• 복식문화연구
• /
• 제24권5호
• /
• pp.600-616
• /
• 2016

The purpose of this study was to investigate the effects of power blog self-presentation and on-line shopping mall reviews on the word of mouth (WOM) effect and apparel purchasing behavior. Consumers living in Seoul and Gyeonggi received questionnaires. There were 303 usable forms that could be analyzed by descriptive statistics, factor analysis, Cronbach's alpha, and regression analysis. The results were as follows: There was a significant effect of power blog self-presentation such as interactivity, media effect, and business intention on information acceptance through WOM. Power blog self-presentation, such as interactivity and business intention, affect information delivery by WOM significantly. There was a significant effect of review consideration, such as agreement, usefulness, enjoyment, and purity, on information acceptance of WOM. Reviews describing enjoyment, purity, and usefulness affect information delivery of WOM significantly. Business intention, media effect, and purity directly affect apparel-purchasing behavior, and affect the WOM effect as a mediator variable and then purchasing behavior. Whereas, interactivity, overstatement, and enjoyment affect the WOM effect as a mediator variable, and then affect overall purchasing behavior. Therefore, fashion firms consider active interaction with power blog visitors and promote the way of enjoying with fun through review of apparel on-line shopping mall when they try to implement viral marketing with WOM effect.

• Asia Marketing Journal
• /
• 제22권3호
• /
• pp.1-28
• /
• 2020

With the development of information and communication technology and spread of smart devices, online information exchange has become a daily routine. Accordingly, the management and utilization of online word of mouth (WOM) has become an important issue for companies. Numerous studies have examined the impact of online WOM on firm performance. This study analyzes the impact of negative word of mouth (NWOM) on firm value, considering the influence of corporate social responsibility (CSR) activity and research and development (R&D) investment. Using a hierarchical linear model, we find that 1) NWOM has a negative impact on firm value, 2) CSR activities do not significantly influence this impact, and 3) R&D investment reduces this negative impact. This study contributes by demonstrating the effect of NWOM on firm value, examining the influence of CSR activities and R&D investment on the impact of NWOM, and confirming that the hierarchical linear model can be applied effectively to panel data in empirical studies. As a practical implication, companies must prevent and manage NWOM, whose impact, when caused by an unavoidable incident, can be alleviated by proactively announcing that the company is striving for competitiveness, for instance, by investing in R&D.

• 유통과학연구
• /
• 제22권2호
• /
• pp.83-93
• /
• 2024

Purpose: Although many studies have addressed destination marketing concepts, the relationship between beach tourists' memorable tourism experience (MTE), revisit intention and electronic word of mouth (eWOM) remains unknown. To address this issue, the authors established a model to investigate the effects of MTE's dimensions on revisit intention and eWOM. Research design, data and methodology: Drawing on 581 questionnaires from domestic beach tourists in Vietnam, a quantitative study approach was administered to empirically analyze a partial least squares path model in PLS-SEM. Results: The findings revealed that four dimensions of MTE including hedonism, local culture, meaningfulness and involvement have positive influence on beach tourists' revisit intention. Besides, meaningfulness and knowledge directly affect eWOM. It is worth noting that beach tourists' revisit intention significantly and directly influence their eWOM. The findings also confirm the indirect effects of hedonism, local culture, meaningfulness and involvement on eWOM through the mediating role of revisit intention. Conclusions: This study will be important to determine beach tourists' behavior through each dimension of MTE. This study also emphasizes on the direct effect of beach tourists' revisit intention on eWOM, as well as confirms its mediating role in the relation between MTE and eWOM. The findings will assist policymakers and destination marketers with strategies and effective future actions.

• 한국콘텐츠학회논문지
• /
• 제11권2호
• /
• pp.312-321
• /
• 2011

현재 신제품 출시전에 인터넷 상에서 출시 전 제품에 대한 커뮤니케이션 활동인 프리어나운싱 활동이 활발하게 시행되고 있다. 특히 이러한 프리어나운싱 관련 정보들은 제품 관련 인터넷 커뮤니티에서 확산 되어지는 상황이다. 이에 본 연구는 신제품의 프리어나운싱 맥락에서 인터넷상에서의 신제품의 프리어나운싱 활동이 인터넷 유저들의 e-WOM(electronic word-of-mouth)에 미치는 영향을 살펴보고자 한다. 더욱이 현재 인터넷 커뮤니티 상에서 e-WOM 활동은 블로그, 트위터 등으로의 포스팅으로 연계되어 구전활동이 가속화되고 있는 상황에서 이러한 인터넷상에서의 포스팅 의도에 대한 신제품정보의 생동감의 영향을 살펴보면서, 특히 정보의 생동감을 외적인 생동감과 내적인 생동감의 차원으로 그 영향을 고찰하고자 한다. 연구 결과 신제품 정보의 외적인 생동감과 내적인 생동감이 인터넷 커뮤니티 e-WOM에 긍정적으로 영향을 미치고 있으며, 또한 인터넷 커뮤니티 내 e-WOM는 유저들의 웹포스팅의도에 긍정적인 영향을 미치는 것으로 나타났다.

