• Korea Journal of Hospital Management
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• v.17 no.1
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• pp.23-42
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• 2012

The purpose of this study is to identify the inpatient service quality at mental hospitals and to examine the effect of service quality on patient's overall satisfaction and customer loyalty. Data collection was done through conducting a survey of inpatients in three mental hospitals located in Chungnam, Korea using self administered questionnaire. The questionnaire included the modified version of 'service satisfaction scale for psychiatric patients' invented by Chul Kwon Kim and other members, which consists of five dimension of service quality: staff attitude, treatment quality, ward environment, access/cost and ward rule. Total 236 questionnaires were gathered and 219 were used for analysis. The data was analyzed by using version SAS9.2 and path analysis model was applied to test our hypothesis. As a result, the four factors of service (staff attitude, treatment quality, ward environment and ward rule) were extracted, which counted for 62.89% of the common variance. Moreover, Cronbach Alpha showed relatively high internal consistency of answer, all exceeding 0.6. According to the study, ward environment and treatment quality turned out to have direct influence on the patient's satisfaction. In addition, staff attitude and overall satisfaction directly influenced the customer loyalty while ward environment and ward rule indirectly had influence using overall satisfaction as a medium. In conclusion, in order to enhance the satisfaction and customer loyalty in mental hospitals, efforts in improving environmental service quality in particular is highly demanded.

• Proceedings of the Safety Management and Science Conference
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• 2005.11a
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• pp.276-280
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• 2005

Industrial processes and operations can not be accomplished independently but are connected with each others through suppliers and customer, and these ideas are fundamental notions of Life Cycle Assessment(LCA). This paper will introduce Life Cycle Assessment(LCA) in environment which is rising, and would like to build environmental management system using approach of Quality Function Deployment(QFD) and Safety Function Deployment(SFD) belonging to the assessment method.

• Journal of Korean Society on Water Environment
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• v.25 no.3
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• pp.394-403
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• 2009

A total of 52 sampling sites were selected in the stream network of the upper Paldang watershed (e.g. Kyonan, Gapyeong, Jojong, Chengmi, Bockha, Yanghwa and Heuk streams). Over the time period of April 2007-February 2008, 1820 samples were collected and analyzed for physico-chemical variables of the upper watershed in order to investigate spatio-temporal water quality variation in particular the relationship with land use. Although temporal variations of water quality in each stream were similar and were significantly influenced by flow, spatial variations in each stream varied as physico-chemical characteristics of upper watershed. As a result of regression analysis, Biological Oxygen Demand (BOD), Chemical Oxygen Demand (COD), Total Nitrogen (T-N), and Total phosphorus (T-P) concentration were the most significantly and positively associated with people population density. It is necessary to manage not only water quality but also land use of upper watershed and flow flux.

• Journal of Korean Society on Water Environment
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• v.32 no.6
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• pp.570-581
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• 2016

A watershed model was constructed using the Hydrological Simulation Program Fortran to predict the water quality, especially chlorophyll-a concentraion, at major tributaries of the Nakdong River basin, Korea. The BOD export loads for each land use in HSPF model were estimated at $1.47{\sim}8.64kg/km^2/day$; these values were similar to the domestic monitoring export loads. The T-N and T-P export loads were estimated at $0.618{\sim}3.942kg/km^2/day$ and $0.047{\sim}0.246kg/km^2/day$, slightly less than the domestic monitoring data but within the range of foreign literature values. The model was calibrated at major tributaries for a three-year period (2008 to 2010). The deviation values ranged from -31.5~1.6% of chlorophyll-a, -24.0~2.2% of T-N, and -5.7~34.8% of T-P. The root mean square error (RMSE) ranged from 4.3~44.4 ug/L for chlorophyll-a, -0.6~1.5 mg/L for T-N, and 0.04~0.18 mg/L for T-P, which indicates good calibration results. The operational water quality forecasting results for chlorophyll-a presented in this study were in good agreement with measured data and had an accuracy similar with model calibration results.

• The Korean Journal of Food And Nutrition
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• v.27 no.5
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• pp.914-920
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• 2014

This study was conducted on children from 10 community children centers located in northern Seoul. The quality factors of the food services of the community children centers were divided into five factors, including sanitation, food, environment, subsidiary service and staff. Analysis of the differences in the importance of factors and satisfaction with the food service quality indicated satisfaction to be higher than importance for in all the factors except 'environment'. In particular, of the food service qualities, significant differences were found between importance and satisfaction in relation to the attributes of 'food' and 'environment'. As a result of IPA of the food service qualities in community children centers, 'sanitation' was found to be in the maintenance area, 'environment' to be in the area of concentration, and the quality attributes of 'staff' and 'subsidiary service' were found to be in the low priority area. In contrast, the 'food' quality corresponded to the area of oversupply.

