• 한국콘텐츠학회논문지
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• 제11권2호
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• pp.287-302
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• 2011

본 논문에서는 공연분야 중에서 뮤지컬이란 경험재를 대상으로 사용자가 만족을 느끼는 과정을 기대불일치 관점에서 규명하고자 하였다. 기대와 성과를 시간의 흐름에 따라 분석하여, 주변적인 요소에 대한 기대와 성과를 1차적 기대와 성과로, 공연자체의 콘텐츠, 관람상황에 대한 기대와 성과를 2차적 기대와 성과로 구분하여 관람객들의 만족에 미치는 과정을 동적으로 분석하였다. 연구결과 공연을 보고나서 느끼는 만족에 최종적으로 영향을 미치는 요인이 2차적 성과 즉, 공연콘텐츠와 관람상황이라는 것을 밝혀냈다. 동시에 공연장이나 서비스 등의 주변적 요인들에 대한 기대는 2차적 기대에 영향을 미치고, 이는 곧 2차적 성과에 영향을 줌으로써 만족에까지 영향이 미쳤다. 그러나 실질적으로 1차적인 성과는 2차적 기대에 영향을 주지 않음으로 공연장이나 기타 공연을 보기 전의 서비스들은 크게 관람객의 만족에 영향을 주지 않는 것을 밝힘으로서 공연장 경영을 위한 단초를 제공 할 것으로 기대된다.

• 디지털융복합연구
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• 제13권7호
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• pp.109-116
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• 2015

본 연구의 목적은 디지털 융복합 환경에서 WBI를 활용한 AT자격 프로그램의 만족도와 지속적 사용의도에 미치는 영향 변수를 기대일치, 유용성 기대, 프로그램 인터페이스로 확장하여 검증하고자 하는 것이다. 실증분석에 활용된 도구는 AMOS 21.0과 SPSS 21.0 프로그램이다. 연구결과는 다음과 같다. 첫째, 유용성기대 및 프로그램 인터페이스가 기대일치에 긍정적 영향을 주는 것으로 나타났으며, 유용성기대가 프로그램 인터페이스보다 더 큰 영향을 미쳤다. 둘째, 기대일치는 만족도, 지속적 사용의도에 모두 긍정적인 영향을 미쳤으며 기대일치는 만족도보다 지속적 사용의도에 더 많은 영향력을 주는 것으로 나타났다. 셋째, 만족도는 지속적 사용의도에 대해 긍정적 영향을 주는 것으로 나타났다. 본 연구결과는 가설에서 제시한 경로를 토대로 기대일치가 유용성기대와 프로그램 인터페이스에 따라 영향을 받으며, 만족도와 지속적 사용의도에도 중요한 요인이라는 증거를 제시하였다고 생각한다.

• 여성건강간호학회지
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• 제4권3호
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• pp.348-364
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• 1998

The two objectives of this study were 1) to develop an efficacy expectation promoting program for the management of menopause based on the self-efficacy theory of Bandura(1977), and 2) to investigate the effects of the efficacy expectation promoting program for the management of menopause. The first phase was to development an efficacy expectation promoting program through video tape. A telephone coaching program served as a follow-up to the efficacy expectation promoting program which provided encouragement and support to the subjects. The second phase was the experimental stage. This experimentation was conducted to determine whether an efficacy expectation promoting program based on theory of Bandura would increase the self-efficacy and the management of menopause. Results : The video which we developed consisted of 2 parts. Part one discussed the symptoms and the management of menopause. Part two reflected the vicarious step-by-step success of middle-aged women's menopause management. The telephone coaching program served as a follow up to the efficacy expectation promoting program and provided encouragement and support to the subjects. The total length of the video is 50 minutes. The hypotheses stated in phase two were supported by following results : In the two experimental groups consisting of the natural and artificial menopause groups both demonstrated significant increase in their general and concrete self-efficacy scores. In the experimental groups, both the objective and subjective menopause management scores increased n the natural and artificial menopause experimental groups. In conclusion, it was found that an efficacy expectation promoting program was an effective nursing intervention for increasing self-efficacy and management of menopause.

