• 한국콘텐츠학회논문지
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• 제21권6호
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• pp.392-403
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• 2021

본 연구의 목적은 정서조절전략이 외상후 성장에 미치는 영향을 확인하고, 정서표현억제전략과 외상후 성장과의 관계에서 외상 경험에 대한 자기개방과 사회적 지지의 순차적 다중매개 효과를 확인하는 것이다. 이를 위해, 만 18세 이상의 성인을 대상으로 설문을 하여, 663명(남자 222명, 여자 441명)의 자료가 최종 통계분석에 사용되었다. SPSS Process Macro로 분석한 결과, 정서표현억제전략을 덜 사용할수록 외상후 성장이 더 높은 것으로 나타났다. 또한 정서표현억제전략과 외상후 성장과의 관계에서 자기개방의 단순매개효과, 정서표현억제전략과 외상후 성장과의 관계에서 자기개방과 사회적 지지의 순차적 다중매개효과를 확인하였다. 이는 정서조절전략으로서 정서표현억제를 적게 사용하는 사람들일수록 외상경험에 대해 자기개방을 많이 함으로써 주위 사람들의 위로와 지지를 받게 되어, 외상후 성장에 이를 수 있다는 것을 의미한다. 또한 이는 외상후 성장에 있어 정서적 자기개방과 사회적 지지가 중요함을 확인한 것이다. 평소에 정서표현을 억제하는 비자발적 내담자를 위한 외상후 성장을 촉진할 수 있는 상담현장에서의 개입방법을 제시하였고, 본 연구의 의의 및 한계점, 후속연구의 방향에 대해 제언하였다.

• 대한가정학회지
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• 제47권6호
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• pp.1-10
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• 2009

This study investigated the influence of children's emotional expression and sociability, and their mothers' communication pattern on their prosocial behavior. The participants were 65 preschool children aged between 5 and 6, and their mothers. Each child-mother dyad was observed for 30 minutes in a lab setting, which was designed to evaluate the child's socioemotional competence and the mother's socialization behavior. Videotaped data were analyzed by two coders for aspects of sharing behavior, the expression of happiness, sadness, anger, anxiety, and sociability for children, and mothers' communication strategies. Results showed that children's anger and anxiety expression were the most significant predictors for their prosocial behavior. Mothers' punitive communication pattern negatively affected children's prosocial behavior. However, when compared to the children's emotional expression, its' accountability were not significant. The influence of negative emotions, and its' adverse role in interpersonal interactions are discussed.

• 문화기술의 융합
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• 제8권4호
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• pp.445-455
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• 2022

금융 서비스에서 적극적으로 활용되고 있는 챗봇은 대화 오류와 기계적인 답변으로 사용자 경험을 저해하고 있다. 이 연구는 의인화된 챗봇의 자기노출과 감정표현이 금융 서비스에서 대화 오류 시 사용자 경험에 미치는 효과를 살펴보았다. 일상적인 금융 서비스 문의 상황에서 자기노출 유형(긍정적 vs. 부정적)과 감정표현 수준(높은 수준의 자신감 vs. 낮은 수준의 자신감)별로 시나리오를 구성해 온라인 실험을 진행하였고, 신뢰, 곤혹도, 서비스 회복만족, 지속 사용의도를 측정하였다. 실험 결과, 의인화된 챗봇의 자기노출과 감정표현에서 신뢰, 곤혹도, 서비스 회복만족, 지속 사용의도에 대해 각각 주효과가 나타났고 신뢰와 곤혹도에서 상호작용 효과가 나타났다. 결론적으로 의인화된 챗봇이 긍정적 자기노출과 자신감 있는 감정표현을 할 때 상대적으로 신뢰가 높아지고 곤혹도가 낮아지는 것을 확인하였다.

• Human Ecology Research
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• 제61권3호
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• pp.459-474
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• 2023

This study aimed to examine the effect of parentification on the smartphone dependency of upper elementary school children in double-income families and to verify whether ambivalence over emotional expression and loneliness sequentially mediates the relationship between parentification and smartphone dependency. The participants were 311 upper-elementary school students (4th to 6th graders; 126 boys, 40.5%) in doubleincome households residing in Seoul, Gyeong-gi, and Incheon. The data were collected through an online self-report questionnaire completed by the participants and were analyzed using SPSS 26.0 and Mplus 8.7 software. The results can be summarized as follows. Firstly, the direct effect of parentification on the smartphone dependency of the children from double-income families was statistically insignificant. Secondly, ambivalence over emotional expression mediated the effect of parentification on smartphone dependency, while loneliness did not. Lastly, parentification influenced smartphone dependency through the sequential mediating channel of ambivalence over emotional expression and loneliness. In conclusion, these findings indicate that interventions for smartphone-overdependent children from double-income families should place emphasis on children's psychological difficulties attributed to parentification. Specifically, this study highlights the importance of alleviating the levels of ambivalence over emotional expression and loneliness to address the issue of children's smartphone dependency in double-income families, suggesting possible involvement and support at both household and societal levels.

• 한국병원경영학회지
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• 제29권2호
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• pp.18-36
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• 2024

This study delved into the complex nature of medical services as experience goods and trust services, investigating the profound impact of online word-of-mouth on medical consumers' decisions to visit hospitals. Considering the restrictive legal framework for medical advertising, consumers are increasingly dependent on unrestricted sources of information like online reviews. This research aimed to provide empirical evidence for the significant role online word-of-mouth plays in hospital selection. Utilizing data from Naver reviews, hospital choice factors were classified based on the Kano model, revealing the subtle yet significant influence that word-of-mouth has on consumers' hospital visit intentions beyond merely positive or negative messages. In particular, the study provided insights into how the categorized positive and negative information, along with the presence or absence of emotional expression, affects the efficacy of word-of-mouth. The experiment targeted medical consumers aged over 20 and, through analysis using the SPSS statistical program, yielded important findings. The direction of online word-of-mouth, the presence of emotional expression, and the interaction of Kano attributes all created significant differences in hospital visit intentions. Notably, emotional expression included in negative word-of-mouth concerning one-dimensional attributes markedly decreased visit intentions, whereas the absence of emotional expression in attractive attributes actually enhanced reliability and increased visit intentions. These findings offer critical implications for redefining strategies in medical marketing and online review management. The discoveries of this study underscore the importance of active engagement and strategic management of online reviews by medical service providers, urging careful consideration of the various elements of online word-of-mouth that influence medical consumers' hospital visit intentions.