• KSII Transactions on Internet and Information Systems (TIIS)
• /
• 제9권8호
• /
• pp.3169-3181
• /
• 2015

Nowadays, online word-of-mouth has become a powerful influencer to marketing and sales in business. Opinion mining and sentiment analysis is frequently adopted at market research and business analytics field for analyzing word-of-mouth content. However, there still remain several challengeable areas for 1) sentiment analysis aiming for Korean word-of-mouth content in film market, 2) availability of machine learning models only using linguistic features, 3) effect of the size of the feature set. This study took a sample of 10,000 movie reviews which had posted extremely negative/positive rating in a movie portal site, and conducted sentiment analysis with four machine learning algorithms: naïve Bayesian, decision tree, neural network, and support vector machines. We found neural network and support vector machine produced better accuracy than naïve Bayesian and decision tree on every size of the feature set. Besides, the performance of them was boosting with increasing of the feature set size.

• 경영과정보연구
• /
• 제32권5호
• /
• pp.193-231
• /
• 2013

정보통신 기술이 발달하면서 구전은 버즈마케팅, 바이럴 마케팅 등과 같이 다양한 용어로 사용되고 있으며 그 중요성이 강조되고 있다. 그럼에도 불구하고 마케팅에서는 바이럴의 기반이 되는 소셜네트워크에 대한 연구가 부족하다. 소셜네트워크에서는 개인 간에 이루어지는 관계의 패턴이 각 개인의 행위에 중요한 영향을 미친다. 따라서 본 연구에서는 소셜네트워크를 성격에 따라 친교 네트워크와 조언 네트워크로 구분하고, 이러한 네트워크 내에서 구전에 영향을 미칠 수 있는 선행변수로서 정보원의 신뢰를 중심으로 연구를 진행하였다. 본 연구에서는 선행연구들의 문헌 고찰을 통하여 신뢰의 유형을 정서기반신뢰와 인지기반신뢰로 나누었으며, 구전수용과 구전추천으로 구전행동을 검증하였다. 또한 실무적인 시사점을 주기 위해 제품유형의 조절효과를 검토하였다. 연구모형 및 가설 검증을 위해서 SNS를 가장 많이 사용하는 집단인 20대 대학생을 대상로 연구를 진행하였다. 연구결과 네트워크 유형에 따라 신뢰의 유형에 차이가 있는 것으로 나타났다. 정서기반신뢰는 조언네트워크보다 친교네트워크에서 그리고 인지기반신뢰는 친교 네트워크보다 조언 네트워크에서 더 많이 형성되는 것으로 나타났다. 또한 정서기반신뢰와 인지기반신뢰는 구전수용에 정(+)의 영향을 미치는 것으로 나타났다. 예상했던 것과 달리 네트워크 내에 형성된 신뢰는 유형에 관계없이 구전수용에 비슷한 영향을 미쳤다. 또한 구전수용은 구전추천에 정(+)의 영향을 미치는 것으로 나타났다. 조절효과로 정서기반신뢰는 실용재보다 쾌락재의 구전수용에 더 많은 영향을 미치는 것으로 나타났고 특히 친교네트워크 조건에서 정서기반신뢰는 쾌락재의 구전수용에 더 많은 영향을 미치는 것으로 나타났다. 본 연구는 이러한 시도를 통해 구전수용에 영향을 미치는 신뢰를 정서기반과 인지기반으로 신뢰로 유형화하면서 구전연구에서 신뢰연구의 범위를 확대시켰으며 신뢰를 중심으로 네트워크를 유형화하였다. 또한 제품유형에 따라 어떤 네트워크를 통해 구전을 확대해야하는가에 관한 실무적 시사점을 제공하고 있다.