• East Asian mathematical journal
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• 제31권4호
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• pp.393-420
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• 2015

The expectation and confirmation emerging as one of problem-solving strategies in the elementary school is a strategy that does not limited in the elementary school but used in the middle and high school. This strategy inevitably requires a process of adjustment that affected by the earlier expectation. Such an adjustment raised expectation and confirmation to one of effective problem-solving strategies. The adjustment is especially important to carry out the strategy effectively. The aim of this study was to conduct basic research on cognitive characteristics appearing to students when they carried out the expectation and confirmation strategy. We investigated and analyzed this in term of adjustment of expectation. To do this, we examined 50 5th graders' response in three kinds of word problems and interviewed with 4 participants who is using the expectation and confirmation strategy. The interview was conducted by using the items or solutions used in the test. From this, we tried to check students' cognitive characteristics and recognition on it's value. Furthermore we proposed the pedagogical implications associated with these results.

• 한국치위생학회지
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• 제15권3호
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• pp.379-387
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• 2015

Objectives: The purpose of the study is to investigate the influencing factors of retirement expectation on retirement preparation in the dental technicians. Methods: The subjects were 231 dental technicians in Seoul. A self-reported questionnaire was completed from July 1, 2014 to September 30, 2014. The study instrument was adapted from Bae and Jeon. The questionnaire consisted of 42 questions including 6 questions of the general characteristics of the subjects, 2 questions of health status and self-esteem, 20 questions of retirement expectation, and 14 questions of retirement preparation measured by Likert 5 scale. Results: Single, younger aged, and highly educated female tended to have the expectation for the new start of career. The expectation for the rest was higher in single than in the married. The influencing factors of retirement expectation were marital status. Those who were single chose the retirement. Those who had long career preferred the new start. Conclusions: The preparation for the retirement is very important in one's life and it is necessary to provide the concrete method and plan for the dental technicians in the future.

• 한국생활과학회지
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• 제15권5호
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• pp.761-773
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• 2006

The purpose of this study was to explore the consumers' attitude and expectation-satisfaction on well-being products, Consumers' expectation, performance and disconfirmation scales were composed 7 items of 5-likert scales. Consumers' Satisfaction on well-being products was measured with one-item-measurement scale, The consumers' well-being attitudes were composed 4 dimensions such as (1)consuming the well-being products, (2)pursuit of mental well-being, (3)criticism about commercial fashion, (4) pursuit of harmony with natural life. The results were as follows: 1. The well-being attitudes were contrast with a positive attitude and negative attitude, Especially, criticism about commercial fashion was highly remarked. 2. There were statistic differences in the consumers' expectation and performance on well-being products, The Expectation was higher than the performance. It means that consumers' high expectation on the well-being products will bring about the lower satisfaction or dissatisfaction. 3. Consumers' Satisfaction on the well-being products was statistically different among groups by the well-being attitudes.

• KDI Journal of Economic Policy
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• 제36권3호
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• pp.95-120
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• 2014

본 논문은 경제주체들이 미래에 대한 기대를 형성하는 데 있어서 기대기간이 주요한 역할을 한다는 점을 밝히는 시도이다. 정보효율성과 관련된 경제학적 가정이 확률과정에 어떠한 제약으로 작용하는지에 대한 분석으로부터 출발하여, 기대변수에 대한 조정과정이 오로지 새로이 발생한 정보만을 반영하는 경우를 미래기대의 임의보정(random revision of expectation)이라는 새로운 개념으로 제시하였다. 이러한 가정하에 물가동학 결정식을 도출할 경우, 산출갭으로 측정한 수요압력의 인플레이션에 대한 영향은 기대기간에 따라 달리 식별되었다. 이러한 모형을 우리나라 자료를 이용하여 실증한 결과, 기대기간을 단기로 설정할 경우 계수 추정치는 작아지고 통계적 유의성도 떨어지는 것으로 나타났다.

