• Nutrition Research and Practice
• /
• 제17권2호
• /
• pp.356-370
• /
• 2023

BACKGROUND/OBJECTIVES: School food service has played an important role in promoting the health and physical condition of students by providing students with a balanced and nutritious diet. Therefore, boosting the quality of school food service and improving the students' satisfaction is critical. For this purpose, this study examined the structural causal relationship among the quality of school food service factors, emotional responses, and satisfaction in China. SUBJECTS/METHODS: This study was conducted with 4th-6th-grade students from 6 junior high schools in Henan province of China, with 590 questionnaire responses (87.3%) collected and statistically analyzed. RESULTS: The school food service quality factors (including menu management, dietary education, facilities management, price and food distribution management, and personal hygiene during meals) must be enhanced to boost the students' satisfaction. In addition, the study used questionnaire survey data to validate the full mediation of students' emotional responses between school food service quality factors and student satisfaction. CONCLUSIONS: Students' emotions also play an important role in influencing the quality of school food service, all of which affect the emotional responses of students. Therefore, students' positive emotions are an important indicator for improving the quality of school food service. A national support policy is necessary for the ongoing maintenance and development of various programs that drive students' satisfaction and promote the adoption of education guidelines for school food service in China.

• 여성건강간호학회지
• /
• 제27권4호
• /
• pp.358-367
• /
• 2021

Purpose: This study aimed to identify factors associated with diabetes management self-efficacy in pregnant women with gestational diabetes mellitus (GDM) in Korea. Methods: A total of 173 pregnant women with GDM in Korea were recruited by posting announcements at two Korean online communities focusing on pregnancy and GDM. Participants completed a structured online survey from July to September 2018. Thirteen inappropriate responses were excluded and a total of 160 questionnaires were used in the final analysis. Descriptive statistics were calculated and multiple regression with the enter method was done to identify the associations of depressive mood, anxiety, emotional intelligence, and sleep quality with diabetes management self-efficacy. Results: Respondents reported a moderately depressive mood (mean, 10.36), low to moderate anxiety (mean, 41.65), above-average emotional intelligence (mean, 78.04), moderate sleep quality (mean, 42.01), and above-average diabetes management self-efficacy (mean, 52.29). The major factor associated with diabetes management self-efficacy of pregnant women with GDM was emotional intelligence (β=.51, p<.001). Other factors, in descending order of influence, were sleep quality (β=.22, p<.001) and exercise (β=.18, p=.004). Taken together, the aforementioned factors explained 34.6% (F=39.53, p<.001) of the total variance. Conclusion: The results of this study suggest that to improve the diabetes management self-efficacy of pregnant women with GDM, it is necessary to develop an education program that can also enhance emotional intelligence, sleep quality, and exercise.

• 한국식품영양학회지
• /
• 제24권4호
• /
• pp.670-679
• /
• 2011

This study investigated the hotel buffet restaurant's service quality, emotional reaction of customer, recommendation intention, and defection intention. The survey was conducted from January 3 to February 7 in 2011, and 400 respondents were used in the data analysis. As a results of this study, the hotel buffet restaurant's service quality was classified by the interaction, outcome, and physical environment quality. The emotional reaction of hotel buffet restaurant's customer was classified by the positive and negative emotion. The all factors of hotel buffet restaurant's service quality had a positive impact on positive emotion, while it had a negative impact on negative emotion. The positive emotion reaction of hotel buffet restaurant's customer had a positive impact on the recommendation intention, while the negative emotion had a negative impact on the recommendation intention. And the negative emotion had a positive impact on the defection intention in hotel buffet restaurants. In addition, there were partially differences in the service quality and emotional reaction by general characteristics. There were significant differences in the recommendation intention by marriage status and monthly income. Therefore, the hotel buffet restaurants have to design a strategy of service for increasing customer's positive emotion and recommendation intention.

