• Title/Summary/Keyword: Educational Service

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Improving Public Services Through Methods of Service Design: A Case Study of the Service Design Workshop, Design Dive

  • Yoon, Seong-Won
    • Journal of the Ergonomics Society of Korea
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    • v.31 no.1
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    • pp.85-92
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    • 2012
  • Objective: This paper aims to discuss the case study of Design Dive: Service Design Workshop that was held to improve public services by applying service design methods(February 2011~May 2011). In so doing, it suggests the ways in which public services can be innovated from a design-oriented perspective. Background: As citizens' social and cultural awareness of services is enhanced, there have been emerging needs for innovation of public services. Accordingly, the methods of service design which is to design holistically users' experiences have been considered as an important means to innovate public services. Method: In this regard, the present paper introduces and explores the example of the Design Dive Workshop as a platform whereby service design is achieved. In particular, it analyzes the results of the workshop. Results: The paper presents the results of the workshop and the 10 possible scenarios of public services that were explored in the workshop and suggests models for empowering the workshop participants. Conclusion: Service design is a very effective methodology for providing a new perspective on user-oriented design of public services. The workshop had educational effects on enhancing the participants' awareness of the role of public service design. Application: The Design Dive workshop contributed to improving public services and achieved positive educational results. The methods developed in the workshop can effectively be applied to various occasions on which public services should be improved.

Development and Application of Housing and Interior Design Courses Work for the Promotion of Service-Learning in Home Economics Education (가정과 교육에서 서비스 러닝 활성화를 위한 주생활 영역 교과목 활동 개발 및 적용)

  • Ju, Sueun;Yang, Ji Sun
    • Human Ecology Research
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    • v.59 no.1
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    • pp.99-112
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    • 2021
  • This study develops and applies a service learning course that integrates university curriculum with the local community in housing and interior design. The results of the study are as follows. First, the service learning course of the housing and interior design was developed as a six-week lecture based on the project model with the theme of housing for the socially disadvantaged. Second, this course was implemented with faculty, students, interior designers, and service recipients to engage in activities to improve the educational environment of local child centers. Next, students engaged in the service learning course and continuously conducted reflection activities to enhance the effectiveness of learning. In reflection activities, students assessed that self-directed capabilities increased as has employing the coordination and applicability to meet identified community needs. Finally, faculty, students, and experts (including institutional experts and supervising departments) evaluated course practice and educational outcomes. Experts assessed that the course clarified course objectives, utilized various learning strategies, and showed that the structural reflection mode of learners and professors was overwhelmingly positive. The results indicated that service-learning courses enable students to integrate academic study with social work to better understand course content through direct engagements in experience learning. Furthermore, students are empowered by participation in public services that benefit service clients and consultants as students take more personal responsibility for learning.

Formation of Pre-Service Teachers' Reflective Skills in Information Environment

  • Dmitrenko, Natalia;Voloshyna, Oksana;Boiko, Anna;Hudym, Iryna;Zelinskyi, Vitalii
    • International Journal of Computer Science & Network Security
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    • v.22 no.9
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    • pp.396-402
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    • 2022
  • The study deals with the problem of the formation of pre-service teachers' reflective skills in information environment. The role of reflection as a mechanism of formation of a modern teacher's self-consciousness was cleared up. The technology of formation of pre-service teachers' reflective skills was characterized and tested. The main stages of the technology were: a motivational and cognitive stage, a problematic and practical stage, and a reflective and operational stage. The substantiated pedagogical conditions of formation of pre-service teachers' reflective skills were adhered. The criterial and evaluative characteristics of the formation of pre-service teachers' reflective skills were worked out: components (reflection of personal conformity, reflection of the psychological and pedagogical barriers, reflection of professional growth); criteria (criterion of consistency, criterion of difficulty, criterion of potential); indicators (cognitive-evaluative, value-motivational, activity-creative). The levels of formation of pre-service teachers' reflective skills (insufficient level, acceptable level, and optimum level) were determined. The analysis of students' surveys showed the effectiveness and expediency of using the technology of formation of pre-service teachers' reflective skills in the process of professional training.