• 유통과학연구
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• 제16권11호
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• pp.47-56
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• 2018

Purpose - In this research, the expectation level of service of Incheon International Airport was investigated. Service expectation level is critical to the customers' satisfaction and should be managed. Regarding the expectation level of service, the concepts have been defined and introduced by some researchers including Zeithaml, Berry, and Parasuraman (1993). However, due to the difficulties of measuring the level, researches on the expectation level of service have been limited. The main reason of difficulties of measuring the effects is that desired service, adequate service, perceived service, predicted service which are the conceptual components of the expectation level of service are psychologically described concepts and thus are hard to set up standards and to measure numerically. All that one can discern is that desired service level is higher than adequate service level or perceived service level is lower than predicted service level under the certain conditions, etc. Research design, data, and methodology - In this research, the level of service and factors affecting the level are investigated using the case of an Airport. The main idea of research is to investigate whether a supposed factor that is alleged to affect the expected service level is working empirically. The supposed factor is service provider's promise to provide certain level of service to customers. Results - The research results can be summarized as follow. First, service provider's promise, in this case the Airport's Service Quality Award by Airports Council International which can be regarded as objective promise to provide the certain level of service to customers is turned out to be influential to factors affecting expectation level of service. Second, service provider's promise affects to move the customers' expectation level of service upward especially the service of delivering the necessary information to customers in the airport correctly and swiftly. Conclusions - The implications of the research results are, first, customers' expectation level of service in influenced by service provider's promise, second, airport's service award increases the level of customers' service level and as a result for the airport to meet the customers' expectation level of service more efforts should be made.

• 보건행정학회지
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• 제16권3호
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• pp.86-106
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• 2006

The purpose of the study is 1) to explore clinic and hospital CEOs' satisfaction and expectation level on the affiliation with the larger size teaching hospitals, 2) to find the factors influencing the satisfaction and expectation level on the affiliation with the large hospitals. Data for analysis was collected to use self-administrative structured questionnaire on 335 CEOs of small or middle sized clinics and hospitals affiliated with large sized teaching hospitals located in Seoul and Kyung Ki Province. For the study, the researchers develop the constructs for questions on the satisfaction and the expectation of the affiliation, the attitude, knowledge on the affiliation, previous relationship of the affiliation, and selection guideline of the affiliation with exploratory factor analysis and reliability test. Through the confirmative factor analysis using AMOS 4, the researchers develop constructs based on exact relationship between constructs and questions. CEOs' expressive and unexpressive satisfaction level are 2.54 of 5 point(38.5 of 100) and 2.78 of 5 point(44.5 of 100), and the expressive and unexpressive expectation level are 2.77 of 5 point(44.3) and 3.16 of 5 point(54.0). These levels are relatively row for importance of affiliation. Expectation levels do not influence satisfaction levels. Attitude of affiliation influences expressive expectation and unexpressive satisfaction, reason for affiliation unexpressive satisfaction, and previous relationship to affiliated hospitals influence both of expressive and unexpressive satisfaction. The expressive expectation level and the expressive satisfaction level influence unexpressive expectation and unexpressive satisfaction, respectively. There is cognitive dissonance between expectation and satisfaction, therefore numbers of affiliation might be smaller or weaker in the future than present time. Many CEOs feel environmental press such as competition and the press of health insurance, but they might not think affiliation is best solution. Therefore, large hospitals try to give affiliated clinics and hospitals practical benefits to increase satisfaction and expectation levels, and they need to new affiliation form such as joint venture and joint ownership. The expectation and the satisfaction level was influenced by CEOs' gender, type of health service facilities, distances between the affiliated facility and the large mother hospital, and reason for affiliation.

• 한국수학사학회지
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• 제23권3호
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• pp.107-119
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• 2010

확률 개념과 지식이 정립되는 단계에서 중요한 의의를 가졌던 기댓값이 확률의 역사에서 초기에 역사적으로 어떻게 다루어졌는가를 알아보는 것은 의미 있는 일이다. 이에 본 연구에서는 기댓값의 개념과 정의가 변화하고 정선되어 온 역사적 과정에서 이 발전에 기여한 몇 가지 문제와 함께 그 문제의 해결 과정을 알아봄으로써 확률에서 기댓값의 의미를 다시 한번 고찰해 보고자 한다.