• 한국멀티미디어학회논문지
• /
• 제25권5호
• /
• pp.721-729
• /
• 2022

The pandemic of COVID-19 has led "E-commerce+ Live streaming", the new form of retail business, development rapidly. And more and more consumers choose to buy commodities in E-commerce live streaming. According to the related investigation at home and abroad, the purchase intention and WOM intention are two important measuring factors of the effect of the direct transmission of e-commerce. In previous research, the author proved that IWOM has become an important reference for consumers to make online purchases. In this study, the author mainly focus on the impact of online WOM on consumer intention. Based on the Involvement Theory, this paper proposes a model of the influence of IWOM on WOM intention in e-commerce live broadcast which is adjusted by the product involvement degree. The results show that the characteristics of anchor, the quantity and quality of IWOM, the prescription of IWOM, the difference of IWOM and the intention of WOM are positively regulated by the product involvement. However, product involvement did not play a moderating role between relationship strength and WOM intention.

• 한국콘텐츠학회논문지
• /
• 제16권9호
• /
• pp.545-559
• /
• 2016

최근 소비자들은 온라인상에서 다양한 온라인 구전정보를 접하고 있으며, 이러한 온라인 구전정보는 소비자 태도(구매의도)에 중요한 영향을 미치고 있다. 본 연구에서는 특정 대상이 아닌 일반적인 온라인 구전(eWOM) 특성이 신뢰에 미치는 영향과 신뢰가 구전수용, 구전수용이 구매의도에 미치는 영향을 알아보는데 목적이 있다. 본 연구에서는 온라인 구전 특성으로써 정보 특성을 동의성과 최신성, 커뮤니티 특성은 유대강도와 상호작용으로 구분하였다. 본 연구의 공헌은 첫째, 정보동의성은 신뢰에 유의한 영향을 미치지 않았다. 둘째, 정보최신성과 커뮤니티 특성(유대강도, 상호작용)은 신뢰에 유의한 영향을 미치고 있다. 셋째, 신뢰는 구전수용에 유의한 영향을 미치고 있다. 마지막으로 구전수용은 구매의도에 유의한 영향을 미치는 것으로 나타났다.

• 한국정보시스템학회지:정보시스템연구
• /
• 제32권2호
• /
• pp.63-85
• /
• 2023

Purpose According to a recent survey, more than 90% of customers make purchase or use decisions for their products and services, primarily based on word-of-mouth(WOM) information (reviews, recommendations, ratings, etc.). However, few studies have explored what factors influence user's WOM intention in the context of OTT service. To address this gap, this study investigates the antecedent factors of WOM intention by adopting stimulus-organism-response (SOR) theory and pleasure arousal dominance (PAD) theory as a theoretical basis. Design/methodology/approach The research model consists of stimulus factors (diversity of original content, aesthetics, interactivity, personalization quality), emotional factors (pleasure, excitement, dominance), and behavioral factor (WOM intention). The research hypothesis was tested using the survey data collected from OTT service users of 305. Findings The result reveals that diversity of original content significantly affects on pleasure and arousal whereas it is not associated with dominance. Findings indicate that aesthetics positively influences pleasure, and interactivity is not associated with arousal. It is also proven that personalization quality has a positive effect on dominance. In addition, pleasure, arousal, and domination are proven to be positively and significantly related to WOM intention.

• 한국정보시스템학회지:정보시스템연구
• /
• 제29권2호
• /
• pp.71-94
• /
• 2020

Purpose With the development of Social Network Service(SNS) and mobile devices, many companies have been using the Facebook as a Word-of-Mouth(WOM) channel. This study examines the effects of psychological distance and message type on WOM using the Facebook's real messages. And the moderating effect of the message type on the relationship between psychological distance and WOM was also analyzed. Design/methodology/approach A content analysis was used as a research method. A total 7,483 messages were collected from 50 companies' Facebook Fanpage (based on the ranking of socialbakers.com) and content analysis was conducted using human coding. As the influencing variables, the message type and psychological distance and the number of 'Likes', 'Share', and 'Comment' were used as the dependent variable. The R3.4.4 was used to perform descriptive statistics, cross-tab analysis, and analysis of variance(ANOVA). Findings First, a larger proportion of Facebook messages have close psychological distance for all message types(information, advertisement, event, and customer relationship). Second, 'Like' and 'Comment' number were significantly higher in messages of close psychological distance. Third, the effects of psychological distance on 'Like', 'Share', and 'Comment' number were different according to message type. However, 'advertisement' message type had significantly more numbers for all WOMs('Like', 'Share', and 'Comment') in messages with close psychological distance.