• 성인간호학회지
• /
• 제27권5호
• /
• pp.537-547
• /
• 2015

Purpose: The purpose of this study was to examine the effects of emotional labor, somatic symptoms, and emotional support on quality of life among middle-aged women workers. Methods: The study design was a descriptive survey research. Data were collected from October 2013 to January 2014 in Korea. A self-reported questionnaire was administerd in a convenience sample of 264 middle aged women in various working places. The survey included socio-demographic and job-related factors, and the questionnaires about emotional labor, somatic symptoms, emotional support, and quality of life. Data were analyzed using descriptive statistics, t-test, ANOVA, pearson's correlation coefficient, and stepwise multiple regression. Results: Stepwise multiple regression showed that somatic symptoms had the greatest effect on quality of life (${\beta}=-1.65$, p<.001), followed by emotional support (${\beta}=0.67$, p<.001), and job satisfaction (${\beta}=3.98$, p<.001). And these variables accounted for 52% of quality of life among middle-aged women workers (F=97.14, p<.001). Conclusion: These results suggest for clinical nurses to take somatic symptoms, emotional support, and job satisfaction into special account in order to improve the middle aged women worker's quality of life. Ultimately, a health promotion program focusing on these influential variables in workplace need to be developed for the given population.

• 한국콘텐츠학회논문지
• /
• 제19권6호
• /
• pp.541-552
• /
• 2019

최근 사회복지전담공무원들은 지속적으로 증가하는 업무로 인해 많은 직무스트레스에 시달리고 있는 상황에서 감정노동을 수행하고 있다. 이에 본 연구는 세종특별시와 충청남도에 근무하는 사회복지전담공무원 937명을 대상으로 설문조사를 통하여 감정노동이 복지서비스 질에 미치는 영향을 평가하였다. 주요 결과는 다음과 같다. 첫째, 사회복지전담공무원은 보통수준 이상의 감정노동을 경험하고 있는 것으로 나타났으며, 표면행위보다는 내면행위를 다소 많이 하는 것으로 나타났다. 둘째, 사회복지전담공무원이 제공하는 서비스는 보통 이상의 높은 수준으로 나타났으며 유형성, 보증성, 신뢰성, 감정이입, 대응성의 순이었다. 셋째, 감정노동의 하위 요인 중에서 내면행위는 서비스 질에 정(+)적인 영향을 미치고 있었다. 즉, 자신의 감정상태 자체를 변화시켜 업무에 임할수록 제공하는 서비스 질은 증가하는 것이다. 반면에 하위요인 중에서 내면행위는 서비스 질에 영향을 미치지 않았다. 향후 사회복지전담공무원의 과도한 업무 부담에 대한 정책적 대응이 필요하고, 감정노동에 대한 대응 매뉴얼을 제공하여야 한다.

• 농촌지도와개발
• /
• 제26권4호
• /
• pp.193-203
• /
• 2019

Tourism has been widely regarded as a mentally and physically healthy pursuit. Emotional experience can increase the restoration effect of tourism. Thus, recent studies in tourism have paid more attention to the benefits of emotional experiences. This study provides and tests a model that examines the relationship emotional experience as mediating variable between perceived service quality and two outcomes (behavioral intention, subjective well-being). The results of a study with rural healing tourists provide support for the proposed model. Specifically, the results indicate that emotional experience partially mediate the relationship between perceived service quality and satisfaction. The results of this study suggest that emotional experience should be considered as important in rural healing tourism services. The study provides empirical validation that customers do, indeed, identify with service providers, and this, in-turn, provides positive consequences for both the service provider (i.e., behavioral intention) and the customer (i.e., subjective well-being).

• 유통과학연구
• /
• 제20권9호
• /
• pp.109-126
• /
• 2022

Purpose: The role of salespersons' emotions in effective selling behavior garners attention among scholars and practitioners. Previous studies have investigated the effects of emotional intelligence and emotional labor on sales success separately. However, to understand the whole process, the relationships among salespersons' cognition, emotions, and behaviors should be considered simultaneously. Accordingly, we uniquely examined how salespersons' emotional intelligence (emotional antecedent) and customer orientation (cognitive antecedent) influence their emotional labor (deep acting vs. surface acting), adaptive selling behavior, and the selling results in the retail environment. Research design, data, and methodology: To improve methodological rigor, we used the dyadic approach. We measured 182 salespersons' emotional intelligence, customer orientation, and emotional labor, and 364 customers assessed the salespersons' adaptive selling behavior and selling results in the insurance and duty-free department retailing sectors. Result: The findings suggest that salespersons' customer orientation and emotional intelligence relate to deep-acting of emotional labor, affecting their adaptive selling behavior and relationship quality with customers. Conclusions: As for managerial implications, sales managers may well consider emotional intelligence levels when selecting salespersons in the retail industry. Additionally, practical training programs are required to cultivate customer orientation, emotional intelligence, and deep acting while performing emotional labor.

