• 한국컴퓨터정보학회논문지
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• 제21권4호
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• pp.97-106
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• 2016

The aim of this study is to measure the degrees of emotional labor and to empirically analyze how emotional labor affects individual's stress coping style and psychological burnout. The results were as follows. First, the call center employees were actually experiencing emotional labor and it was shown that the deep acting was higher than the surface acting. Second, the degree of experiencing stress coping style and psychological burnout appeared differently depending on the socio-economic variables of the employee. Third, despite the differences in the direction, there is a correlation between emotional labor, stress coping style, and psychological burnout. Fourth, the characteristics of the employees and emotional labor clearly affected stress coping style and psychological burnout. Therefore, companies will have to provide various psychological treatments and training programs for call center employees, and a change in social awareness, where people take the service industry workers' kindness for granted, is required as well.

• 가정과삶의질연구
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• 제21권6호
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• pp.15-26
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• 2003

This study compared institutionalized children with at home children regarding characteristics of emotional intelligence and self-esteem, and the relationship between the two. The participants of this study were 62 institutionalized children and 98 children reared at home, residing in an undisclosed city. Major findings of this study were as follows. First, the institutionalized children had a lower level of self-esteem and emotional intelligence than children at home. Second, the relationship between self-esteem and emotional intelligence was significantly different between institutionalized and at-home children. Third, in case of institutionalized children, ‘other-regulation and self-expression’ among the emotional intelligence factors was the strongest predictor of ‘scholastic competence’ among self-esteem factors. In contrast, for the at-home children, ‘other-regulation and self-expression’ among the emotional intelligence factors was the strongest predictor of ‘social acceptance’ among self-esteem factors.

• 음성과학
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• 제5권1호
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• pp.35-47
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• 1999

This paper describes procedures to model and synthesize emotional speech in a multimedia environment. At first, procedures to model the visual representation of emotional speech are proposed. To display the sequences of the images in synchronized form with speech, MSF(Multimedia Speech File) format is proposed and the display software is implemented. Then the emotional speech sinal is collected and analysed to obtain the prosodic characteristics of the emotional speech in limited domain. Multi-emotional sentences are spoken by actors. From the emotional speech signals, prosodic structures are compared in terms of the pseudo-syntactic structure. Based on the analyzed result, neutral speech is transformed into a specific emotinal state by modifying the prosodic structures.

• 대한가정학회지
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• 제48권7호
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• pp.23-32
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• 2010

The purpose of the present study was to examine the child care teacher's ego-resilience, emotional labor, and personal characteristics on their burnout. It was expected that the child care teachers would feel less burnout if they have higher ego-resilience and lower emotional labor compared to those with lower ego-resilience and higher emotional labor. A survey was administered to 218 child care teachers in Seoul area using Maslach Burnout Inventory, California Personality Inventory, and Emotional Labor Scale. Data were analyzed with descriptive statistics and multiple regression using SPSS PC program(12.0 version). Major findings were as follows: First, child care teachers' burnout was not so high. Second, teacher's burnout was different depending on their personal factors such as age, marriage, and income. Last, child care teachers' burnout was explained by their emotional labor and egoresilience.

• 한국콘텐츠학회논문지
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• 제17권10호
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• pp.149-160
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• 2017

본 연구의 목적은 다문화 가정 자녀들의 정서행동 특성에 영향을 미치는 요인들을 탐색하는 것이다. 이를 위해 주요 요인으로 인구사회학적 특성과 심리적 특성을 포함하였다. 조사대상자는 결혼이민여성 200명을 대상으로 하였으며 이중 148명을 분석하였다. 연구결과 이들 아동의 정서행동적 특성은 어머니의 연령과 가구소득과 유의미한 관련을 나타냈다. 또한 결혼이주여성의 문화적응스트레스는 자녀들의 전반적 행동특성에 유의미한 관계를 나타냈다. 마지막으로 결혼이주여성이 높은 수준의 문화적 스트레스를 경험하고, 자녀가 연령이 높을수록 내면화된 문제행동을 나타냈다. 또한 결혼이주여성의 한국어 능력과 결혼만족도 역시 자녀의 내면화된 문제와 외현화된 문제영역에 유의미한 영향을 미치는 것으로 나타났다. 이상의 연구결과를 바탕으로 다문화 가정 아동의 정서행동 문제의 예방 프로그램을 개발하기 위한 실천적 제안을 논의하였다.

