Journal of dental hygiene science (치위생과학회지)

The Korean Society of Dental Hygiene Science (한국치위생과학회)
권호 표지
DOI QR코드

DOI QR Code

Effect of Emotional Labor on Somatization among Dental Hygienists in an Area

  • Kim, Mi-Jeong (Department of Dental Hygiene, Vision College of Jeonju) ;
  • Lim, Cha-Young (Department of Dental Hygiene, Vision College of Jeonju) ;
  • Son, Ju-Lee (Department of Dental Hygiene, Vision College of Jeonju)
  • Received : 2019.03.26
  • Accepted : 2019.05.07
  • Published : 2019.06.30
Download PDF
⟨ Previous Next ⟩

Abstract

Background: We investigated somatization symptoms experienced by dental hygienists due to stress from emotional labor. Our aim was to provide basic research data that could be useful in the development of efficient stress management schemes for this occupational group. Methods: We analyzed data collected from 208 dental hygienists working in Jeollabuk-do Province, Korea. To measure the level and intensity of emotional labor among research participants, we used the Korean Emotional Labor Questionnaire. We used the Somatization Symptom Checklist-90-Revised (SCL-90-R) to measure the level of somatization symptoms among participants. Results: On analyzing the level of emotional labor and somatization symptoms according to general characteristics, participants aged 23~25 years showed high scores for stress due to emotional labor (p<0.05). Working 5 days per week, subjective health status, and organizational support and protection systems were found to correlate with the level of stress due to emotional labor (p<0.05). In the analysis of correlations between emotional labor and somatization symptoms, scoring high across all domains of emotional labor was associated with scoring high for somatization symptoms in the subdomains of emotional labor. When emotional labor and demographical variables were used as independent variables, having higher scores for emotional labor and having poor subjective health status were found to be associated with having higher levels of somatization symptoms (p<0.05). Conclusion: Our results showed that working at night and organizational support and protection systems were correlated with emotional labor and somatization symptoms. Measures must be taken at the organizational level to reduce emotional labor and somatization symptoms.

Keywords

References

  1. Oh YJ, Choi YH: Effects of emotional labor, job stress and burnout on somatization in nurses: in convergence era. J Digit Converg 13: 415-424, 2015. https://doi.org/10.14400/JDC.2015.13.10.415
  2. Kang OH: The determinants of intent to leave of dental hygienists at dental clinics. J Dent Hyg Sci 6: 107-111, 2006.
  3. Lee CS, Park SY, Han HM, et al.: Influential job-related characteristics for the job satisfaction and turnover possibility of dental hygienists. J Dent Hyg Sci 12: 666-674, 2012.
  4. Choi HJ, Bang HJ, Chung EY, Seo YJ: Factors that affect the level of emotional labor in dental hygienists. J Dent Hyg Sci 14: 295-301, 2014. https://doi.org/10.17135/jdhs.2014.14.3.295
  5. Hochschild AR: Emotion work, feeling rules, and social structure. Am J Soc 85: 551-575, 1979. https://doi.org/10.1086/227049
  6. Kim MJ, Lim CY: Relationships between experiencing verbal violence and the emotional responses and coping behaviors of dental hygienists. J Dent Hyg Sci 17: 209-217, 2017. https://doi.org/10.17135/jdhs.2017.17.3.209
  7. Retrieved October 14, 2015, from http://www.keis.or.kr/user/bbs/main/137/775/bbsDataView/27976.do.
  8. Park MM, Han SJ: Relations of job satisfaction with emotional labor, job stress, and personal resources in home healthcare nurses. J Korean Acad Community Health Nurs 24: 51-61, 2013. https://doi.org/10.12799/jkachn.2013.24.1.51
  9. Lee JY, Chi MW: Relation among emotional labors's job stress, role conflict, ego-resilience and job turnover. J Korea Content Assoc 12: 191-200, 2012. https://doi.org/10.5392/JKCA.2012.12.06.191
  10. Kim IS: The role of self-efficacy and social support in the relationship between emotional labor and burn out, turn over intention among hospital nurses. J Korean Acad Nurs Admin 15: 515-526, 2009.
  11. Yoon SU, Kim JS: Relations between emotional labor and job stress among some dental hygienists. J Korean Soc Dent Hyg 11: 178-188, 2011.
  12. Lee MJ, Kim YN, Lee SY: A study on factors affecting emotional labor of clinical dental hygienists. J Dent Hyg Sci 15: 113-118, 2015. https://doi.org/10.17135/jdhs.2015.15.2.113
  13. Yoon SU, Nam IS: Relations between emotional labor and sleep health according to the personality types of dental hygienists. J Dent Hyg Sci 11: 243-249, 2011.
  14. Hwang DH, Eom S: The convergence influence of emotional labor of clinical dental hygienist working on job stress: focused on mediating effects of self esteem. J Korea Converg Soc 7: 67-74, 2016. https://doi.org/10.15207/JKCS.2016.7.6.067
  15. Jang SJ, Kang HT, Kim SY, et al.: A study on the application of the Korean type of emotional labor and violence (study of 2013). Korea Occupational Safety & Health Agency, Ulsan, pp.1-128, 2014.
  16. Kim KI, Kim JH, Won HT: Korean mental of symptom checklist-90-revision. Jung Ang Juk Sung Publisher, Seoul, pp.8-10, 1984.
  17. Won YS, Oh HN: The effects of job stress and psychosocial stress among dental hygienists. J Dent Hyg Sci 15: 679-687, 2015. https://doi.org/10.17135/jdhs.2015.15.5.679
  18. Lee KM, Oh HJ: The effect of a five-day working week on employee's job attitudes. Korean Bus Educ Rev 203-222, 2008.
  19. Choi YK, Kim KY, Kim MS, Moon BA, Kim KH: The relationship between emotional labor status and depression in dental hygienists. J Korea Acad-Ind Cooper Soc 18: 635-643, 2017. https://doi.org/10.5762/KAIS.2017.18.7.635
  20. Jeong SB, Choi EM, Choi JS: The effects of emotional labor on burnout, turnover intention, and job satisfaction among clinical dental hygienists. J Korean Acad Oral Health 38: 50-58, 2014. https://doi.org/10.11149/jkaoh.2014.38.1.50
  21. Kang HK, Kwun HS: A study on job satisfaction according to clinical dental hygienists' career in Busan. J Korean Acad Dent Hyg Educ 9: 507-521, 2009.

Cited by

  1. Effects of Dental Hygienists Job Stress on Somatization in an Area vol.20, pp.1, 2019, https://doi.org/10.17135/jdhs.2020.20.1.59