• Asia pacific journal of information systems
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• v.17 no.1
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• pp.1-31
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• 2007

This research proposes a conceptual framework to highlight the importance of change management after firms implement ERP systems. With ERP, firms need to rework their business processes to make information flow smoothly within organizations. Firms cannot realize expected returns from ERP investments unless changes are effectively managed after ERP systems are put into operation. The research model is empirically tested using data collected from over 170 firms that had used ERP systems at least for more than one year. Our analysis reveals that the eventual success of ERP systems depends on effective change management after ERP implementation, supporting the existence of the 'valley of despair.

• Journal of the Korea Society of Computer and Information
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• v.10 no.3 s.35
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• pp.319-329
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• 2005

Rapid business and technology changes drive many organizations to seek better solutions and many of them believe that Information Technology is an essential tool to cope with turbulent environment. Companies began to think ERP system as an effective alternative for IT-based process innovation and integrated information system. But each ERP system has a specific business model and technical structure, unlike in-house developed systems. Moreover implementation of ERP system accompanies transformation of business processes at company level including radical changes in information technology. Therefore, to implement ERP system successfully appropriate and careful selection of ERP system which is adequate for company's objectives and environment must be considered. In this research, four types of changes expected by ERP implementation were suggested. Each type of changes was determined by desired level of changes in business process and information technology.

• East Asian Journal of Business Economics (EAJBE)
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• v.2 no.4
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• pp.9-25
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• 2014

The successful implementation of various Enterprise Resource Planning (ERP) systems has provoked considerable interest in this subject over the last few years. The senior management, especially in large corporations have been attracted to look at new information technology and how to leverage it for corporate survival and to gain competitive advantage in volatile business environment. Although there is no shortage of positive reports on the success of ERP installations, many companies have invested millions of dollars in this direction with little to show for its success. Since many of the ERP failures today can be attributed to inadequate planning and poor execution in the implementation and closure of projects. The aim of this article is to offer some solutions to avert potential pitfalls in ERP implementation.

• Journal of Korea Society of Industrial Information Systems
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• v.17 no.7
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• pp.159-166
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• 2012

This study focused on the factors that are critical to Enterprise Resource Planning (ERP) system implementation success. This study employed a Delphi panel to explore the characteristics of ERP project success. The expert panel was comprised of executives from Korean organizations who had participated in and were experienced with ERP implementation projects. The two round Delphi study found the importance of senior management involvement/top management support in project. Additionally, the study found that the same Critical Success Factors(CSFs) existing in large-sized Korean organizations are also applicable to small or mid-sized Korean organizations.

• The Journal of Asian Finance, Economics and Business
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• v.7 no.12
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• pp.147-157
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• 2020

In the accounting information system implementation, the users should consider the benefits and advantages of the system. This paper examines the effect of the Enterprise Resources Planning based (ERP-based) accounting information system implementation on user impact and organizational impact. The population in this study is companies listed on the Indonesian Stock Exchange, especially companies based in Riau, Indonesia. These companies currently use the ERP-based accounting information system. Research samples are employees who use the ERP-based accounting information system. For data analysis, we use structural equation modeling (SEM). Based on data analysis, high-quality information system implementation generate high-quality information that can give satisfaction to the user. Moreover, the information system is related to user skill, satisfaction, and knowledge sharing which improve personal skills; enhanced personal skill contributes to organizational performance. On the other hand, there is no effect of training on personal skills and there is no effect of information quality on perceived usefulness. This research gives implication to the organization for implementing a high-quality ERP-based accounting information system that positively impacts organizational performance. Future research is expected to examine information system implementation in different research objects and conditions.

• Information Systems Review
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• v.4 no.2
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• pp.237-255
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• 2002

In this study, we develop a four phase model of ERP implementation, which includes Chartering phase, Project phase, Shakedown phase, and Onward and upward phase. We then examine how the completeness of each phase influences the implementation success as well as the completeness of next phase. The results of this study show that project phase and onward and upward phase both have significant impacts on the implementation success. We also find that all relationships between the completeness of previous phase and next phase are significantly positive.

• Journal of Information Processing Systems
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• v.17 no.3
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• pp.473-488
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• 2021

The enterprise resource planning (ERP) system is a standardized and advanced business process that many companies are implementing now-a-days through customization. However, it affects the efficiency of operations as these customizations are based on uniqueness. In this study, we analyzed the impact of customized modules and processing time on customer service request (CSR), by utilizing the stacked CSR data during the construction and operation of ERP, focusing on small and medium-sized enterprises (SMEs). As a result, a positive correlation was found between unit companies and the length of ERP implementation; ERP modules and the length of ERP implementation; ERP modules and unit companies; and the type of ERP implementation and ERP module. In terms of CSR, a comparison of CSR processing time of CBO (customized business object) module and STD (standard) module revealed that while the five modules did not display statistically significant differences, one module demonstrated a statistically very significant difference. In sum, the analysis indicates that the CBO-type CSR and its processing cost are higher than those of STD-type CSR. These results indicate that companies planning to implement an ERP system should consider the ERP module and their customization ratio and level. It not only gives the theoretical validity that should be considered as an indicator for decision making when ERP is constructed, but also its implications on the impact of processing time suggesting that the maintenance costs and project scheduling of ERP software must also be considered. This study is the first to present the degree of impact on the operation and maintenance of customized modules based on actual data and can provide a theoretical basis for applying SW change ratio in the cost estimation of ERP system maintenance.

• Journal of Internet Computing and Services
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• v.1 no.1
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• pp.87-94
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• 2000

The introduction of an ERP(Enterprise Resource Planning) system for the competitive enterprise has been late because of a great cost. In this paper, we design and implement ERP application service as an alternative proposal of an ERP system for medium and small enterprises. Unlike most of previous works that show only the implementation of their ERP application, this approach provides the design model of an suitable environments for medium and small enterprises.

• Journal of Information Technology Applications and Management
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• v.18 no.3
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• pp.41-59
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• 2011

This preliminary study held in two Indonesian state-owned enterprises (SOEs) showed empirical evidence that top management commitment was perceived to be the most important critical factor contributing to enterprise resource planning (ERP) implementation success, compared to top management support and top management involvement. Therefore, top management and middle management must continually show commitment during the ERP implementation process. This finding could serve as a reference for further study in a larger number of Indonesian SOEs.

• Journal of Korea Society of Industrial Information Systems
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• v.19 no.1
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• pp.87-97
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• 2014

This study presents another effective way of ERP training and education for the successful deployment of ERP in public and private sectors. In general, there have been many researches on ERP implementation success factors. However, training methods and research related to effective ERP education/training are difficult to find. Several studies on the ERP implementation success factors state that the Chief Executive Office Interest in the project, education and training are one of the most important factors. In order to successfully implement an ERP, ERP education and training must preferentially be continuous and done by long-term plan. In Chapter 2, we examined the previous researches to determine the status of effective education and training in private and public sectors. Feedbacks from public enterprises, private enterprises, ERP consultants and production professionals from the survey are analysed using the Delphi method. Using the SPSS statistical analysis, survey results derived another effective private and public enterprise ERP education/training strategies and management guidelines.