• Title/Summary/Keyword: Emotionally

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Causal Role of Emotionally based Satisfaction and Service Reputation in Explaining Relationship between Service Quality, Satisfaction and Service Loyalty in Mobile Telecommunication Company (이동통신사의 서비스품질과 만족 및 서비스충성도 관계에서 감정적 만족과 서비스명성의 인과적 역할)

  • Choi, Chul-Jae;Park, Seung-Whan
    • The Journal of the Korea Contents Association
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    • v.9 no.6
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    • pp.344-356
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    • 2009
  • The purpose of this paper is to identify the causal role both emotionally based satisfaction and service reputation by examining the relationships among each dimensions of service quality, cognitive satisfaction, emotionally based satisfaction, service reputation and service loyalty in mobile telecommunication company. The results of the study are as follows: First, conviction quality had not influence on both cognitive satisfaction and emotionally based satisfaction, but tangibles quality had more influence on cognitive satisfaction than emotionally based satisfaction and responsiveness quality had more influence on emotionally based satisfaction than cognitive satisfaction. It found that there was a significant positive relationship between dimensions of the service quality, cognitive satisfaction and emotionally based satisfaction, and dimensions of the service quality affect satisfaction either directly or indirectly through emotion. Second, consumer satisfaction had more effect on service loyalty through service reputation than direct effect. Therefore, service loyalty can be build by increasing emotionally based satisfaction and service reputation to customer who is perceived as good service.

Guideline of Animal Robot Design for Psychotherapy of Emotionally Disturbed Children (정서장애 아동의 심리치료를 위한 동물로봇 디자인의 가이드라인)

  • Mun, Keum-Hi
    • The Journal of the Korea Contents Association
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    • v.13 no.8
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    • pp.109-117
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    • 2013
  • This research is for selection of animal and establishment of guideline which for animal robot design for the purpose of emotionally disturbed children's psychotherapy. In the case of emotionally disturbed children because of poor expression about themselves's emotional condition, there are many restriction in the existing cure and educational method. Using research method of animal shape robot which is starting to make attempt since the late 1990s is effective to learning disturbed children. For the development of animal robot for psychotherapy of emotionally disturbed children first of all which animal is selected is very important. Therefore at the early stage of research preference surveyed to children including emotionally disturbed children and decide an object of animal robot. And what kind of shape is very preferred is also preference surveyed. Through focusing group interview about shape, color, facial expression, sound, and move which have an influence on outward shape design of robot, present the guideline which is needed to animal robot design for emotionally disturbed children.

A Case Study of an Elementary Science Teacher's Emotionally Responsive Teaching (한 초등 과학 교사의 정서적 반응적 교수의 실천 사례 연구)

  • Han, Moonhyun;Oh, Phil Seok
    • Journal of The Korean Association For Science Education
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    • v.42 no.2
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    • pp.227-238
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    • 2022
  • One of the main roles of the science teacher is to help students become active agents in their learning of science. This study described how an elementary science teacher used students' emotional resources to conduct emotionally responsive teaching and what were the learning outcomes of this approach. The participants of the study included the teacher himself and his 6th grade students, and emotionally responsive teaching was applied in the science unit of 'Various Living Things and Our Human Lives'. Multiple types of data, including the teacher's teaching logs, video recordings of the lessons in the unit, and interviews with the students, were collected. The data were analyzed qualitatively, and the results were described using a self-study method. The teacher took advantage of three kinds of students' emotional resources (i.e., character drawing, t-shirt design, and raps) to organize his emotionally responsive teaching. The learning outcome included the students' positive emotions and active participation in science lessons, their epistemic practices such as explorations and justifications of knowledge, and the students' reconstruction of knowledge in consideration of their everyday lives. It was suggested that emotionally responsive teaching can promote elementary school students' active participation in science learning, resulting in meaningful learning outcomes in emotional, cognitive, and conceptual aspects. Further studies should thus be conducted to understand the characteristics of emotionally responsive teaching and its detailed teaching strategies.

The Role of Cognitive Satisfaction and Emotionally Based Satisfaction in Explaining Relationships between Store Image and Loyalty (점포이미지와 충성도 관계에서 인지적 만족과 감정적 만족의 역할)

  • Choi, Chul-Jae
    • The Journal of the Korea Contents Association
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    • v.9 no.10
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    • pp.292-304
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    • 2009
  • This paper is to identify how merchandise quality, store environment, personnel service, sales promotion, store amenities and supporting service which is considered to store image components influence on satisfaction and loyalty and examine the role of satisfaction in explaining relationships between store image and loyalty. The results of the study are as follows: (1) each components of store image influence on cognitive satisfaction or emotionally based satisfaction or loyalty. (2) merchandise quality and store amenities have influence on cognitive satisfaction and emotionally based satisfaction is affected by personnel service and supporting service, but store environment has directly influence on loyalty. (3) store image components that is concerned with service in the store e.g. personnel service, supporting service build customer loyalty by mediating emotionally based satisfaction. In order to build strong customer loyalty, marketer have to formed through store image components that is much stronger on loyalty.

Investigated Characteristics of H.T.P Test Responses According to Home Environment Variables (가정환경변인에 따른 아동의 H.T.P 검사 반응특성 연구)

  • Park, Sung-Ok;Kwon, Jung-Im
    • Korean Journal of Human Ecology
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    • v.8 no.1
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    • pp.15-27
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    • 1999
  • This study investigated characteristics of H.T.P test responses according to home environment variables. The subjects were 183 children in the fifth grade at an elementary school in Taejon. SAS was utilized in order to analyze data using x2 technique. The result of the study were as follows. The more home environment stimuli the children were provided by parents, the more stable in emotion they were. Especially four out of six home environment variables were found significant in helping children become emotionally stable, confident, well-adjusted, and high in achievement. These four variables were language stimulus, social maturity educational resources, and housing environment. It is concluded that children used to be provided with good home environment including language stimulus, social maturity, educational resource, housing environment, and plenty of family activities in order to become emotionally stable, confident, high in achievement, and adjustment.

