• 복식문화연구
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• 제20권5호
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• pp.664-678
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• 2012

The purpose of this study is to define the relationships among the emotional labor, job satisfaction, and turnover intention of beauty industry workers. The data for this study were collected through a survey, and a total of 197 questionnaires were used in the statistical analysis. The survey items were classified into 4 domains: demographic characteristics, emotional labor, job satisfaction, and turnover intention. This study extracted factors that compose each measurement domain to define the impact of emotional labor on job satisfaction or turnover intention. According to the research results, 3 factors - positive norm, sincere behavior, and emotional incongruity - were extracted for emotional labor. Individual aptitude satisfaction and work environment satisfaction were extracted as the factors for job satisfaction, whereas a single factor was extracted for turnover intention. By analyzing the effect of factors related to the emotional labor of beauty in dustry workers on factors related to job satisfaction, results showed that positive norm positively influenced individual aptitude satisfaction, sincere behavior positively influenced individual aptitude satisfaction and work environment satisfaction, and emotional incongruity negatively influenced individual aptitude satisfaction. Among factors related to emotional labor, positive norm and sincere behavior negatively affected turnover intention, whereas emotional incongruity positively influenced turnover intention. With regard to the effect of job satisfaction on the turnover intention of beauty industry workers, results showed that individual aptitude satisfaction and job environment satisfaction negatively (-) affected turnover intention. The results of this study show that people presenting a high level of individual aptitude satisfaction displayed positive job satisfaction, whereas people showing serious emotional incongruity for work presented high turnover intention. This implies that in order to increase the work efficiency of beauty businesses, it is essential to examine and manage the emotional labor of workers as a measure for increasing job satisfaction and lowering turnover.

• 한국치위생학회지
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• 제16권6호
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• pp.919-929
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• 2016

The purpose of the study was to investigate the influence of college life adjustment on emotional intelligence in dental hygiene students. Methods: A self-reported questionnaire was completed by 550 dental hygiene students in Daegu from May to June, 2016. The questionnaire consisted of general characteristics of the subjects, emotional intelligence scale, and student adaptation to college questionnaire using Likert 5 point scale. Data were analyzed by t-test, one way ANOVA, post hoc $Scheff{\acute{e}}$ test, Pearson's correlation test, and multiple regression test. Results: The mean scores of emotional intelligence 3.40 points and college life adjustment 3.14 points were above average. Every sub-field of emotional intelligence had static correlation, and there was a close correlation between college life adjustment and every specific field. The academic adjustment (r=0.515) and institutional adjustment (r=0.458) showed strong correlation with the emotional intelligence. The higher the emotional intelligence score was, the higher the college life adjustment was. Variables having statistically significant influence on college life adjustment included economic status, major satisfaction, self-emotional, use of emotional and emotional control (37.7%, p<0.001). Conclusions: Emotional intelligence played a significant role in dental hygiene students to adapt well with the demands of college life. The college should provide the efficient programs in the curriculum that helps enhance emotional intelligence of the students.

• 한국간호교육학회지
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• 제22권3호
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• pp.264-273
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• 2016

Purpose: The purpose of this study was to investigate humanistic knowledge, emotional intelligence, and communication skills among nurses and to identify factors influencing the communication skills of nurses in five hospitals. Methods: Data were collected from 248 nurses in hospitals from August 25 to September 9, 2015. Data were analyzed with descriptive statistics, t-test, ANOVA, Pearson's correlations and enter method regression analysis using the SPSS/Win 22.0 program. Results: There were significant differences in humanistic knowledge according to religion, education, work department, number of night duty, pay level satisfaction, job satisfaction, and job performance. There were significant differences in emotional intelligence according to all general characteristics. There were significant differences in communication skills according to education, position, number of night duty, and job performance. Communication skills showed positive correlations with humanistic knowledge and emotional intelligence. Emotional intelligence correlated positively with humanistic knowledge. Emotional intelligence was a significant predictor and accounted for 32% of variance in the communication skills. Conclusion: To strengthen communication skills, programs need to be complemented in order to promote humanistic knowledge and emotional intelligence for nurses.

