• 한국정보시스템학회지:정보시스템연구
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• 제10권1호
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• pp.73-95
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• 2001

A significant body of information systems research is concerned with user participation as a means to improve user satisfaction within systems development. In spite of the many studies in this area, findings are not consistent or cumulative. One of the reasons for this is not to be considered the type of systems. Most research are focusing on traditional system development under the mainframe environment instead of under end-user based environment like web-based information system or ERP. End-user based environment requires user's strong initiatives in the system development life cycle. It means the user\`s simple participation is not enough and user-led-development is more appropriate for the system success. This paper can call this new concept is end-user joint work which means user has to participate in the system development as a co-developer. This paper investigates how the end-user joint work contributes end-user satisfaction and two variables in particular-job complexity and technical competence-moderate the outcomes of end-user joint work Analysis of 112 independent systems development projects indicated that end-user joint work has a direct relationship with end-user satisfaction. In addition, the two variables were found to moderate key roles on this relationship. That is, the strength of this relationship depended on the level of these factors.

• 한국경영과학회:학술대회논문집
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• 대한산업공학회/한국경영과학회 1993년도 춘계공동학술대회 발표논문 및 초록집; 계명대학교, 대구; 30 Apr.-1 May 1993
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• pp.329-338
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• 1993

The main objective of this paper is analyzing the effects of task uncertainty on EUC characteristics and end user satisfaction. Task uncertainty were identified as an important determinant of EUC characteristics. And the moderating effect of task uncertainty on the relationship between EUC characteristics and end user satisfaction was suggested. A field study was undertaken to test the hypothesized relationships among task uncertainty, EUC characteristics, and end user satisfaction Data were collected from 138 end-user of 19 Korean business organizations. The empirical results indicated that task uncertainty was significantly related to EUC characteristics and that task uncertainty had significant effect on the relationship between EUC characteristics and end user satisfaction. Implications and future research directions are drawn for the management of EUC and for further research on EUC.

• Asia pacific journal of information systems
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• 제5권2호
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• pp.259-288
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• 1995

Using end-user attitude as intervening variable, this paper proposes a causal model of how environmental factors of EUC influence end-user computing (EUC) success, measured by the degree of IS use. This study identifies unique aspects of the EUC environment and generates key dimensions of end-user attitude appropriate for this context : perceived information quality, perceived design quality, and perceived usefulness. The research model includes six environmental factors - top management support, end-user education, task variability, task analyzability, end-user's computing ability, and end-user involvement. A field study was undertaken to test the hypothesized relationships among the research variables. The results generally support the assumption that end-user attitude intervene the impact of environmental factors on IS use. The implications of the findings are discussed.

• 대한안전경영과학회지
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• 제2권3호
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• pp.37-46
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• 2000

A company needs low cost and high efficient S/W tools to improve the white color productivity in daily operation, These needs may be satisfied by end-user knowledge management system to be suggested in this paper. We suggest that the end-user knowledge management is not made by specialized developer but directly made by end-users of some related managers using company-wide DB and department DB. We expect that this end-user knowledge management system will increase the efficiency of end-user daily operation and minimize the total life cycle cost of end-user computing system in industry. The suggested end-user knowledge management system has been tested in some companies through the training course.

• 한국정보관리학회:학술대회논문집
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• 한국정보관리학회 1995년도 제2회 학술대회 논문집
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• pp.45-48
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• 1995

Since the early 1970s online searching has provided end-users with commercial and governmental bibliographic databases by trained intermediaries through the developed Vendor/Agency Systems. Recently, the situation has begun to change. The era of end-user searching is coming. End Users are the “information consumers” as the final user of an IT product or set of information. This study on end-user online searching is presented with the following aspects: development, characterization, training, end user online search services in university libraries, role of the intermediaries and librarians, the future.

• 한국비블리아학회지
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• 제7권1호
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• pp.171-192
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• 1994

End-user Computing(EUC) is one of the significant developments of the 1980s with the explosive supply of personal computers and application software related to it. EUC can be defined as the direct assumption of system development and data processing tasks by the user of the service for his own direct benefit. This is in contrast to the traditional approach to computing in which user requirement are identified and defined and then turned over to professional system designers and programmers for implementation, with the end-user a relatively passive participant in the process. The traditional approach to system development has two obvious drawbacks. First, there is the problem that something may be lost in translation of the problem as originally formulated by the requestor and as it is implemented by the computer specialists. Second, there is the problem that it can take a longtime as growth of significant workloads within system department staff. EUC is an attempt to compensate for this drawbacks associated with the traditional system department process. It permits the end-user to interact directly with an information system, utilizing user friendly software support tools. End-user Searching(EUS) can be defined as accessing online databases and performing search operations for the purpose of finding information to be used by that same person rather than another, in contract with intermediary searcher. The concept of EUS is related to the concept of EUS. That is, two concept are similarly to development background, effects and functions. Therefore, as EUC bring on a change the traditional data processing environment, EUS also bring on a change the traditional intermediary search environment.