• 아동학회지
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• 제29권5호
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• pp.197-214
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• 2008

The purpose of this study was to investigate clinical characteristics and the attribution of children having play therapy by developmental, behavioral, and emotional disorders. Subjects of this study were 118 3- to 9-year-old children randomly selected from children who were receiving or who already finished play therapy at one of the child and family counseling centers in Cheong-Ju City. Results showed that children with developmental disorders had lower levels of relationship during play, and their relationships were more disorganized or separated than children with emotional or with behavioral disorders. This study has significance by providing psychological information on play characteristics of children by type of disorder.

• 한국의상디자인학회지
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• 제10권3호
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• pp.89-100
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• 2008

This article aims to research and analyze expressional characteristics of media art in Hussein Chalayan's fashion works. Media technology has made rapid progress over every society, in which it enables multi-dimensional communication. Under this social background, media art can use a multiplicity of technologies and go public. Media art had great influences in fashion with the leading designer as Hussein Chalayan. His works has been selected from the 90s up until 2008 focusing on expressional characteristics of media art by a professional group of fashion design. By classifying and analyzing of Hussein Chalayan's fashion works, expressional characteristics of media art displayed from works of the late 90s, and in recent years, the use of various technologies has increased. Expressional characteristics of media art in his works have been re-classified as interactivity, transfonnation, visualization, and transparency. First, interactivity by the wearer's action and emotional change is effective on emotional express, body protection and the causing of interest. Second, transfonnation by the wearer's action, functioning, and emotional change is influenced by convenience, body protection, and causing concern. Third, immateriality in media art is divided into visualization and transparency, and in fashion structural and material characteristics. Visualization by internal luminous source and digital images influences immersion and expression on fantasy images. Fourth, transparency by immaterial characteristics and piled up images affects openness and camouflage. Development of material and technology paves the way for expressional characteristics of media art in fashion. The trend of Hussein Chalayan's works moves towards emotional high-tech design with technology.

• 감성과학
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• 제23권3호
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• pp.19-36
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• 2020

본 연구는 D 대학을 중심으로 DEU-GRIT 검사를 활용하여 대학 신입생의 대학 생활 적응 특성을 분석하는 데 그 목적이 있다. 이를 위해, 대학 신입생의 성별과 전공 분야에 따른 대학 생활 적응 수준의 차이를 살펴보고, 대학 생활 적응의 중요한 영역인 학업, 사회, 정서, 진로 적응의 수준을 기반으로 군집화된 대학 신입생의 대학 생활 적응 특성을 살펴보았다. 그리고 DEU-GRIT 검사 규준을 바탕으로 대학 신입생 중 적응에 어려움을 겪는 하위 규준집단을 따로 분류하여 이들의 대학 생활 적응 특성도 살펴보았다. 그 결과, 정서 적응 수준에서 남학생이 여학생에 비해 높은 것으로 나타났으며, 학업 적응과 정서 적응 수준에서 과학기술 전공 분야 학생이 인문사회 전공 분야 학생에 비해 높은 것으로 나타났다. 또한, 대학 생활 적응의 4개 영역 수준을 기준으로 군집 분석을 한 결과, 군집 1은 모든 영역의 적응 수준이 높았지만, 군집 3은 모든 영역의 적응 수준이 낮은 것으로 나타났다. 그리고 군집 2는 정서 적응 수준이 높았지만, 군집 4는 정서 적응 수준이 낮은 것으로 나타났다. 한편, DEU-GRIT 검사의 하위 규준집단에서는 학업 적응과 사회 적응 수준이 남학생보다 여학생에게서 높았으며, 대학 생활 적응 전체 및 학업 적응과 정서 적응 수준이 인문사회 전공 분야 학생보다 과학기술 전공 분야 학생에게서 높은 것으로 나타났다. 또한, 하위 규준집단의 대학 생활 적응의 4개 영역 수준을 기준으로 군집 분석 한 결과, 하위 규준집단 군집 1은 정서 적응 수준이 높았으며, 하위 규준집단 군집 2는 정서 및 진로 적응 수준은 낮고 학업 및 사회 적응 수준은 높은 것으로 나타났다. 그리고 하위 규준집단 군집 3은 모든 영역 수준이 낮았으며, 하위 규준집단 군집 4는 사회 및 정서 적응 수준이 낮고 학업 및 진로 적응 수준이 높은 것으로 나타났다. 이는 대학 신입생의 사회 및 정서 적응 측면에서 성별에 따라 맞춤화된 심리상담 프로그램의 개입이 필요하며, 전공 분야에 따라서는 취업 전망에 대한 기대의 높고 낮음에 따른 상대적 정서 개입의 필요성을 시사한다. 또한, 하위 규준집단의 대학 생활에서 정서 및 사회 적응은 대학 생활 적응의 보호 요인으로 작용할 가능성이 있어 이에 대한 구체적인 개입 방안을 고민할 필요가 있음도 시사한다.

