• IE interfaces
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• v.20 no.3
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• pp.277-287
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• 2007

Semiconductor manufacturing is one of the most complex and capital-intensive processes composed of several hundreds of operations. In today’s competitive business environments, it is more important than ever before to manage manufacturing process effectively to achieve better performances in terms of customer satisfaction and productivity than those of competitors. So, many semiconductor manufacturing companies implement advanced planning and scheduling (APS) system as a management tool for the complex semiconductor manufacturing process. In this study, we explain roles of production planning and scheduling in semiconductor manufacturing and principal factors that make the production planning and scheduling more difficult. We describe the APS system implementation project at Korean semiconductor manufacturing company in terms of key issues with realistic samples.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2006.11a
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• pp.482-486
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• 2006

1990년대 말부터 전세계적으로 이동통신 사용자의 수는 급증하였고, 2000년대에 들어서면서부터는 모바일 인터넷 사용자 수도 점차적으로 증가하고 있는 추세이다. 그러나 오프라인이나 기존e-commerce에서의 서비스 품질 측정에 대한 연구는 활발하게 이루어진 반면, 모바일 상거래에 관한 연구는 미미한 실정이다. 본 연구는 모바일 상거래에 대한 고객만족도에 영향을 미치는 요인을 찾아내고자 하는데 그 목적이 있다. 이를 위해, 모바일 상거래의 특징을 살펴봄으로써 모바일 상거래에서 고객 만족도에 영향을 미치는 요인들을 추출하고 체계적인 프레임워크를 제시하고자 한다. 또한 본 연구에서는 모바일 상거래 중 디지털 컨텐츠 다운로드 서비스의 실사용자들을 대상으로 설문조사를 실시하였으며 이를 토대로 Rasch 모형을 적용하여 고객군을 분류하고 요인별 중요도를 파악하며 고객만족에 대한 확률적 예측을 실행하였다.

• Journal of Fisheries and Marine Sciences Education
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• v.25 no.2
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• pp.287-300
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• 2013

With the advent of the Internet era, most industries are actively taking part in the web-based electronic commerce markets. To come up with the trend, Korean shipping companies have built their own websites and tried to take advantage of the state-of-the-art technology. This paper aims to analyze recent developments in e-commerce of shipping industry and, Also the study suggests several solutions to invigorate the virtual transactions. To analyze recent developments, this paper carries out a cases study on the websites of 5 major shipping companies in Korea. Each sites are evaluated with respect to 4C's(Contents, Commerce, Community, Connection) analysis.

• Proceedings of the CALSEC Conference
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• 2005.03a
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• pp.201-206
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• 2005

Our goal is aimed at positive-analyzing how quality level of mobile banking service is composed of by 22 questions from SERVQUAL of existing PZB. As a result of positive-analysis, 4 different factors-reliability, empathy, tangibilities, assurance- were deduced, different with 5 levels. Responsiveness is absorbed other dimensions. Also, we tried to find out the appropriate method between SERVQUAL method, showing the difference between the consumers' expectations and the assessment of the actual performance, and model of SERVPERF, measuring performance recognized points while dealing with the concept of SERVQUAL to scale the service qualities of mobile banking.

• Journal of Korean Society for Quality Management
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• v.22 no.2
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• pp.79-88
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• 1994

Delay has influenced customer satisfaction while using a telephone. It has been ranked second after transmission impairments in annoyance to customers. Therefore, it is important to analyze its behavior not only to increase the quality of service for the customers, but to provide its information to network planners and administrators and to designers of equipment and systems. In this paper, we consider a log-normal model as a candidate for describing the statistical behavior of the post dialling delay, i.e., the time to connect a call to the telephone network after dialling. Based on the real data, the log-normalness of the post dialling delays are convinced for the long distance calls, but not supported for the local calls. Uses of graphical plotting paper and statistical test of fit art discussed.

• Proceedings of the Korean Society of Tribologists and Lubrication Engineers Conference
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• 2002.10a
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• pp.21-24
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• 2002

There is a trend with driveline lubricants toward improved thermal stability, vehicle component durability and fuel efficiency. These improvements can significantly reduce vehicle operating costs and improve customer satisfaction. Of these improvements, the fuel efficiency is getting a substantial attention due to recent focus on $CO_2$ emission control in Europe, Japan and $CAF{\'{E}}$ requirement in U.S.A. Lower viscosity axle oils and transmission fluids are currently being evaluated as potential solutions since these lubricants tend to reduce the churning losses and can improve the fuel efficiency. However, these lubricants should provide adequate gear and bearing protection, while increasing the overall efficiency of the driveline components. In this paper, the development of new fuel efficient axle was discussed with the focus on the effect of base oils, additives, and viscosity modifiers on the fuel efficiency of driveline components.

• Journal of the Korea Safety Management & Science
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• v.5 no.1
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• pp.45-56
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• 2003

This study intend to make easy modification, even if there is a new job or structure change, by modularizing program and computerize and automation of production control management used in CIM. Under the condition where manager control production on the job-site, for increasing connection with other operation and management on the computer by monitoring center computer, Recognizing information by computer is needed, it is possible by converting transaction. So production increase and quality improvement are possible by diminishing manager's and producer's work with the result of the study combining POP and CIM, after that, in e-business and m-business period that every enterprise must pass, customer satisfaction and sales promotion are possible with employee's computerizing minds. These study result also can knowledge process condition with theoretical class and have a power in finding a solution with foundation of theoretical knowledge.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.25 no.2
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• pp.84-91
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• 2002

The progress of information technology triggered the rapid progress of tourism industry and the industry has now grown to be the biggest and the highest value added producing industry. Tourism industry is characterized by its high information dependency and is subject to the frequent changes of schedule. Therefore, dynamic cooperations between the service provider and the service agent is essential. One of the latest trend in information technology is the popular adoption of XML as the standard means of document exchange in the internet environment. This paper proposes a supply chain management system which enhances the productivity and customer satisfaction in the tourism industry by exploiting the exchange of information in XML among the tourism society, which consists of the producer, the agents, and the consumer. This Paper is especially addressed to the applicability of e-SCM for the productivity enhancement in the tourism industry, which is known as the leading service industry in the internet environment.

• The Korean Journal of Applied Statistics
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• v.18 no.3
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• pp.713-727
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• 2005

The advantage of an internet survey is the speed with which data can be accumulated from respondents. And this method is more economical, provides more accurate information, and has greater scope in subject coverage. Since there is used multi-media, the design of questionnaires is even more important in order to achieve high data quality.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.23 no.54
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• pp.55-64
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• 2000

Due to change in management environment and paradigms, companies need to the open management system that provides information for real-time costing, customer satisfaction, decision making support, responsibility management etc. We are not ready to implement this system yet. But we must introduce a new management system, i.e., ABMS(Activity- Based Management System) on the basis of the ARC(Activity-Based Costing) by development of production/information technique. This paper realizes foundational concepts of Activity and ABC, reestablishes the concept of ABC correctly and expands ABC for ABMS. Thus this paper is useful for ABMS modeling, leading competitors, total productivity improvement and strategic management for the best quality and service.