• 정보처리학회논문지C
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• 제12C권6호
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• pp.781-792
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• 2005

본 논문은 광대역 통합망에서 오버레이를 이용하여 사용자 관점의 End-to-end QoS 지원 구조를 제안한다. 기존 광대역 통합망은 제어평면의 IMS에서 사용자평면에 존재하는 IP 전달망의 직접적인 트래픽제어와 자원예약을 수행하여 QoS를 제공한다. 그리고 사용자의 End-to-end QoS를 지원하기 위하여 전달망에서 확보한 QoS를 사용자에게 최대로 전송하고 품질 저하를 최소화하는 연구가 진행되고 있다. 하지만 이러한 기존 연구와 더불어 사용자가 요구하는 서비스 품질의 차별화, 사용자의 단말환경에 최적화된 컨텐츠의 제공과 같은 사용자 수준에서의 확장된 QoS 개념이 고려될 필요가 있다. 따라서 본 논문에서 제안하는 오버레이 서비스 네트워크 구조의 전송계층에서는 다양한 망환경에 가장 효율적인 전송 프로토콜을 사용하여 최대의 전송효율을 제공하는 프로토콜 최적화기능을 지원한다. 그리고 응용계층에서는 사용자 단말의 데이터 변환과정에서 발생하는 프로세싱지연을 네트워크로 분산시키고, 오버에이를 이용하여 사용자의 서비스수준과 응용서비스의 특징 및 단말환경에 적합한 형태로의 중간변환기능을 수행한다. 결과적으로 본 논문에서는 광대역 통합망에서 전송계층과 응용계층의 서비스 품질 제어 기능을 추가하여 사용자의 End-to-end QoS를 지원하는 오버레이 서비스 네트워크의 구조와 내부 컴포넌트 기능, 그리고 3GPP와의 연동을 통한 QoS 제공 방안을 제안한다.

• 한국경영정보학회:학술대회논문집
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• 한국경영정보학회 2007년도 추계학술대회
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• pp.23-28
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• 2007

In e-Business environment, end-user e-Business capability is necessitated for performing his or her given tasks and improving his or her business performance in an enterprise of e-Business environment. An instrument of an end-user e-Business competency is extracted from the major components of a general competency. Through a pilot test, this study performed factor analysis, and proposed a 16-item instrument that can measure an end-user e-Business competency in e-Business environment. The application of the instrument is confirmed by applying it to measuring e-Business competency of end-users in an enterprise of e-Business environment and by presenting the measurement results for them.

• 정보관리학회지
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• 제24권3호
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• pp.5-19
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• 2007

조직은 최종사용자 업무를 지원하기위한 새로운 정보시스템을 투자하고 있으며 이러한 정보시스템을 통한 이점은 정보센터의 효과적인 지원과 지원에 대한 사용자의 만족도에 의해 크게 좌우되어가고 있다. 정보센터는 정보 집약적이며 최신의 기술을 활용하여 조직의 역량을 전달하기 위해 사용자를 지원하므로 정보센터는 최종사용자 지원활동과 관련하여 매우 중요한 의미를 갖는다. 본 연구는 정보센터의 사용자 만족도와 관련된 정보제공, 신뢰제공, 그리고 시스템 제공역량과 같은 최종사용자 지원요인들을 살펴봄으로서 사용자만족도 향상을 위해 고려되어야 할 사항에 대해 논의하였다. 정보제공, 서비스 스텝의 신뢰성제공, 그리고 시스템제공 역량 등 18개의 잠재요인으로 252명의 사용자에 대한 설문내용을 기초로 3개의 가설을 검증하였다. 또한, 동일한 잠재요인에 대해 지원요인의 지각된 중요도와 수행정도의 차이를 통해 서비스 품질 격차를 조사하였다. 연구결과 정보제공 활동, 서비스 신뢰성제공 활동, 그리고 시스템 제공역량은 정보센터의 사용자 만족도에 유의한 영향을 미치는 것으로 파악되었으며, 사용자 만족도는 정보센터의 지원요인에 대한 지각된 중요도와 수 행정도에 대한 서비스 품질 격차의 정도에 의해서도 영향을 받는 것으로 밝혀졌다.

• 경영과학
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• 제23권3호
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• pp.119-132
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• 2006

Since the guaranteed service quality(QoS) is spotlighted as a strategic competitive tool to Broadband Convergence Network(BcN) service providers, many scholars have dealt with QoS issues in the BcN environment. However, just a few researchers focus on end-users and most are lean toward service providers or technology itself. In this paper, therefore, we investigated how end-users could measure service quality in the BcN environment, and moreover, proposed the end-user oriented measurement guideline for BcN QoS. Through literature review and two surveys, four QoS dimensions and nineteen measurement items were derived from end-user's perspective. proposed QoS dimension and items would be utilized as meaningful tools for future BcN service.