• 한국컴퓨터정보학회논문지
• /
• 제19권11호
• /
• pp.159-166
• /
• 2014

본 논문에서는 감정을 통해 단어의 의미가 변화될 때 운율과 음질로 표현되는 음향 요소가 어떠한 역할을 하는지 분석한다. 이를 위해 6명의 발화자에 의해 5가지 감정 상태로 표현된 60개의 데이터를 이용하여 감정에 따른 운율과 음질의 변화를 살펴본다. 감정에 따른 운율과 음질의 변화를 찾기 위해 8개의 음향 요소를 분석하였으며, 각 감정 상태를 표현하는 주요한 요소를 판별 해석을 통해 통계적으로 분석한다. 그 결과 화남의 감정은 음의 세기 및 2차 포먼트 대역너비와 깊은 연관이 있음을 확인할 수 있었고, 기쁨의 감정은 2차와 3차 포먼트 값 및 음의 세기와 연관이 있으며, 슬픔은 음질 보다는 주로 음의 세기와 높낮이 정보에 영향을 받는 것을 확인할 수 있었으며, 공포는 음의 높낮이와 2차 포먼트 값 및 그 대역너비와 깊은 관계가 있음을 알 수 있었다. 이러한 결과는 감정 음성 인식 시스템뿐만 아니라, 감정 음성 합성 시스템에서도 적극 활용될 수 있을 것으로 예상된다.

• 한국기계가공학회지
• /
• 제18권2호
• /
• pp.29-37
• /
• 2019

In this study, emotional adjectives about the operating sound quality of the vehicle power seat are constructed, and the effectiveness of the emotional adjectives are verified by evaluating the operating sound quality. First, emotional adjectives were collected from the literature related to the automobile field and other sound qualities. A questionnaire was made using these adjectives. The questionnaire was designed to be able to select all adjectives that could express the operating noise of the power seat slide adjuster by applying the multiple- response method. Next, a subjective sound quality evaluation was conducted using the emotional adjectives. In the evaluation, we first recorded the operating noise for two power seats. Second, the subjective sound quality evaluation was performed on the recorded operating noise using a loudspeaker. Finally, through a statistical analysis on the sound quality evaluation results, the relationship between the semantic space and the preference score was verified, and the validity of the emotional adjectives was verified.

• 한국산학기술학회논문지
• /
• 제20권4호
• /
• pp.177-188
• /
• 2019

감정노동이란 직업적인 요구에 맞춰 감정을 조절하여 표현하는 것을 말한다. 그간 서비스 근로자의 감정노동 특징이나 관련 요인에 대한 연구는 다양하게 이뤄졌으나 서비스 근로자와 비서비스 근로자의 감정노동을 비교한 연구가 많지 않았으므로, 본 연구에서는 근로자의 유형을 나누어 감정노동의 차이를 검증해보고자 하였다. 또한 감정노동의 부정적인 결과로 알려져 있는 우울과 삶의 질 저하에도 관심을 가지고 이들에게서 나타나는 우울, 삶의 질과 감정노동 간의 관계에 대해서도 알아보고자 하였다. 이러한 목적으로 125명의 서비스 근로자와 사이버대학교에 재학 중인 186명의 온라인 대학생 자료를 수집하였으며, 온라인 대학생의 경우 비서비스직 임을 확인하기 위하여 관리자, 군인 및 주부로 대상의 직업을 제한하였다. 집단 차를 알아보기 위해 일원변량분석에 더불어 사후분석으로 Fisher의 LSD를 실시하였다. 고객응대의 과부하 요인은 서비스직에서 다른 세 집단에 비해 높았고 감정조절의 요구와 규제, 감정 부조화, 우울은 서비스직과 주부 집단에서 높게 나타났다. 다중회귀분석의 시행 결과로는 감정부조화가 우울을 상승시키고 삶의 질을 저하시키는 영향이 있는 한편, 지지와 보호는 삶의 질을 향상시키고 우울은 저하시키는 효과가 나타났다. 이러한 결과를 토대로 연구의 함의와 제한점에 대해 논하였다.