Improving the In-Service Education for Teachers and Directors of Childcare Centers (보육교직원 보수교육 현황 고찰 및 발전 방안)

  • Lee, Mi Jeong
    • Korean Journal of Child Education & Care
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    • v.19 no.3
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    • pp.57-69
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    • 2019
  • Objective: The purpose of this study is to identify the strengths and problems of the current in-service education system, and suggest ways to improve it in the future by looking at the current status of in-service education to strengthen the expertise of teachers and directors of childcare centers. In particular, I would like to search the current status of in-service education, including on-line special job competency education, which is responsible for one of the pillars of in-service education, and present the problems and measures to improve them. Methods: To that end, the present study conducted an analysis of issues based on the previous research on in-service education of childcare teachers' education, and conducted a literature examination focusing on laws, policies, and foreign cases related to in-service education. Results: In-service education for childcare teachers was categorized into educational process diversification and professionalism, educational method diversification, qualification management, and educational support, which were again organized into 14 core tasks. In addition, as a recent phenomenon that has not been discussed in detail in the preceding study, the phenomenon of increased participation in on-line special job competency education at the site of in-service education was analyzed and the problems were presented. Conclusion/Implications: Based on the results of this study, I proposed development measures such as changing the term 'in-service education' and recognizing the diversity of job competency education, the credit rating banking system for job competency education, the provision of on-line job competency education curriculum (basic courses/enhancing courses) for collective education courses, the expansion of education support for promotion to a higher grade courses and the conversion of the mandatory evaluation system for in-service educational institutions.

An Exploratory Study to Find the Education Service Direction of Records Managers and Archivists' Professional Associations: Focusing on the Korea Association of Records Managers and Archivists (기록관리 전문가단체의 교육 서비스 방향 모색을 위한 탐색 연구: 한국기록전문가협회를 중심으로)

  • Kim, Hyeyoung;Lee, Kyoungnam;Kim, Janghwan
    • Journal of Korean Society of Archives and Records Management
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    • v.22 no.1
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    • pp.1-25
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    • 2022
  • This study aims to identify the current situation and core competencies of records managers and archivists through an in-depth interpretation of the perception and its meaning behind their experiences and, based on them, to seek the educational service directions of professional organizations. As a result of qualitative data analysis using interpretive phenomenological research method, this study identified three categories of field needs, core competencies, and educational service directions, as well as 10 super-topics, 30 sub-topics, and 82 semantic units. Based on this, this study has suggested the educational service directions of professional organizations, such as the provision of opportunities to secure external driving forces for work innovation, the provision of learning opportunities for communication and public discussion among institutions, and the provision of new partnerships and practical learning opportunities. This study is meaningful in having derived the main educational service directions that professional organizations should focus on and support by identifying the current situation and core competencies of records managers and archivists.

The Study on Design and Implementation of Cloud-based Education System: Introducing Hang-Out Education System (클라우드 기반 학습 시스템의 설계 및 구현에 관한 연구: 행아웃 학습시스템 도입사례를 중심으로)

  • Lee, Seong-Chul;Park, Joo-Yeon
    • Journal of Digital Convergence
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    • v.13 no.3
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    • pp.31-36
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    • 2015
  • The Many universities and educational institutions have focused on shifting education paradigm into smart learning using high-tech devices and internet as the level of technology has growing rapidly in every society. Especially, cyber universities and open universities in Korea are trying to develop educational network system and infrastructure corresponding to new convergence technology environment. Therefore, the purpose of this study is to introduce clouded based education system in order to suggest an effective way of using new educational learning system. This study shows the case of Hangout learning system used in K University in Korea to suggest a new educational learning model for real-time lecture and cloud based service platform for improving educational learning environment.

Exploring the Possibilities of Educational Use of Social Curation Service Using the FGI Analysis (FGI분석을 통한 소셜 큐레이션 서비스의 교육적 활용 가능성 탐색)

  • Oh, Mi-Ja;Kim, Mi-Ryang
    • The Journal of the Korea Contents Association
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    • v.16 no.10
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    • pp.267-276
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    • 2016
  • This study was conducted to explore the possibilities of educational use of social curation service, which is the third-generation social networking service called the "matters of interest type." To this end, the study selected nine college students, then have them use social curation service for about 50 days, and analyzed their responses by performing the focus group interview (FGI). As a result of the analysis, social curation service was found to have strong points, including collection of various types of information, classification and summary through creation of my own category, possibility of constant updating of matters of interest, and reduction of relative deprivation compared to existing social networking services. To solve these issues, constant promotion was needed. From the aspect of educational use, it was found that social curation service had possibilities for individuals and teams: For individuals, the service enabled voluntary search and use of information, configuration of my own data, and facilitation of self-directed learning. For teams, it enabled discussion and presentation activities through sharing.