• Proceedings of the Korea Society of Environmental Biology Conference
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• 2004.05a
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• pp.27-27
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• 2004

We studied algal growth-related water quality of the Sangsa lake which is the drinking water reservoir for the south-eastern region of Jeonnam province. Peridinium cinctum and several diatomic algal species frequently caused water bloom throughout the lake from early spring to late autumn. With the heaviest predominance of Peridinium cintum in May 2003, COD was 22.7 mg/l in the surface layer. Highly turbid surface water of 15 NTU was also caused by Perdinium bloom. Cyanobacterial growth was effectively prohibited by dominant growth of Peridinium in the Sangsa lake, otherwise confronted with cyanobacterial bloom. Dense algal layer was confined in the upper several meters of the water column above the thermocline, which gives relatively algae-free water in deeper layer suitable for drinking source water supply. Upon collapse of thermocline, water quality of the surface layer was improved while deeper layer was deteriorated. This paper deals with some details of water quality changes with algal growth in the Sangsa lake past two years.

• Journal of Korean Society on Water Environment
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• v.28 no.3
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• pp.359-366
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• 2012

Accurate predictions about the water quality of a river have great importance in identifying in-stream flow and water supply requirements and solving relevant environmental problems. In this study, the effect of water release from upstream dam on the downstream water quality has been investigated by applying a hydological model combined with QUAL2E to Geum River basin. The ESP (Ensemble Stream Prediction) method, which has been validated and verified by lots of researchers, was used to predict reservoir and tributary inflow. The input parameters for a combined model to predict both hydrological characteristics and water quality were identified and optimized. In order to verify the model performance, the simulated result at Gongju station, located at the downstream from Daecheong Dam, has been compared with measured data in 2008. As a result, it was found that the proposed model simulates well the values of BOD, T-N, and T-P with an acceptable reliability.

• The Research Journal of the Costume Culture
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• v.23 no.2
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• pp.270-283
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• 2015

The purpose of this study was to investigate the relationship between working environment and quality of life of fashion vendor company workers by using working environment variables such as job stress, job burnout, job satisfaction, and turnover intention. Preliminary test was conducted by interviewing fashion vendor company workers in order to find out factors that were more suitable for their working environment. Main survey was conducted to 200 fashion vendor company workers and 194 responses were analyzed. The results of correlation analysis showed that job stress, job burnout, job satisfaction, turnover intention, and factors of quality of life had significant relationships. Boss stress, role stress, achivement decrease, and personal condition satisfaction showed a significant relationship with turnover intention. The results of path analysis showed that job stress had a positive relationship with job burnout and job burnout had a negative relationship with job satisfaction. Both job stress and job burnout had a positive relationship with turnover intention, whereas job satisfaction had a negative relationship with turnover intention. Also, the results showed that job burnout and turnover intention had a negative relationship with quality of life of fashion vendor company workers, whereas job satisfaction had a positive relationship with quality of life of fashion vendor company workers.

• Proceedings of the Korean Society for Bio-Environment Control Conference
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• 2001.04b
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• pp.43-44
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• 2001

Recently the sawdust culture of Lentinus edodes(Berk.) has been gradually extended replacing the log cultivation in Korea. It is indeed able to reduce the use of log and cultivation period in controlled facilities, but is not yet able to produce the high-quality mushroom. The objectives of this study were to examine the effects of low and alternated temperature treatments during the fruiting period on the quality of oak mushroom. At low temperature treatments of 1$^{\circ}C$ and 10$^{\circ}C$, the crack, lightness, hardness, and other characteristics for the high-quality oak mushroom were not improved. However, the crack, brightness, and hardness of cap were increased at alternated temperatures of 5-10$^{\circ}C$ than the other temperature treatments. In conclusion, the alternated temperature treatments were more effective than the low temperature treatment for improving the indices of high-quality oak mushroom such as the crack, brightness and hardness of cap.

• Journal of Fashion Business
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• v.20 no.1
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• pp.173-190
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• 2016

The purpose of this study was to investigate the mediating roles of relationship quality, satisfaction and trust, and switching cost during the process of the effects of service quality in the beauty industry. Assuming the attractiveness of alternatives of such structural relations may differ between paths of groups, effects of influence on the relation of each composition concept were investigated. This study adopted a three-dimensional model of service quality, "process quality", "outcome quality", and "environment quality." Amos was used to analyze the research hypotheses and the proposed model. The result of the study suggests that service quality positively influences relationship quality, and relationship quality yields service loyalty. The results also indicates that relationship quality positively influences switching cost and switching cost positively influences service loyalty. Each service quality dimension had a significant effect on satisfaction, trust, and the relative importance of service quality dimensions on satisfaction; trust followed the order of process quality, outcome quality, and environment quality. The moderating variable such as the alternatives' attractiveness is found to be important moderators of the path of the model.