• Proceedings of the Korea Inteligent Information System Society Conference
• /
• 2001.06a
• /
• pp.35-63
• /
• 2001

• Asia-Pacific Journal of Business
• /
• v.4 no.1
• /
• pp.31-42
• /
• 2013

This study aims at discovering the reasons why some customers do not want a relationship. In line with this observation, this paper explores customers' future relationship intentions according to the reasons identified. Based upon a qualitative methodology by way of in depth interviews, we have identified seven factors (e.g., passive loyalty, negative experience, relevance, negative indifference, positive indifference, and emotional value) that lead a consumer not wanting to maintain an ongoing relationship with a company. In Study 2, the author attempts to reveal the effects of each factor over time. The findings show that psychological motivations are useful in improving CRM performance.

• Journal of Power Electronics
• /
• v.17 no.2
• /
• pp.315-322
• /
• 2017

LED is a promising new generation of green lighting with the advantages of high efficiency, good optical performance, long lifetime and environmental friendliness. A pulsating current can be used to drive LEDs. However, current with a high peak-to-average ratio is unfavorable for LEDs. A novel control scheme for the ac-dc critical conduction mode (CRM) flyback LED driver is proposed in this paper. By using the input voltage, output voltage and average output current to control the turn-on time of the switch, the peak-to-average ratio of the output current can be reduced. The operation principle is analyzed and an implementation circuit is put forward. Experimental results show the effectiveness of the proposed scheme.

• Proceedings of the Korea Information Processing Society Conference
• /
• 2003.05b
• /
• pp.803-806
• /
• 2003

CTI(Computer and Telephony Integration) 기술이 1970년대 처음 선 보인 이래, 정보통신 기술의 눈부신 발전과 함께 그 인기가 날로 높아져 가고 있다. 정보기술(Information Technology)의 발전으로 향상된 컴퓨터의 기능을 활용한 다양한 서비스가 출현하면서 고객과 기업간의 상호 접촉이 증가되고 있다. 과거의 CTI기술은 Inbound 위주의 Voice and Call Communication 만을 위한 소극적인 개념이었으나, 현재의 대 다수의 기업들은 좀더 발전된 CTI 기술을 활용하고 있다. 최근 들어 기업간의 경쟁이 치열해지고 고객에 대한 우위를 높이기 위해 새로운 돌파구가 필요했다. 이에 대한 경영 솔루션으로, 인터넷 환경을 통합한 CITI(Computer and Internet Telephony Integration)와 eCRM 개념을 활용한 시스템의 사용으로 질 높은 서비스와 매출증대, 경비절감 등과 같은 경쟁력을 개선시킬 수 있었다. 본 논문은 CTI 기술과 CRM 개념을 활용한 시스템을 설계 구현하였다 이는, 전화의 호 전송, 호수신, 호 전달 등의 기능과 CTI 와 사설교환기(PBX)의 링크를 통합한 시스템이다. 제안된 시스템은 콜센터(Call Center)나 기타 고객의 접촉이 집중된 기업에 응용 되도록 설계되었다.

• Journal of Korean Society of Water and Wastewater
• /
• v.19 no.3
• /
• pp.370-377
• /
• 2005

Dispersion of coagulant should be completed in a fraction of a second before the metal hydroxide precipitate has form. For the reason so-called pump diffusion flash mixing (PDFM) have been proposed, and PDFM is one of reasonable methods to quickly disperse the hydrolyzing metal salts. In this study, therefore, we attempt to understand the difference of removal characteristics of natural organic matter (NOM) between pump diffusion flash mixing (PDFM) and conventional rapid mixing (CRM) for coagulation in a water treatment system, and to enhance the removal of NOM through the improved mixing process. DOC and turbidity removal by PDFM higher than those by CRM, while SUVA value of water treated by PDFM was high as compared with that by CRM. Hydrophilic NOM was more effectively removed by PDFM than CRM, since charge neutralization effect increased by quick dispersion of coagulant. The DBP formation potentials due to NOM was effectively reduced by the improved mixing (i.e., PDFM) for coagulation and could be controlled through decrease in concentration of precursor rather than reduction of activity with disinfectant.

• Proceedings of the Korea Database Society Conference
• /
• 2001.06a
• /
• pp.158-171
• /
• 2001

o 경쟁력의 근원 : 정보와 속도 - 정확하고 질 높은 정보 제공 및 신속한 대응이 필수적 - 고객의 요청에 대응하는 방식에 따라 E-Biz의 성패가 좌우됨 o 고객과의 상호작용 형태 변화 - 판매원, 전화, 팩스에서 전자우편을 필두로 한 인터넷 환경으로 - 고객관리 및 개별화된 커뮤니케이션이 중요 (중략)

• Proceedings of the Korea Database Society Conference
• /
• 2001.06a
• /
• pp.213-234
• /
• 2001

1. Brokat Server Technologies (Channel 통합 Messging Server) 복잡한 메시지 교환을 유연하게 제어함으로써 Front-End/Back-End각각에 존재하는 다양한 채널을 RealTime으로, 유연하게 통합관리하여 채널간의 Messaging을 Smart하게 컨트롤 2. Brokat Advisor (Rulebase Management System) 복잡한 비즈니스 룰의 적용과 Non-Programming/다이나믹한 관리를 동시에 가능하게 하는 Large E Business Engine (중략)

• 한국디지털정책학회:학술대회논문집
• /
• 2004.05a
• /
• pp.369-382
• /
• 2004

This study is to analyze the relationships between critical success factors of customer relationship management and performance of customer relationship management. To accomplish this purpose, this study performed an empirical analysis of 206 domestic companies which have introduced customer relationship management applications. The result of the study shows that most organizational factors except evaluation and compensation factor have a positively significant effect on the performance of customer relationship management, and that ease of system use and level of system integration influence on the performance of customer relationship management positively.

• Proceedings of the Korea Database Society Conference
• /
• 2001.06a
• /
• pp.362-368
• /
• 2001

본 논문에서는 고객의 특성을 고려한 최적의 추천시스템을 개발하기 위하여 기존의 인구통계학적 특성에 따른 협동적필터링 기법의 추천 효율을 비교 분석하였다. 비디오에 대한 사용자 평가 값과 예측 값간의 추천 효율에 대한 비교실험을 통하여 상품에 대한 단순한 선호도만을 고려한 기존의 협동적필터링 방법에 의한 추천시스템의 문제점을 개선하여 추천된 상품이나 콘텐츠에 대한 개인별 추천 효율을 향상시키기 위한 모델을 제시하였다. 본 연구 결과를 이용하여 인터넷 비즈니스 분야에서 활발하게 도입되고 있는 eCRM 시스템에서 가장 중요한 요소인 고객들의 인구통계학적인 다양한 특성을 고려한 협동적필터링 기반의 추천시스템을 개발할 수 있으리라 기대한다.

• Journal of Internet Computing and Services
• /
• v.9 no.1
• /
• pp.69-78
• /
• 2008

Finance, Securities, banking system provides information through Internet, DM SMS, IVR, E-mail and FAX for customer. Customers can use multi channel. Enterprise requires Host transaction and transparency for DB processing, This paper provides two contributions to the study. First, we discuss Server of Fire insurance (finance, securities and capital, bank system) in Enterprise. Second, we present Real time monitoring system for customer transparency. Finally, we design and implement the proposed system. These techniques can be efficiently supported in CRM(Customer Relationship Management).