Identification of Critical Service Quality and Educational Factors Influencing Students' Satisfaction of Liberal Arts Education in Korea (한국 대학 교양교육에 만족을 주는 서비스 품질요인과 교육요인 및 단과대학별 만족도 분석 연구)

  • Chang, Dae-Sung;Lee, Jung-Hyun;Cho, Young-Hee
    • Journal of the Korea Society of Computer and Information
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    • v.15 no.6
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    • pp.101-110
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    • 2010
  • This study investigated the relation between the liberal arts education service and students' satisfaction. The results of the study show that students are satisfied with all of five service quality factors, students' intention of studying, full time instructors' teaching and high GPA in taking liberal arts classes. However, educational factors such as the quantity of home work, frequency of test and the size of class, which can influence the quality and contents of classes, do not impact the students' satisfaction of liberal arts education. The college students of Korea may tend to be more satisfied with the liberal arts classes which they feel easier to study and to get better grades.

A Qualitative Case Study of Service Learning in Small Christian Universities : Focusing on service learning effect and learning emotion (소규모 기독교 대학의 서비스러닝 질적사례 연구: 서비스러닝 효과와 학습정서를 중심으로)

  • Kim, Hyun Woo;Lee, Jeong Mee
    • Journal of Christian Education in Korea
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    • v.71
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    • pp.61-96
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    • 2022
  • This study tried to explore the ways to operate service learning more effectively by analyzing the educational effects of service learning and changes in learning sentiments that appeared in the service learning operation process established for the realization of the Christian educational philosophy at a small local Christian university. The analysis was conducted using NVivo11, focusing on the reflection journals of students who participated in service learning in the first semester of 2022 at J University. As a result of the study, through service learning, personal competence growth, self-reflection and will to change, self-esteem and self-efficacy, social and civic aspects, social responsibility enhancement, community (community) empathy and awareness of participation, and helping others There were educational effects such as an increase in the breadth of understanding. In addition, learning emotions that appeared in the service learning process included positive emotions such as gratitude, challenge recognition, pride, confidence, and responsibility, and negative emotions such as worry (difficulty), upset, regret, and awkwardness. It is a measure to increase the educational effect based on the learning emotion shown in the service learning process. When operating service learning, the service period at the visiting institution is increased to 6 weeks or more, and based on close interaction and detailed analysis of the educational environment in the planning stage, Suggest to develop and operate a plan. In addition, if you have the opportunity to receive feedback from your professors and colleagues through demonstrations and mock presentations in the classroom before visiting the institution, and finally have the opportunity to visit the institution again after the results of service learning are announced, more quality service learning education will be operated. Based on the results of this study, it is expected that more valuable and meaningful service learning education opportunities will be provided to learners by designing and operating a practical and sophisticated service learning curriculum.

Farmers' Educational Performance Influencing Educational Satisfaction (농업인 교육만족과 교육성과 간의 영향관계 분석)

  • Kim, Sa-Gyun
    • Journal of Agricultural Extension & Community Development
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    • v.25 no.2
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    • pp.85-97
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    • 2018
  • This study aims to investigate the farmer's educational performances Influencing educational satisfaction. In general, the goal of agricultural education is to increase farm performance such as income, sales and perceptions. A survey was used to collect data from 588 farmers to the country extension office. The results of the analysis are as follows. The variables that have a significant effect on satisfaction in this study are as follows. interaction between instructors and farmers, passion of instructors, effectiveness of lectures, educational support, and educational facilities. However, the adequacy of the lecture and the diversity of the contents of education did not explain the satisfaction variable. Discussions on the improvement of farmers' education were made by considering the rejected variables. In conclusion, farmers' education in the field should secure educational diversity. And farmer's education in RDA should develop a new curriculum. Farmer's education in RDA should further strengthen the informal learning.