media such as magazines and newspapers, expert editors determined what events were worthy of deploying their staffs or freelancers to cover and what stories from newswires or other sources would be printed. Furthermore, they determined how these stories would be displayed in their publications in terms of page placement, space allocation, type sizes, photographs, and other graphic elements. In turn, readers-news consumers-judged the importance of news not only by its subject and content, but also through subsidiary information such as its location and how it was displayed. Their judgments reflected their acceptance of an assumption that these expert editors had the knowledge and ability not only to serve as gatekeepers in determining what news was valuable and important but also how to rank its value and importance. As such, news assembled, dispensed, and consumed in this manner can be said to be expert-based recommended news. However, in the era of Internet news, the role of expert editors as gatekeepers has been greatly diminished. Many Internet news sites offer a huge volume of news on diverse topics from many media companies, thereby eliminating in many cases the gatekeeper role of expert editors. One result has been to turn news users from passive receptacles into activists who search for news that reflects their interests or tastes. To solve the problem of an overload of information and enhance the efficiency of news users' searches, Internet news sites have introduced numerous recommendation techniques. Recommendations based on popularity constitute one of the most frequently used of these techniques. This popularity-based approach shows a list of those news items that have been read and shared by many people, based on users' behavior such as clicks, evaluations, and sharing. "most-viewed list," "most-replied list," and "real-time issue" found on news sites belong to this system. Given that collective intelligence serves as the premise of these popularity-based recommendations, popularity-based news recommendations would be considered highly important because stories that have been read and shared by many people are presumably more likely to be better than those preferred by only a few people. However, these recommendations may reflect a popularity bias because stories judged likely to be more popular have been placed where they will be most noticeable. As a result, such stories are more likely to be continuously exposed and included in popularity-based recommended news lists. Popular news stories cannot be said to be necessarily those that are most important to readers. Given that many people use popularity-based recommended news and that the popularity-based recommendation approach greatly affects patterns of news use, a review of whether popularity-based news recommendations actually reflect important news can be said to be an indispensable procedure. Therefore, in this study, popularity-based news recommendations of an Internet news portal was compared with top placements of news in printed newspapers, and news users' judgments of which stories were personally and socially important were analyzed. The study was conducted in two stages. In the first stage, content analyses were used to compare the content of the popularity-based news recommendations of an Internet news site with those of the expert-based news recommendations of printed newspapers. Five days of news stories were collected. "most-viewed list" of the Naver portal site were used as the popularity-based recommendations; the expert-based recommendations were represented by the top pieces of news from five major daily newspapers-the Chosun Ilbo, the JoongAng Ilbo, the Dong-A Daily News, the Hankyoreh Shinmun, and the Kyunghyang Shinmun. In the second stage, along with the news stories collected in the first stage, some Internet news stories and some news stories from printed newspapers that the Internet and the newspapers did not have in common were randomly extracted and used in online questionnaire surveys that asked the importance of these selected news stories. According to our analysis, only 10.81% of the popularity-based news recommendations were similar in content with the expert-based news judgments. Therefore, the content of popularity-based news recommendations appears to be quite different from the content of expert-based recommendations. The differences in importance between these two groups of news stories were analyzed, and the results indicated that whereas the two groups did not differ significantly in their recommendations of stories of personal importance, the expert-based recommendations ranked higher in social importance. This study has importance for theory in its examination of popularity-based news recommendations from the two theoretical viewpoints of collective intelligence and popularity bias and by its use of both qualitative (content analysis) and quantitative methods (questionnaires). It also sheds light on the differences in the role of media channels that fulfill an agenda-setting function and Internet news sites that treat news from the viewpoint of markets.

• International Journal of Computer Science & Network Security
• /
• v.22 no.7
• /
• pp.43-50
• /
• 2022

Continuous development is the key of development issue in developing nations. Smart city measurement is prevalently carried through in the cities in which the nations have been classified as industrialized countries. In addition, cities in Europe becomes the models of smart city system. Smart city concept used in the cities in Europe applies six predominant features i.e. smart economic, smart mobility, smart environment, smart people, smart living, and smart governance. This paper focuses on figuring out city' development strategy in developing nations particularly Indonesia in regard with European Framework by way of Multi Expert Multi Criterion Decision Making (ME-MCDM). Recommendation is resulted from the tests using the data collected from one of the metropolis cities in Indonesia, whereby issuing recommendation must firstly implement smart education, secondly communication, thirdly smart government, and fourthly smart health, as well as simultaneously implement smart energy and smart mobility.

• Proceedings of the Korea Inteligent Information System Society Conference
• /
• 2002.05a
• /
• pp.201-202
• /
• 2002

No Abstract(See Full Text)