• KIEAE Journal
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• 제16권1호
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• pp.103-110
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• 2016

Purpose: This study suggests the multi-purposed emotional space that is one of the alternatives to reuse idle spaces in the city. Because human who is living in modern society begins pursue new contents and leisurely life all the time and live toward the period of high emotion with personal characteristics, architectural industry also need to change its planning and design to satisfy contemporary man and to adjust rapid social mobility. Method: For this study, the buildings where are located near Asia Cultural Complex (ACC) and leaved as idle spaces now that is used for important facilities are used to apply the multi-purposed emotional Space. Essential methodology and terminology were examined to estimate and construct the multi-purposed emotional space. Result: The multi-purposed emotional space provides that people aggressively request subjects to satisfy their emotional attractiveness as well as comforts and pleasures beyond the functional basic requirements in space. On the other words, it can be regarded as limited context to physical space responsive to social and environmental changes for the surrounding, and may maximize user experiences. Since emotions tend to be abstract and subjective while architectural space has pretty physical properties, this study attempts to integrate contrastive properties between emotional and architectural spaces to make a real object.

• 간호행정학회지
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• 제23권2호
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• pp.201-210
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• 2017

Purpose: The purpose of this study was to understand job satisfaction, burnout, emotional labor and positive psychological capital and to identify the factors that influence on job satisfaction in the hospital nurses. Methods: This study was conducted through a survey of 274 nurses at two hospitals in the D city, Korea. Data were collected in September 7 to September 23, 2016 using structured questionnaires which included general characteristics, burnout, job satisfaction, positive psychological capital and emotional labor. Data were analyzed using descriptive statistics, ANOVA, and stepwise multiple regression test with SPSS/WIN 22.0. Results: The score for job satisfaction was 3.03 out of 5. Job satisfaction was significantly correlated with burnout, emotional labor and positive psychological capital. The factors influencing job satisfaction were age, burnout, emotional labor and positive psychological capital. The predict variables accounted for 37.5% of job satisfaction. Conclusion: The results of this study show that factors influencing job satisfaction are burnout, emotional labor and positive psychological capital. Therefore, it is necessary to develop intervention programs to improve job satisfaction of nurses for emotional labor reduction and positive psychological capital improvement.

• 한국보육지원학회지
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• 제14권3호
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• pp.59-76
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• 2018

Objective: The purpose of this study was to examine the relationships among teachers' resilience, difficulty in emotional regulation, and teaching strategies for behavior problems of children. Methods: A total of 200 day care and kindergarten teachers were surveyed. The collected data were analyzed by Pearson's correlation and multiple regression. Results: First, teachers' resilience, difficulty in emotional regulation and teaching strategies for children with behavior problems were significantly related. Teachers' resilience showed a positive correlation with teachers' positive prevention and reaction strategies but showed a negative correlation with teachers' negative reaction strategies. Among the teachers' difficulty in emotional regulation, the factor of difficulty for impulsive control and lack of attention showed negative correlations with teachers' prevention and positive reaction strategies. Second, teachers' resilience and difficulty in emotional regulation significantly explained the teaching strategies for children with behavior problems. Teachers' resilience was found to be the most important variable explaining teaching strategies for children with behavior problems. Conclusion/Implications: This study revealed that teachers' resilience and difficulties in emotional regulation were important psychological and emotional characteristics for teachers when teaching children with behavior problems.