• Journal of the Korean Data and Information Science Society
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• 제27권1호
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• pp.143-154
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• 2016

본 연구는 Morris과 Feldman (1997)의 모형을 기반으로 선행요인과 결과를 포괄하는 감정노동 모형을 구축하고 간호사를 대상으로 이를 검증하였다. 자가보고식 설문지를 이용한 조사연구로서 상급종합병원 또는 종합병원에 근무하는 247명의 간호사를 대상으로 자료를 수집하였다. 모형 적합성 분석 결과 표준카이자승치 2.31, 표준적합지수.94, 비교적합지수.97, 근사원소평균자승잔차.07 등으로 나타나 설정한 모형이 간호사의 감정노동을 설명하는데 적합한 것으로 나타났다. 구조모형의 경로분석 결과, 직무자율성과 조직지원은 감정노동에 유의한 영향을 미쳤고, 감정노동은 감정적 소진에는 유의한 정적 영향을, 직무만족과 조직몰입에는 유의한 부적 영향을 미치는 것으로 나타났다. 결론적으로 간호사의 직무특성과 조직의 지원은 감정노동을 매개로 하여 결과변수인 감정적 소진과 직무만족, 그리고 조직몰입에 영향을 미치고 있음을 알 수 있었다.

• 치위생과학회지
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• 제19권2호
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• pp.113-121
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• 2019

Background: We investigated somatization symptoms experienced by dental hygienists due to stress from emotional labor. Our aim was to provide basic research data that could be useful in the development of efficient stress management schemes for this occupational group. Methods: We analyzed data collected from 208 dental hygienists working in Jeollabuk-do Province, Korea. To measure the level and intensity of emotional labor among research participants, we used the Korean Emotional Labor Questionnaire. We used the Somatization Symptom Checklist-90-Revised (SCL-90-R) to measure the level of somatization symptoms among participants. Results: On analyzing the level of emotional labor and somatization symptoms according to general characteristics, participants aged 23~25 years showed high scores for stress due to emotional labor (p<0.05). Working 5 days per week, subjective health status, and organizational support and protection systems were found to correlate with the level of stress due to emotional labor (p<0.05). In the analysis of correlations between emotional labor and somatization symptoms, scoring high across all domains of emotional labor was associated with scoring high for somatization symptoms in the subdomains of emotional labor. When emotional labor and demographical variables were used as independent variables, having higher scores for emotional labor and having poor subjective health status were found to be associated with having higher levels of somatization symptoms (p<0.05). Conclusion: Our results showed that working at night and organizational support and protection systems were correlated with emotional labor and somatization symptoms. Measures must be taken at the organizational level to reduce emotional labor and somatization symptoms.