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A CASE REPORT OF RECONSTRUCTION OF FACIAL PARALYZED PATIENT (안면신경마비 환자의 재건에 관한 증례보고)

  • Choi, Moon-Gi
    • Maxillofacial Plastic and Reconstructive Surgery
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    • v.27 no.3
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    • pp.288-297
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    • 2005
  • Rehabilitation of the paralyzed face as a result of trauma or surgery remains a daunting task. Complete restoration of emotionally driven symmetric facial motion is still unobtainable, but current techniques have enhanced our ability to improve this emotionally traumatic deficit. Problems of mass movement and synkinesis still plague even the best reconstructions. The reconstructive techniques used still represent a compromise between obtainable symmetry and motion at the expense of donor site deficits, but current techniques continue to refine and limit this morbidity. In chronically paralyzed face, direct nerve anastomosis, nerve graft, or microvascular-muscle graft is not always possible. In this case, regional muscle transposition is tried to reanimate the eyelid and lower face. Regional muscle includes maseeter muscle, temporalis muscle and anterior belly of the digastric muscle. Temporalis muscle is preferred because it is long, flat, pliable and wide-motion of excursion. In order to reanimate the upper and lower eyelid, Upper eyelid Gold weight implantion and lower eyelid shortening and tightening is mainly used recently, because this method is very simple, easy and reliable.

Study of Design by Human Sensibility Ergonomics (감성공학에 의한 디자인)

  • Cha, Sung-Hee
    • Journal of the Korea Furniture Society
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    • v.17 no.2
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    • pp.81-87
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    • 2006
  • Design that is emotionally gratifying is a product design that has been produced by considering user's emotions to give satisfaction through a compositive integration of environmental elements, user's psychological and cognitive element and products' physical elements. In the 21c, where this process of integration is much more appreciated, it could be predicted that the competitiveness of a product relies not on technological aspect but on how close the product to a human being as a communication aid. In the world these days, the changes of lifestyle has been excelled due to the rapid growth of scientific technology. It is needed more than ever for the designers to participate in Human Sensibility Ergonomics to cope with the changes and to design products that are emotionally correct. Therefore, Human Sensibility Ergonomics and design should work closely, organizing a system to sharing the research outcomes and investing opportunities for numerous researchers to study.

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Emotionally Charged Field Dynamics of Lived Space (생활 공간의 정서적 장역학)

  • 김영철
    • Journal of the Korean housing association
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    • v.11 no.2
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    • pp.13-23
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    • 2000
  • Lived space, i.e. space as we experience it in our mundane life, does not exist independently of material objects: it is defined, delimited and made sensible by them. Concrete spaces so manifest are not sterile and neutral homogeneous voids. Not only do they interact with material objects but also influence our feelings and behaviour, constituting emotionally charged fields. This field dynamics of space is readily observed in the phenomenon of place as well as in the etymology and usage of the word 'place'. Each space is pervaded by a particular mood or atmosphere in accordance with its size and shape as well as with the perceptual properties of its constituent objects. Moreover, within each space the atmosphere also changes depending on the location. Space then can be thought of as a nonhomogeneous field of emotional energy. The fact that one is attracted to some places and repulsed by others may be described as one's being subject to invisible forces of pulls and pushes, attractions and repulsions. Out spatial environment is therefore a field of forces of varying directions and magnitudes.

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Phenomenological Study on the Emotional Experience of Married Migrant Women (결혼이주여성의 정서적 경험에 관한 현상학적 연구)

  • Cho, Mi Jin;Kim, Hyun Jin
    • The Journal of the Convergence on Culture Technology
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    • v.6 no.1
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    • pp.191-199
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    • 2020
  • The purpose of this study is to investigate in depth the emotional experiences experienced by marriage migrant women. To this end, in-depth interviews were conducted with three Korean migrant women who could speak Korean. Collected data were analyzed by Giorgi's phenomenological research method. Research shows that 'parents are comfortable, trying to live more actively', 'because they are faithful to their homes because of their husband's support', 'being emotionally comforted and living more positively', 'joy of experiencing God's help' Reconciled to being emotionally resilient and well-to-be with their husbands and those around them,' 'does not hold family work due to emotional anxiety', 'resulting in resentment and conflict between them and their husbands.' Eight categories of were derived. The results of the study on the emotional experience of marriage immigrant women show that they have laid the foundation for them to adapt and live emotionally well.

Social Exclusion and Preference for Odors Perceived to be Emotionally Warm (사회적 배제와 따뜻한 향 선호)

  • Lee, Guk-Hee
    • Science of Emotion and Sensibility
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    • v.21 no.4
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    • pp.11-24
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    • 2018
  • This study was based on previous ones that demonstrate how social exclusion leads to a desire for physical warmth. Research was conducted using odor-induced emotions to predict social exclusion, leading to a pursuit of emotional warmth and avoidance of emotional distance. For this purpose, a preliminary study sought to select odors perceived to be emotionally warm and emotionally distant, after which two experiments verified differences in odor preference between the social exclusion group and the control group. Results indicated that individuals who have experienced social exclusion had a stronger preference for warm odors and a weaker preference for cold odors compared to those who have not been socially ostracized. This study has theoretical value in terms of expanding the social exclusion-induced desire for physical warmth into the emotional dimension as well as examining the avoidance of emotional coldness, which had been overlooked in previous research studies. This also leads to practical implications for comfort foods, character emotions, emotional-space design, and emotions for artificial-intelligence chatbots.