• 한국경영과학회지
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• 제37권2호
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• pp.57-72
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• 2012

The moderators that relieve negative effects of emotional labor have been studied such as job characteristics and situational variables. But as reviewing these studies, they focused on the degree of emotional on certain condition, there's no distinction between that degree and moderating effects. So we should focus on the moderating variables as a organizational involvement. In this study, I hypnotized the mediating effect of job stress between emotional labor and organizational effectiveness. Then I explored moderating role of 'fairness perception of emotional labor' and 'problem-focused stress coping'. This study tested these relationships using data from 166 employees of domestic security service company. From this data, I found that emotional labor increases job stress and job stress fully mediates the relationship between individual attitude(job satisfaction, turnover intention). And one who perceives display rule fairer, feels less job stress than who is not. Lastly, one who copes more problem-focused when he/she experiences job stress, have less negative effect on turnover intention.

• 간호행정학회지
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• 제15권3호
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• pp.444-454
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• 2009

Purpose: This study was to identify the factors that influence the burnout of clinical nurses. Methods: Subjects were 279 nurses in 3 university hospitals at Seoul and Gyunggi province. Data were collected with self-administered questionnaires and analyzed using SPSS 16.0 by applying t-test, ANOVA, Pearson correlation, and Stepwise multiple regression. Result: There are significant differences between burnout and demographic characteristics, such as, age, marital status, education level, clinical career, and position. All variables except emotional labor were negatively correlated with burnout. The emotional labor was positively correlated with burnout. Job satisfaction, emotional labor, self-efficacy, and age had significant influence on nurses' burnout. The explained variances for burnout was 54.8% and job satisfaction was the most significant factor of burnout of nurses. Conclusion: Emotional labor is found to be a new factor that influences burnout. Therefore, it is necessary to establish new organizational culture through emotional education programs at the organizational level to reduce nurses' emotional labor.

• International Journal of Fuzzy Logic and Intelligent Systems
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• 제6권1호
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• pp.27-32
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• 2006

Verbal communication is the most commonly used mean of communication. A spoken word carries a lot of informations about speakers and their emotional states. In this paper we designed a model to recognize emotional states in a speech, a first phase of two phases in developing a toy machine that recognizes emotional states in a speech. We conducted an experiment to extract and analyse the emotional state of a speaker in relation with speech. To analyse the signal output we referred to three characteristics of sound as vector inputs and they are the followings: frequency, intensity, and period of tones. Also we made use of eight basic emotional parameters: surprise, anger, sadness, expectancy, acceptance, joy, hate, and fear which were portrayed by five selected students. In order to facilitate the differentiation of each spectrum features, we used the wavelet transform analysis. We applied ANFIS (Adaptive Neuro Fuzzy Inference System) in designing an emotion recognition model from a speech. In our findings, inference error was about 10%. The result of our experiment reveals that about 85% of the model applied is effective and reliable.

• 한국컴퓨터정보학회논문지
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• 제25권4호
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• pp.79-86
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• 2020

본 논문에서는 비등방성 특징 기반의 다익스트라 알고리즘(Dijkstra algorithm)을 이용한 효율적인 감성 완화 프레임워크를 제안한다. 감성을 완화시키는 것은 감성 분석만큼이나 중요하며, 사람의 우울함이나 외로움을 자동으로 완화시켜줄 수 있는 프레임워크로써 인간과 컴퓨터의 상호작용(HCI, Human-Computer Interaction)측면에서도 매우 중요한 의미를 갖는다. 본 논문에서는 1) 마이크로소프트의 Emotion API를 이용하여 얼굴 표정으로부터 변화하는 감정값을 계산하고, 2) 이 감정값의 차이를 이용하여 우울이나 외로움 같은 이상 감정을 인지한다. 3) 마지막으로, 감성 히스토그램과 비등방성 특성을 고려한 감정 메시 기반의 매칭 과정을 거침으로써 사용자에게 완화된 감성이 내포된 이미지들을 제시해준다. 본 논문에서 제안하는 기법은 얼굴 영상을 이용하여 사용자가 쉽게 감성의 변화를 인지하고, 완화된 감성으로 감정을 트레이닝 할 수 있는 시스템이다.