• 대한가정학회지
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• 제40권7호
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• pp.25-40
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• 2002

The purpose of this study was to examine the relationships between child's emotional intelligence and stress according to child's sex. The subjects for this study were 380 children of 5-6th grade selected from elementary schools in Busan. Kwak's questionnaires(1994) on child's emotional intelligence and Han, Mi-Hyun's questionnaires(1996) on child's stress were used. Statistical techniques such as Manoya, Pearson's correlation, canonical were used. The results were as follows : (1) According to sex, there were significant differences in child's emotional intelligence and stress. The girls showed higher emotional expression, emotional empathy, emotional control, and the friend-related stress than boys. The boys showed higher parent-related stress than girls. (2) There were significant negative correlations between child's emotional intelligence and stress. The children who got higher emotion intelligence perceived lower stress. (3) Among five dimensions of emotional intelligence for boy, the effective variable was emotional utilization. And among six dimensions of stress, the effective variables were home-environment stress and school-related stress. Among fine dimensions of emotional intelligence for girl, the effective variables were emotional expression and emotional recognition. And among six dimensions of stress, the effective variables were friend-related stress and parent-related stress.

• 한국콘텐츠학회:학술대회논문집
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• 한국콘텐츠학회 2009년도 춘계 종합학술대회 논문집
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• pp.197-203
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• 2009

디지털 기반의 커뮤니케이션 환경에서 점차 사용자가 상호작용이 가능한 커뮤니케이션을 원하게 되고, 사용자 중심의 감정표현 도구가 필요하게 되면서 다양하게 개인화된 감정표현이 가능한 인터랙티브 캐릭터를 개발할 필요성이 대두되고 있다. 본 연구는 개인화된 감정표현이 가능한 인터랙티브 캐릭터를 개발하고, 이를 활용하여 감성콘텐츠를 제작하기 위한 감정표현 기술개발의 방향성을 제시하고자 하는 목적을 가진다. 이를 위해 얼굴표정을 중심으로 감정을 표현하는 기술이 어떻게 구현되고 있으며, 감정표현 도구로서 인터랙티브 캐릭터의 개발 방향은 무엇인지를 사례분석을 통해 살펴보고자 한다.

• 한국콘텐츠학회논문지
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• 제9권9호
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• pp.125-133
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• 2009

오늘날 디지털 기반 커뮤니케이션 환경 속의 사용자들은 상호작용이 가능한 커뮤니케이션을 원하게 되면서, 사용자 중심의 감정표현 도구를 개발할 필요성이 대두되고 있다. 본 연구는 실시간으로 변화하는 개인화된 감정표현이 가능한 감성캐릭터를 개발하기 위한 목적을 가진 기초연구이다. 이를 위해 현재 얼굴표정을 중심으로 감정을 표현하는 기술이 어떻게 구현되고 있는지 국내외 연구동향 및 감성캐릭터를 사용한 다양한 서비스 사례분석을 통해 향후 감성캐릭터의 개발 방향을 제시해보고자 한다.

• 가정과삶의질연구
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• 제21권6호
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• pp.15-26
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• 2003

This study compared institutionalized children with at home children regarding characteristics of emotional intelligence and self-esteem, and the relationship between the two. The participants of this study were 62 institutionalized children and 98 children reared at home, residing in an undisclosed city. Major findings of this study were as follows. First, the institutionalized children had a lower level of self-esteem and emotional intelligence than children at home. Second, the relationship between self-esteem and emotional intelligence was significantly different between institutionalized and at-home children. Third, in case of institutionalized children, ‘other-regulation and self-expression’ among the emotional intelligence factors was the strongest predictor of ‘scholastic competence’ among self-esteem factors. In contrast, for the at-home children, ‘other-regulation and self-expression’ among the emotional intelligence factors was the strongest predictor of ‘social acceptance’ among self-esteem factors.

• Human Ecology Research
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• 제53권3호
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• pp.265-277
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• 2015

This study examines child emotional intelligence in relation to mother's emotional expressiveness and reaction to child negative emotions. A sample of 352 children and mothers from 4 elementary schools in Seoul and Gyeonggi participated in the study. Child emotional intelligence and mother's reaction to child negative emotions were evaluated by child-report, and mother's emotional expressiveness was assessed by mother-report. Data were analyzed by descriptive statistics, two-way analysis of variances, Pearson's correlation and multiple regression analyses. The findings were as follows. First, mothers of boys showed more oversensitive-reaction to child negative emotions than mothers of girls. Mothers of 6th-graders showed more emotion-minimizin-greaction to child negative emotions than mothers of 5th-graders. Second, girls showed a higher level of overall emotional intelligence than boys. Girls showed a higher level of emotion expression and emotion regulation than boys. The 5th-graders showed higher level of emotion expression than 6th-graders; however, 6th graders showed a higher level of emotion perception than 5th-graders. Third, more emotion-coaching-reaction and less oversensitive-reaction by mothers predicted a better emotional intelligence of children. A mother's appropriate emotional socialization behaviors associated with child emotional intelligence were discussed.